Jordan Fishwick reviews

★★★★★ 5/5

Trustpilot

Quick and Efficient resolution.

Chelsea was very helpful and efficient when working with us regarding some recent needs we had for our rental properties. She has gone above and beyond to ensure that an ongoing issue was resolved quickly and we are very pleased with the service she has provided.

Mark · 11 June 2024

★★★★★ 5/5

Trustpilot

Harriet was great when the solicitors…

Harriet was great when the solicitors wasn't! Between us at Glen Heaton estate agents and her we worked well to get the results for exchange 😀 Thanks Harriet

Angela · 3 February 2026

★★★★★ 4/5

Trustpilot

Althought the company may be a bit slow…

Althought the company may be a bit slow at times,I find them quite easy to deal with as a portfolio landlord especially Joely Brooks at the Sale office who always is on the ball.She should get ***** Stars for effiency.H B Beckett (Albany Development)

HARRY · 27 June 2024

★★★★★ 1/5

Trustpilot

Property rental nightmare. Avoid agent at all costs

Though the sales side of the business appears okay, with some great reviews, the property management and rental management side is appalling. To be clear and way of update the Landlord to his immense credit intervened and ensured I did get my deposit back. He had left it to this Agency and assumed they would act more honourable and professional. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned. Yet that was their job as managers of the property, with an overseas landlord. Even the estate agent showing me around said it was dirty. On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and had damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%. When I spoke to the Landlord after about this he confirmed this had come from the Agent, who was trying to get more fees. But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. This was later confirmed in email by her manager. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord (overseas!) to resolve and as property managers they had no involvement or responsibility to me. Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up. As they obviously had someone else lined up. Overseas people it turned out that were happy to pay more. A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp. So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more. Update: The agents are claiming I wrote some the negative reviews below. Which I have not. Eg Kevin Hainsworth. Surely they know that was not me. They also sent a number of emails saying I was out of order complaining and should be ashamed of complaining. Their own complaints process is line manager based - so there are no true checks and balances. They mark their own homework. I stand by the key facts. 1. Trying to up the rent 10% after I had agreed to be the tenant. (Have emails on it).2. Upping the rent as soon as they could by 20% and no regard to rental laws around that. 3. The flies and wasps infestation. Which l meant two rooms were unusable. 4. Using one of their mobile phones to record my personal stuff, including photographs of tables with my documents on. Without my agreement and claiming the landlord had asked for it. They eventually had to admit that was not true - just blamed him 5. Damp issues - which I accepted around an old house in need of repairs and absent Landlord that assumed he was paying the estate agent to look after everything 6. Dirty kitchen and house not properly cleaned on moving in. 7. Staff focused on themselves and not prepared to think of tenants as clients. Yes they can send me emails saying I should be ashamed of complaining. But that will not fix their ethics. They can bully but with the majority of TrustPilot reviews being the lowest star, at some point they will implode. My story isn't the worst, but their reaction and zero tolerance to feedback and complaints is unique.

Andrew · 6 March 2024

★★★★★ 5/5

Trustpilot

Rental property

We decided to rent our property through Jordan Fishwick and all our interactions with the company have been extremely professional and prompt.I feel it is appropriate to recognise the work undertaken by Joely and her team, who have been outstanding throughout.

