Paul Watts Estate Agents Dorset reviews

★★★★★ 1/5

Trustpilot

I recently contacted OnTheMarket…

I recently contacted OnTheMarket regarding a rental property after being served a Section 21 notice, as I urgently need to secure a new home. Initially, the person I spoke to seemed friendly and enthusiastic when I mentioned I was looking for a three-bedroom property. However, as soon as I explained that I work as a restaurant supervisor earning £22,000 a year, their attitude changed completely. I was abruptly told that I would need to earn at least £60,000 to meet the criteria, and the tone became dismissive and unhelpful. There was no attempt to explore alternatives, such as a guarantor, joint applicants, or any other possible solutions. The conversation felt very one-sided and lacked any empathy for my situation. Given how challenging the rental market is right now, especially with ongoing changes to rental laws, I had hoped for at least some guidance or understanding. Instead, I was left feeling belittled, distressed, and without any support at a time when I really needed it. I would strongly encourage better training in customer care and more awareness of the difficulties renters are currently facing.

Cathy · 20 March 2026

★★★★★ 1/5

Trustpilot

Poor quality leads and communication

OTM provided poor quality leads. After 6 months we compared our list of successful Sales and Lets to the leads provided, ZERO can from OTM. They did provide hundreds of leads, needing many staff hours to service, but not a single one was of viable quality. The rep Ami was great when selling the dream to us at the start, but once we signed there was very poor communication. When we wanted to exit they held us to small print they verbally said they wouldn't (so we just paid it to get rid) and then even after our exit they continue to keep our property listings (now outdated) on their site to make them look bigger than they are.

Lancasters · 3 December 2025

★★★★★ 5/5

Trustpilot

Large commissions from excellent leads

We have been with On The Market since the start, and it has gone from strength to strength. We have had some excellent leads, which have translated into large commissions. Ronnie, my Account Manager, is very helpful and allows us to obtain maximum benefit from the portal. We need these guys to thrive and topple the Nameless One!

Chris · 7 September 2026

★★★★★ 5/5

Trustpilot

Stuart Hatton was very helpful and…

Stuart Hatton was very helpful and explained everything fully.

Alexandra · 3 September 2026

★★★★★ 1/5

Trustpilot

'onthemarket' website

Anyone who just wants a ballpark number for the value of their property shouldn't use this site. I used it for exactly this purpose. I got my ballpark figure, but then all hell broke loose. Even with me not accepting my data sharing, 'onthemarket' shared with everyone. I've had estate agents from all over the country contacting me. I've spent three days, while working to appease these people. It's fair to say I'm very 😠. Stay clear of this site and App.

Paul · 5 October 2026

★★★★★ 1/5

Trustpilot

It's not just about now but it's…

It's not just about now but it's useless to say the least these people are there for what, eh!? I can say what these people in charge of running houses and flats on view for rent or for sale are absolute and utter a let down to landlords and people genuinely looking to get something in their lives I been searching since 2015 to no scale. The staff if you are lucky to speak with one that is very hostile Luke to people on benefits it's a no every time and this also applies if they pass on your phone number name and where are you living at present and it goes on and on do you have a guarantor exetera I wish I could give a zero

Betty · 30 September 2026

★★★★★ 1/5

Trustpilot

Do not rent flat 71A Walton St from JCP.

Do not rent flat 71A Walton St from JCP.This website is awesome. Here is one thing I want to tell to new tenants. DO NOT rent flat 71A Walton St from JCP. I stayed in the UK for many years, as a research fellow. This is the first time I meet such a horrible person in the UK, even in the world. She is mean and ask unreasonable requests when you are still there, e.g. return the flat back as it was. Why? I am still living here, how she can ask me what to do in the flat. She also tries to find ways to make you live in the flat uncomfortably, e.g. you have to clean the flat, do not make it dirty, clean the window, do not open the window when you leave home... She keeps an eye on your daily life, now I think this is a reason why she do not change her mailing address. All her mails were sent to our flat. She come and pick up her mails. She is good when we moved in, then become bad when we will move out. I think this is her trick to keep your deposit. Also the flat is small and old. Most facilities work less efficient, the shower is horrible, the heater is extremely expensive in the winter. The rent + electricity + council tax is very high for a single person to live. The agent should remove this flat from their website, do not let others get hurt from such a landlord.

