William H Brown Doncaster reviews

★★★★★ 5/5

Google

I had a really positive experience with William at William H Brown Mortgage Services. From the beginning, he was very helpful, patient and always took the time to explain things properly whenever I had questions. He was always happy to go through things with me, even when I probably asked more questions than most people! Buying a house and arranging a mortgage can be quite stressful, but William made the whole process much easier and kept me updated throughout. I really appreciated his professionalism and the way he dealt with everything. I’m now very happy to have received my mortgage offer and I’m grateful for all his help along the way. I would definitely recommend William to anyone looking for mortgage advice. Thank you

Mohammad · 11 September 2026

★★★★★ 5/5

Google

Jamie Maleham is my contact at the Doncaster office, The service he provided was exceptional Very knowledgeable , and business like but polite and very friendly.

Peter · 27 September 2026

★★★★★ 1/5

Google

Having booked an Appointment for a Valuation with a view to placing my property on the market, Jennifer the Valuer attended & took details & measurements. However she stated our property was difficult to value. ( A Five Bedroom Detached House on a small gated private development ) She had to speak to her Manager & would get back to us the following day. We never received any further communication or correspondence which is extremely disappointing as we had taken time to present our property in its best condition. Poor Service at its finest

DONNA · 11 August 2026

★★★★★ 1/5

Google

Unacceptable service from William H Brown Doncaster during the sale of my late mothers property, which completed on 17th July 2026. They severely inflated the initial valuation by £10,000, setting completely unrealistic expectations during a very sensitive family bereavement. Their communication was practically non-existent and worst still they failed to inform us that the buyer’s lender, Santander, had capped their mortgage offer at £120,000, this critical information was withheld from us, and we only found out because local friends and neighbours proactively intervened to tell us. Had our local community not done the job William H Brown was paid to do, the entire sale would have collapsed, and despite nearly costing us the sale through sheer negligence, they have taken their full fee. A formal complaint has been submitted to the Branch Manager, and we will be escalating this directly to The Property Ombudsman if necessary. Avoid this branch if you want transparency and competence.

Stylo07 · 11 August 2026

★★★★★ 1/5

Google

Personally after my experience with William H Brown Doncaster I would NOT recommend this estate agents to anyone. Communication isn't great only had 2 viewings in 10 weeks your emailing or calling them all the time to get any updates but the cherry on the cake is when you've asked them to do the viewings and they employ people who then show the prospective buyers around only to then start telling them outside my front door about a development they look after that has all sorts of features compared to mine and even names the development and the area and goes on to say how lovely it is and basically plugging the new homes when its my home they are there for trying to sell to the people they are showing round VERY UNPROFESSIONAL 😡 needless to say with the evidence I held I insisted on my contract being terminated early so I can find another estate agent and if I could have given 0🌟 that's what they would have got

Paula · 11 August 2026

★★★★★ 3/5

Google

The staff were always friendly, polite and helpful whenever we spoke to them, which we appreciated. However, we feel disappointed with the overall level of service considering the significant fee we paid as we expected a much more proactive service. Regular communication was the main issue throughout. We were often the ones chasing for updates or providing information ourselves, rather than being kept informed by our agent. Weekly updates that were mentioned at the start of the process were not consistently provided, and we frequently had to follow up on agreed actions, including arranging the property photographs from the outset. By comparison, the estate agent acting for the property we were buying kept us regularly updated and was proactive in progressing the chain. This highlighted the difference in the level of service we received from our own agent. Thankfully, the sale completed successfully and quickly, and the staff were always friendly to deal with. Unfortunately we do feel as though the service was more reactive than proactive and, overall, did not reflect the fee we paid.

Liam · 11 August 2026

★★★★★ 5/5

Google

Anna Massey is a wonderful member of staff really goes above and beyond to help make the process of purchasing a new home as smoothly as possible

Squid2302 · 11 September 2026

★★★★★ 5/5

Google

Christine Sharples was super helpful during the mortgage process. She made things super clear and helped me get the best deal. She regularly got in touch to update me on the next steps and milestones. 10/10

ThePanzerlancer · 11 July 2026

★★★★★ 5/5

Google

Big thank you to Jenifer, Holly & Caitlin for helping bring our house to market. Their service & knowledge were invaluable.