Manchester · 28 June 2024

★★★★★ 1/5

Trustpilot

Abusive Chelsea Gardner; Behaviour Endorsed, 🚩😳

UPDATE (5th February, 2024):Investigation into Chelsea Gardner's behaviour completed.I now quote from Martin Moston, director of this appalling agency: "Having formally reviewed your account with Chelsea and compared to her account, she advises she did swear at you once, for which she is frustrated at having let herself down, but refutes any other claim. Chelsea has advised this was in the ‘heat of the moment...' It goes on..."We have not had any other such complaints and the staff member in question has been working for us for 18 months with no question of character and excellent feedback on how they deal with clients..."Additionally, not once did the investigation mention the cold calls from withheld numbers asking about my situation and they are going to "pop down to see me."This started to happen straight after the abusive confrontation with Chelsea, which I told the investigating team about immediately.It would seem that this abusive behaviour that people like Chelsea exhibit towards customers is actively endorsed by senior management of this disgraceful organisation. Chelsea has not even received a caution for her behaviour, with senior management taking her side of her deranged story. Plus, this company/ employees misuse personal information and go against GDPR legislation.I will let readers of this review conclude whether to interact with this company or choose a more friendly, professional agency.January 26th, 2024.Wow...where do I start , 😳? I had two viewings booked today.First viewing there was a mix up with postcodes by another employee, but I got there within the stipulated time, just for Chelsea to leave, even though I had fifteen minutes remaining and was at the correct place.So I sent emails to Chelsea and the rest of the team, but they (especially Chelsea) can't seem to admit their mistakes or say sorry.I then had another viewing at 4:30pm, and arrived there by 4:20pm. I then received an email saying the viewing was cancelled. I phoned the office, and they said it was not cancelled and Chelsea would be there.What happened next is unbelievable:Chelsea arrives and I told her my name and viewing time. She said it was cancelled due to my conduct!!! I had ready wasted the whole afternoon for these viewings, so questioned Chelsea's decision.She then went ballistic and started screaming and shouting whilst calling me all the foul, discriminatory names you can imagine. It got to the point I had to walk away as she got in my face threatening to slap me and get 'bad men from Manchester' to sort me out!!!She is one disturbed and unprofessional individual I have ever encountered.Suffice to say, I have lodged an official complaint and will update this review when I know the results. However, I implore everyone wanting to use an estate agent in Manchester, whilst avoiding this one like the plague until they sack employees such as Chelsea.

Kevin · 6 February 2024

★★★★★ 5/5

Trustpilot

Great Job Jason & Debbie

We had several viewings within a few hours of the property going on the market, they were all well vetted which gave us the confidence required to proceed. We were kept updated throughout the process and every questions or query we had was professionally answered. We were in safe hands and delighted that we managed to find a suitable tenant quickly.

Alex · 2 April 2026

★★★★★ 5/5

Trustpilot

Had the pleasure of Debra from the…

Had the pleasure of Debra from the glossop office sorting out everything for me . Did more for me than the solicitors I had to pay. What a star Debra was and big thanks to Chris for his help. I would recommend Jordan fishwick if you want a quick sale thank you for all the help…….

Paul · 23 December 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling treatment of renters

Nobody ever answers the phones.Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call.I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted.There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me.I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.

Tibbs · 12 September 2023

★★★★★ 5/5

Trustpilot

Quality staff providing a quality service

I have used JF for several years as my letting agency and on every occasion, they have proved themselves reliable, informative and professional. There may be cheaper agencies out there and there may be more expensive ones, but since Jordan Fishwick has never failed me and has always delivered the goods, I see no reason to take my business elsewhere.On this occasion, their marketing was excellent and led to several offers to rent my flat, and I have naturally accepted one. My main point of contact throughout the process has been Joely Brooks. She has gone the extra mile in terms of making things run smoothly, and finding a very fairly priced decorator to freshen my flat up.So, thanks mostly to her, along with her colleague Yasmin Dowe for making this a seamless and rewarding, trouble free process.

Peter · 1 August 2024

★★★★★ 5/5

Trustpilot

Jordan Fishwick - thank you!

Molly has been helping to manage several rental properties and has been doing a fantastic job. She is super efficient and always a pleasure to deal with. Thanks Molly for all of your support.

Rose · 24 June 2024

★★★★★ 5/5

Trustpilot

I am a returning client with Jordan…

I am a returning client with Jordan Fishwick and they have yet again impressed me with their tenacity, professionalism and sheer results. After having the property appraised by several agents, I chose to go with Jordan Fishwick as I had a good previous experience with them, plus they have a strong presence in the area. They achieved three asking price offers for me after only three weeks in a tricky market. A huge thanks to Guy and all the sales team in Wilmslow.

