William H Brown Diss reviews

★★★★★ 5/5

Google

Exceptional service from Morgan and Ellie at William H Brown, Diss! Morgan’s expertise saved us significant money by guiding us through the sale of our residential park home without needing a solicitor. He completely understands the unique legal side of park home transactions. Communication was top-notch, he kept us fully updated while we were in Spain and the buyer was in the UK, and even checked in after completion to ensure all funds were safely received. A special mention to Ellie, who is fairly new to the branch. She did a brilliant job showing the new owner around our property. With Morgan’s mentorship and guidance, she is clearly set for a very successful career ahead. Outstanding service overall, we couldn't recommend Morgan and his team highly enough!

J&C · 10 September 2026

★★★★★ 5/5

Google

I would like to thank all the team but a very BIG thank you to Ellie who went above and beyond in helping me and my partner move into our new home after a horrendous experience selling my house and stepping in where MY estate agents failed badly. Ellie worked tirelessly were others would have given up on us. So I hope one day she's recognised and is giving the role of management. Thank you again Ellie.

Dave · 10 August 2026

★★★★★ 5/5

Google

Relocating to a new area is always a worry however Lawrence and Harrison really took the stress out of it for us. Lawrence was really warm, friendly and helpful on the phone. He understood that viewings were difficult as we didn't live locally and was really accommodating in arranging an appointment. We met Harrison at the property who could not have been more welcoming. He was friendly and knowledgeable and gave us the time to explore the property. He went through our application with us and kept us informed every step of the way. We are extremely pleased with the service provided by both gentlemen and would highly recommend them. 5 ⭐️ plus from us

Katherine · 17 January 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 1/5

Google

We arrange a short term rent to buy. All was going well until our purchase completed and we requested the return of the deposit. The Diss office ignored multiple emails, and a visit (no letting people in), and we got an arrears letter for rent on a property we owned. On replying, the arrears people contacted the Diss office, who still failed to respond, resulting in a threat of legal action and a CCJ (on my own house!). A second response to the arrears people and they again attempted to contact the Diss office, who still couldn't be bothered to deal with it. Another reply from me resulted in the Deposit team taking up the challenge and still failing to get any reaction from them. To summarise, whether you are a landlord or purchaser or working in another part of the organisation, you'll get poor service and no response from the Diss office and they don't even seem capable of talking to each other. Now having to seek legal advice on what action I need to take against them to get the matter resolved.

Steven · 10 October 2025

★★★★★ 5/5

Google

I have recently decided to rent out my property with William H Brown and have been handed over to Mr Cole, a Lettings Manager . On my first meeting with Mr Cole I have been put at ease, as I wasn't sure if it was the right thing for me, to let out my property. Mr Cole was very professional and knowledgeable. He gave me more than enough guidance of the next steps, I had to take. Throughout the whole process I felt that I was and good hands and Mr Cole is a very kind man. I can only highly recommend him to anyone, looking to let out their property. Top marks. Sabine Stephens

Sabine · 10 October 2025

★★★★★ 1/5

Google

Avoid avoid avoid! I would hate for another family to go through what we have been through with this estate agents! Long story short as the review I have written doesn’t allow me to post due to the length: The rented property that William H Brown were happy to let our 2 children under the age of 3 live in, had water damage after a leak where they told us no damage was made, holes in the floor exposing pipes, dirty after they said it was professionally cleaned, including urine in the toilet, didn’t complete jobs that they assured us would be done, and happy to let landlords family turn up in a aggressive manner telling us to like it or lump it, that repairs wouldn’t be completed. We moved into the property and straight back out the same day, leaving us a week to find somewhere to live due to our previous tenancy about to end. Both Harrison and Lawrence dealt with us over this period, and we never even received an apology, and our emails ignored. When it was eventually agreed that our money be returned to us in full, it was delayed. Harrison ignored our chasing until he realised that the money had not been released on their end, this was the only apology we received. There was no apology from them regarding the situation and no apology for our children being left without a home. They show no compassion, tell you the landlord is the best they have and avoid you when they’ve messed up. F.I.Y if they give you a property and haven’t stuck to their part of the deal in making that house right as agreed, legally you have 90 days to withdraw and to receive all your money back. We wasn’t aware until we seeked legal advice, Lawrence only agreed this was the case after we mentioned it. If this is the best landlord they have, imagine what the worst is like! Avoid William H Brown! Complaint has been made, and awaiting response. Harrison was also informed of this where he responded ‘if you look back at your emails I did apologise, your more than welcome to go further’

Beth · 10 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with William H Brown. From the start, both my mortgage advisor Laura and the branch manager Aiden were professional, approachable, and incredibly knowledgeable. They always took the time to explain everything clearly, making the whole process of first time buying much less stressful. Communication was excellent, with quick replies to emails and calls from the whole team, and they often went above and beyond to make sure I was supported at every stage. The whole team is kind, efficient, and genuinely committed to helping their clients. I would highly recommend William H Brown Diss.

Tom · 4 October 2025

★★★★★ 5/5

Google

Excellent service throughout the process of purchasing our new home. Ellie Davis was professional and friendly throughout, from accompanying us on our viewings of the property, to dealing with any questions that we had during the purchase process. Communication was first class with prompt responses to calls and emails. Thank you for supporting us throughout the process.

