Trusted Agent profile · Diss
★★★★★
1,396 reviews across 2 platforms
Navire House, Mere Street, Diss, IP22 4AG, IP22 4AG
William H Brown's office in Diss, at Navire House, is rated 2.4 out of 5 across 1,396 reviews on two platforms, including 199 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. William H Brown Diss hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Diss.
Every review we hold for the Diss office, from every platform, shown as written. First names only.
5/5
GoogleBrowns were fantastic especially Zoe who was a great help to us she was always full of fun and nothing was two much trouble. We had to rely on her a great deal during the time of moving.but she never failed to make sure everything went smoothly. Thank you Zoe and all at Browns who helped in some way or another.
Sandy Snow many thanks for your excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleIf there were 10 stars I’d give them all ⭐️ Absolutely incredible amazing service from the Diss team and especially Sam Curtis! Was professional and efficient and managed to get a beautiful rental in very short time! Easy online prompts and secured a beautiful home for the next year! Thank you Sam and your incredible team! There is no point using anyone else but William H Brown ⭐️⭐️⭐️⭐️⭐️
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotReally positive experience
My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.
1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -
5/5
GoogleIncredibly welcoming and charming. The Agents in the William h brown Diss Branch are the exemplum of a lenting agency. Harrison Woolner helped me get through the rigors of renting a house, and exuded good humor and bonhomie. Now whether that's the product of his ebullient nature or the excellent training from Lawrence Cole who can say. Either way working with him has been a joy and the rapport established was phenomenal (as well as quick!). The amicability of the agents at this office made the process of getting established completely painless. If you're interested in living in the pleasant town of diss, I highly recommend giving the local William H Brown office a call.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
2/5
GoogleDrove over 70 miles to view a property, to discover that my appointment slot was 15 minutes. The next potential buyer turned up early, so I had all of 5 minutes uninterrupted time to view the property.
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHarrison made renting my new flat a smooth, pleasant experience. He was helpful and thorough, which made the entire process easy.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
1/5
TrustpilotTerrible level of service
We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.
1/5
TrustpilotIf I could give less than one star for…
If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.
1/5
TrustpilotCheated out of £5000. Disgrace.
We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.
5/5
GoogleGreat service and fantastic experience. Harrison is 10/10! Definitely deserves a pay increase!
Thank you for your brilliant 5* review and thank you for your kind words Melanie. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur recent experience with this company when purchasing our new home was very satisfying. I would like to thank all the staff especially Zoe Leeper for their total professionalism. Zoe in particular showed us around the property and was able to answer all our questions, she kept us informed throughout and contacted us to share any relevant information on a regular basis. She was definitely on the case from start to completion. If you are looking to buy or sell a property we highly recommend W.H.Brown.
5/5
GoogleBest agents in uk by far ..very professional staff especially Harrison who I term to be the best sales agent I have met..has an eye for potential clients.thumbs up
Thank you for your kind words! We're thrilled to hear that our team, especially Harrison, has left a positive impression on you. Providing top-notch service and having an eye for potential clients is what we strive for. We appreciate your support and trust in us! #bestagents #professional #thumbsup Kind regards, Lucy, Customer Relations.
5/5
GoogleOur recent experience with this company when purchasing our new home was very satisfying. I would like to thank all the staff especially Zoe Leeper for their total professionalism. Zoe in particular showed us around the property and was able to answer all our questions, she kept us informed throughout and contacted us to share any relevant information on a regular basis. She was definitely on the case from start to completion. If you are looking to buy or sell a property we highly recommend W.H.Brown.
1/5
TrustpilotWill not return deposit
I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!
5/5
Google"Great experience with this letting agent!" Harrison helped us with our application to rent in Diss. He is responsive, professional, and makes sure everything goes without any difficulties. They are honest and prompt in their communication, and they genuinely care about their customers. Their services are highly recommended for a dependable and stress-free rental transaction. Well-earned five stars!
Many thanks for your outstanding recommendation, 5* review and your generous comments Paulo. Best wishes, Lucy, Customer Relations.
1/5
GoogleGhastly collection of over priced housing with the normal estate agent mumbo jumbo speech attached
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotLettings - Holderness Road Branch Hull
William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.
5/5
GoogleGreat service from Ellie Davis at W H Brown. Dealt with our purchase. Clear and accurate Communication Can-do approach. Prompt and reliable responses to issues that arose.. It was a pleasure dealing with Ellie at W H Brown (Diss).
Thank you for your kind words! We are so happy to hear that Ellie provided great service during your purchase and handled any issues promptly and reliably. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery professional and excellent service from Nicola and her team at Diss. Kept us informed all the way through our sale and made the process as stress free as much as they could. Couldn't fault this team and would recommend . Thank you.
Thank you for your glowing 5* review and recommendation Linda. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWhere do we even start...
Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.
1/5
TrustpilotAppalling service
Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William H Brown Diss hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Diss.
