Trusted Agent profile · Doncaster
★★★★★
360 reviews across 1 platform
56 Hall Gate, Doncaster, DN1 3NE
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Doncaster, at 56 Hall Gate, is rated 4.7 out of 5 across 360 reviews on 1 platform, including 360 Google reviews rated 4.7.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
GoogleJackie at Your Move has helped us through our first time buy and helped towards making it a lovely, stress free experience. She has taken time to explain things clearly and keep us updated throughout and had answered any question we had. When calling to speak to her, other staff members have been very helpful and pleasant and all messages and request for a call back have been followed through without a hitch. Thank you Your Move for all your invaluable help!
5/5
GoogleI have recently completed on a house through Your move and I have to commend the great service I received from Alex who was my point of contact through the purchase, as a first time buyer i was pretty clueless and needed a lot of counsel but Alex held my hand through the process. I also did my mortgage through the advisor Nick in the Doncaster office and everything was explained clearly and the financial side of things was straight forward start to finish because of his help and guidance. Happy I purchased my first home through Yourmove and I am now settled in my new home. Thanks Your Move.
5/5
GoogleMy husband Shane says: "I've found everybody at Your Move, in particular Jess, very helpful and attentative at all times, answering all questions and queries I have had throughout the sale process quickly and professionally."
2/5
GoogleRental house not checked prior to start of contract. Not aware that the property has prepayment meters due to debt from previous tenant. Provided absolutely no support for tenants who have a landlord that doesn't carry out the work specified in the initial contract.
Hello Kathryn, I hope you are well. Thank you for your feedback and I am sorry to hear that there was maintenance issues while you were at the property. As the landlord did not opt for the fully managed service I am afraid that we would not be able to carry out any maintenance works requested. The landlords contact details were provided to you in your welcome letter that you received when you moved into your new home. I can see that my colleague was in contact with the landlord regarding to these works, I am sorry if we were unable to help to get these works completed. I understand different tenants prefer different types of meters to fit their own lifestyle. I can see that my colleague confirmed with the landlord that he would be happy for you to change the meters at your convenience. I can see that a inventory was carried out prior to you moving in to your new home. An inventory is there to protect landlords and tenants by providing written and photographic evidence of the properties condition. You also have time after receiving the inventory to add any comments in addition should you wish. I would like to take the opportunity to thank you for your feedback, we will use this to help to improve our service to our customers and wish you the very best for the future. Kind regards Thomas Perry- MARLA Senior Lettings Manager
5/5
GoogleWe have sold my late mums house with your move 56 Hallgate Doncaster we would highly recommend this company. the lady that helped us throughout was absolutely amazing any one looking for an estate agent please give your move a try and ask for a lady called JACKIE .This lady keeps on top of everything and gives regular updates along the way Jackie leaves nothing untouched and is very very professional thank you JACKIE who I feel became a friend too xx
5/5
GoogleSooo.... saw a property at 11.15am this morning, being sold under new auction method, which I had been a little unsure of. Great guy Tom GASH showed me round the property, super helpful. Went straight to the Agents, met the Manager Louis Jenkins who really knew his market and made me feel very confident in him and his team. 40 minutes later I spoke to their Auction man, i made an offer. At 16.30pm this afternoon offer accepted, Reservation money paid, house is off the market and mine! I am using their Solicitor, all in one place, job done. I can't believe it, after months of looking, it took 1 day! What a team, looking forward to a great future with this agent. Happy days 😁
5/5
GoogleI have worked with Emma and Liz for a number of years and they are friendly, professional and efficient, and always keeping me up to date with progress. I highly recommend them!
5/5
GoogleIn a recent house purchase, KatieC went above and beyond to keep things moving, and updated of the situation. Absolutely recommended.
Thank you Nick, we are so pleased you had a great experience with us! Your kind words will be passed on to Katie! Your Move, Doncaster 😊 …
5/5
GoogleKatie handled our property sale and was very helpful and kept us informed with phone calls and emails throughout the process.
Thank you Jenny, we are so pleased you had a great experience with us! Your kind words will be passed on to Katie! Your Move, Doncaster 😊 …
4/5
GoogleExcellent service by the whole team, very helpful & would happily use again.
