Trusted Agent profile · Dorset
★★★★★
619 reviews across 2 platforms
31 St Thomas Street, Weymouth, Dorset, DT4 8EJ
Fox and Sons's office in Dorset, at 31 St Thomas Street, is rated 3.7 out of 5 across 619 reviews on two platforms, including 211 Google reviews rated 4.8.
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time buyer experience: Brilliant agents and amazing mortgage advisor
Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!
2/5
TrustpilotPoor service from start to finish
I feel compelled to review the above company, especially after a recent dealing with them. Purchased a flat in Southampton just over a year ago. Dealt with Sam Randall. Things were going ok up to the point where i asked for a second viewing to check the working condition of the appliances near to completion time. It took more than 2 email reminders and various phone calls to arrange a second viewing! When we met at the flat, i found the attitude very poor- clearly she didn't want to be there. Upon completion, i travelled 60 miles to their office in Southampton to get the keys, only to find that 1 set of keys was available; the other set (which happened to have the key to the barrier) apparently 'will be dropped off by the seller at some point' - no offer to post the keys given the fact that i live 60 miles away!. So as you guessed, i had to travel to their offices AGAIN to collect the other set of keys. In my opinion (and from experience) this is poor service. It is down to the estate agent to make sure all available keys are in their possession; upon completion the property is legally mine!More recently, i saw a flat being sold through F&S. Called their office on Saturday at 13.08. I was advised that there may be an offer on the property but the operator was not sure. So, she advised that if i leave my name and phone number, one of her colleagues would call on Monday or Tuesday. Well, as you guessed, the call never arrived and had to call the office again today (Friday), at which point i am told that the flat is sold. I wasted 4 days with no viewings!. Soon, i will be selling one of my properties in Southampton and letting 2 others, but F&S will not be on the top of my estate agent list to act on my behalf, surely not with that kind of attitude. Quite a few more Google reviews for this company, should you feel like doing more reading!
5/5
GoogleEllie emailed me a property which she placed a viewing for that next day the day after that my offer for the property was accepted, top service from her and Beth. Will recommend
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Fox were brilliant at handling both the rental and the subsequent sale of my father-in-law’s house in the difficult months after he died. They were helpful, kind and efficient. The house sale was the quickest I have ever been involved with. A big thank you to Libby, Molly and Dan
1/5
TrustpilotTerrible
Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.
5/5
GoogleI had the pleasure to view a property with Scarlet and Beth, they were both very professional and super friendly, made me feel at ease about the whole process. Would definitely recommend!
Many thanks for your fantastic 5* review and recommendation Maria. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFOX & SONS COWBOYS
They do not deserve the 1 starLet my house through FOX & SONS using the Yeovil branch. New tenant who they referenced claimed he had lost his job after 3 weeks. Turned out he was a scamming conman but when I proved that he had faked his work, previous landlord and employment references they treated me like a joke and did nothing. Thanks to FOX & SONS and 13 months later, £19,000.00 poorer and still counting the cost both financially, mentally and emotionally we have got to the end of this vile ordeal I would not wish on my worse enemy. Throughout I asked for help and they just claimed it was not their responsibility. They believed that by referencing prospective tenants by email only was adequate. We have had to go through a year of hell, they just turned their backs on us. The Ombudsman has now taken up my fight and with FOX AND SONS not looking to change their referencing practices anytime soon I should not think I would be alone.DO NOT TOUCH THESE CORPORATE COWBOYS!!!! THEY REALLY DO NOT CARE ABOUT ME/YOU/US. AND JUST TO UPDATE THE OMBUDSMAN WONT DO ANYTHING BECAUSE F AND S HAVE WRAPPED THEMSELVES IN A PROTECTIVE BUBBLE, THEY OWN THE REFERE NCING COMPANY THEY USE, TENANT LETTING COMPANY (TLC) ALL COME UNDER SEQUENCE BUT THE REFERENCING COMPANY DOESNT COME UNDER THE PROPERTY OMBUDSMAN REMIT. I WOULD IMAGINE THE OMBUDSMAN ARE OWNED BY THEM AS WELL, SO THEY CAN DO 3RD RATE REFERENCES THAT YOU NEVER HAVE ANY COME BACK WHEN THEY GO WRONG. PLENTY OF OTHER GREAT LETTING AGENCIES OUT THERE OR, DO YOUR OWN.
1/5
TrustpilotWARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!
WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"
5/5
TrustpilotTodd and the team a fox and sons…
Todd and the team a fox and sons Eastbourne are brilliant. They sold out late mothers house within a week and achieved over asking price. Very well done we couldn’t be happier with the service we have received.Highly recommend
Thankyou for your lovely review
5/5
GoogleViewed a property today with Ola, she was very professional and was able to Answer the questions I had confidently. Pleasure to work with.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleEfficient, friendly service. Always contactable. Would recommend.
Thank you for the fantastic review! We pride ourselves on providing efficient and friendly service and are always available for our customers. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOur experience with Fox & Sons
Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive.
5/5
GoogleDan, and his team in Weymouth were brilliant with the sale of my father's house. Always helpful, and always friendly, and we were kept up to date through to completion. Sadly we no longer have family connections with Weymouth but would, 100%, recommend Fox & Sons to anyone buying, or selling.
5/5
TrustpilotVery helpful
We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.
4/5
GoogleThe girls in the office for lettings are lovely and whenever I called always happy to help me and always polite.
Thank you for your kind words! We are so glad to hear that our team has been providing excellent service to our customers. We take pride in our friendly and helpful staff, and we appreciate your recognition of their hard work. Kind regards, , Customer Feedback and Support Team
1/5
TrustpilotEastbourne durrrr
Despite asking them not to call, and recieving an email confirming my number etc will be removed from their system, EASTBOURNE still make nuisance calls. They really are dumb.
5/5
TrustpilotBrilliant Experience.
What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.
1/5
TrustpilotHonest review from potential client
Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid
5/5
TrustpilotTravis,Callum,Devon and the team at fox…
Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.
1/5
TrustpilotFox and Sons Gosport
Fox and Sons Gosport, I would never deal with again after being part of a chain, There is no communication failed call back requests, didn't ever know what was going on within the office it was always someone else who was dealing with it. I do strongly believe that they helped delay the whole exchange process as there was no urgency or pressure applied from them. Awful service
5/5
GoogleReally good company, second time sourcing a mortgage through them. Gemma Carmichael pulled magic out of thin air during the lockdown and helped the wife and I purchase our first family home, thank you Gemma, we appreciate you!
Hello, thank you so much for taking the time to provide our Fox and Sons team with a 5-star review. We are so happy to hear Gemma and the team helped you with great service again. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotAVOID Bitterne Southampton branch
Bitterne Southampton branch. If you are trying to sell/buy your house, don't bother booking with these guys. They are a Total Shower. They don't answer their phones during the day. All day. They don't turn up to viewing appointments and subsequently lie about it.A waste of time for both vendors and buyers!!!In reply to your response f&s, I have already spoken to your branch and they want yet another opportunity to carry on regardless. Sorry but this last episode is the cherry on the cake especially wrt your Branch Manager there.
Dear Mrs k, Im sorry to hear you have had a bad experience with our Bitterne Branch.we take this reviews seriously and i have passed them onto the branch.should you need any further help please email or call.
1/5
TrustpilotMy wife and I are quite elderly and…
My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.
1/5
TrustpilotFox and Sons letting agents - no service at all
Fox and Sons advertised a property to let nearby that was particularly suitable for us. I sent a message via the Rightmove website expressing our interest and asking to view the property. I got no response at all. I called the telephone number and left a message on the answer phone - and got no response. I called the branch and was told I had reached the sales team who could not help but they took a message for me and said they would get the letting department to call me back. No response. I sent emails. No response. Eventually today I drove to the branch to talk to somebody. The lettings department is behind a locked door, no response when I rang the bell. I went into the branch and was told the people there were sales staff and the lettings staff were unavailable. I asked for contact details of a regional manager or head office that I could contact and was told that they do not know the contact details for a headoffice/ regional manager but would take my details and ask the lettings agent to call me. Of course they have not. I eventually drove to the property to see if I could contact the landlord directly. Not surprisingly, after all this time that I have wasted trying to raise somebody from Fox & Sons the property has been let to somebody else. I will never ever use Fox & Sons and would advise others not to either.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's Dorset office has 619 reviews across two platforms: 211 on Google, 408 on Trustpilot (across the whole business).
Fox and Sons Dorset is rated 3.7 out of 5 across all 619 reviews, and 4.8 out of 5 on Google from 211 reviews.
Fox and Sons Dorset, 31 St Thomas Street, Weymouth, Dorset, DT4 8EJ.
