William H Brown Diss reviews

★★★★★ 5/5

Google

I am very early in the process of selling my house but have been so impressed with how organised and attentive Aiden has been. All staff are engaging and friendly both on the phone and in branch. I feel completely at ease and confident in the next process of my journey with Aiden and his colleagues. Thank you

Laura · 20 October 2024

★★★★★ 5/5

Google

Laura Driver was very helpful with sorting out my mortgage, would definitely recommend her for any first time buyers!!!

Nathan · 18 December 2025

★★★★★ 5/5

Google

Diss WHB were very very good, everything I'd hoped an estate agent should be. After nearly a year with another agency we changed to WHB, within a week the property was viewed and an offer accepted. I had a call every week even if nothing had happened. The three ladies I spoke to, Zoe, Chloe and Nicola were professional, friendly and polite, nothing was to much trouble. They couldn't have been any better. Many thanks.

Michael · 29 September 2023

★★★★★ 5/5

Google

Agent Harrison was really friendly and very accommodating. He helped us find a suitable house to live. Thanks so much to William H Brown. Highly recommended!

Ramil · 2 October 2025

★★★★★ 5/5

Google

Katie D'souza at Diss was so very helpful in ensuring that we got the property we fell in love with. Professional , kind, and very very helpful with all our questions and got back to us in a very timely happy and friendly manner. Thank you so very much, Katie. An asset to your branch. Steve and Lorraine Davison.

Lorraine · 25 June 2024

★★★★★ 5/5

Google

Zoe has supported me every step of the way throughout the transaction with her professionalism, expertise and friendliness. She went above and beyond expectations. I couldn't have wished for more. Thank you Zoe. I should also like to thank Nicola and Hannah for smoothing the way for me. I can't imagine how I would have managed without their help and calm, professional manner.

Gillian · 26 February 2024

★★★★★ 5/5

Google

Browns were fantastic especially Zoe who was a great help to us she was always full of fun and nothing was two much trouble. We had to rely on her a great deal during the time of moving.but she never failed to make sure everything went smoothly. Thank you Zoe and all at Browns who helped in some way or another.

Sandy · 27 March 2024

★★★★★ 5/5

Google

Stuart went to see my mum in Roydon to value her property, as she was moving into sheltered accommodation. Mum "connected" with him straight away, and despite have 2 other valuers, she wanted to have Stuart help sell the bungalow. I found him and Chloe very approachable, they always returned my calls if they were not available when I rang the office. It was incredibly stressful for mum(and myself working on mums behalf), and both Stuart and Chloe were great at relieving us of some of the stress.PositiveResponsiveness, Professionalism

Lyn · 25 August 2022

★★★★★ 5/5

Google

Harrison made renting my new flat a smooth, pleasant experience. He was helpful and thorough, which made the entire process easy.

Callum · 5 September 2025

★★★★★ 5/5

Google

If there were 10 stars I’d give them all ⭐️ Absolutely incredible amazing service from the Diss team and especially Sam Curtis! Was professional and efficient and managed to get a beautiful rental in very short time! Easy online prompts and secured a beautiful home for the next year! Thank you Sam and your incredible team! There is no point using anyone else but William H Brown ⭐️⭐️⭐️⭐️⭐️

Gavin · 25 August 2023

★★★★★ 5/5

Google

Harrison and Sam made my house hunting a breeze. They helped me find a good flat within my budget and in a great location.

Machiavelli · 10 June 2025

★★★★★ 5/5

Google

Our recent experience with this company when purchasing our new home was very satisfying. I would like to thank all the staff especially Zoe Leeper for their total professionalism. Zoe in particular showed us around the property and was able to answer all our questions, she kept us informed throughout and contacted us to share any relevant information on a regular basis. She was definitely on the case from start to completion. If you are looking to buy or sell a property we highly recommend W.H.Brown.

Frank · 30 June 2024

★★★★★ 5/5

Google

Our recent experience with this company when purchasing our new home was very satisfying. I would like to thank all the staff especially Zoe Leeper for their total professionalism. Zoe in particular showed us around the property and was able to answer all our questions, she kept us informed throughout and contacted us to share any relevant information on a regular basis. She was definitely on the case from start to completion. If you are looking to buy or sell a property we highly recommend W.H.Brown.