Yvonne · 27 September 2026

★★★★★ 1/5

Google

If I could give zero stars, I would. My experience with William H Brown can best be described as paying someone to do the absolute minimum and then acting inconvenienced when asked to do anything else. The process consisted of taking some photos, uploading them to a website, and then apparently declaring the job complete. From that point onwards, the property seemed to receive all the attention of a forgotten gym membership. If there was any proactive effort to actually sell it, it was certainly well hidden. Most of my dealings were with Anna Massey, whose communication style managed to combine passive aggression and condescension in equal measure. Emails frequently ended with "hope that makes sense", which became increasingly irritating given that the only thing that didn't make sense was the level of service being provided. The handling of buyers was equally impressive. We were allowed to be messed around for three months while the situation drifted along with little sign of urgency, control or meaningful intervention. Watching paint dry would have been a more dynamic experience. When I requested a list of people introduced to the property, I assumed this would be a straightforward administrative task. Instead, I waited two weeks for information that should have been readily available. Apparently obtaining basic records required the sort of logistical planning normally associated with a lunar mission. The entire experience felt like an exercise in chasing people who were supposedly being paid to work on my behalf. Every interaction left me with less confidence than the one before it. Estate agents are supposed to market properties, manage buyers and move sales forward. William H Brown appeared to have interpreted this as taking photographs and occasionally sending patronising emails. Without question, this has been one of the most frustrating customer service experiences I have had. I would genuinely rather pour iron filings into my eyes and stir them around with a magnet than ever use William H Brown again.

Paul · 11 July 2026

★★★★★ 1/5

Google

Appologies to staff at William H Brown Doncaster, who, i dont doubt ARE professional and helpful. Sadly your colleague Oliver Griffith (senior lister,)has let your team down for reviews,with his very unprofessional attitude. Last Friday afternoon,during a valuation of our rented property which the landlord agreed to have valued with a view to us buying, Oliver appeared rushed and unwilling to listen fully to my partner before getting his listing tools into action! My partner,as always,remained polite, and asked permission to record the valuation to play back to me when I was home from work.This is due to us both forgetting details quite easily, and, of course, my partner did not want to miss any points of the valuation. However, Oliver declined to be recorded, and his wishes were respected,therefore it was NOT recorded. A few issues were raised with the property which needed attention and, Oliver suggested could reflect the pricing/ valuation. However, Oliver offered to talk with our landlord explaining these issues and suggesting a lower price, asking that I let him know if this was required. The suggested valuation was freely given by Oliver to my partner. Upon discussion when I got home from work, the suggested valuation appeared promising, and very reachable to us to buy. I immediately rang the office before closing to ask that Oliver, as he had suggested, please talk with our landlord. However, he was not available, therefore a message was left to be passed onto Oliver. After the weekend, on Monday morning, the valuation report came through, with a totally different figure than had been suggested,( higher) and, this valuation report had also been sent to our landlord. My partner immediately emailed Oliver to point out the price difference and that he had not mentioned the lower price suggested,reflecting the work needing doing. Oliver did not even have the courtesy to respond to this email. Therefore I rang on Tuesday morning to speak with him. Throughout the conversation I remained calm and polite, however, was interrupted in my conversation several times by Oliver in a defensive, and dismissive manner with an aggressive tone?!. He WOULD NOT allow me to express my dissatisfaction, and explain reasoning to any part of what i wished to say! . Oliver seemed very focused on the fact that William H Brown, gained nothing from the ' free valuation ' they had provided, and said it had been ' a wasted exercise'! Wow! Very money orientated Oliver Griffith, Very poor interpersonal skills Oliver, very unprofessional manner! What a shame to spoil the reputation of William H Brown.Avoid dealing with Oliver unless you are prepared NOT to have an opinion.

Roz · 11 July 2026

★★★★★ 5/5

Google

I’ve had nothing but great experiences with William h brown, with my last house move and present. Adam Brown was very professional and helpful during the long house moving process. He definitely went above and beyond his job role and when obstacles kept coming along, he would be chasing solicitors daily and trying to push the process forward. He really couldn’t have done more. Anna Massey also really helped me keep my sanity throughout the long process and pushed everything forward when needed. Overall, a great team at the Doncaster firm! Thank you!