David · 27 March 2026

★★★★★ 5/5

Google

From the very start of the process to put my parents bungalow on the market, the staff at William H Brown were fantastic! Aiden was the initial contact and handled the correspondence and initial valuation with the perfect amount of empathy as my father recently suffered a stroke, Aiden kept us all informed during the process. Jade & Morgan were later involved as the offer was accepted and again, both were absolutely brilliant with the chasing of conveyancers etc as our sale went through extremely quickly. I would highly recommend this team if you're looking to sell your property in the Diss area, you can't go wrong!

Jackie · 16 April 2025

★★★★★ 5/5

Google

A big shout out to Morgan at WHB Diss who showed us over a property which we have just purchased, Morgan’s enthusiasm and professionalism was superb and he bent over backwards to accommodate us and met us in his own time (7pm) to second view the property. I would imagine in 10 years time Lots of properties with Eastick and co boards outside.

Rob · 10 October 2025

★★★★★ 5/5

Google

There is a lovely team at the Diss branch of William H Brown. A big shout out to Aiden and Nicola for their professionalism and support during my property selling journey, along with all the staff for always being welcoming, friendly and helpful and ready to listen and answer any queries I may have. Thank you so much!

Debbie · 20 October 2025

★★★★★ 5/5

Google

The team at William H Brown were really helpful throughout the process of buying my first home. Laura was great with the mortgage side of things and handled everything quickly and efficiently. Morgan did an excellent job showing me around properties and kept me updated throughout once my offer had been accepted, always responding promptly and helpfully

Kieran · 23 October 2025

★★★★★ 5/5

Google

I am very early in the process of selling my house but have been so impressed with how organised and attentive Aiden has been. All staff are engaging and friendly both on the phone and in branch. I feel completely at ease and confident in the next process of my journey with Aiden and his colleagues. Thank you

Laura · 10 October 2025

★★★★★ 5/5

Google

I had a very positive experience with this william h brown and would highly recommend their services. From the beginning, the team demonstrated a high level of professionalism and efficiency. They were always responsive, approachable, and willing to answer any questions I had throughout the process. Communication was clear and timely, which made everything run smoothly and stress-free. The entire experience, from arranging viewings to finalising the tenancy, was handled with great care and attention to detail. I particularly appreciated how supportive and organised the team was, ensuring that everything was completed without unnecessary delays. Overall, I am very satisfied with the service I received especially from harrison. Their professionalism and commitment to providing a good customer experience truly stood out.

Mohammed · 13 April 2026

★★★★★ 4/5

Google

The overall experience was very quick, efficient and simple in terms of getting the property and sorting all the checks for me to move in on time. However, as the inventory was done on the same morning I moved in, it meant it was not noted there was no heating oil and this then took 4 days to arrive- with 2 children in the home this was not ideal and not unknown that I had children. I feel this should have been topped up before I moved in given this was winter and came as a hidden expense to me.

Nicky · 17 March 2026

★★★★★ 1/5

Google

Over the years I have sold houses with this branch and used the same company in the area as both a landlord or tenant. Having worked in sales / service before starting my own company I appreciate the demands on time & commercial targets. In recent years we have regular cold calls from the office asking if they can rent or sell my cottage. At times this is a nuisance by the high frequency and constant turn over of staff. For private reasons it’s now time to sell or rent so I had decided last week to reach out and invite a visit to discuss either sale or rental. After 48hr Lawrence did leave me a brief voicemail to discuss rental but the note was a little disjointed and lacked enthusiasm. On the Monday first thing I left a note to invite a call back to pin down a meeting. Interested to know about no fault eviction with an expert. End of the day nothing, spoke to Morgan in the office and registered my concerns about slow service. We confirmed the need to turn the page with new energy and have a meeting to discuss either sale or rental. I’m an Airbnb host with professional images and a window with no guests to allow full access. All day nothing from the branch. Somewhat exasperated by the lack of professionalism or integrity to either follow up or make contact from a manager. Close of day - just before six I have an email to say they’ve been busy. Perhaps too busy for new listings so I will politely decline and be honest on the next cold call prospect night. Very dysfunctional branch.

Phillip · 22 September 2024

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Google

William H Brown in Diss were fantastic with renting my new home. They made everything easy without any pressure on me. Thank you to Harrison for showing me around and sorting everything out for me, top man.

Guy · 17 January 2026

★★★★★ 5/5

Google

We have had outstanding attention from all the team at Diss William H Brown branch , Morgan was amazing , he got great feedback from a viewing that enabled us to improve our property to the point where Zoe got the sale , Nicola played a amazing part in all this having also shown prospect owners around our property . From start to finish it was a smooth efficient service , always kept informed , I wouldn’t hesitate to recommend this branch, and wouldn’t hesitate to use them again. Thank you :)

M · 23 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

We were extremely impressed with Harrison Woolner’s service. Harrison managed the end-to-end lettings process with real professionalism - clear advice, fast and accurate communication, and a strong sense of ownership throughout. Importantly, he kept all parties aligned, removed friction at each step, and made what could have been a stressful move feel straightforward. The turnaround was exceptional: our offer was accepted, we were let agreed, and moving dates were confirmed within 72 hours. That level of delivery reflects more than speed; it demonstrates process discipline, prioritisation, and effective coordination across multiple stakeholders. Harrison represents William H Brown exceptionally well and, in my view, shows the capability and mindset for increased responsibility as his career progresses. Thank you again for all your help and for being part of our journey. We’re genuinely excited for the next step, and you made a real difference.

Elliot · 17 February 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026