Trusted Agent profile · Desborough
★★★★★
625 reviews across 2 platforms
Stoke Road, Desborough, NN14 2SR
Part of Ashberry Homes East Midlands, see every office.
Ashberry Homes East Midlands's office in Desborough, at Stoke Road, is rated 4.5 out of 5 across 625 reviews on two platforms, including 5 Google reviews rated 3.8.
Every review we hold for the Desborough office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat home developers
From a show around, to reservation and beyond, I can’t thank Shirley and Tom enough down at the sales department in The Elizabeth Gardens development. So helpful and always on hand to communicate and willing to help that extra mile Thank you so much
5/5
TrustpilotFabulous service from Karen
Fabulous service from Karen! Really professional and friendly. Easy reservation and trip to our plot .
Hello Kathy and thank you so much for your kind comments regarding the outstanding service your received from your Sales Advisor, Karen. We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotCredit to Ashberry homes
Amber rise sale rep went above and beyond, making us feel comfortable and took worry and stress away from start to finish.Wasn’t pushing in anyway in trying to get a sale and would highly recommend anyone to have a Ashberry home.Marks a real credit to the company.
1/5
TrustpilotChurch View
After living in my Ashberry home for two and a half years years, the communication from customer care is non existent, quality of homes is nowhere near five star and residents are ignored by senior management.
3/5
TrustpilotAverage
Nice looking homes. We had to take pictures of the drawings of the plot as well as pictures of the costs for extra options. I would have expected a pack of some type. Layout of sales cabin is small and sales office not 100% knowledgeable of the site, extras it s area.
Hello and thank you for taking the team to leave us a review. We're sorry to hear you are disappointed with the information which was available to you however wish you all the best on the rest of your journey and would love to hear back from you when you're settled into your new home?Thank you again for taking the time to leave your review.Team Bellway
5/5
TrustpilotFerry Grove sales office
Site office staff helped to put my mind at ease during the most stressful time and guided me in the right direction.
Hello Martin and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotKara is fantastic
Kara is fantastic, 10/10 service fabulous service.
Hello Murray and thank you for your review, and for sharing your great feedback on the service that you've received from our Sales Advisor! We hope you'll come back and leave us another review when you're settled in to your new home so we can hear more about your experience.Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotWe have been looking for a new home for…
We have been looking for a new home for over a year. In that time we have visited the Moorfields View development numerous times. We have found Linda to be courteous and very helpful. We have now in the process of buying an Ashberry home and looking forward to moving in.
Hello Richard and thank you for your great review.We're so pleased to read of your experience at our Moorfields View development and look forward to sharing your review with your Sales Advisor Linda, as well as the rest of your divisional team. We wish you all the best in your new Ashberry home. Please do come back and leave us another review once you're settled in? Team Ashberry
5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support didn’t push a sale, have been helpful throughout the process
Hello Daniel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotFantastic service from Chrissie at…
Fantastic service from Chrissie at Middlebeck. The reason that we bought the house was because of the help and advice that we received. Nothing was too much trouble. Looking forward to completion and moving in. Thank you Chrissie!!
5/5
TrustpilotBuying a new home
The sales team were extremely helpful. I was particularly pleased that I am able to have granite worktops in the kitchen. The site plans were helpful as I have mobility problems and cannot negotiate steps safely. I was able to find the most suitable bungalow for me.
Hello Margaret, thank you so much for your review and congratulations on your new Ashberry home! We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team. Thank you again for your review! Team Ashberry
5/5
TrustpilotNothing but praise for the team
I’ve just moved into my new home and so pleased!!! Becky (Bedford-sales) has been amazing. Answered all my questions, was always available on the phone to deal with queries when needed and so personable yet still very professional. Loving my new home, lovely garden. I’m really over the moon thank you x
Hello Kate and thank you for your fantastic review of your experience of buying a new home with Ashberry! We're so pleased to hear that you're happily settling into your new home and appreciate that you've taken the time to share your feedback with us.We'd like to wish you many years of happiness in your new Ashberry home and thank you again for your review, and for choosing us!Team Ashberry
5/5
TrustpilotThe service has remained excellent excellent
Since my last review, the advisers at Ashberry in Chalk fields , Heather and Chris have been amazing. They have increased my Incentives and kept me posted by emails and fotos of the developments on my property. I have really had a very excellent experience and will update my post on completion.
