Trusted Agent profile · Devon
★★★★★
170 reviews across 1 platform
115 Union Street, Torquay, Devon, TQ1 3DW
Connells's office in Devon, at 115 Union Street, is rated 4.2 out of 5 across 170 reviews on 1 platform, including 170 Google reviews rated 4.2.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
5/5
GoogleI can't rate Jodie Lardner more highly. Such a helpful, personable and knowledgeable estate agent. Jodie took the time to understand my brief and arranged for me to view appropriate properties to match my criteria in the limited time I had available.
Hi Liz, Thank you for the great feedback on Jodie, she is an asset to our team. I hope Jodie will find you the perfect property very soon. All the best, Connells Torquay
5/5
GoogleRob Westwell has been really helpful when our remortgage has proved ridiculously time consuming and a multitude of unforeseen issues cropped up. Thank you for your patience and taking all my phone calls and emails Rob!
5/5
GoogleCor what a team!!! Initially I spoke with Louise, who put me onto George and Shelby did the viewing. Booked me to speak to Rob for mortgage advise and finally Byron who tied up my deal. Thank you all.
Many thanks for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic viewing today with Jodie Lardner. Answered all of our questions and was extremely helpful and supportive. She really put us at ease with her friendly and enthusiastic manner. Extremely professional throughout our viewing. Five star service!!!!
Hi Lorna, Great to hear about Jodie and thank you for taking the time to leave her a 5* review. Thank you so much. Connells, Torquay
1/5
GoogleHave just had a letter put through my door for Flat 2.The Briary. I am in another numbered flat in another block .WELL DONE !!!!!! Poor courier service for post.!!!!!Just been cold called.Go Away!!!!!!
1/5
GoogleWORST ESTATE AGENTS EVER! Firstly as a buyer it has been an uphill battle with Connells. Felt bullied into using their mortgage advisor and solicitors despite having an AIP. I had to battle and go to head office to have my offer put through to the seller. As they wouldn’t accept due to branch manager not being available. Unprofessional communication from the branch manager at the beginning. Towards the end NO COMMUNICATION what so ever. Completion date- haven’t got all the keys to the property. Called back to ask them to contact the seller…… guess what NO ONE HAS CALLED ME BACK!
5/5
GoogleViewed and bought my first property with Connells, Jodie was very professional and helpful throughout the whole process. 100% recommend!
1/5
GoogleThe worst letting agents I've ever had ro go with have done or the landlord since we have been in the place and then on top of covid they kick a family out with disabled children for no reason and now won't help ro get us some we're else ro.live after they left us in a place for over a month with no hot water and heating and the heating is still not working the worst estate agents
5/5
GoogleFriendly and responded well to my needs. Great feedback and very pro active Sold my house in a short time where another estate agent failed. Lucie was fantastic and available all the timePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWas really impressed by my recent experience viewing a couple of apartments with Connells. The gentleman who conducted the viewings, Tom, was extremely helpful, informative and friendly.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleThis has got to be the worst estate agents in this area hands down. Communication is shocking. Agents leave your doors unlocked leaving your property unsafe. Management needs full retraining in professionalism.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleTwice me and my family have contacted Connells about a property to rent and both times have been told someone would call us back to arrange a viewing. Both times we had to chase them up and both times have been fobbed off with the promise of a phone call back, these phone calls never happened and both times I find out, on the internet, that the properties have been let. Possibly we are discriminated against due to one of use being quite severely disabled. Extremely unprofessional approach by Connells.NegativeProfessionalism
1/5
GoogleThis company is unprofessional, poor communication and unreliable. Our sale got agreed in July and still haven’t been given an exchange date 5 months later, there is no chasing or contact through this company, I have had to do all the work, the lawyers they have recommended to the other party are awful, premium lawyers are who Connells work alongside, there attitude towards customers is poor, would avoid Connells and premium lawyers at all cost. The only way I have managed to get communication from anyone in Connells was by me mentioning that I am going to put in a complaint. At any opportunity I have given for them to update me on my purchase I have been ignored. STAY AWAY FROM THEM!!!!!!!
5/5
GoogleHuge thanks to Ryan and the team at connells torquay for going above and beyond with the purchase of my house. As a first time buyer I am very impressed! I will be recommending to friends and family
5/5
Googleon behalf of both Nadine & Malcolm,we would like to sing the praises of Harry on the rental team,having 2 properties that we let through these guys,their are frequently questions that relate to one or other,or sometimes both,even when busy nothing is to much trouble,will always either solve or answer the problem there & then,or resolve it & then call us,plus make us aware when gas safe checks are due etc,has a sense of humour & a pleasant telephone manner,an asset to the team along with the rest of the guys & girls,Nadine & Malcolm.
2/5
GoogleMoving in was smooth and as quick as youd like. However after that its phone calls every month on rent day like I was a child. Moving out was even worse! Took 2 phone calls and an email thread with 3 members of staff for them to finally clock on I was leaving. They demanded to show people round even tho I was still living there packing. They even tried using their key without permission! Incompetant, don't communicate, VERY pushy and demanding. DO NOT RECOMMMEND
5/5
GoogleConnelly team absolutely been great to deal with. Thank you for all your great work. Kind regards Ali and Adem Sular
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful took my money and ran. I have paid over £2000 up front and have provided a snagging list of issues. The latest a toilet that doesn't flush properly. They take messages but NEVER furnish me with a reply. Avoid them they are useless. I am going to the ombudsman. I am appalled I have both been a tenant and a landlord. I would never leave my tenants like this. They are the worst I have ever encountered. Please stay away from them. They have won awards this must be based on them nog being as bad as others rather than being good. I need a flushing toilet this is the 21st country it feels like 3rdcworld conditions.
1/5
GoogleAfter receiving a fantastic sales pitch to advertise our property up for sale with Connells we decided we should go ahead and sell through them. BIG MISTAKE. The advert was promised and promised but was over a week late going up. The premium photographer we paid alot of money for missed a couple of appointments and then the photos were not atall that special. When the advert did make it online it didn't really sell the property. The description was very poor and littered with spelling mistakes. We had ALOT of comments on how poor the advert actually was. After no viewings and poor service we made a complaint and took our property off the market with connells and went across the road, Advertising it with somebody other than connells gave our property the advert it deserved and We soon had people viewing and bids placed. We have now completed.
5/5
GoogleHarry has helped us find a property and he was brilliant in getting us moved in quickly. I wouldn’t hesitate to recommend Harry and his team
5/5
GoogleWell happy . Good staff ie. [ Tyler ] Very professional , [ Jodie ] very good makes me laugh . [ Hiba ] has a great customer awareness comes over as very professional and experienced lovely personality a credit to your business . As a person who has had several business's over the years i like to review good staff .
5/5
GoogleThe experience of dealing with Connells, from the initial consultation and valuation from Tyler, to the phone interaction and feedback from Laura and Eva, have all been conducted in a highly professional and helpful manner. The proof of the pudding is that they generated a stream of potential buyers through my door. Well done to the team at Connells and thank you.
5/5
GoogleRob the mortgage advisor was extremely helpful and very knowledgeable, would definitely deal with Rob and Connells again.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from start to finish. Thank you to all the team for a quick sale.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Devon office has 170 reviews across 1 platform: 170 on Google.
Connells Devon is rated 4.2 out of 5 across all 170 reviews, and 4.2 out of 5 on Google from 170 reviews.
Connells Devon, 115 Union Street, Torquay, Devon, TQ1 3DW.
