Trusted Agent profile · Dorchester
★★★★★
1,736 reviews across 3 platforms
Halstock Street, Poundbury, Dorchester, DT1 3FW
ZeroC Places for People's office in Dorchester, at Halstock Street, is rated 3.0 out of 5 across 1,736 reviews on three platforms, including 19 Google reviews rated 2.4.
19
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,715
Reviews on Trustpilot
Business-wide
Every review we hold for the Dorchester office, from every platform, shown as written. First names only.
2/5
TrustpilotRepairs take to long to be done …
Repairs take to long to be done nobody listen to you
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotPlaces for People Welfare Support Team
The Welfare support team ( Dawn) rang me. She was amazingly supportive, explained support options clearly and concisely and followed up with email straight after.
Good morning Celene, thank you for your positive feedback! I will be sure to pass this back to their team. Kind regards, MG.
1/5
TrustpilotBeen living above a drugs den flat for…
Been living above a drugs den flat for 4 years.Police have found drugs there.Anti social behaviour.No main door security.Lack of sleep .Dirty drug nredles left in our block and they still do nothing but let the occupiers s of this flat stay there..All they want is there rent.Housing association ombudsman is the next call
Hi Jonathon, Can you please email us with your address and more details so we can look into this for you? customerfocusteam@placesforpeople.co.ukThanks KL, Customer Focus PfP
4/5
TrustpilotMoving house
Very helpful when we applied for a house. Good communication..only issue I have is trying to get permission for any alterations ie online form does not work and it takes a long time to have a paper copy sent out..
5/5
TrustpilotLia Matson you are awesome.
Big round of applause for Lia Matson who helped me with my housing process. She is an absolute legend 👏 and deserves to be even on a higher position. I'll be happy to work with her again. Smooth and easy experience.Thanks again.
Hello,Thank you so much for leaving such a positive review. We will be sure to pass this onto Lia. Good Luck with everything for the future. Many thanks - JW
5/5
TrustpilotThe property was worked on to a very…
The property was worked on to a very safe standard. Having my contract and signing tenancy was nice and seamless.
Hi Peace, thank you for taking the time to leave positive feedback, we are happy to hear this. Best wishes to you in your new home! King regards - MG
3/5
TrustpilotRepairs defect
Repairs defect - job not done appropriately.
Hello Ms Robinson,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank youJanet
5/5
Trustpilotcommunication was excellent
From start to finish communication was amazing. I dealt with a lovely woman called Loraine from the beginning and then Katy helped with the finishing off process with paperwork. What lovely people you have working for your company their a credit to your name! Thankyou for all your help and support along the way.
Great feedback - thanks Amber. We will be sure to let Lorraine and Katy know your about your kind comments.Thanks KL, Customer Focus
4/5
TrustpilotGood service but were very slow on our…can do better
Good service but were very slow on our fence repair also we feel forgotten with our neighbours on the state of our windows doors and exterior decorating Cost of rental is fair and the new online service provided is also good
5/5
TrustpilotLeaking sink
The guy was lovely fixed straight away with a new part
Good morning, thank you for taking the time to leave us a positive review. Your feedback means a lot to our team. Kind regards :) - MG
2/5
TrustpilotThe men dont turn up to do the jobs
Get there staff to appear when they are supposed to
Hello Ms Hutchinson, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. Could you please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
5/5
TrustpilotDamien Parkins from Chiltern completed…
Damien Parkins from Chiltern completed an emergency repair of the downstairs toilet and kitchen properly. This was after months of leakage in the downstairs toilet.
Hi Marceline, thank you for leaving such positive feedback about your repair. I will be sure to pass this back to Damien! Kind regards - MG
5/5
TrustpilotExcellent service
I was immediately reassured once I noticed Tom Barraclough was the same PFP representative that facilitated my first tenancy a few years ago, because I was assured of the same attentive, meticulous and patient assistance.
5/5
TrustpilotWe have dealt with Carol Walters…
We have dealt with Carol Walters through the whole transfer process and we have to say she has made the transition so relaxed for the client in question who suffers quite a lot with anxiety.
1/5
TrustpilotHuge rent increases
Huge rent increases . Considering this is a housing association, the rents where I am are the same as private rentals.
Hi Ian, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
5/5
TrustpilotAlways friendly operators
Always friendly operators, never rushed, 2 month appointment wait surprising.
Good afternoon, we really appreciate you sharing your review of our service. Thank you! - MG
4/5
TrustpilotTaking notice,of what tennents need and…
Taking notice,of what tennents need and finally getting issues done.
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. Kind regards - MG
5/5
TrustpilotThe staff are so helpful and kind.
The staff are so helpful and kind.The flat itself is awesome even it’s just one bedroom if I could I would remain there😅. The services that are displayed there is awesome even my little son say he 👍🏽 likes it.
5/5
TrustpilotReal commitment to positive customer service.
Spent a couple of days at PfP and had my eyes opened to the commitment of staff and managers to tenant involvement, accountability and improvements across the organisation. There may have been one or two problems in the past but I believe things are getting better and will continue to do so. Get involved.
Thank you very much for taking the time to provide your positive feedback Sandy. Warm regards, Emma
1/5
TrustpilotSlightly p*ssed off
Our boiler broke on the 7th June and we discovered there was a leak in the pipes, due to this places for people came out to do an asbestos inspection as they had to pull up the floorboards to get to the leak, the man who came was lovely and informed us the result is usually relatively quick to come through. Despite this, weeks later we are ringing derwent living every 2/3 days as we still havent heard anything then to be informed that they have the result but will not tell derwent what the result is.. expecting us to live even longer without a boiler, with a 2 year old child. This means no hot water and no heating. As said earlier the person who came out was lovely but I am really not happy with the company as there has been no communication at all, and we have had to call to not even get an answer back about when further work is being done or even the result of the check itself
5/5
Trustpilotleaking under floor in bedroom
this company is always helpful with any problems i have
Good afternoon, Thanks for your 5-star review! We sincerely appreciate your feedback. Kind regards - MG
5/5
TrustpilotVery perlite cleaned up after himself…
Very perlite cleaned up after himself good job thank you
Hi Sharon, we’re so grateful that you took the time to leave us a 5-star review. Thank you! - MG
5/5
TrustpilotService sector
Immediacy in dealing with needed repair and friendly professional service
Good morning, thank you for taking the time to leave positive feedback. We are happy to hear you have had a good experience with PFP. Kind regards! :) - MG
5/5
TrustpilotQuick repairs
Always gives a date then repair will be done.The man who came to my broken radiator was lovely and friendly he explained why it wasn't working and arranged a date straight away when can come and install new radiator 23rd October
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. ZeroC Places for People hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorchester.
