Trusted Agent profile

Miller Countrywide reviews

3.4

★★★★★

176 reviews across 2 platforms

109 Union Street, Torquay, Devon TQ1 3DW

Miller Countrywide's Devon office at 109 Union Street is rated 3.4 out of 5 across 176 reviews on two platforms, including 112 Google reviews rated 4.4. The 64 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.4 / 5

112

Reviews on Google

This office

Trustpilot logo

64

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Devon office, from every platform, shown as written. First names only.

5/5

Google

I recently moved into a property & Sam was lovely, very professional and polite during viewing & moving day, Lucy was also a great help and was always happy to help anytime I phoned up. They were both great with updates and would be happy to answer any questions I had throughout the moving process. Recently had a problem with the property & they were very quick to sort this the same day! Brilliant & friendly team ☺️

Tamsin · 14 October 2024

Agent replied · 24 October 2024

Many thanks for your outstanding 5* review and your generous comments Tamsin. Best wishes, Lucy, Customer Relations.

5/5

Google

My partner and I had a great experience letting our new flat. We were feeling defeated after trying to schedule viewings with other agencies in the area only to be told that there were no viewings available. When we called Miller Countrywide about a property, the customer service was top notch, and we were booked for a viewing the next day. Sam was our letting agent and he was great. He was so helpful and genuinely friendly. It was easy to communicate with the agency and they were prompt with getting us into our new place. Overall, it was just a great experience.

Natalie · 25 July 2024

Agent replied · 24 August 2024

Thank you for leaving us your superb 5* review and thank you for your kind words Natalie. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Great agency.

I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.

Sheila · 16 March 2026

5/5

Google

I cannot praise Miller , particularly Sales , enough. My Aunt and I had been searching for our future home, without success. We decided to walk to a Road we had always liked and Aaron was coming out of a property there . He could have said to ring the office, but no , this is an exceptional young man . He took the time to take all our details, what we needed the house to have , and said he'd be in touch. The very next day , as promised, he sent over property details , kept in touch making courtesy calls to see how we are and how our search was progressing. We would not go past Miller in Torquay. Miller are extremely lucky to have him , he's not a typical estate agent, he has integrity, which is extremely rare.

Jennifer · 21 August 2023

Agent replied · 16 June 2024

Hi Jennifer, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Recently moved into my rental through Miller. Both Sam and Lucy were incredible throughout the whole process,kept me well in the loop with what was going on behind the scenes during my application to ensure I was never left in the dark throughout. Everything was stress free and went through with ease. Can’t thank them both enough!

Dylan · 14 October 2024

Agent replied · 24 October 2024

Thank you so much for your wonderful 5* review Dylan! We're thrilled to hear that Sam and I could make your move stress-free and seamless. Best regards, Lucy, Customer Relations Team

5/5

Google

I have had two lots of dealings with Miller Countrywide, Torquay. The first was around five years ago, when at that time, these Letting Agents did leave somewhat to be desired. However I am now involved with them again as Letting Agents for a Flat in a different part of Torquay and I have nothing but praise for them, especially for Lucy Vans-Colina whom I have dealt with the most. The staff at Miller Countrywide have shown kindness and professionalism, as well as a firm resolve to overcome any problems that have arisen whilst becoming a Tenant of theirs once again. A small amount of work has been required in respect of the Flat I am moving into and without any delay Lucy very kindly got hold of the Firm of Contractors that Millers use and the Contractor who visited the Flat was very polite, competent and reassuring. All in all I am very pleased to be involved with these Letting Agents as one of their tenants. May they go from strength to strength.

Mike · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

What a phenomenal service from Miller and Countrywide in Torquay. I was truly impressed by the expertise and quality of service. Lucy has a wealth of knowledge and was able to advise on every aspect of the lettings process. As well as showing professional competence, Lucy and Simona are highly personable and went out of their way to make life easy. I’d recommend Lucy and her team to anyone looking to have a positive experience with an estate agency. Many thanks.