Changpeng · 23 June 2024

★★★★★ 1/5

Trustpilot

Booked a house viewing

Booked a house viewing, had to call them the next day to actually get one after sending a request, got it for 19th Jan at 1pm (text verification of the appt) when I get there I called them as no one had turned up, got told it was on their system as 12.45 and I no showed, not once was I contacted to see where I was or a reminder text I get it isn’t like other appts so I wouldn’t really get a reminder text but to have my email and phone number and still not ask me where I was it’s ridiculous, complete waste of time, don’t know if there’s any other private renting places that are better but now I’ve applied for a council house

Tasha · 20 January 2026

★★★★★ 1/5

Trustpilot

In terms of rentals On the Market is…

In terms of rentals On the Market is practically useless because they are never up to date. All the properties have usually been let already. I know that they will say that the agents haven't let them know. Yet if that is the case why would we use On the Market?

Edward · 26 April 2026

★★★★★ 5/5

Trustpilot

Iesha Agyemang

I would like to leave a 10 star review for Iesha Agyemang.Iesha has made dealing with On Market, a dream. She very eloquently details the different range of products and services they provide.Makes it effortless to understand the best products that would work for my business, very friendly, warm, polite, understanding, patient and the list goes on. Iesha goes more than above and beyond expectations. She's great to speak to and extremely knowledgeable. From my very first conversation with Iesha to present. Her professionalism has never wavered. On The Market should value her expertise which I’m sure they absolutely do.Thank You Iesha.

CG · 23 May 2024

★★★★★ 5/5

Trustpilot

zoopla

© Crown copyright 2024. Our website is completely free for you to use but we may receive a commission from some of the companies we link to on the site.Zoopla Limited is an appointed representative of Uswitch Limited which is authorised and regulated by the Financial Conduct Authority (FRN 312850) to provide the mortgage calculator tool and incorporated with company registration number 06074771 and registered office at The Cooperage, 5 Copper Row, London SE1 2LH. Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850.Zoopla.co.uk is not a mortgage intermediary and makes introductions to Mojo Mortgages to provide mortgage solutions. Zoopla.co.uk and Mojo Mortgages are part of the same group of companies. Zoopla may receive an introduction fee from Mojo Mortgages on completion of successful mortgage applications. This fee is based on a percentage of your loan amount. Mojo is a trading style of Life's Great Limited which is registered in England and Wales (06246376) and is authorised and regulated by the Financial Conduct Authority and is on the Financial Services Register (478215). Mojo's registered office is The Cooperage, 5 Copper Row, London, SE1 2LH. To contact Mojo by phone, please call 0333 123 0012. on the mark have to pay

Benjamin · 14 April 2024

★★★★★ 1/5

Trustpilot

Its a scam

Its a scam, do not waste your time with this website. After you make an enquiry about a property they won't confirm anything! Then they will send email asking you to call a number but when you call there are rude people answering the call that try to collect data and details ignoring your initial query. its nothing more than a scam website connecting you with data collection scamners but you never get any response from the agent. Your query is not answered and they are very very rude people. Will cut you off if you try to expose them for what they are Scammers.

Spark · 19 August 2026

★★★★★ 1/5

Trustpilot

Most of the properties already hone or…

Most of the properties already hone or reserved but the agencies forget to upload it. The agencies never responded, they answered for the phone call, but when you tell the address of the property the already knew it’s gone/reserved. I tried. Called more than 30 properties’s contact number. All was the same. “Which prop!” “XY.” “It’s reserved. Bye.”Only 1 lady talked with me nicely and not like a machine. So all the website is a joke. You cannot follow the property where you sent enquirer, and the searches gone time to time.

Consumer · 18 March 2024

★★★★★ 1/5

Trustpilot

Well this company are advertising for…

Well this company are advertising for property to rent and giving wrong information. Either they have property to rent and they do not want to rent it or they want to keep it and not rent it. I mean which one is it you view a property and they give it to somebody else. Some companies are lying and not even giving people a application form. Wasting peopes money and time real time wasters and the owners have no idea of whom is representing them.

Rajini · 26 November 2025

★★★★★ 2/5

Trustpilot

Website is average. Devastatingly average!

Website is average. Devastatingly average. Filters don't work well (search for properties expressly excluding new-builds and half the properties returned are....yes, you guessed it....new builds). Tried to send message to On The Market using their 'contact us' webform and all I get is an error 'Captcha failed', to which the only option is to click a button 'I understand', which just clears the error. No, I don't understand. I don't understand why nobody tested this site before releasing it to the general public.