Frankie · 22 August 2023

★★★★★ 5/5

Trustpilot

House Purchase with Theo Orr

We had a fantastic experience buying our first property with the help of Theo Orr. He made the process easy, enjoyable and was always available to help with any queries we had. He was extremely knowledgeable and professional throughout the whole process which enabled us to move quickly with our purchase. Thank you Theo !!

Hugo · 3 December 2024

★★★★★ 5/5

Trustpilot

Efficient, Clear, and Pleasant Collaboration

Efficient, Clear, and Pleasant CollaborationI have had the pleasure of working with Joely, on multiple occasions as part of my role at Legal for Landlords. I must say that my experience has been nothing short of outstanding. As a legal consultant it is crucial to have clients who are responsive, clear, and cooperative. Joely, has consistently exceeded these expectations.Every question and query I have posed has been answered promptly, often within hours. This level of communication has not only facilitated smooth case progression but has also ensured that no detail is overlooked, which is paramount in legal proceedings and for her landlords. Her positive attitude and cooperative spirit have made every interaction enjoyable. It is rare to find a client who combines professional diligence with such a personable demeanor. Thank you, or your continued professionalism and collaboration. It has been a privilege to work with you, and I look forward more.

Leah · 5 July 2024

★★★★★ 1/5

Trustpilot

massive undervaluation of our property - which sold for 46k more

Would not recommend. Marcus Dobson came to give us a valuation of our property and told us that the best we could hope for was £540k - we'd had a number of estate agents out at this time and they had shown us similar properties that were going for £575k and above. Consistently, they told us that the price should be at least £575k (there was actually a similar property, in not as good an area on at this price). Marcus told us that, this property hadn't sold and that he could put it on for any price, but that in his opinion we'd be looking at the £540k mark. We sold our house, shortly after (a matter of a week or so) for £585k. 100% would not recommend - £46k reasons why!Response to their reply. I wasn't the only one who disagreed. Every other estate agent did and so did our buyers. A 46k undervaluation = 1 star review. Suggests you don't know the market.

Rich · 28 June 2024

★★★★★ 1/5

Trustpilot

Dont use Jordan Fishwick

My experience with Jordan Fishwick has been disappointing, particularly in comparison to other agents I've worked with. They charged me £1900 to find three tenants, despite my involvement in the tenant selection process. For one tenant, my mother and I conducted viewings and chose the tenant, while Jordan Fishwick only handled referencing. In another case, they simply forwarded a video I had filmed to a prospective tenant, essentially rendering their service redundant. It feels like I could have achieved the same outcome by using OpenRent.comFurthermore, the last tenant they found caused substantial damage to my recently refurbished flat. It's evident to me that Jordan Fishwick prioritises profit over providing quality service. I'm convinced they intentionally attract problematic tenants to pressure landlords into utilising their property management services and incurring additional fees. They are absolute fleecers!Given these experiences, I strongly advise looking elsewhere for property management services. Jordan Fishwick's practices demonstrate that their primary concern is extracting money from clients rather than delivering value. I will not hesitate to share my negative experiences with others in both Macclesfield and Chorlton, and I will be seeking alternative solutions for managing my properties.UPDATE:Please look at Jordan Fishwick’s arrogant response.Full of contempt for landlords. As it happens I don’t make thousands of pounds of income from these properties. The business is up to the hilt with mortgages and profit margins are very small, these are purely for my pension as I work for myself. The problem I have is that.I took all my own photographs. Had already paid once for getting a tenant in. But, was charged for all the marketing etc all over again when the tenant they got in moved out. All they did is repost the advert, didn’t do any viewings and replied to one email and then charged £750. When I was promised it was going to be £450.This is where my problem lies with Jordan Fishwick. As you can see, a reduction in fees for multiple lets and no viewings should be implemented.They mention that I don’t have them managed so why should they care…Why on earth would I have them managed when this is my main business. Why would any sensible person spend £1000s on fees when most things can be dealt with directly with the tenant. Landlords who use agents to manage maintenance aren’t really in touch with their tenants in my opinion, or have dozens of properties and just look at profit, I like to get involved with the properties and like the fact that the tenants feel comfortable to ask me directly for help etc. I want my tenants to feel like they can get directly in touch to sort a problem out faster. Not go through a middle man.I rest my case.