Phoebe · 17 June 2023

Agent replied · 16 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Lucy and the team have been brilliant thought our time from beginning to finding out we have been offered a property. They walked us through every step of the process with kindness and complete professionalism and if we had any questions of didn't understand anything they were right on the end of the phone eager to help. High recommend Miller sales to anybody who is looking in these difficult times to aquire a home. Once again thank you all. Darren Williams.

Darren · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Trustpilot

ethical, communicative and person centred company

My experience with every estate agent from Miller countrywide in Falmouth has been fantastic, I originally viewed a flat with them which they held onto for me for weeks, stayed in contact during this process and then were kind enough to negotiate with the landlord with another flat, direct me to the correct location over the phone and reorganise a missed viewing the same day. Thank you Dayna, Cian and James for all of your time and effort.

Bea · 29 January 2025

5/5

Google

I have had two lots of dealings with Miller Countrywide, Torquay. The first was around five years ago, when at that time, these Letting Agents did leave somewhat to be desired. However I am now involved with them again as Letting Agents for a Flat in a different part of Torquay and I have nothing but praise for them, especially for Lucy Vans-Colina whom I have dealt with the most. The staff at Miller Countrywide have shown kindness and professionalism, as well as a firm resolve to overcome any problems that have arisen whilst becoming a Tenant of theirs once again. A small amount of work has been required in respect of the Flat I am moving into and without any delay Lucy very kindly got hold of the Firm of Contractors that Millers use and the Contractor who visited the Flat was very polite, competent and reassuring. All in all I am very pleased to be involved with these Letting Agents as one of their tenants. May they go from strength to strength.

Mike · 9 December 2022

Agent replied · 8 December 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

I used miller and countrywide for a shared ownership property purchase, they were fantastic from the start. Although the purchase didn't go ahead Cheryl was so supportive all the way through. Fantastic communication and so friendly made anything that was tricky so much easier. Great work from you all. When I decide to search for my next purchase I will definatly be coming to miller first.

Jodi · 17 June 2023

Agent replied · 16 June 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had the best experience with the agency, we were looking to rent for my friends, Lucy helped us to find a beautiful home for them, Lucy was extremely kind and professional, explained everything very clear. Lucy is a big asset to this company, in my opinion, definitely recommend Lucy to everyone who is looking for a new home. ⭐️⭐️⭐️⭐️⭐️ for Lucy

Danielle · 21 August 2023

Agent replied · 16 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I was helped by Lucy and Sam at miller countrywide and they were so helpful and still continue to be during tenancy. I found the experience very easy and relaxed and the estate agents are lovely.

Chloe · 13 December 2024

Agent replied · 8 December 2024

Many thanks for the great 5* review and your kind words Chloe. Best wishes, Lucy, Customer Relations.

5/5

Google

Nathan Hayman-Farrand has been very efficient and helpful in processing temporary accommodation for us on a very tight timescale. He and the team showed great empathy when we were in a very difficult situation with our housing transaction going wrong and potentially leaving us homeless. Nathan kept us informed at all times and went the extra mile to ensure a happy ending. We are indebted to him. Potential Clients - you will be in safe hands with NathanPositiveResponsiveness, Professionalism

Michael · 17 June 2021

Agent replied · 16 June 2024

Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Super easy to arrange a viewing with. Sam has been a complete legend throughout the entire process, and the little welcome pack was a cool bonus to us moving into our dream house.

Nay · 13 December 2024

Agent replied · 8 December 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Absoloutely amazing estate agent, thoroughly recomended. Natalie is a highly professional valuer with an absoloutely brilliant eye for the detail of all aspects of property in the area. Cheryl,Lucy and Emma were also incredibly helpful and knowledgeable on every level. Mortgage service in branch also excellent. My family has been involved in property in London, Lincoln and the South east for over 40 years and I am.now looking in the Devon area for beautiful character properties and Miller Countrywide are simply the best ❤lovely❤😍

Samuel · 17 June 2020

Agent replied · 16 June 2024

Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviewsfrom our clients. Best wishes, Lucy.

5/5

Google

Absolutely amazing! Sam, Nathan and Lucy went above and beyond. Highly recommend.

