Connells reviews

★★★★★ 5/5

Google

For me purchasing a flat was a huge and daunting process. Thankfully Lily was there for me every step of the way and nothing was too much trouble, when I say I couldn't have done it without her I sincerely mean it. On the many visits I paid to the office, I always found the rest of the team to be helpful and welcoming, which speaks volumes about the comradery within the branch. I'm now settling into my new home, so thankyou Connells Dorchester

Andrew · 16 March 2026

★★★★★ 5/5

Google

We’ve had a really positive experience selling our house with Connells. From start to finish the process has felt smooth, professional and well managed. Robbie was excellent from the very beginning. He got the property to market quickly and generated strong interest straight away, which led to a fast sale. He was proactive, realistic and easy to deal with, which gave us confidence throughout. Lily has also been brilliant. She has done a great job supporting the process behind the scenes, keeping communication flowing between us and the solicitors and making sure nothing was left hanging. Having that level of coordination made a real difference and helped keep things moving. Overall, a genuinely pleasant experience. We would definitely recommend Connells to anyone looking to sell.

Daniel · 16 March 2026

★★★★★ 5/5

Google

Robbie has been amazing throughout the process. As first time buyers we weren't really sure what to expect and after a couple of lacklustre viewings with other agencies we were left with a bit of a sour taste in our mouths, but from the moment Robbie showed us around the first property we knew we were in good hands. Informative, responsive, personable and helpful in guiding us from first viewing to purchase. A benchmark of what a good estate agent should be. Thanks Robbie and Connells Dorchester

Joe · 16 February 2026

★★★★★ 5/5

Google

Absolutely fantastic letting agents, helped me move quickly when I was an awful situation in a different property managed by a different company that had been let to me with an EPC rating G, no heating with 2 children in winter was no joke, but Dawn and the team did everything efficiently in the most friendly and professional way and we couldn't be happier in our now lovely (warm!) home! Highly recommend

Jemma · 16 February 2026

★★★★★ 5/5

Google

Absolutely brilliant lettings team at the Dorchester branch. Dawn and Harriet in particular went above and beyond to help me find/secure my dream home. Both were so helpful, efficient and professional and worked really hard to make sure everything went smoothly. Will always be grateful for their help. Thoroughly recommend this team!

Leanna · 26 March 2026

★★★★★ 5/5

Google

The branch in Dorchester was very helpful. A massive thank you to Millie, Robbie and the rest of the team there to help me with purchasing my first house. The service was second to none. Highly recommend this branch to anyone who is looking at purchasing a house.

Tyren · 16 March 2026

★★★★★ 5/5

Google

Thank you so much to Harriet for making finding our new home stress free and easy! Harriet was very professional and delivered us a brilliant service from start to finish! Harriet worked efficiently to make the whole process smoother for us! 100% recommend Connells!

Caitlin · 16 February 2026

★★★★★ 5/5

Google

Connells is a great agent. Harriet was fantastic - she was very helpful from arranging house viewing till we moved in. Other staff were all ready to help at any point. Well done team !

Chinazaekpere · 2 April 2026

★★★★★ 5/5

Google

100 per cent recommend this branch of Connells. I have had first hand experience of both the sales and Lettings team. In fact I am an agent myself and you know what they say about doctors being patients! Totally satisfied with their professional manner from the initial listings to the regular updates which are appreciated when your a 100 miles away. Special thanks to Dawn and Harriet. I appreciate the out of hours work you have provided. Not just 9 to 5! Speak to your bosses for a rise!! Thanks again. Perry Leete

Perry · 4 December 2024

★★★★★ 5/5

Google

From minute one, it was a pleasant experience with the team. My wife and I felt a sense of commitment from the Connells team towards helping us settle in the property in time. I was soo busy most days due to work, I could not travel to view the property, Dawn made it ridiculously easy helping with video viewing with accurate descriptions. Even directed us to near by agency for ID check. Only spoke once with the team to complete the process. This team deserves 5 stars!

Yusuf · 4 December 2024

★★★★★ 5/5

Google

I obtained 3 quotes from local estate agents and decided on Connells in Dorchester as they appeared good value for money and staff were open and friendly. I utilised their conveyancing team for selling my property and also my future purchase, as I hoped that this would make things easier during the process. Although all the team were professional, friendly and helpful, I would like to give a special mention to Samantha Bright (Sammy) who was the main agent dealing with the process. Sammy was always cheerful and positive in her demeanor and kept me informed every step of the way, especially during the unexpected things that can happen during what can be a very stressful process. I would highly recommend using Connells and would have no hesitation in using them in the future.

