Every review we hold for the Devon office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot£25 for a 2 minute reference
£25 for a 2 minute reference is a joke....All about the money, customer service/satisfaction comes second unfortunately.
Adam · 28 August 2018
Agent replied · 14 June 2024
Hi Adam, We're sorry to see that you are not satisfied with the service received from a Martin & Co office. All of our reference checks are done by a third party supplier, these are very thorough checks and the costs from the supplier are passed along to the customer. If you would like us to look into this complaint in more detail, please let us know the local office you have used.
★★★★★ 5/5
GoogleHonestly, I have nothing bad to say about the folks at Martin and Co Exeter. They have been extremely helpful and accommodating, and I have recommended them to colleagues moving to Exeter for work.
Duncan · 17 June 2022
★★★★★ 5/5
GoogleI have always used Martin & Co to let out my properties and they are excellent. From finding tenants to managing the lets their customer service has always been brilliant. As they now also do sales, I have had a couple of my own properties appraised and their fees are exceptional.
Jon · 19 June 2013
★★★★★ 1/5
TrustpilotAll agents were rude
All agents were rude, inconsiderate and unprofessional. I am specifically talking about the branch on Essex Road
Sofia · 4 January 2018
Agent replied · 14 June 2024
Hi Sofia,Apologies that you weren't happy with your experience with one of our offices. If you would like to speak with the Director of that office who can review your complaint further you can contact him on 020 7359 0800. Martin & Co (UK) Ltd
★★★★★ 4/5
TrustpilotKerri from Martin & Co Westbury showed…
Kerri from Martin & Co Westbury showed us around a couple of properties this weekend. She was there early and super friendly and nice to deal with.
Lucie · 4 March 2023
★★★★★ 1/5
TrustpilotRenting nightmare
We reported damp in February and have only just been contacted back to say the damp won't be fixed as the landlord can't affordit. The fact that the letting agent think the landlord's response is reasonable just proves how much this company DOESN'T care!!
Jamie · 29 June 2020
★★★★★ 5/5
TrustpilotLesley Earl at the bebington office…
Lesley Earl at the bebington office couldn't have been more helpful. Kept us updated. We didn't proceed with the purchase due to personal reasons, however, our experience of dealing with lesley was a very positive one.
Sarah · 4 February 2022
★★★★★ 1/5
TrustpilotSo time came for the review
So time came for the reviewThe worst experience ever.The worst agency ever. They just want to take the money by finding a place and then they are awfullThey do nothing I totally do not recommend .Absolute rude and unprofessional
KONSTANTINA · 30 July 2021
★★★★★ 5/5
TrustpilotA massive thank you and well done to…
A massive thank you and well done to Emily, Tom and all of the staff at Martin and Co nothing was to much trouble they sold our property in a couple of weeks and we are now nearing completion, thanks again to all concerned.Peter and Christine
Peter · 16 July 2019
★★★★★ 5/5
GoogleVery positive experience of working with the team at Martin and Co in Exeter. Responsive, quickly on to whatever needed doing and supporting me with information when I asked for it. Thank you
AJD · 17 June 2022
★★★★★ 1/5
TrustpilotAwful in Birmingham
Awful in BirminghamKeep your flats!
Matt · 10 July 2024
★★★★★ 1/5
TrustpilotDon't work with Tenants
Don't work with Tenants. Just the greedy landlords.
Mr · 14 May 2024
★★★★★ 5/5
TrustpilotMartin and co (Cardiff) 5*
I recently purchased a property using Martin and co (Cardiff branch). The service was wonderful, the people were helpful and friendly. They helped get the completion date moved forward and were there on hand when I needed them. I would recommend and use them again.
Kyle · 5 September 2019
★★★★★ 1/5
GoogleTenant for two years, often didn't reply to emails and took multiple phone calls to resolve any issue.
Staff were polite however very inefficient.
The return of the deposit also took more than a month after the tenancy ended.
I would avoid Martin & Co in Exeter.
Henry · 18 June 2018
★★★★★ 1/5
TrustpilotTerrible company - Avoid!
Terrible company that only care about money. Harassed us constantly and tried to accuse of things that were simply not true! They rarely respond to emails. Avoid this company at all costs! Worst 2 years of my life having to deal with these
Rachel · 4 May 2020
★★★★★ 4/5
TrustpilotHAPPY DAYS RECOMMEND MARTIN & COMPANY
I took out my frustration with estate agent! Completly my fault I couldn't find the street!I hv used Martin & Company in the past they hv always been professional and look forward to them finding me forever home!
Gloria · 20 July 2021
★★★★★ 1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting, no care for anyone moving into their houses or flats, never have time to fix problems in property. They do not clean, or refurbish at all pre-moving in which I think is disgusting when they make so much money. Lazy and unprofessional.
DA · 14 November 2019
★★★★★ 1/5
TrustpilotDreadful company
Dreadful company. Totally incompetent maintenance department. Do not reply to emails with regards to urgent repairs or any repair in fact. Fortunately, we are able to leave the property but some are not so lucky. Unprofessional letting companies like this should be struck off.
Delaine · 30 August 2019
★★★★★ 5/5
GoogleI would recommend Martin & Co without hesitation. I was particularly impressed with Magdalen Ashworth's helpful and profesional approach. She facilitated the transfer and paperwork in a timely and seamless manner, making the move super quick and cost effective.
Many thanks once again.
Kind regards
Stefania
Stefania · 18 June 2018
★★★★★ 4/5
TrustpilotViewing
Viewed a couple of houses and get all the information we needed and they were able to answer all our questions.
Enna · 12 June 2023
★★★★★ 1/5
TrustpilotSuch a trash company
Such a trash company So stupid people out there just avoid them at all costs!!! Just waste of time!
Johny · 3 August 2023
★★★★★ 1/5
TrustpilotWorst agency ever
Worst agency ever, incapable of resolving anything on time and when they do resolve something eventually it’s done but cheaply and not to a good standard the landlords are getting serious ripped off! They are a disgrace.
Rachael · 13 June 2021
★★★★★ 5/5
TrustpilotAn exceptional service
An exceptional service. I felt in steady reliable hardworking hands. They gave prompt and effective communication and action throughout the sales processes, facilitating a rapid deal and resolving queries and difficulties effectively and efficiently. Also a pleasure always to speak with.
Caroline · 18 June 2020
★★★★★ 5/5
TrustpilotExcellent Customer Service
Recently used this service from a tenant perspective. I would rate all there Staff 110% regards commication and efficiency. They went way above what any Estate Agent would do. It was much appreciated thank you guys couldn't have done the move without you all.
Pam · 27 March 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
