Every review we hold for the Dorset office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Communication was so poor. Definitely poorer for using them.
Danielwalsh1984 · 17 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used Connells to find myself a place to rent; it went very smoothly with no stress. Lilly's communication was great and she was always attentive and timely to respond any questions that I had, as well as keeping me in the loop of all updates. I would definitely recommend 😊 …
Sophie · 10 October 2024
Agent replied · 9 November 2024
Hello Sophie,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lilly provided excellent communication and made your rental experience smooth and stress-free. Your recommendation means a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleCame to connels and was greeted by the lovely Rio who provided fantastic advice and guidance and really went the extra mile. She was always really helpful and answered 101 questions. Nothing was ever too much to ask so a big thank you to Rio!
Jess · 14 June 2020
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation for our Connells Southbourne office.
★★★★★ 5/5
GoogleWe recently sold a flat through Connells within a week of marketing. We were kept informed throughout the whole process and Rio was always on hand to push the other side where necessary. The whole team were incredibly friendly, Mike and Bradley were always available to answer our questions. I wouldn't hesitate to sell again through Connells! Thanks guys!PositiveResponsiveness, Professionalism
Lorraine · 24 August 2022
★★★★★ 5/5
GoogleFrom start to finish Rio went out of her way to make sure everything went smoothly. She had so much patience with all the questions we had! Rio has made our dream come true of owning our first family home!
C · 14 June 2020
Agent replied · 13 June 2024
Hello, thank you so much for taking the time to provide our Connells Southbourne office with a 5-star review. Great news on the purchase of your first home.
★★★★★ 5/5
GoogleI cannot reccomend Connells enough. Michael was there for me every step of my property selling journey. Thank you to Josh's friendly demeanor and expertise I registered my absolute faith in the sale of my property. Professional, and helpful every step of the way. Contact at all times which made it felt that you were in charge at all times. Relentless enthusiasm and great team work. Thank you to a great team.
Sarah · 14 June 2020
★★★★★ 5/5
GoogleA very friendly and highly professional team! The manageress, Rio, always gives an efficient service and goes out of her way to ensure clients are well looked after and all their needs met. She knows the area very well so is in a good position to recommend roads/locations. Always go to her when looking for properties in the area. Her team are also highly qualified in their areas of expertise, whether you need letting advice or mortgage advice and more! Wouldn’t use anyone else. 5* service!
Karen · 24 July 2024
★★★★★ 5/5
GoogleChloe at connells was absolutely amazing with helping us buying our first home. She was with us every step of the way, very helpful, very responsive, and very professional. Very grateful to have her as our broker. Would highly recommend her services :)
Annabelle · 17 August 2024
Agent replied · 23 August 2024
Thank you Annabelle for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRio and the team have been excellent in selling my first home. The process is daunting to say the least but they were on hand every step of the way to help guide me through process. I wouldn’t hesitate to use them again.
Stephanie · 14 June 2023
★★★★★ 5/5
GoogleHolly ponter was amazing kept us up to date the whole way through our application. Couldn’t recommend her more
Alexandra · 17 May 2025
Agent replied · 26 May 2025
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely would recommend. Brilliant service from start to finish! Special mention to branch manager Rio who is like the superwomen of the estate agency world. Showed unbelievable patience and persistence in getting our difficult sale/purchase situation over the line!!
Kat · 24 July 2024
Agent replied · 23 August 2024
Hi Kat, thank you so much for your glowing 5* review! We're thrilled to hear about your positive experience, and we'll be sure to pass on your kind words to Rio. Thank you for recommending us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTiffany and Charlie have been very helpful and efficient with finding my latest tenants, I can definitely recommend them. Tiffany is extremely knowledgeable and professional and has been a great help with a tricky and unusual end of tenancy.
Ruth · 14 June 2023
★★★★★ 5/5
GoogleExceptional costumer service, in particular dealing with Rio Elliott-Smith. Extremely knowledgeable and accommodating with all of our needs. Highly recommended as the go to estate agent if you want a fast, friendly and transparent service
Ruben · 24 July 2024
Agent replied · 13 June 2024
Hello Ruben. thank you so much for taking your time to provide our team with a lovely review. Our team will always be here for any services you require again in the future.