Kim · 27 September 2024

★★★★★ 5/5

Google

Sammy has been amazing throughout the whole process. She has kept us regularly updated and has pushed the sale through to get it completed as soon as possible. Her customer service has been exceptional. Thank you so much for everything Sammy, you are fab! ⭐️❤️

Yasmin · 28 October 2025

★★★★★ 5/5

Google

I had an outstanding experience with Connells in Dorchester. Both Dawn and Harriet made my moving process incredibly easy and stress-free. I received regular updates on progress, and the systems utilized by Connells were efficient and user-friendly. Having rented for over 20 years, I can confidently say this has been my best experience to date, thanks largely to the exceptional work and attention to detail provided by Dawn and Harriet. Thank you both for everything!

Iain · 11 October 2024

★★★★★ 3/5

Google

Sammy was brilliant from the outset and helpful and always able to arrange viewings when needed. Showing interest in the flat I am purchasing now, everytime I made a call for more Info or such, and got a different member of the team, I …

Craig · 16 August 2025

★★★★★ 5/5

Google

The unfavourable press Connells has recently received has prompted me to write a review that I promised to write almost a year ago. Last august we rented a property in Weymouth through Connells. Dawn and Harriet were excellent throughout. …

Adrian · 16 August 2025

★★★★★ 5/5

Google

Very good agency. Dawn and Harriet made our journey to getting our new home in Sherborne from very far away very easy and hitch free. Very professional and nice all through the journey starting with my first conversation with her on the phone. Wish I could give their process more than 5 stars 🌟 Well done to you guys 👍👍👍

Akala · 4 December 2024

★★★★★ 5/5

Google

I wanted to share the wonderful experience I had with Cornell's in arranging a rental property that too in a very short time span despite the very limited options in Dorchester. Special thanks to Dawn Tipton and Harriet for this. I was in an Air Bnb as had moved into the Country with my family recently. Dawn worked out of office hours to arrange for the exact property that was in our mind. Everything was done smoothly and she has been supportive throughout my tenancy tenure

Haseeb · 19 November 2023

★★★★★ 5/5

Google

Never having used an estate agent before, i wasn't sure what to expect, but needn't have worried, the experience was 5 star all the way. Lily and the team did an amazing job selling the property, and advised us every step of the way, keeping us up to date, and finding solutions to little niggles on the way. Lily especially went above and beyond sorting out paperwork, which was a huge help and certainly minimised the stress of moving, which even on an easy sale, cant be underestimated. Communication was very good, and time was made for the endless questions we fired across, and they were dealt with promptly and professionally. I wouldn't hesitate to recommend Connells to anyone moving, and to show our appreciation we even took cakes in for the staff, they deserved it. Thank you Lily and the team, you were amazing!

Sonic7730 · 19 November 2023

★★★★★ 5/5

Google

Great experience at Connells in Dorchester with Dawn and Harriet. They made the process quick and easy and got me into my new home before Christmas. At no point was I confused with what was happening and everything felt very simple. Dawn and Harriet were both lovely, and their customer service was fantastic. Thank you both!

Curtis · 3 January 2025

★★★★★ 1/5

Google

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this. 2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue. So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole. If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome! And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security! …And if you might put me down as a ‘chronic moaner’, this is the very first negative review I have ever had to write on Google, so hopefully this conveys the strength of feeling!

Laura · 20 September 2023

★★★★★ 5/5

Google

Just completed on my property. Sammy from Connells Dorchester was so helpful. Every phone call and email was responded to efficiently. She was knowledgeable and nothing was too much trouble. Thank you so much

Peter · 4 August 2025

★★★★★ 5/5

Google

I would like to thank Dawn and Harriet from the Lettings Team at Connells in Dorchester for their professionalism, support and guidance in ensuring my new tenancy process was completed very smoothly. They were available at all times to advise on the process and are a credit to Connells. Thank you, Ken

Kenee · 25 September 2024

★★★★★ 5/5

Google

Just completed on a house purchase through Connells in Dorchester. We dealt with a number of estate agents while viewing properties and Connells were definitely the most efficient and responsive. Sammie is lovely and great to deal with. Our transaction moved really quickly and communication was really good throughout. I would highly recommend them.

Rosalind · 11 August 2024

★★★★★ 5/5

Google

Sammie was so friendly and helpful from start to finish (and beyond, after we moved in)! The process as first time buyers can be quite daunting and we had a lot of questions, but Sammie and the team were always really quick to respond and put our minds at ease. I would 100% recommend.

Alice · 4 August 2024