Trusted Agent profile · Devon
★★★★★
176 reviews across 2 platforms
109 Union Street, Torquay, Devon, TQ1 3DW
Miller Countrywide's office in Devon, at 109 Union Street, is rated 3.4 out of 5 across 176 reviews on two platforms, including 112 Google reviews rated 4.4.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
5/5
GoogleJust wanted to say a big thank you to Cheryl at Miller Countrywide in Torquay for helping sell our house. We encountered a few problems along the way but Cheryl went above and beyond to helps us solve them. Thanks once again.
Thank you Jackie for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
GoogleSold a property via auction with Miller and everything went nicely and we managed to get a fair bit more than we were expecting, so that was nice! Thanks to Lucy, Cheryl and everyone else there for sorting everything out for us!
Thank you for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott
5/5
GoogleSomona has been amazing from our viewing of the property to moving in Thank you very much
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSimona and Lucy were really nice and made the process of moving much easier for us thankyou
Thank you for taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.
5/5
GoogleCould not of wished for a better estate agents. Lucy and Simmona went above and beyond for me and my husband to get us a lovely family home at short notice. From start to finsh they have been amazing. Can't thank enough, and highly recommend. Kim and Adam
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
2/5
TrustpilotForget who they’re working for
The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating.
1/5
GoogleVery quick to take your money, painfully slow at giving it back. I had multiple missed calls in one day when they wanted money to update the tenancy agreement. But now, it's been almost a month since the tenancy agreement ended and we still haven't had our deposit back. It took 2 weeks for them to get hold of the landlord and confirm that we'd be getting our full deposit back. On that same day, we replied to their email with the account details for them to send the deposit to. Another 2 weeks have passed since then and they still haven't given our deposit back or even contacted us at all, despite us asking for an update. They're not answering any phones due to Covid so we're stuck waiting for them to email us back, which is not happening. Extremely unprofessional.NegativeResponsiveness, Professionalism
Hi Elly, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
5/5
GooglePerry at the Torquay Branch was extremely helpful, went out of his way to contact my local branch as they were not answering the phone.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSt Austell branch is a complete joke
St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement.
5/5
GoogleAfter being let down by other letting Agent's in torquay, Nathan and the team at Miller stepped up to the plate and delivered a Stirling service. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested.
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
1/5
GoogleI had the very unfortunate experience of speaking with Lucy yesterday about the possibility of renting in Torquay. Not only was her manner abrupt and rude to the extreme, but also condescending and cruel. I felt totally deflated as a prospective client and will certainly never contact your company ever again. Hugely disappointing.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lisa, Customer Relations.
5/5
GoogleAll of the staff were extremely friendly and helpful, especially Lucy and Laura who left no stone unturned and were willing to help with any query that I had. Excellent service from excellent friendly staff.
Thank you Adam for your 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott
5/5
GoogleThe team from Torquay Branch have gone above and beyond helping my friend sell his flat. They have been patient, understanding and showed nothing but kindness towards his anxiety issues, we have never felt rushed or under pressure and would highly recommend them to all friends and family. My mum has also sold and bought with them and she to found there service the best in the Bay. I dealt mostly with Natalie and she is a full credit to your team!
Thank you Amy for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
5/5
GoogleReally helpful and informative! Caitlyn was amazing, would 100% recommend
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery supportive and helpful team, especially Simona many thanks Joanna
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleNathan has been absolutely brilliant through our whole moving process from the very beginning right through to after we moved. We couldn't have asked for more.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleA truly horrible place to deal with. Clearly chop and change how they behave towards people from certain areas. As we were new people to the county we were unaware that the building we were moving into was not in a great area or a nice block of flats and we were treated with nothing but disrespect, bullying and nasty tempers from everyone we dealt with there. I would never recommend or use millers in the future anywhere in the country and I know we were not the only people treated like this. Complaints to head office fell on deaf ears so a total waste of time. Just a truly horrible experience all round.
Hi Niamh, I'm very sorry to hear this. If you would like us to look into the matter further, please provide any details to review@countrywide.co.uk. Kind regards, Mike.
5/5
GoogleThe team at Miller Countrywide sold my property via auction. They worked tirelessly, provided effortless, friendly and clear communication, and couldn't be more helpful. Clearly people who are passionate about what they do and really know their stuff. A huge shout to Lucy and Cheryl whose work has been outstanding and couldn't be more pleased with the results. I wouldn't hesitate to recommend them and certainly if I was ever in a position to buy or sell again they would be my first call. Well done and thank you.
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Gemma
1/5
GoogleWorse experience I had. They gave me wrong information and l lost money. They were racist. Disappointed
We at Countrywide strongly refute any allegations of racism, we are proud to be a diverse and inclusive company. If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
1/5
GoogleSo disappointed and dissatisfied. My house was on the market with Miller Countrywide for 6 months. I can trace every viewing I had back to a telephone call I made into the office to ask what was going on. Miller Countrywide clearly operates a policy of low resource input into selling houses. They would rather hope a property sells itself so they can get the maximum return for the smallest amount of effort. Even simple things like responding to emails or getting back to me when they said they would escaped them. It's no wonder estate agents get such a bad name. Avoid like the plague
Good morning, I am sorry that this was your experience but thank you for taking the time to leave this feedback. If you would like to go into more details regarding your experience, in the hopes that we could improve in the future, please send me an email at review@countrywide.co.uk. Kind Regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Countrywide's Devon office has 176 reviews across two platforms: 112 on Google, 64 on Trustpilot (across the whole business).
Miller Countrywide Devon is rated 3.4 out of 5 across all 176 reviews, and 4.4 out of 5 on Google from 112 reviews.
Miller Countrywide Devon, 109 Union Street, Torquay, Devon, TQ1 3DW.
