William H Brown Doncaster reviews

★★★★★ 5/5

Google

Have recently bought a second property and Will was brilliant getting the mortgage all sorted and Laura was also brilliant in handling getting it rented out for us. Would definitely recommend!

Oliver · 3 April 2026

★★★★★ 5/5

Google

Top class mortgage advise from Will Moore at William H Brown. We are purchasing a property and Will has helped us through the mortgage application every step of the way. Nothing has been too much to ask and I could recommend Will and the entire William H Brown team enough.

Paul · 17 October 2025

★★★★★ 2/5

Google

I have been trying to sell my property with William H Brown for A while now and it appears to have been a total fail. I don't have long left on my contract but thought I would highlight the pros and cons. To me the initial visit by Oliver went well - good understanding of area - sold William H Brown really well. Set up went well with Holly etc - Photos done efficiently. However , after the initial visit contract signing and set up the communication was so limited. (I almost forgot my property was on the market) I would like to have felt involved in the process - regular updates - discus-sens on who they were targeting and what they were trying to do to sell the property. 1 call a month if you are lucky does not really work for me. Also if there had been more communication it would have really helped with this score. There is also a strong possibility I would have re-signed because in my mind I would think these guys have really tried so give them another go . Anyway I could not see this happening and maybe it is company policy to only call once a month who knows. As an extra note this has not only put me off William H Brown for selling the property but also entrusting them to rent it. Anyway the contract period ends soon and have already given notice that I do not wish to renew - all the best to everyone there it just did not work for me.

Gary · 16 October 2024

★★★★★ 5/5

Google

I had an excellent experience with Charlie and Caz! From start to finish, they provided professional, friendly, and attentive service. They were always available to answer any questions, kept me informed throughout the entire process, and made everything as smooth as possible. Their local knowledge and expertise really stood out, and they went above and beyond to ensure everything was handled efficiently. I would highly recommend Charlie and Caz to anyone looking for a reliable and trustworthy estate agent. Fantastic service!

Juan · 9 October 2024

★★★★★ 5/5

Google

I had a great experience with Holly, Caitlin and Jenifer. They have been extremely helpful, professional and supportive throughout the whole process so far. Communication has been clear and quick, and they made everything feel much easier and less stressful. I really appreciate their dedication and the effort they are putting into marketing the property. I would definitely recommend their services to anyone looking to sell their home. Thank you so much for all your help!

Tatiani · 14 April 2026

★★★★★ 5/5

Google

Really good experience putting our house on the market. Thank you Tracy, Caitlin and Holly for keeping the process simple

Gail · 11 June 2026

★★★★★ 5/5

Google

William H Brown Doncaster have been fantastic during the sale and purchase of our new property. Initially looked after by Oliver, who clearly knew about Doncaster and the surrounding area, which instantly put us at ease and made us want to sell through them. After a very poor experience using their mortgage advisor last time, Adam Brown has restored our faith in their mortgage services team. Our mortgage application wasn’t the easiest as my partner had been made redundant a few days after getting the DIP - but Adam went the extra mile and spoke with the lender and found a resolution. Last time, it was a very stressful six months waiting for my mortgage offer with me doing ALL the chasing and having to resort to ringing the lender directly… this time, we got our mortgage offer in three days! Once again, thank you to Oliver, Adam and the whole team at William H Brown 😁

Jack · 23 September 2024

★★★★★ 5/5

Google

Just started buying a property...and Reece is been very helpful with the process so far

Richard · 11 July 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Google

I would like to take this opportunity to thank William H Browns for helping me and my family through the hardest times of our lives after my Dad died 5 months ago by selling Dads house Special thanks to Nick and ALL his team for being there with us every step of the way Again massive thanks to ALL of you that were involved Keep up the good Thanks again Mr Bond ❤️❤️

Sean · 20 December 2024

★★★★★ 1/5

Trustpilot

Complete failure of fully managed…

Complete failure of fully managed service, gross negligence, and total misrepresentation!!! I strongly advise landlords to avoid using William H. Brown Doncaster for a fully managed service. We pay for their "Fully Managed" service, yet experienced appalling incompetence and negligence. The branch officially informed us that our tenant had returned keys, given verbal notice to the Branch Manager, and moved away, leading us to agree to terminate the tenancy. Weeks later, the agency admitted they never actually inspected the property or verified vacant possession, and the tenant was still living inside with a second set of keys while owing months of unpaid rent. Furthermore, because the branch failed to conduct a check-out inspection within the required 48-hour window, our claim under the Zero Deposit scheme was severely compromised. Despite charging us for a full management contract, branch staff even attempted to pass off deposit claims and property checks for us to handle ourselves. The lack of basic due diligence, communication breakdowns, and false updates provided by this branch have left us with a non-paying occupier and huge legal headaches. Exercise extreme caution with William H. Brown.

Waqar · 7 October 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Google

If you're reading my review, you've already over looked how great the team at William H Brown are, especially Caz Bennett and Lucy Willett - both are a real credit to their branch and wider company group. From viewing the property, completing referencing and been given a move in date - less than 24 hours! You're not dealing with small time letting agents here, you're dealing with efficient, friendly professionals that prioritise you. I'm confident that the same great service will continue throughout our tenancy. Thanks again for putting up with our back-and-forth getting everything sorted!

Steven · 25 July 2024

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 5/5

Google

Currently a first time buyer and have had Will as our mortgage advisor. He has been amazing from our first meeting, always keeps us up to date with everything and has sorted some problems we have had along the way. Always gets back to us quickly if we have any questions and have learnt so much from him about the house buying process. So grateful for all of his help so far!

Taya · 14 April 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Exceptional service from start to finish. Caitlin, Holly and Jen were proactive, highly professional ensuring a smooth process to the listing of our home.

Chime · 3 April 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

Hi, i have recently let my property through WH browns Doncaster, and I have been dealing Angie from the branch. Angie came to view the Property and was incredibly helpful and professional. Angies knowledge of the market is second to none, and manged to fill the Property in just a few hours!!!! Angie is such a credit to the WH Brown and it's been a pleasure to do business with her.

Neil · 9 October 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

I have just completed on a very long and awkward sale of my property, sarah took over from the equally great Reece as he was on holiday. Sarah was brilliant infact a tad better than reece but only because she returned calls and replied to emails straight away, she was great in getting me through a very hard sale, I would 100% recommend wh brown to anyone wishing to sell their property! Thanks again sarah.

Kate · 25 July 2024

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026