Every review we hold for the Dorking office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookAll the team were fantastic from start to finish on our sale. The team were an invaluable asset, professional and hardworking. No issue was too much trouble and the team were lightening fast at responding and liaising between us, the buyer and solicitors. We highly recommend White & Sons. They are worth every penny of their fee. We could not have dealt with the sale of our property without their services. A joy to work with.
Elise · 18 March 2021
Agent replied · 20 March 2026
Thank you very much for leaving such a wonderful review, we really appreciate you doing this. So pleased we were able to help you with your sale and that you found us such an invaluable asset, we strive to deliver that level of service to all of our clients. Thank you once again.
★★★★★ 1/5
FacebookAbsolutely shocking service. Reading through a lot of these reviews I’m not the only unhappy customer. They were helpful right up until they got us an offer. Then we may aswell have not existed. Every interest was with our buyer and not once was our needs put into consideration. We have a very young child and we were asked to break the chain meaning we could risk being left homeless if we didn’t exchange by the end of November otherwise the buyers would pull out (bear in mind we only accepted an offer at the start of September and we were asked this at the start of November). We then reluctantly agreed. We agreed to exchange with a completion date at the start of jan. after us agreeing to break the chain they then insisted on ringing on a near daily basis to find out when we our new property is ready to move in to but after getting us to break the chain I feel it is now none of their business. Fortunately our new property was ready so we then agreed to move the completion date to the 6th of December. We then had our buyers turn up at our house completely unannounced asking us what was going on with the move as white and sons were not keeping in contact with them. We were then emailed again by white and sons to move the completion date forward again which at this point was becoming a joke. We’ve now exchanged on our property but did not receive a courtesy call or email to either let us know or congratulate us on exchanging. Quite frankly I don’t actually know what we’re paying them for. And a letter of complaint will be going to white and sons. I strongly recommend you don’t use white and sons. I wish I had listened to a friend of mine who is an estate agent who warned me against them. Please don’t make the same mistake I did.
Ryan · 29 November 2019
Agent replied · 20 March 2026
Dear Mr Pearson, we are of course deeply distressed to read your review. Given our 200 years of property experience we fully appreciate that not all property transactions progress smoothly, nevertheless we always try extremely hard to meet and exceed the needs of our clients.
Excellent customer care is at the heart of our business therefore any complaint is taken very seriously. Stephen Cullens, Partner in charge of our Horley branch, will contact you directly to discuss this matter. White & Sons.
★★★★★ 1/5
FacebookSo my last review they deleted as they clearly dont like negative reviews!
AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted it. This is a fire risk. We also had issues with our toilet and they sent a dodgy plumber who had to come twice and the toilet is worse now! They seriously are money grabbers, they will screw you over on the smallest, stupidest things. Also tenants, get a break clause put in! I became unwell and we struggled with rent so we needed to move. They decided to charge us all of the Landlords fees plus vat of course and wouldnt let us move until they found new tenants. They also are moaning that we left our previous house unclean when it was unclean when we moved in! All they want is your money and dont care about anything else. They leave things broken and dont fix them. Please please avoid them it's really not worth the stress and hassle!
Oh they also think its acceptable to give you keys to a dirty house but try to penalise you and charge nearly £300 for a professional clean when you leave... ABSOLUTE JOKERS, clearly very incompetent!
Seriously the reason we had to move is we unfortunately fell on hard times. DONT EXPECT THESE CLOWNS TO CARE!!! They're happy enough when they're ripping you off, but when you're struggling they charge you nearly your whole deposit to move out! I cannot stress what an awful company this is and I will keep leaving reviews until people are aware!
Beth · 21 November 2019
Agent replied · 20 March 2026
Thank you for contacting us.
Firstly, we haven’t responded to your first post as you specifically requested that we did not contact you again (emailed dated 13th November). Your original post was removed by Facebook as it contained obscenities.
As explained we are acting in accordance with your signed Assured Shorthold Tenancy Agreement, an ARLA approved document, which contains industry standard terms and conditions. We are trying extremely hard to accommodate your early tenancy exit and manage the subsequent ramifications this may have.
We would urge you to contact James Turnbull, our Partner in charge of complaints, should you wish to discuss this matter any further https://www.whiteandsons.co.uk/pages/complaints-handling-procedure and we would respectfully ask you to refrain from commenting on individual members of staff Facebook pages.
White & Sons
★★★★★ 5/5
TrustpilotGreat service, highly recommend.
