Paul Watts Estate Agents Dorset reviews

★★★★★ 1/5

Trustpilot

Stop calling me!

Stop calling me!! When you set up a profile and link and even remove your number and say no text no call no email they constantly keep calling. Stop calling. I’ve been emailed them to complain to say stop .. charged all my details online. Removed my mobile and email. And well. you get it. Hi this is X from in the market .. so I’ve now answered and asked them to take my details off there call log. Drives me mad. Do you think harassing people will get a house sale. I’d rather not use your services

David · 19 May 2026

★★★★★ 1/5

Trustpilot

I have not got as far as actually…

I have not got as far as actually getting the website to work at this time. As each time I am referred there, the page does not load, or it points to something other than what you first were directed to.One rating because of the poor experienceOn further investigating, it seems that Firefox is having issues with loading your page, when scrolling it becomes blank/white?, something I feel you need to address with Mozilla Firefox browser, for potentially losing customers.

Simon · 21 April 2023

★★★★★ 5/5

Google

We bought our current home through Paul Watts Estate Agents, and had a wonderful experience. Their expertise really shone through during the whole process. Margaret could not have been better, she was always contactable, was helpful and offered astute guidance and advice, and was an absolutely pleasure to work with. With her help the purchase went through smoothly and quickly, and we have remained in touch since. Margaret was even willing to help us with valuations when we re-mortgaged. We couldn't be happier with Margaret and Paul Watts Estate Agents, and Margaret will be our first port of call should we ever think of selling.

Steven · 26 March 2023

★★★★★ 5/5

Google

Over the last few years, I’ve bought and sold through Paul Watts. Margaret, Karen and the team were a fantastic and I’d have no hesitation in recommending their services. I was so impressed from a buyers perspective, that when it came to selling a flat in the area they were an easy choice. I had expert local knowledge from Margaret, the property was effectively marketed and they worked tirelessly in a challenging market to find a perfect buyer for me. The support didn’t finish there as the team then worked miracles to keep everything aligned behind the scenes and they made the whole process so much smoother and less stressful than it would otherwise have been.

Mark · 26 March 2023

★★★★★ 5/5

Trustpilot

Excellent customer care

Shelley Harris has been our Business Development Consultant for a number of years, and it is a pleasure to work with her. Shelley is always enthusiastic, extremely knowledgeable, and makes excellent recommendations.

Alex · 1 May 2026

★★★★★ 5/5

Trustpilot

Steven Watson is the best account manager I have a come across.

Steven Watson has been our account manager since our company opened just over 2 years ago and of all the websites we subscribe to, he has been a pleasure to work with. He is regularly in contact with us to review our marketing and ensure that we are getting the best out of our membership. He is friendly and attentive and you really feel that he has your best interests at heart. Thank you Steven for your consistent service. You are an asset to On The Market. From Frances, Tim and Charlotte.

Frances · 27 February 2023

★★★★★ 1/5

Trustpilot

31a hawks road kingston kt1 3sd

The property 31a hawks road kingston has been an horrendously bad living experience. There has been a constant leak into the the downstairs room under showers and toilets. There has been constant growth of mould in the property due to damp. The electrics are not safe due to damp and leaks. The landlord is rude and does not do anything about the issues of the property.

Arlo · 22 January 2024

★★★★★ 5/5

Trustpilot

OnTheMarket has been an outstanding…

OnTheMarket has been an outstanding platform for our property business. The service is excellent, the pricing is very competitive, and the support team is genuinely committed to helping agents, landlords, and sellers succeed. The portal is easy to use, generates strong visibility, and offers great value compared to other platforms. We’ve been consistently impressed with the level of support and the results we’ve achieved. Highly recommended for anyone in the property industry looking for a reliable and effective marketing partner.

Your · 16 April 2026

★★★★★ 1/5

Trustpilot

Don't put our properties exclusively on OnTheMarket

So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes to when your property is supposed not to be exclusively on their site. Why do agents do this? I have been waiting two days to get my house onto Rightmove - still no sign. No point in being visible anywhere other than Rightmove. All us buyers and sellers know this, but agents clearly saving money (and wasting valuable time for sellers) by using OTM and Zoopla first before shelling out for your property to go on Rightmove at higher fee. Get us on Rightmove, guys! Forget the other platforms.

Mrs · 15 April 2026

★★★★★ 5/5

Google

I bought my house from Paul Watts Estate Agents, and sold the same house using Paul Watts again. As a family we had a fantastic experience working with Paul Watts Estate Agents , particularly with Margaret Annable, while in the process of purchasing and selling our home. Margaret was fantastic and she went the extra mile to ensure everything was smooth for us. Would definitely recommend to anyone who's looking to buy a property.

Nader · 18 June 2023

★★★★★ 5/5

Trustpilot

Ronnie has been fantastic with…

Ronnie has been fantastic with everything. I'm really surprised by how many good quality leads we received compared to the other portals. Very impressed by the service Ronnie has given us.

Uptons · 9 April 2026

★★★★★ 1/5

Trustpilot

Online Valuation tool is rubbish

Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properties have let for nearly double the estimate and I am currently getting close to that. I think their algorithm is seriously flawed to come up with such figures. So much for AI. Needless to say I will not be proceeding with them.