Tavia · 11 July 2026

★★★★★ 5/5

Google

5 * Review : Well , what can we say …the lovely Will in the Doncaster branch has been amazing helping two oldies navigate our final mortgage term ! He’s been a consummate professional, he’s gave us invaluable advice and guidance but has never once pressured us to take or buy anything or indeed lead us to any lender , we were totally free to walk away and think about our options. He has a great sense of humour , yet remains totally polite and respectful. Will , it’s been a pleasure to meet and do business with you , we’re voting you ‘The Best in Branch’ lol 😜 Wishing you every success in the future Will ! Kind regards K & D

Karen · 11 July 2026

★★★★★ 1/5

Google

Very unprofessional, on a Saturday we call to arrange a meeting to buy an apartment and the lady who answer took my details, because his colleague is very busy and will be in contact with me. I call again at 13:30 and again same answer. Is this for real? You don’t want to sell the houses? Are you guys so busy to answer or contact a potential client? Very disappointed of this situation.

Andreea · 11 August 2026

★★★★★ 5/5

Google

From the first meeting with Tracy , to the follow up phone calls , with Holly and Caitlin , they’ve been so professional and helpful. Also a special Thank you to Grace Vernon for getting everything organised so quickly 🤩 …

Bleu · 27 March 2026

★★★★★ 5/5

Google

Very polite , helpful , and positive energy Angie has been fantastic , thankyou

Inan · 11 September 2026

★★★★★ 5/5

Google

Very happy with the way from my first contact to getting my property online has gone. Excellent service with good communication. Everyone I have spoken with are professional and seem to cares. Thank you to, Tracy, Holly and Caitlin. Hope the selling goes through as smoothly. I am very happy with how my property has been marketed.

Nicola · 8 October 2026

★★★★★ 5/5

Google

Caz and her team in Doncaster lettings are absolutely incredible they have dealt with a very challenging situation and property management with professionalism and integrity. Highly recommend them very thorough and will look after you perfectly and personally.

Allen · 17 March 2026

★★★★★ 5/5

Google

Went to view a property on friday with laura and found out today (tuesaday) i am successful for renting the property. Laura was great with everything when i explained my situation and how desperate i needed to be in the area she pushed things to make it happen was absolutely amazin cant thank her enough

Kayleigh · 17 October 2025

★★★★★ 5/5

Google

Jamie is the person who has been dealing with my purchase and I can only say that up to present he has been excellent 👌 …

Gail · 11 June 2026

★★★★★ 5/5

Google

Great Estate agents! Angie Doner has been really helpful and responsive.

Scott · 11 September 2026

★★★★★ 5/5

Google

Firstly I want to say a massive thank you to the team on Hallgate Doncaster. In particular Anna and Reece. To say I've not been the most calm if customers is an understatement. The whole process has been stressful, however that stress HAS NOT been caused by William H Brown, it has been caused by being an executor of a will and a probate sale. Needless to say, Anna has helped me through it all. And quite frankly kept me sane. I had originally gone to the competition, and having only 2 viewings in 3 months, a neighbour recommended William H Brown. What a difference, in the few weeks we had over 6 viewings. And quite quickly we had a sale. Now William H Brown are not the cheapest, but you know the saying "you pay your money to take the choice". They are worth that extra, WHY because they deliver on the their promise to sell your home, and keep you updated every step of the way. Thank you team Doncaster. You are brilliant.

Wayne · 9 November 2024

★★★★★ 5/5

Google

I have had nothing but overwhelming support throughout the early process of selling my property. As you can imagine, it’s pretty nerve racking selling a house, especially as this is the first time I’ve had to do this. The team at William H Brown have helped make this a seamless and pain free journey so far, and I have great faith and confidence that this will continue throughout the rest of the sale. Particular thanks go to Oliver, Caitlin, Holly and Grace not forgetting Chrissy for the mortgage advice. They are a credit to the branch and look forward to their unwavering continued support. Thank you so much. Kind regards Michael Rooks

Mick · 3 April 2026

★★★★★ 5/5

Google

Oliver has been excellent from the start, he’s friendly and patient. Holly has been on the ball with keeping me updated with the process and been great with the communication side of things. …

Hayley · 17 March 2026