Was a pleasure to deal with Ed and Rebecca.
Julie · 31 August 2025
Agent replied · 23 September 2025
Thank you for taking the time to leave such a wonderful review. We are over the moon to hear you highly recommend our service and that you would not hesitate to use us again. Thank you for placing your trust in us to help with your sale.
★★★★★ 5/5
TrustpilotGreat honest agents
One of the key indicators we looked for in our Estate agent search was honesty and integrity; and the ability to deliver. Cedric’s and his team worked closely with use through our sale and purchase and really made the process as clear a manageable as possible.
M · 11 March 2024
Agent replied · 23 October 2024
We are so pleased we were able to deliver for you, and to hear that we did this with integrity and honesty - this has always been our company ethos. Thank you for taking the time to share your experience, we really appreciate you doing this.
★★★★★ 5/5
TrustpilotVery Impressive team and services
Have been working with White and Sons for many years and they have never let me down. Staff are always friendly, supportive, and professional. Response time to issues and queries is impressive in the extreme. Would highly recommend!
Gary · 17 July 2024
Agent replied · 23 October 2024
Absolutely brimming with pride reading your comments. Thank you for taking the time to share your experience and for your continued business. Really pleased to hear that our impressive team continues to deliver an outstanding service. Thank you.
★★★★★ 5/5
TrustpilotStrongly recommend White and Sons
The team at White and Sons have been nothing less than professional, informed, friendly and positive throughout the protracted sales process for a cherished family home. At no stage were excuses offered (ie pandemic) and viewing numbers were always encouraging. The eventual sale to the new owners has been very smooth and represents a “job well done”. I would recommend White and Sons to anybody considering a property sale in the Dorking area.
Mr · 20 April 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave such a positive review, we really appreciate you taking the time to do this. Really pleased your sale was smooth and delighted we did the job well. Thank you for choosing White & Sons.
★★★★★ 5/5
TrustpilotFantastic!
I transferred the full management of my rental property to White & Sons after my experience with another agent became highly unsatisfactory. I cannot recommend White & Sons highly enough., they are brilliant. I have been with them for about 18 months now, and their level of customer service, both to me and my tenants is exemplary. The team are all professional, friendly, efficient and totally on top of everything. Fantastic!
Victoria · 30 August 2021
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a great review. We are so pleased that you are happy with the service we have provided.
★★★★★ 4/5
TrustpilotPhilip Dale and the rest of the team…
Philip Dale and the rest of the team were very helpful and prompt with their replies to any questions that I asked and helped guide me through the process of selling my Mother's house.
Amanda · 8 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, much appreciated. Really pleased we were able to assist you through this process - thank you for choosing White & Sons
★★★★★ 5/5
TrustpilotTour of 3 different properties nearing completion .
Excellent and informative tour by the young agent. The
Adrian · 1 August 2025
Agent replied · 23 September 2025
Thank you for taking the time to leave a review. We are so pleased you were impressed with Charles' property tours. We wish you well with your property search.
★★★★★ 5/5
FacebookWhite & Sons dealt with the refurbishment and re-letting of my property. It was a first class service from start to completion.
Paul · 30 January 2026
★★★★★ 5/5
TrustpilotWe are a prospective purchaser
We are a prospective purchaser. Jack, the Estate Agent, had full and proper knowledge of the house and pointed out all the benefits without over-selling. He coped admirably with our tag along Grandchildren too.
Martin · 2 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, this is very much appreciated. Really pleased that Jack's knowledge of the house helped with your decision making process. It was our pleasure to help.
★★★★★ 4/5
TrustpilotReally friendly and approachable…
Really friendly and approachable office. Only reason for 4 stars and not 5 is that other estate agent we have used had a dedicated sales progresser which saved us quite a few phones calls.
Hannah · 9 August 2024
Agent replied · 23 October 2024
Thank you for your honest feedback, we will certainly take some time to consider your comments. Really pleased you found us to be approachable and friendly. Thank you once again.
★★★★★ 5/5
TrustpilotOur Agent Lucy at White and Sons
Our Agent Lucy has provided an excellent and professional service throughout an otherwise stressful process of buying our home. She has a friendly approachable can do attitude and is very prompt with responding to queries.
Alan · 20 July 2024
Agent replied · 23 October 2024
We are so pleased that we were able to mitigate the stress of buying home for you. Really pleased Lucy was such a help for you. Thank you for leaving a review of your experience, we really appreciate you taking the time to do this.
