Connells reviews

★★★★★ 5/5

Google

I had a mortgage appointment with Elizabeth in branch and i am so happy that I did! She knew exactly what she was talking about and very helpful and informative with the information! Helped me to put a plan in place, to get myself to the stage where I am ready to apply for an agreement in principle! Nothing better than dealing with a person face to face! Thank you Elizabeth!

Charlie · 16 February 2026

★★★★★ 5/5

Google

I’m not one to often leave a review, especially a good one, but as I’m currently sat in my new house enjoying a rum I thought I would! Get your reading glasses ready, my house was on the market for 7 Months with another estate agent (sounds like your hove) 3 viewings in 7 months! So I decided I had nothing to loose by swapping it up and trying connells, house on the market less than 6 weeks and sold! Boom! Sam was brilliant with updates and communication as was anyone in the office I spoke to, as we were buying a new home, we needed a broker, oh they have one in house, how convenient. So let’s talk about Shane, throughout the process I must of sent 1693 emails to him, and double that in teams messages, because I like to know exactly what’s going on all the time , and he was fantastic every step of the way, montages and figures ect are a minefield and not the easiest to understand but he breaks it down so instead of trying to understand Algebra it’s like understanding your 1x table! He also has a a great rapport with the solicitors Connells recommend, seeing as solicitors are notorious for taking ages to reply, having Shane on the case really helps speed things up. He even had us in the office to help with forms I didn’t totally understand, soo many forms! But again took the time to make you feel you were his only client! As you can tell I cannot rate him highly enough, at the end of the day it’s the biggest purchase you’ll ever make, and having someone and knowledgable and attentive as Shane really helps! He’s also a funny guy so that also helps! So would I recommend connells? Yes Would I recommend using Shane as your broker? YES

Aaron · 18 April 2025

★★★★★ 5/5

Google

Could not recommend Shane and the team enough. These guys have been absolute godsends helping us through the process, always able to lend an ear to answer any questions. Shane is always happy for us to pop into branch and ask any (and many!) questions, and it really felt like he was invested in us as people. We really appreciated his support when putting in our offer. Shane works seamlessly with the Estate Agent team who went above and beyond to try and find us a suitable property to bring to market. Couldn’t be happier with the experience and will 100% be returning in the future.

Jake · 26 March 2025

★★★★★ 5/5

Google

Smooth purchasing process to buy our first home, Sam and Harry were great at keeping us updated along the way!

Calvin · 26 November 2025

★★★★★ 5/5

Google

Stepped in to get some info the other day. Jaz was the one who spoke to me and gave me some solid advice. Sam the manager stepped in to help a couple times and even managed to speak to Shane the mortgage person. They were all super nice and helpful.

Saffron · 3 October 2024

★★★★★ 5/5

Google

My wife and I are currently looking for a new home after moving back from Australia. We recently viewed a property in Kingsteignton that we found on RightMove where Connells are acting as the agent. The agent that contacted us to arrange a viewing and subsequently showed us around the property was Charlie. Our experience with Connells and certainly with Charlie up to this point has been extremely positive. From the start, Charlie gave us the impression that he is very professional and crucially, values / perceives the buyer as 'client' as much as a seller is regarded as one. We gained a lot of assurance from knowing that Charlie had lived in the local area since birth and knew it well, as this meant that any questions we had in this space were covered with confidence. From our perspective, an agent with local knowledge like this is beneficial. We were also very grateful for the efforts Charlie put towards ensuring that we could get a viewing booked very last minute (this was due to us and our busy schedules). I can imagine that this seemingly simple task would involve sometimes complex coordination between the two potentially conflicting schedules of two separate parties. Viewing the property at a time that suited us in this current climate was extremely helpful and very much appreciated. Furthermore, we did not opt for any at this time but also appreciated being made aware of the supplementary services that Connells have available for prospective buyers (e.g. a 'Buyer's Agent'). We were very grateful with the way Charlie handled this by stopping at providing an awareness rather than advancing to aggressively pushing services like this onto us (which is something we have experienced with some other agents during our search and left us with a negative impression). Although we have decided not to proceed ahead with this particular property due to some slight misalignment with our personal requirements (that we could not verify until viewing in person), Charlie has assured us that he will keep a lookout for properties that may be a better fit and notify us as early as is reasonably practicable. The follow up to talk about this in person rather than via email we thought was also a nice touch, and has given us the feeling that Charlie and Connells have a suitable level of investment in ensuring we find the right property for us. For those looking for properties in the Kingsteignton area, we can certainly recommend Charlie and Connells.

Joe · 14 June 2022

★★★★★ 5/5

Google

Harry and the team were great, good communication and informative. Great service !

Karen · 27 October 2025

★★★★★ 5/5

Google

Really positive experience from start to finish. As a first time buyer, the process was naturally daunting, particularly given that no immediate family members had moved in over 30 years! The team at Connells couldn't have been more helpful, however, particularly our excellent mortgage advisor Shane. The process was explained step by step in a very honest, open and easy to understand manner. Throughout the lengthy process, we were constantly reassured and the team expertly blended industry knowledge with a friendly touch & good sense of humour. Would definitely recommend & look to keep in touch. Thanks all once again!

