Trusted Agent profile · Diss
★★★★★
1,396 reviews across 2 platforms
Navire House, Mere Street, Diss, IP22 4AG, IP22 4AG
William H Brown's office in Diss, at Navire House, is rated 2.4 out of 5 across 1,396 reviews on two platforms, including 199 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. William H Brown Diss hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Diss.
Every review we hold for the Diss office, from every platform, shown as written. First names only.
5/5
GoogleBig shout out to Harrison , always extremely helpful and goes out of his way to make it happen. He is a credit to William H Brown. Thanks for your help !
Many thanks for the great 5* review and your kind words Kai. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
5/5
TrustpilotExcellent
Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.
5/5
GoogleHarrison was superb at showing the house and helping every step of the way. He made a stressful situation feel easy and really appreciated all his help. Thank you so much.
Thank you for taking the time to share your experience and for your wonderful 5* review Michelle! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
GoogleA big thank you to Morgan Eastick. I have recently purchased my dream property. Morgan arranged viewing and accompanied me. He was professional and extremely polite to the elderly owners. As the sale progressed, he constantly chased my sellers online conveyancers to keep the sale on track. Thank you.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleDiss WHB were very very good, everything I'd hoped an estate agent should be. After nearly a year with another agency we changed to WHB, within a week the property was viewed and an offer accepted. I had a call every week even if nothing had happened. The three ladies I spoke to, Zoe, Chloe and Nicola were professional, friendly and polite, nothing was to much trouble. They couldn't have been any better. Many thanks.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRenting a property has been great with Harrison and Lawrence. Enquired on a property and received communication pretty much instantly! They both made the process from finding a property to moving in so smooth. Harrison and Lawrence are great assets to William H Brown 😊 …
Thank you for your review! We are thrilled to hear that your experience with our team at William H Brown was seamless and efficient. We are lucky to have Harrison and Lawrence as part of our team and are committed to providing the best service possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLaura Driver was very helpful with sorting out my mortgage, would definitely recommend her for any first time buyers!!!
"Thank you for your kind words! It was a pleasure helping you with your mortgage. I am happy to hear you had a positive experience and would highly recommend me for any first time buyers. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotKeep pestering me despite house selling months ago
Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!
1/5
TrustpilotUnprofessional
I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic
5/5
GoogleAgent Harrison was really friendly and very accommodating. He helped us find a suitable house to live. Thanks so much to William H Brown. Highly recommended!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotIts been 5 years since I moved out of a…
Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.
5/5
GoogleHarrison and Sam made my house hunting a breeze. They helped me find a good flat within my budget and in a great location.
Hello Machiavelli, Thank you so much for your wonderful 5* review! I'm thrilled to hear that Harrison and Sam made your house hunting experience a breeze and helped you find the perfect flat. Best wishes, Lucy, Customer Relations Team
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
5/5
GoogleKatie D'souza at Diss was so very helpful in ensuring that we got the property we fell in love with. Professional , kind, and very very helpful with all our questions and got back to us in a very timely happy and friendly manner. Thank you so very much, Katie. An asset to your branch. Steve and Lorraine Davison.
Thank you for taking the time to leave us this tremendous 5* review Lorraine. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotCould not have had better service
Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received
1/5
TrustpilotUseless, uncommunicative liars who are after your money.
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
1/5
TrustpilotDiddled me OUT OF MY LIFE SAVINGS!
They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.
5/5
TrustpilotEmma Mackintosh
Review for Emma Mackintosh of William H BrownI recently had the pleasure of working with Emma Mackintosh at William H Brown, and I can confidently say that she went above and beyond in providing an outstanding experience.From the start, Emma was incredibly pleasant to deal with. She exuded professionalism and warmth, making what could have been a stressful process much more manageable. Her approachable nature made every interaction with her smooth and enjoyable, which isn’t something I can say for every professional I’ve dealt with in this field.What truly stood out was how quickly she responded to any queries or concerns I had. Whether it was via email or a phone call, Emma was consistently prompt in providing updates or answering my questions. This level of responsiveness is rare and showed how dedicated she is to ensuring a seamless experience for her clients.What I appreciated most, however, was how Emma dealt with me on a human level rather than just as a customer. She took the time to understand my needs and concerns, showing genuine empathy and care throughout the process. Her ability to connect on a personal level while maintaining professionalism made all the difference. I never felt like just another transaction; Emma truly made me feel valued and respected.In summary, Emma Mackintosh sets a high standard for service at William H Brown. Her pleasant demeanor, quick responsiveness, and human-centric approach make her an asset to the company and a joy to work with. I wouldn’t hesitate to recommend her to people looking for a professional who genuinely cares about her clients.
5/5
Google⭐️⭐️⭐️⭐️⭐️ As a landlord with multiple properties, I’ve dealt with a fair few agents over the years, but Harrison really stands out. He’s enthusiastic, polite, and genuinely courteous. He consistently goes the extra mile, always achieving a great position for me and keeping things smooth and stress-free. A real credit to the team at William H Brown Diss. Keep up the great work, Harrison, you’re a star!
Hello Mark, Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with Harrison and how he has made managing your properties smooth and stress-free. Your kind words are greatly appreciated, and we'll be sure to pass along your compliments to Harrison and the team. Best regards, Lucy, Customer Relations Team
5/5
GoogleZoe has supported me every step of the way throughout the transaction with her professionalism, expertise and friendliness. She went above and beyond expectations. I couldn't have wished for more. Thank you Zoe. I should also like to thank Nicola and Hannah for smoothing the way for me. I can't imagine how I would have managed without their help and calm, professional manner.
Gillian, thank you for taking the time to leave us your glowing 5* review Best wishes, Lucy, Customer Relations.
5/5
GoogleStuart went to see my mum in Roydon to value her property, as she was moving into sheltered accommodation. Mum "connected" with him straight away, and despite have 2 other valuers, she wanted to have Stuart help sell the bungalow. I found him and Chloe very approachable, they always returned my calls if they were not available when I rang the office. It was incredibly stressful for mum(and myself working on mums behalf), and both Stuart and Chloe were great at relieving us of some of the stress.PositiveResponsiveness, Professionalism
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Stuart, Chloe and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
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Tell us what you need and we'll put you in touch. William H Brown Diss hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Diss.
