Miller Countrywide Devon reviews

★★★★★ 5/5

Google

A massive thank you to Emma, Natalie and Cheryl! Natalie was extremely professional from the first step when discussing the marketing potential of my property at the valuation... 1 week in and Emma had carried out 3 viewings and gained an offer of full asking price! Cheryl put a huge amount of effort in and managed to push the sale through faster than expected! Blown away with their incredible service!

Tabitha · 18 June 2019

★★★★★ 2/5

Trustpilot

St Austell. Poor response times and lack of interest

Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.

Mark · 5 May 2023

★★★★★ 1/5

Trustpilot

Would not recommend this company if…

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

Ms · 31 July 2025

★★★★★ 5/5

Google

Absolutely brilliant. Me and my boyfriend are in our early 20s and struggled to find a place. Sam and Lucy poured their heart into it all the work and went above and beyond and found us a place. Really genuine lovely people. We moved into our home within a week!

Kylie · 26 June 2025

★★★★★ 5/5

Google

On a recent property-finding trip to Torquay we had the absolute pleasure of meeting Sam from Miller estates. We were exposed to such an array of experiences dealing with mutliple companies during our two day hunt for a property, and by far Sam's professionlism was clear to see. He really understood our needs and was a great source of information on the area in general. Unfortunately this time around he didnt have the correct property on his books for us but we will 100 percent be contacting him again when our next property need arises. Miller group should count themselves lucky they have such a passionate member of staff! Niina & Matt

Niinanauk · 18 March 2024

★★★★★ 1/5

Google

This was a few years back. Staff have lied and tried to make out that it was different story. Nice try but asked someone different doesn't exist. So they would try anything. Plus when I went in there one staff member had some real horrible attitude towards me. Called me a few names. Luckily I didn't stand for it. How on earth do they get this staff. I hope since Covid they bought in better staff.

Samantha · 17 April 2024

★★★★★ 5/5

Google

Absolutely fantastic experience with Miller, Sam has gone above and beyond for me in finding a new home to rent and cannot thank him enough. He was professional whilst being empathetic and sincere with helping me find a home. Kept me in the loop of all progress, he was transparent at every step and found me and my family the perfect home. If your looking for a rental property I highly implore you to speak with Sam and the rest of the team at millers

Verity · 18 January 2024

★★★★★ 5/5

Google

Very helpful, the best Estate Agents in Torquay. Im a first time buyer and they have really been supportive. Amazing clear honest communication ! They have made it seem easy. I can't thank Charlottte enough for helping me to find the right property in my budget. A great service 😊

Victoria · 17 June 2022

★★★★★ 5/5

Trustpilot

An excellent viewing with Daryl of Miller…

I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area

C · 17 June 2025

★★★★★ 5/5

Google

Miller Countrywide have been amzing in the process of securing tenancy on a 1 bedroom flat. Perry kept us up to date the whole time and helped out with questions we had too. We are very happy with how professional but also the honesty we recieved during the process!!

So · 17 June 2022

★★★★★ 5/5

Google

fantastic service ...thanks so much. Perry is the best letting agent i've ever dealt with tbh. Friendly and respectful. We were desperate to find a house in time for my daughter to start college and i dont think it would have happened with him amd millers

Mel · 17 June 2022

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022

★★★★★ 5/5

Google

Simona was excellent in viewing a property to let on Barewell Road. Excellent rapport and knowledge of property. Unfortunately, the property was not big enough for my family, but would make someone an excellent home.

Mother · 17 June 2023

★★★★★ 5/5

Google

Perry is the best agent I ever meet , thank you so much for giving us a house so quickly , really professional and efficient, the best ! If you need a house in few days, contact Miller and ask for PerryPositiveResponsiveness, Quality, Professionalism, Value

Anca · 17 June 2022

★★★★★ 5/5

Google

Huge thanks to Sam for getting us in our first home with excellent service.

Mareks · 25 July 2024

★★★★★ 5/5

Google

We were shown 2 properties by Caitlin on the 4th February and I would like to express our thanks at the wonderful experience. I would even go as far to say that it is the best experience of a viewing we have had and that is saying something as we have purchased a number of properties in our time. Nothing was too much trouble, she was friendly, professional and went out of her way to answer all our questions getting back to us in record time for anything she too away. Fabulous customer service skills all round.

Amanda · 17 June 2023

★★★★★ 5/5

Google

Amazing service! The whole team are very knowledgeable and go above and beyond to help. Special thanks to Lucy who has been brilliant. Highly recommended Miller Sales

George · 20 October 2023

★★★★★ 5/5

Google

We highly recommend this agency. Nathan was very helpful during our relocation and kept us up to date during our move. Both Nathan and Lucy were very responsive to our questions, we are very happy with the property we are renting through Miller Countrywide :)PositiveResponsiveness, Professionalism

Murat · 25 August 2021

★★★★★ 5/5

Trustpilot

Ketan at Falmouth

Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.

Tom · 6 June 2024

★★★★★ 5/5

Google

Simona was excellent in viewing a property to let on Barewell Road. Excellent rapport and knowledge of property. Unfortunately, the property was not big enough for my family, but would make someone an excellent home.

H · 9 December 2022

★★★★★ 4/5

Google

Simona is always very insightful, friendly and helpful, always willing to go the extra mile. Always a pleasure to work with her and the team at Miller.

Nicky · 17 June 2023

★★★★★ 5/5

Google

I had Simona from the Torquay branch round for a property check today, she was really nice & friendly, it didn't take long at all. I have been renting through Miller for nearly 8yrs now & every visit they have been lovely & if I've ever had a problem they are always at the end of the phone & have sorted it out straight away. Best company i have ever rented through.

Amy · 17 June 2023

★★★★★ 1/5

Trustpilot

Unbelievably high fees

Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.

Anon · 26 March 2016

★★★★★ 1/5

Trustpilot

Recently rented a property from the…

Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day.

Martin · 15 January 2025