William H Brown Diss reviews

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

We had nothing but a very friendly and respectful and supportive experience with the staff at Diss William H Brown. We dealt with Lawrence for the most part and he was amazing. He made the whole experience so smooth and simple yet very professional. Katie, who we dealt with on the phone was so helpful and friendly too. A highly knowledgeable and helpful staff and I would definitely recommend them to deal with any property related queries, whether selling or letting.

Bill · 24 June 2024

★★★★★ 5/5

Google

I would like to thank the company for their professional approach to any problem, especially the manager. SAM We've worked with various agencies when buying a house, apartment, or other property, and we were usually met with a ton of bureaucratic hassles. Sometimes they wouldn't even bother calling us to warn us that someone had taken the property, but at William Brown, things are completely different. The company takes care of all the bureaucratic issues. You just sit and wait for me to tell you. Then they'll either give it to you or not. But if you're chosen and told to fill out the paperwork, then I'm already giving you the property. Also, any approach to problems is professional and without any lengthy conversations, everything is on the merits and to the point. So I wish the company to continue down the same path in 2026 and not stop. Happy New Year, guys. And thank you for being with us. V.Jesmans

Viktors · 17 January 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

Throughout my house hunt process, Harrison and Lawrence were incredibly helpful. Communication was superb👌 They promptly answered calls and emails, keeping me informed about every development. Their ability to clearly explain every question l had was invaluable. Big up mates!!!!! …

Melody · 10 October 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

We are very impressed by Harrison, we are looking to rent a place as soon as possible due to work transfer. Harrison has been polite and very helpful during the process. Highly recommend.

Adam · 16 December 2025

★★★★★ 5/5

Google

I highly recommend this Williams H Brown branch for their extraordinary service.Harrison is truly reliable and I always receive prompt responses about updates,I was completely impressed with their professionalism and customer service provided by Sam, Lawrence and Harrison. Devi Moorthy

Kool · 10 October 2025

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Harrison has been fab from beginning to end. Finding me a new home within 48 hours. Can’t thank you enough

Stacey · 27 March 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

We are just about to complete on our first home and William H Brown have been great. Zoe Leeper is our main point of contact and she has been brilliant. Always available for a call/email. As first time buyers, there were a couple of bits we wanted some guidance with and Zoe was very helpful. No question was silly & all answered so we could understand 100%. Zoe also came out last minute to allow us to view the property again before deciding to purchase. Thank you ☺️ we have also used Laura for our mortgage who was also very helpful. Thank you both! 🏡

Lucy · 25 February 2024

★★★★★ 5/5

Google

Agent Harrison was really friendly and very accommodating. He helped me find a suitable house to live. Thanks Harrison

Ali · 17 March 2026

★★★★★ 5/5

Google

Nicola and her team at William H Brown in Diss are handling the sale of my mother’s house along with the purchase of the bungalow she is to move to. Nicola, Aiden and particularly Hannah have been fabulous throughout. Very attentive and nothing is too much trouble in helping with viewings, paperwork and keeping us up to date on how the transactions are progressing. I’ve no hesitation in recommending Nicola and her team if you are looking for help and support in moving house.

Kevin · 26 January 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Google

I can’t give minus stars! Most probably the least professional set up I have ever encountered! Lack of professionalism, customer care or focus, and the worst experience I have ever had. Never returned phone calls and appeared out of their depth, Hannah was incompetent and useless and the branch manger was no better. I wish I could give minus stars, I have to give them a one star otherwise it won’t get submitted. Will never approach any William H Brown and the Diss branch were the worst. Find another estate agent if you wish to buy or sell, I have and I’m glad I did. Extremely poor performance all round

Mark · 23 October 2023

★★★★★ 5/5

Google

Such a great service we’ve had with buying our first home together with William H Brown in Diss. We have mainly dealt with Zoe Leeper who has been amazing! Extremely efficient and professional throughout the process. She’s kept us well in the loop with everything, keeping us up to date with the progress and next steps. The rest of the team are all lovely too and we’ve used Laura as our mortgage advisor. Nicole came round to value the home we are selling and she was friendly and informative. Highly recommend!

Issy · 23 October 2023

★★★★★ 1/5

Google

I should’ve listened to the poor reviews on here. We came here to see Laura Driver, the mortgage expert in this branch, to see our options for a mortgage. She agreed to see us at 7pm which was good as we live over an hour away. Once we got there we were given a full on presentation of why William H Brown is the best which seemed a bit elementary but anyway, we submitted an application for just one of us for some reason, (still not sure why we didn’t try both of us at the same time) and she asked me to send her my credit file using CheckMyFile. Which she said was free but I actually got charge £15 for so watch out for that. It took her 25 days to bring us back any results during which I emailed her twice and she responded to the first one but the second one totally ignored. After the 25 days she told us that my application was unsuccessful and wanted to try my partners and asked for her credit file. We had gone into the original meeting saying that we had tried a few months prior and that this was a likely result so to try both of us or just my partners on her own. In which she did the complete opposite and only tried mine for some reason. The process took so long that we were put off continuing any further as we don’t have months of our lives to waste. We have had previous experience of William H Brown in a different branch and it was the exact same experience….initial impressions seem very good but then under the surface is a total shambles. Wouldn’t recommend.

Chloe · 10 October 2025

★★★★★ 2/5

Google

Whilst they were professional, efficient and courteous, they were not remotely effective at selling my house. I had it on the market almost 6 months (the best months of the year) and they only managed a handful of what I would call serious viewings. In the end I marketed it myself through an online agent and it cost me £295, compared to the 4k I would have been charged in commission which I am seriously struggling to see what added value I would have got for that.

Rory · 10 October 2025

★★★★★ 3/5

Google

'High Street Estate Agents' have a poor reputation, and deservedly so. HOWEVER, on this one occasion I want to leave a very positive review for one member of staff. Jade Stanton has a job title of 'Trainee' Estate Agent but her approach to customer experience and service does not warrant the use of the word 'trainee'. She was professional, well-spoken, polite, efficient, she responded quickly with honest answers. I think Jade has an extremely promising career ahead of her in 'Client Services' or 'Customer Experience'. Well done Jade! Monty

Monty · 10 October 2025

★★★★★ 5/5

Google

Purchased my house through purple bricks (who were rubbish!) but used Laura as my mortgage advisor. She was very professional and found us a great deal even though I’m self employed. She worked very hard for us to make anything we needed happen and was very informative the whole way through. I’ve heard great things from friends about the sales staff being very friendly, hard workers and doing everything they can to provide an excellent service. I will be using this branch to sell my house in the future.

Chloe · 10 October 2025