William · 28 June 2024

★★★★★ 5/5

Trustpilot

Joely at Jordan Fishwick

Joely is unfailingly helpful. She responds to any issues I raise promptly and courteously.Jordan Fishwick have managed the property for some years and have always proved effective agents.

Anne · 23 August 2024

★★★★★ 1/5

Trustpilot

Amateur Service Provider

We were interested in some of Jordan Fishwick’s property listings and looking forward to register with them as potential cash buyer, suggested a date for us to come in to show proof of ID and yet they refused to book us in until they see the proof of fund for last 3 months. We have provided them our fixed deposit certificate with an UK bank dated 7 months ago and maturing in 5 months. And yet they still insisting that wasn’t sufficient. We have tried to explain a number of times, being a fixed deposit we don’t get monthly statement. We even provided them with proof of fund came from sale of our last property.Unfortunately we have to forgo on those potential properties. Can’t imagine how hard it will get dealing with them in the future. Just can’t bring ourselves dealing with amateurs. Sellers beware! They are driving away a lot of potential buyers from your properties!

Ky · 10 June 2024

★★★★★ 5/5

Trustpilot

An excellent experience throughout

An excellent experience throughout, as always with Debra, Harriet and team. Very professional and pleasant team. A great job. thank you

Guest · 28 November 2025

★★★★★ 5/5

Google

I dealt with Jordan & Fishwick New Mills and Disley offices and they were exceptional people to deal with. They took all the stress out of an extremely stressful situation for me. Elizabeth and Paul were both so professional, and every other person on their team with whom I spoke was always so helpful and cheerful. Nothing was too much trouble. The house sold within days of going on the market, but, as Jordan Fishwick say - their work starts AFTER that! I had help and guidance with all sorts of issues and Elizabeth always had listening ear, as well as a solution. I had already received glowing reports from both my son and daughter, whose respective house sales/purchase had also been handled by this amazing estate agency, so Jordan Fishwick can't come more highly recommended. You engage an estate agent, but you gain a friend. Thank you all so very much.

Kathleen · 19 May 2023

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company. They will tell you to sign agreements and pay rent and deposits even tho they haven’t had an agreement with the landlord. We was meant to move into a flat on 1/8 everything was signed and agreed the day before however the landlord decided, even tho we passed every check and signed everything and PAID everythng, she wanted a guarentor. This was never stated before hand and even tho I told the agency I more than likely wouldn’t be able to provide one I was still advised to pay and sign as they could talk the landlord round. I was then told at around 4pm the night before my move they the landlord had said no. So contracts signed everything agreed rent paid and they mess you around like that. The company refused to do anything or care about the situation. I had to argue all that night and the next morning for my money back immediately which I still had to wait for. this company just likes to waste your time and money. This was mine and my partners first property together and now are too scared to try again as this experience was awful we’ve lost money for moving vans etc as everything was booked as we was due to get the keys in the morning. No one told me this may not go through as far as I was aware I’d signed not one but 2 tenancy agreements to still be told no.

Georgia · 4 August 2025

★★★★★ 5/5

Trustpilot

Tegan at the Macclesfield branch is so…

Tegan at the Macclesfield branch is so helpful in helping you find a rental. Her customer service skills are excellent and I am so glad I had her help to guide me through the process. Thank you for working with me to find the right property for me and my family

Sophie · 17 April 2026

★★★★★ 5/5

Trustpilot

Best estate agents in Wilmslow by far (we tried a few)…

Thank you so much to Richard Peck and the team for all your hard work getting our house sold and navigating the process through to completion. As part of a 10 property chain it was a challenging process and without Richard’s pragmatic approach and being willing to go above and beyond I don’t think our sale/purchase would have gone through. Thanks for all the hard work and patience throughout!

Paul · 8 December 2023

★★★★★ 5/5

Trustpilot

A house move made less stressful.

The staff are knowledgeable, efficient, friendly & professional. Our team member was very impressive & did everything she could to advance our process. She reassured us and was so helpful throughout our dealings with her.

Mr · 24 July 2026