Thank you George, we are so pleased you had a great experience with us! Your kind words will be passed on to the team! Your Move, Doncaster 😊 …
1/5
GoogleI have read a few reviews on this agency and wondered what was different in my case. I made an offer on a property that was put on the market through this agency and called 5 times to get an update on whether my offer had been accepted. Each time I called I would be told that someone would get back to me and each time nothing. Very unprofessional in my opinion.NegativeResponsiveness, Professionalism
5/5
GoogleReally helpful and friendly staff. Gareth was especially helpful with all queries and keeping in contact to let you know what's happening every step of the way. Thank you.
4/5
GoogleThank you to Gareth and the team for assisting with my sale, photos were amazing and really did the property justice, would definitely recommend and use in the future
5/5
GoogleGreat service from heather, always kept me up to date even if it meant 4-5 phone calls a day. She made it easy for someone who had no idea how buying houses goes, thankyouPositiveProfessionalism
We are delighted you have had a great experience with Your Move. Your comments have been passed on to Heather😊 Thank you! Your Move, Doncaster. …
4/5
GoogleWent in to the office to arrange 2 viewings. 2 weeks later I am still waiting to get a viewing. update on the review. 2 viewings arranged and viewed. What added to the problem was the letting agents and there being HMOs, which makes it more difficult for the sales agent. So not initially impressed, but in the end pleased. Mike very helpful on the viewings.
5/5
GoogleBig thank you to our agent Josh Robinson his communication with us was excellent and very informative , very easy to contact throughout , good knowledge of the area , sorted everything for us in a timely manor thanks againPositiveProfessionalism
Great to hear from you Ethan. I have given your feedback to Josh and he is very pleased to have helped. Louis - Associate Director
1/5
GooglePoor service received by this estate agent, their recommended conveyancing service was also a terrible service and experience (APL Advantage Property Lawyers) which incurred me additional costs due to the lack of communication by all parties, they are both not worth the money you have to pay and there are alot of other services out there who provide a better service alot cheaper, i would not recommend this estate agent or associated conveyancing service to anyone.
1/5
GoogleTried to charge us £2300 for very minor damage including £80 for a missing lightbulb. We got a quote from a handy man to do the whole job for £400. They phoned us constantly and handed details to a third party without consent which is a violation of data protection. We then got our solicitor involved and they suddenly decided they had made a mistake.NegativeQuality
5/5
GoogleI was really pleased with the service from your move, Jackie is a credit to the team and was extremely helpful. I would definitely use them again.
5/5
GoogleExceptional and great experience buying our first new house. Special thank you to Jacqueline for her professional, very friendly and helpful service. Great communication and regular updates.
1/5
GoogleTerrible experience from start to finish. Took 10 days to load the advert onto right move missing the Easter weekend, they blamed the photographer. Mystery shopped them with a viewing enquiry , no response , how many more did we miss ?? Asked for t&c's to be sent, didn't / wouldn't send them. They appear to be interested / targeted on the number of boards they put up , then show no interest. Their fees are close to £2k and do not justify their efforts.
5/5
GoogleWe arw purchasing through Your Move Doncaster. Louise has been such a real help, keeping us updated, chasing anything that was needed I wpuld have no hesitation in recommending them.
5/5
GoogleThank you Your Move help us to found a new home. Also appreciate to Ms. Lynelle, who she is gave us a great support on this matter. Thank you very much!
Thank you Jacky! Your comments have been passed on to Lynelle and we hope you are happy in your new home😊 …
1/5
GoogleShysters avoid at all costs. If you're looking for honesty and transparency then you are in the wrong place. Underhand slimey approach, who's interests are definately not the customer, nor prospective buyers. Beware of these fraudsters.NegativeQuality, Professionalism
Hello Lisa, we are sorry to hear you felt this way. As I explained to you today in a follow up call, the method of sale you chose is a bit different to a conventional sale and is designed to act more like a contract between buyers and sellers when entering a house transaction much the same as an auction. From time to time in business wires can get crossed but that is why cooling off periods are there to protect you. We wish you all the best with your property sale. Kindest regards Louis Jenkins- Associate Director
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