Yvonne · 25 June 2024

★★★★★ 5/5

Google

Great service from Ellie Davis at W H Brown. Dealt with our purchase. Clear and accurate Communication Can-do approach. Prompt and reliable responses to issues that arose.. It was a pleasure dealing with Ellie at W H Brown (Diss).

Tim · 16 March 2026

★★★★★ 5/5

Google

Very professional and excellent service from Nicola and her team at Diss. Kept us informed all the way through our sale and made the process as stress free as much as they could. Couldn't fault this team and would recommend . Thank you.

Linda · 25 July 2024

★★★★★ 2/5

Google

Whilst they were professional, efficient and courteous, they were not remotely effective at selling my house. I had it on the market almost 6 months (the best months of the year) and they only managed a handful of what I would call serious viewings. In the end I marketed it myself through an online agent and it cost me £295, compared to the 4k I would have been charged in commission which I am seriously struggling to see what added value I would have got for that.

Rory · 3 January 2025

★★★★★ 4/5

Google

Overall good experience when dealing with W H Brown. All members of staff I dealt with were helpful. Aiden was very thorough with the initial assessment and valuation. I should also mention Zoe who handled the viewings and negotiated with the buyers.

Paula · 25 July 2024

★★★★★ 5/5

Google

The best estate agents in our local area. Hannah was absolutely amazing! Kept me updated of our purchase every step of the way. Also going out of her way to make sure things ran as smoothly as possible. Would highly recommend and will be using them again in the future. :)

Courtney · 28 December 2023

★★★★★ 5/5

Google

Harrison was superb at showing the house and helping every step of the way. He made a stressful situation feel easy and really appreciated all his help. Thank you so much.

Michelle · 13 December 2024

★★★★★ 1/5

Google

I should’ve listened to the poor reviews on here. We came here to see Laura Driver, the mortgage expert in this branch, to see our options for a mortgage. She agreed to see us at 7pm which was good as we live over an hour away. Once we got there we were given a full on presentation of why William H Brown is the best which seemed a bit elementary but anyway, we submitted an application for just one of us for some reason, (still not sure why we didn’t try both of us at the same time) and she asked me to send her my credit file using CheckMyFile. Which she said was free but I actually got charge £15 for so watch out for that. It took her 25 days to bring us back any results during which I emailed her twice and she responded to the first one but the second one totally ignored. After the 25 days she told us that my application was unsuccessful and wanted to try my partners and asked for her credit file. We had gone into the original meeting saying that we had tried a few months prior and that this was a likely result so to try both of us or just my partners on her own. In which she did the complete opposite and only tried mine for some reason. The process took so long that we were put off continuing any further as we don’t have months of our lives to waste. We have had previous experience of William H Brown in a different branch and it was the exact same experience….initial impressions seem very good but then under the surface is a total shambles. Wouldn’t recommend.

Chloe · 18 October 2024

★★★★★ 5/5

Google

Purchased my house through purple bricks (who were rubbish!) but used Laura as my mortgage advisor. She was very professional and found us a great deal even though I’m self employed. She worked very hard for us to make anything we needed happen and was very informative the whole way through. I’ve heard great things from friends about the sales staff being very friendly, hard workers and doing everything they can to provide an excellent service. I will be using this branch to sell my house in the future.

Chloe · 18 October 2024

★★★★★ 5/5

Google

I have had the most smooth, stress free and quick experience with william h brown on selling our home and purchasing a new home. I highly recommend aiden read and nicola wheeler from the Diss branch! Super friendly and we look forward to a new chapter with all their help.

Kimberley · 19 September 2025

★★★★★ 5/5

Google

A big thank you to Morgan Eastick. I have recently purchased my dream property. Morgan arranged viewing and accompanied me. He was professional and extremely polite to the elderly owners. As the sale progressed, he constantly chased my sellers online conveyancers to keep the sale on track. Thank you.

DENISE · 17 March 2025

★★★★★ 1/5

Google

COWBOYS and SCAMMERS. Would have given minus starts if possible. Do not use at all costs. refusal to return phone calls, ignorant to emails and worst of all underpaying rental payments to landlord by as much as 50%. A literal joke of an agency. A strong message to all landlords reading this to dodge this agency at all costs. Genuinely astonishing how you think this is an appropriate way to provide a service to clients. Have reported to Trading Standards and will take further action where necessary until changes are made!

Anthony · 25 July 2024