★★★★★ 4/5
GoogleBradley at Connells had the unfortunate job of selling an equity release home owned by a company that made his job extremely difficult. We felt by the time we got to exchange everyone in the office was rooting for us. It was a situation that would have made most people frustrated but Bradley was always helpful and upbeat.
Three · 14 June 2020
★★★★★ 5/5
GoogleThis was our first time using Connells to rent a flat and the service we received from James and his colleagues was nothing short of excellent. The process was seamless and we were kept updated from beginning to end. Thank you to James and Connells for making our experience a stress free one.PositiveResponsiveness
Tamsin · 14 June 2021
★★★★★ 5/5
GoogleI am a landlord that has recently let my property through connells in southbourne and I couldn’t ask for a better service. The manager Alex is extremely knowledgable and helped me with the troubles I was having with my previous tenants. Lovely people and very helpful. Will definitely use in the future and I recommend to other landlords!
Alex · 15 June 2019
★★★★★ 5/5
GoogleI can't recommend enough the mortgage department and sales team. Chloe worked extremely quickly and efficiently on my remortgage and Rio valued, marketed and sold (accepted an offer at full asking) my place in just over three weeks! The team made everything so simple and easy for me and they were just a delight to work with in general. Zero hassle and I got the best offer compared to other mortgage companies and fantastic sales rates. Thank you all. I will be using you again in the future.
Hannah · 14 June 2023
★★★★★ 5/5
GoogleFantastic service from Anthony and Rio at Connells. Made the whole process from viewing to completion very smooth. Fully recommend.
Shaun · 6 November 2024
Agent replied · 9 November 2024
Thank you for your terrific 5* review and for your complimentary comments Shaun. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePleasant and helpful staff. Rio was great and so helpful throughout the process. Thanks
Alex · 14 June 2020
Agent replied · 13 June 2024
The Connells, Southbourne office thanks you for your 5-star review.
★★★★★ 1/5
GoogleWarning please avoid this company at all costs, if your a landlord (or even tenant) as you can see from some of the other reviews they are running a scam by not returning deposits to landlord ad tenants. I have been trying to get the deposit back from a previous tenant who had destroyed the property. I had photos and video evidence and witness statements, plus all off the receipts to repair the damage to the flat. I asked Connells many times over a period of months for the deposit due to me which would only cover half the damage costs. They claimed numerous times that they did not have the deposit and it was held by the TDS service. After contacting the TDS service they confirmed that Connells had the deposit all that time. They have avoided called, flip flopped about information on the process of me getting my deposit back. They blatantly lied twice. I am still trying to get my deposit back, and have no choice but to pursue this further with legal action. LANDLORDS AVOID AT ALL COSTS. With his occurring regularly this is clearly a scam that they have been doing for years...
Mark · 14 June 2022
★★★★★ 5/5
GoogleMy pregnant wife and I decided to move to Bournemouth, after couple of viewing we met James from Connells he was very friendly and professional, he paid high regard to our situation, we were so pleased to have been accepted for the flat we liked, James and the rest of the team were very helpful, completed smooth checking and when we entered the flat, it was cleaned to the highest standard, Alex at Connell also was very kind, helped us find a good GP, prepared our contract, gone online to get us information needed and wrote it for us so we can use it whee needed.
Over all it was one of the experience I never thought I will have with estate agency, and I totally recommend connells southbourne.PositiveResponsiveness, Quality, Professionalism, Value
Ghaleb · 14 June 2022
★★★★★ 5/5
GoogleInitially Connells supported me in letting my property before going on to sell it. Throughout the relationship Connells were incredibly professional and always responded to any of my queries in a timely fashion. I also consider their services to be great value for money. I’d like to give particular praise to Rio. She is personable, knowledgeable and always willing to go the extra mile. 10/10 - would recommend.
Ruth · 14 June 2023
★★★★★ 5/5
GoogleA very lovely customer service ..
Joysarah · 2 January 2025
Agent replied · 9 January 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat friendly service. Lilly and Holly have made everything run smoothly.
Rebekah · 12 October 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave us this amazing 5* review Rebekah. Kind regards Lucy, Customer Relations.
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