William · 12 March 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with Connells Estate Agents for the purchase of my new house. From Seb showing me around to Shane, in particular, who has been incredible throughout the process. He took the time to clearly explain all of my mortgage details, making everything easy to understand. His efficiency and professionalism were impressive, helping to get the deal done quickly and smoothly. I couldn't be happier with the service I received and highly recommend Connells for anyone looking to buy a home!

Evans · 26 February 2025

★★★★★ 5/5

Google

I cannot praise Shane and the team more highly. They have been attentive at every turn and so very helpful. I can recommend them wholeheartedly as they will lead you through processes with high professionalism and kindness.

Louise · 4 December 2024

★★★★★ 5/5

Google

Outstanding service. Quick and professional. Harry was fantastic from start to finish. Cannot rate highly enough.

Josh · 29 July 2025

★★★★★ 1/5

Google

Ryan and Dominic and were friendly and professional, but the "sale" (or lack of) was very poorly managed - I was conned into paying £200 just for pictures and rarely had any constructive feedback from all the viewings, some of which were cancelled without us knowing, at least three of which involved an agent who had never even seen the property and one of which involved the agent having no keys! No consistent sales person - Greg was extremely unprofessional as he upped and left the branch without telling us. I'm sorry but this was a really negative process for us, in the end we have just lost money, and not bought our new house. Purple Bricks next time.

Aaron · 14 June 2020

★★★★★ 5/5

Google

I recently had great advice for buying house from Lizzie Connells Estate Agent. She was very helpful and She has great knowledge. Will definitely recommend her to others and will definitely asking her for help when buying house in future.

Yasin · 7 January 2026

★★★★★ 5/5

Google

Shane was very helpful and proficient as a mortgage advisor. I would recommend him and happily visit him again when I need to remortgage.

Emma · 25 October 2024

★★★★★ 2/5

Google

I won't go into details as the past year has just been ridiculous and stressful. Although prompt to start with property valuation and listing, it still took a year to complete the sale on my partners property. We were told something entirely different by everyone we spoke to at Connells when asking for updates. On top of this, they recommended solicitors for both clients which were useless - top tip: Go for a local solicitor not the ones they recommend up in the North of England!! Jazmine was the only person in the team that actually seemed to know what was going on, was understanding and did what she said she would do.

Holly · 14 June 2023

★★★★★ 5/5

Google

Professional, helpful & friendly. It was really refreshing to receive such a prompt & knowledgable first contact reply to our initial enquiry from Boyana (Bi) She was helpful & efficient with her friendly manner & professionalism. A pleasure to chat through our requirements & discuss options, where we then met her again at 2 property viewings. She is conscientious & a real asset to Connells. Whilst we are only at the start of identifying the right property for us, it is encouraging & reassuring to know that this level of expertise & support is available. We look forward to exploring the other suggestions & options that you have mentioned & watch this space! Thank you Bi & we really hope that things progress with you in finding the right property for us.

N · 6 June 2024

★★★★★ 5/5

Google

Currently going through my first mortage with lizzie , she has been fantastic all the way through very knowledgeable and patient with any questions ive had along the way! Will definitely reccomend to others !

James · 26 November 2025

★★★★★ 1/5

Google

Tried to sell us a house that was not ready for sale. Our solicitors picked up problems with the paperwork trail and we waited over 26 weeks and £2000 out of pocket for nothing. After pulling out of the sale and no communication we find out that if you don't use Connells solicitors they will make it very difficult to complete the sale. As they are part of the skipton group and they want everything done In-house. The house was put back up for sale the very next day with the same paperwork issues. What a joke !!! Be careful people who you try to buy a house with. Connells we definitely do not recommend.

Gary · 14 April 2024

★★★★★ 5/5

Google

Almost everyone within Connells have been involved with our purchase and have been extremely helpful. Sam has kept in touch regularly, informing us of progress. From my sale side, in a small chain that was fraught with issues, Sam managed the relationship between seller and ourselves. Shane provided us with a first class mortgage service, so a big thank you from Martin and I. We love our dream home!

Nicki · 10 October 2024

★★★★★ 5/5

Google

Connells and their have been incredibly supportive through the process of buying a house for the first time. They have a great team and have made everything so simple and smooth!

Madison · 26 November 2025

★★★★★ 5/5

Google

Jack came out and provided us with a free valuation. He took the time to discuss with us our ideas for future developments which was really helpful. Thanks Jack

Emma · 14 March 2024

★★★★★ 5/5

Google

Shane Reavey has helped us for years and we wouldn't trust anyone else with our mortgage. Shane always goes above and beyond to make us feel comfortable and at ease with the big decisions and explains things in a way that are easy to …

Adam · 16 May 2025

★★★★★ 5/5

Google

Harry and Sam we’re fantastic with the sale of my house, we faced some challenges but they managed it well, really happy with the service would 100% recommend!

Edward · 27 October 2025

★★★★★ 5/5

Google

All the staff at connells newton abbot were amazing throughout the property transaction process.They were always courteous, compassionate and professional throughout the challenges presented challenges. …

Wade · 16 August 2025