Red-to-the-bone · 27 January 2024

★★★★★ 1/5

Trustpilot

We spend ages looking at houses after…

We spend ages looking at houses after details matching our search criteria come up in an email, these are more often than not poor matches at best and in many cases have a service charge which I don't think should be allowed. (This is where developers often build poor quality infrastructure which the local authority will not adopt). I have on a number of occasions tried the "contact us" section on the website. This has never worked always coming up with an unhelpful "something went wrong" message. I would love if these companies were open to constructive criticism as I personally would like an option in the account settings to permanently set preferences such as never show properties with "service charges" or always show "houses greater than 120m² with at least 5 AND at most 6 bedrooms AND 0 of the bedrooms on the ground floor" The floor plans are often poor on here too, while this is likely to be the fault of the estate agents, on the market could if they wanted to require them to provide floor plans "capable of being reproduced using the measurements provided". This would at leat highlight the fact that you can't get a double bed into a 3m x 3m L shaped "bedroom" due to the fact about 1.5m x 1.5m chunk in the corner is taken up by the bathroom, which in this particular case was also the shape of a Tetris piece.

Sara · 14 July 2026

★★★★★ 1/5

Trustpilot

They do nothing but collect money If…

They do nothing but collect money If you have a complaint Kevin says he's going to do something about it but nothing gets doneThe heat was recently turned on in October hot water is sketchy they raised the common charges the outside maintenance is lousy with no change they have complaints about illegal people in unit causing problems they do nothing it's a nightmare all because they won't follow the contract and do something

Bob · 9 November 2025

★★★★★ 1/5

Trustpilot

Wrong advertising and I will contact the advertising standars authority if not corrected.

You advertised my next door neighbour's house as mine. You have mainly used his address photo with some of my property photoed, but my main complaint is zi want someone to put my old photos bavk on the site or send me them, when I bought the house in 2007. Also you put my address in the advert when it should be my neighbours address.

Laurence · 23 January 2026

★★★★★ 5/5

Google

The team at Paul Watts were absolutely hands down fantastic in handling my sale. Not only are they reliable, honest and genuine and come across as such (a rarity in the estate agent world, I’ve found), but they showed amazing diplomacy in dealing with difficult personal circumstances around my sale. There were delays owing to matters beyond mine or the agents control and the team worked so hard to keep everyone informed and to broker solutions which went above and beyond what i'd usually expect from an estate agent. Huge thanks to the whole team for all the support and professionalism shown which made a difficult situation so much easier. I’ve used them as a buyer and seller and could not fault the team. If you want your sale handled well do not hesitate to go with Paul Watts.

Lindsay · 18 June 2023

★★★★★ 5/5

Google

So we bought a flat in Charminster from Paul Watts , The service form the team was so great and both Margaret and Karen kept us up to date with everything during the time of the sale. Also one good other thing was that some follow ups to solicitors and surveyors all done by the office so did not have to worry about it myself. And handing over the keys was all dealt with, during my absence and was checked all by the agent (Paul Watts). Also, they have advised me about who to contact for renting the flat. Very happy and great to know them both. A***** I would recommend using them. Laith & Aseel

Lai · 18 June 2023

★★★★★ 5/5

Google

In my opinion Paul Watts is one of the best estate agents in Bournemouth. Margaret, Karen and Leah guided us through very difficult process of selling our flat and buying the house. I can't express enough how good they are, especially Margaret. It was so comforting that I knew I could call them, when I had any doubt or problem about our sale or purchase, and they would give me the best advise based on their big experience. Margaret is so knowledgeable about properties that she is more like a teacher then estate agent. Paul Watts agency represents good, old values, which are unique in our modern, digital world. We were so lucky to find them!

Kasia · 18 June 2023

★★★★★ 5/5

Trustpilot

Unbelievable service and professionalism

I have been an agent for 13 years and have just started up my own estate agent in East London. I contacted all of the property portals but OnTheMarket were and are the easiest and swiftest company to deal with. They got us up and running the quickest even though they were the last to be contacted. Louise Cater was so responsive and professional I would recommend anyone joining the property world to contact Louise and OnTheMarket. I can't speak highly enough about her or the company.

Steve · 13 June 2023

★★★★★ 1/5

Trustpilot

Would give 0 stars is possible as their…

Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.

Anna · 2 September 2026

★★★★★ 1/5

Trustpilot

It's not a valuation.

It's not a valuation. It's a marketing tool whete they will send your info to estate agents in the area. Be carefull or you'll be bombarded with junk email, junk call, junk Wtsapp. There is no option for “no” can be chose for the valuation . If you don’t tick yes, you are simply unable to send out your enquiry. All listing are sold. They sell your data to property agent for profit.

WAI · 23 November 2023