Alan · 22 April 2026

★★★★★ 2/5

Trustpilot

Disappointing pressure tactics and lack of professionalism

I had a mixed experience with Miranda in Kettering. While the property presentation itself was pleasant and the agent was kind at first, things took a turn for the worse immediately after. She used aggressive sales tactics, giving us only a few hours to make a final decision. When we decided not to rush such a significant commitment and sent an email to explain our position, she went completely silent. Not even bothering to reply to an email just because we didn't succumb to the pressure is, in my opinion, super unprofessional. It is a shame that a good first impression was ruined by a total lack of basic courtesy and professional communication.

Philip · 8 March 2026

★★★★★ 1/5

Trustpilot

The amount of enquiries you get…

The amount of enquiries you get compared to rightmove or zoopla is so bad. It’s just not worth the time or effort and certainly not worth the money. You have no cooling off period if you sign up.They absolutely hound you to sign up. My account manager had the attitude of oh well you’re signed up now you’re in that’s that. He gave me a spotlight, it too didn’t bring one enquiry. Escalated it to customer services and got an email reminding me of my contractual obligations. They wouldn’t budge £1 off so I’m going to leave this review so other estate and letting agency directors do not make the same mistake I did. Don’t bother trying it I put up two properties for sale, market value, decent places, 1 enquiry between the both in about 3 weeks. The market is booming such low stock levels I would have got more off of Gumtree. One was in Croydon purpose built 2 bed flat, run of the mill they go all day long. The other was in forest gate, we’re talking period conversion ground floor with a garden, easy! (such a hot area). On zoopla the phone rings off the hook so for the extra couple of hundred quid a month the roi is incomparable. It’s a small amount of money but nether the less it’s a waste. As I said I’m writing the review because I wish someone else had.After signing up multiple agency owners who I know said they experienced none or hardly any leads and laughed that I signed up.Don’t do it.

Jeff · 6 June 2022

★★★★★ 5/5

Trustpilot

Angus has been extremely helpful and is…

Angus has been extremely helpful and is genuinely trying to help my company. He listened to me and my situation with empathy and compassion and his reassurance was most appreciated. This company do have a nice team of people to work with and they have been very generous in their support! I highly recommend them. Viv

Vivien · 19 March 2024

★★★★★ 5/5

Trustpilot

100% the best

I have been an estate agent for a few years and my experience with On the Market has been the best of many onboardings that I have done. Every person I have spoken with has been friendly and SO efficient. Sonny in particular has offered so much support anytime that's best suited for me and their support team via email has also exceeded expectations with how fast and reliable they have been.I don't often go out of my way to leave reviews but they have really deserved it.

Tia · 5 January 2022

★★★★★ 5/5

Trustpilot

so far so good

so far so good, we finalized the contract very quickly but it took somehow long to create our account.

High · 3 September 2026

★★★★★ 1/5

Trustpilot

Bad customer service!

I’ve been disappointed with the customer service so far. After setting up an alert on the app to receive property notifications, I was contacted three times in less than a month to “check in” on the same alert, each time asking the same questions about budget and requirements. I’m not sure what value these repeated calls add given the alert is already set up. The last call was from someone named Jordan. When I explained this was the third call and that the frequent contact felt unnecessary, he cut me off, said “take care,” and hung up without any apology or acknowledgement. Overall, it felt dismissive and unprofessional and the team would benefit from better customer service training.

Wiss · 20 January 2026

★★★★★ 5/5

Trustpilot

I have spoken with Kerry on many…

I have spoken with Kerry on many occasions and I just wanted to let the world know how engaging she is. I would happily speak to Kerry for hours and I'm not one to keep concentration with many, especially a sales call, but somehow Kerry makes her time on the phone an amazing experience. Kerry is amazing 🤗

Christine · 27 September 2023

★★★★★ 5/5

Trustpilot

Agent review

Kerry Burton is a super professional , kind and caring individual. She has been an absolute star in getting us a introduction to working with on the market as a agent. Her communication is brilliant and I would recommend that she should be the forefront of this organisation.Atif Ali My-portfolio.co.uk estate agents

Kerry · 21 December 2023

★★★★★ 5/5

Google

i don't usually leave reviews of businesses or services but decided to make an exception in this case. Margaret and her team at Paul Watts showed empathy towards my sister and I with the difficult decision to sell our late father's property. They found an ideal buyer within a month of the property going on the market. Throughout the process they reassured us and kept us informed of progress. I have been impressed by their friendly, committed and professional approach to the matter. I do not have any hesitation in recommending to others.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 18 June 2020

★★★★★ 1/5

Trustpilot

Stop calling me

Stop calling me. I’m getting 3-5 calls a day and never gave permission for you to contact me regarding houses. just give up, if I have not answered the third time I am still not answering the 103rd time!

Sam · 25 September 2026

★★★★★ 5/5

Google

We recently sold our house through Paul Watts and had very good service from Margaret Annable and the team. They were very realistic with the asking price, organised a very successful open day for us and continually helped move the process along whilst keeping us informed at all times. We would not hesitate in recommending them.

Sue · 18 June 2023

★★★★★ 5/5

Trustpilot

Shelley Harris is an absolute joy to…

Shelley Harris is an absolute joy to work with. She is always punctual, well dress and really smiley and friendly. Its because of her we stay with OTM and she is a credit to your company

Erica · 11 July 2024