Chancellors reviews

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 4/5

Google

Organisation needs to be improved, however I discussed my concerns with them and they put a lot of effort into remedying the problems raised resulting in a somewhat smooth move in. Also, to sign a contract with them you have to consent to receive sales cales from vigin media, endsleigh and some company called spark energy. This is apparently not compulsory though. There were a few problems with the contract signing. The first copy had several details incorrect and it took 2.5 weeks for them to fix this. Also, we were told we'd have a specific agent working with us during the move, this agent is now uncontactable and I just receive a bunch of emails from 3 or 4 other different people. These problems were caused by poor organisation on the part of the company instead of this individual branch but I'd still be hesitant to use them again.

Kate · 28 July 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

Elizabeth has been nothing but helpful with the whole process of buying our first home. She’s kept communication open the whole time and couldn’t do anything more to make this big experience more exciting. Elizabeth’s professionalism and experience has been second to none - thank you!

Melissa · 20 February 2024

★★★★★ 5/5

Google

Jack Chapman is a knowledgeable Lettings Negotiator who provides valuable guidance throughout the rental process. His professional and straightforward approach simplifies the search for the right property. I appreciate his assistance and recommend his services to anyone looking for rental options.

Kavish · 21 May 2024

★★★★★ 5/5

Google

Thanks to Caitlin and George for the job well done. We couldn't meet up the viewing but was offered virtually. The house was better than shown in video. We also got a card, which was heartwarming. Thank you - Faith & Ese

Faith · 21 April 2024

★★★★★ 5/5

Google

Callum went above and beyond to reach me on the phone so that the house viewing can be organised. At the viewing, Joseph who showed us round was very courteous and polite. Joseph even called early in the morning to firm up the time, which was quite thoughtful as sometimes these things can get mixed up! Thank you team...5-star!

Bj · 12 February 2023

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

Jack has been a great help. He gave me all the information I required. He has been responding to my emails promptly. I would definitely recommend him to anyone looking for property with Chancellors.

Elizabeth · 25 June 2024

★★★★★ 5/5

Google

Fantastic service from start to finish from Matthew and the team.

Thomas · 9 May 2025

★★★★★ 5/5

Google

Jack Chapman thank you so much you work , I appreciate all your effort to help us .

Augustine · 22 May 2026

★★★★★ 1/5

Google

Chancellors Didcot do not turn up for viewings which resulted in a possible missed sale. Another estate agent is selling the same property- viewing arranged for today and the whole experience with booking the viewing was much better. Advice to sellers - do not waste your time. Use the local competitor who actually wants to sell your property. Advice to buyers - do not waste your time. Use a local competitor for a more pleasant viewing experience.

Jessica · 10 August 2024

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

We had a great experience viewing the property. The agent was professional, friendly, and very helpful, answering all our questions clearly. Thank you for the smooth and pleasant viewing.

Катерина · 13 February 2026

★★★★★ 5/5

Facebook

This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 20 October 2017

★★★★★ 5/5

Google

Isobel has been a fantastic help for us in finding and moving forward with our property. She is friendly, helpful, knowledgeable and supportive and we really recommend working with her!

Anna · 21 May 2024

★★★★★ 5/5

Google

Viewed properly today. Excellent property. Cheers to Alexander - answered all my questions

Shubham · 22 May 2026

★★★★★ 5/5

Google

Great lettings agent.Very informative and gave me all the information about renting a property that i required.Would recommend Chancellors and the lettings agent Alexander Ighofose

Andrew · 13 February 2026

★★★★★ 5/5

Google

They were in time to showing the place, professional looks and gave advice for renting. Happy with the service

Nicolás · 30 March 2026

★★★★★ 5/5

Google

Everyone was unbelievable cooperative. They do care customers’ need. My property viewing experiences were with Jack who was a gentleman indeed.

Tahamina · 13 March 2026

★★★★★ 5/5

Google

Tom Shellard has been particularly helpful in finding tenants for my rental property. I was housebound for much of last year and he personally dropped by to collect house keys and paperwork from me so that I didn’t need to make trips to the Didcot office. I remain grateful for all his assistance. Highly recommended.

Jane · 14 March 2022