Tayla · 3 August 2025

Agent replied · 27 October 2025

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I had the pleasure and privilege of being helped and supported by Laura Stuart. The factors leading me to require the support of Miller were due to my relationship ending badly and Laura was very sympathetic to my situation. I also have ADHD and sometimes my lack of attention and patience can be difficult for others to deal with. But not Laura. She had lorry loads of empathy, patience, understanding and professionalism. She made a usually negative experience for me a very positive one. Because of that it's made the whole process a positive one for me. Thank you Laura. You helped restore my faith in myself and you're a breath of fresh air.

Dan · 18 June 2019

Agent replied · 16 June 2024

Thank you Danny for your 5* review and kind comments. I'm pleased to hear that Emma provided you with such great service. All the best, Mike.

5/5

Google

I have just sold my flat with millers which was on the market for 2 years with 3 other agents. 2 sales previous fell through which was when we thought we would try millers. Within less than a week we had a offer we were happy with. Cheryl was very helpful and profession throughout the whole process and even when we did come across a couple of issues she was very quick to sort these out. I would definitely recommend millers. 5 star service!

Nikki · 18 June 2019

Agent replied · 16 June 2024

Wonderful to read Nikki that our team at Miller Countrywide, Torquay, have been able to achieve you a sale within a week! It is great to read that you have experienced a very helpful and professional service throughout and that you would definitely recommend our team to others. Thank you for your 5* review! Kind regards, Scott

5/5

Google

We recently had a brilliant experience with Miller Sales And Lettings when looking to buy our first home. The staff have honestly been great. We recently viewed a couple of properties with Nicky and she was fantastic. No BS like you receive with almost every other estate agent. Just good, honest advice from a friendly face who you feel really cares. Thank you to the team. You've all been amazing!

Jack · 24 January 2025

Agent replied · 12 April 2025

Many thanks for your marvellous 5* review Jack. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

No customer service.

Placed my property for sale with MillerCountrywide Penzance back in April 2023 with an ‘Offers Over’ notice on the price, and a guarantee from the staff that any potentials will have been checked to ensure they had funds. First visitors said they did not have the budget, so do not know why they visited. Second made an offer below price, which I turned down as was told the price was based on offers over. Since then there has been 1 visit, over a week ago, I am still waiting after calling the agents 3 times for an update on how the visit went.

Mark · 21 September 2023

1/5

Trustpilot

Miller Truro

The initial meeting discussing mortgage options went well, but after learning of our income and budget and what could be lent, all interest in helping us dwindled. There was no enthusiasm or help in getting us a mortgage. My partners pregnancy was used against us as a reason that we may not be able to get a mortgage due to maternity pay. We were told we could only borrow a small amount from lenders and it had to be now as closer to the due date we would most likely be declined. We had a large deposit and yet we were not taken seriously. We were sent only one property to look at which was not even suitable to our needs. Emails went unanswered and we just got the feeling that we weren’t valued as potential customers, so we went elsewhere and secured a mortgage with no issue. Terrible service, would not recommend.

Chris · 27 July 2023

5/5

Google

My sister and I have just moved into our first flat and we couldn’t have had a better and easier transition thanks to Sam! We’re super happy with all the help and quick correspondence we’ve received!

Zoe · 18 March 2024

Agent replied · 16 June 2024

Zoe Martens thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I cannot recommend the team at miller countrywide Torquay enough they have been amazing every step of the way. As we were helping to move our elderly parents and ourselves it was extremely busy. They were there with endless support. A special thank you to Cheryl who helped our parents with anything they needed.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 17 June 2022

Agent replied · 16 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Miller Countrywide's Google reviews

Questions about Miller Countrywide

How many reviews does Miller Countrywide have?

Miller Countrywide's Devon office has 176 reviews across two platforms: 112 on Google, 64 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Miller Countrywide's rating?

Miller Countrywide is rated 3.4 out of 5 across all 176 reviews, and 4.4 out of 5 on Google from 112 reviews, checked 9 October 2026.

Where is Miller Countrywide's Devon office?

Miller Countrywide, 109 Union Street, Torquay, Devon TQ1 3DW.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.