★★★★★ 5/5
TrustpilotOutstanding company to deal with
We have been working with Jamie at White & Sons over the last year as contractors assisting in property maintenance. The communication and professionalism has been outstanding and we have developed a great working relationship. I would highly recommend the company and Jamie personally to deal with if you are considering a management company for your property. We have worked for a few but this company stands out above the rest.
B · 13 December 2020
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a glowing review. We are so pleased to have developed an outstanding working relationship with you too.
★★★★★ 5/5
TrustpilotBlock and Estate Management Department
White & Sons took over the management of our development, which comprises of 29 units, a mixture of leasehold and freehold properties, at extremely short notice, 2 years ago, when we were let down by our previous Estate managers.Justin Theobald and Debbie Webber managed the transition well, and have since provided excellent and professional advice.I would not hesitate to recommend them.
Elaine · 12 August 2022
Agent replied · 23 October 2024
Delighted that we were able to deliver when others were unable to. So pleased you find our service to be "excellent". Thank you for taking the time to leave a review, much appreciated.
★★★★★ 1/5
TrustpilotTime wasters
Although initially they were helpful, once the house had sold . They sat back , did no chasing buyers through. Did not answer inquiries from solicitors or our onward purchase solicitor or estate agent . We have now lost the house we wished to buy due to their lack of interest . In conclusion, find someone else , someone with and interest in seeing it to a conclusion
Gary · 5 August 2021
Agent replied · 23 October 2024
We are obviously disappointed to read your comments. We understand that sometimes towards the end of protracted sales things can get a little heated as deadlines loom. We would like to reassure you that we have, and will continue to, do all we can to ensure this sale completes successfully.
★★★★★ 5/5
TrustpilotWhite and sons 5 stars
Having dealt with White and sons for some considerable time, my wife and I thought it was time we put pen to paper and say how pleased we are at the way all the staff have treated not only us but also all the tenants they have found us over the years. We both cannot praise all of the team enough for being very efficient and professional, would highly recommend
Nicholas · 22 February 2021
Agent replied · 23 October 2024
Thank you very much for your continued support and wonderful words of encouragement. Thank you for choosing White & Sons to manage your rental and for your recommendation.
★★★★★ 5/5
TrustpilotThe service we receive from Debbie has…
The service we receive from Debbie has been excellent. Really attentive and professional at all times. Nothing is ever too much trouble.
A · 21 December 2020
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we really appreciate this. Debbie was really made-up to read your kind words.
★★★★★ 5/5
TrustpilotHome sale and purchase
From the moment James came to our property to value it, our expectations have been exceeded. The whole team were professional, friendly, empathetic and very knowledgeable about our property and provided many updates about the chain. They also worked hard to help us with our property search informing us of all the suitable properties coming to market. I wouldn’t hesitate to use White and Sons (Horley) again.
Mr · 5 August 2021
Agent replied · 23 October 2024
Thank you very much for leaving such a wonderful review, this really is such a pleasure to read. We are so pleased we have exceeded your expectations. Thank you for choosing White & Sons.
★★★★★ 5/5
TrustpilotWe would highly recommend White & Sons…
We would highly recommend White & Sons especially Julie our block manager as she is always helpful and goes the extra mile
Consumer · 12 December 2020
Agent replied · 23 October 2024
Thank you very much for your extremely kind words of encouragement, Julie is sporting a very large smile.
★★★★★ 5/5
TrustpilotGreat Communication!
From Valuation to Completion of Sale, communication was always great, which is exactly what is Key throughout the whole process! A big thankyou to Stephanie, James and the rest of the team!
Rod · 25 July 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review. Delighted to hear that communication was great - we agree, it is key. Thank you for choosing White & Sons.
★★★★★ 5/5
TrustpilotProfessional
Professional, efficient, courteous both in buying a house with White and Sons and selling one, thank you Stephen and Becky
Mrs · 15 January 2021
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a lovely review, we really appreciate this.
★★★★★ 5/5
TrustpilotGreat service
Jamie, Head of Block Management at White and Sons Dorking provided great customer service dealing with a reported issue, which was resolved immediately. Whites took on our property management in January 2023 and have dealt with a backlog of maintenance that was neglected by the previous company, quickly and efficiently.
Mrs · 27 May 2023
Agent replied · 23 October 2024
We are so pleased that reported issues (and the backlog) are being resolved so quickly and that Jamie has provided such great customer service. Thank you for taking the time to leave a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