Hello Larry and thank you very much for coming back to share another review with us of the service you've received from your development team! It's fantastic to hear that you continue to be impressed and we look forward to your next review!Many thanks again, Team Ashberry
5/5
TrustpilotAshberry at Wavendon
Purchased a property at the Wavendon Collection. Kennenth and Jan have been awesome throughout the whole process.I would recommend Ashberry based on my customer experience, if all sales executives are of the same quality as the pair of them then buying a home is a seamless process.
Hello Jordan and thank you so much for your review and brilliant feedback on the service you received from your Sales Advisors, Kenneth and Jan. Please be assured your kind words will be shared with Kenneth, Jan and the rest of your divisional team.We wish you all the best in your new Ashberry home. Please do come back and leave us another review once you're settled in? Thank you again! Team Ashberry
5/5
TrustpilotProfessional and supportive
Communication and support has been excellent, keeping us updated with every aspect of our journey. Nothing we have asked has been problematic and our needs have been fully met. Thank you, what a lovely professional team.
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotKensington Vale - Ashberry Homes
A good experience on the whole, any issues have been resolved quickly by Claire when they have come up. Slight downside was very limited on the extras we could choose despite being very early on in the build stage, however, the standard specification is very good in-comparison to other house builders.
Hello Abby and thank you for your review, and for sharing your positive feedback on your experience with us so far, and the great service that you've received from your Sales Advisor.We hope we can look forward to another great review from you when you're settled in to your new Ashberry home!Thank you again for your review, and for choosing Ashberry for your new home. Team Ashberry
5/5
TrustpilotJo at Pirton Fields - amazing!
Jo at Pirton Fields - Amazing! I have previously bought a new build home with a different developer and I have to say, the experience I’ve had so far with Ashberry Homes, has been completely different. Jo at Pirton Fields has explained everything really clearly but more than that, she genuinely cares about her customers and will go above and beyond. The site team are super helpful and friendly, but Jo has really made this experience a pleasure, when actually, buying a new home or moving can be quite stressful. Outstanding service.
1/5
TrustpilotWhere to begin..
Where to begin... It turns out Becky at sales, remains the only positive and successful experience when dealing with Ashberry /Bellway. If you have any interest or care for your home, best advice I can offer is to avoid at all costs. Now i know this isn't the case for all new build homes and im sure it isn't limited to only this company but i have now seen firsthand why new builds get the reputation they have and it truly is abysmal. This is coming from someone who previously was a new build supporter, hence buying one. If this was any other purchase you make in life, an item, product or car etc it would have been returned without hesitation, the keys thrown back. However, being a property it doesn't apply and just like that... your trapped. For smaller issues, which there have been many and apparently never-ending. This is resolved without much fuss, to a just about satisfactory level. The first sign of something a bit more major, forget it. Good luck and hope for the best probably captures it about right. To the point where i have an open case in dispute with the builder and following the appropriate process had since raised this with NHBC. Only to find shorty after that the builder had actively been in contact with the 3rd party to 'advise' them how not proceed. I wonder... if only that effort and attention were put into resolving issues and quality control instead. To keep it brief there is not enough letters in the alphabet nor words in a dictionary to express my opinion efficiently. If I had to summarise in one word it would be disgusted. On the brochure, from the first line on the first page 'Homes built to exceptional standards' to the last line 'Aftercare you can reply on' miss sold is an understatement.
5/5
TrustpilotSatisfied Customer
Incredible service, Becky was super efficient, friendly and has exceptional product knowledge. Nothing was too much for her to do for us, and she worked hard to get us a Mortgage to meet our requirements.
5/5
TrustpilotYasmin has been amazing every step of…
Yasmin has been amazing every step of the way so far keeping us updated to know what is going on with everything. Especially with the social distancing they have been very professional to keep us all safe!
5/5
TrustpilotI’m a first time buyer
I’m a first time buyer currently going through the process and so far things have been super smooth. I’ve been kept in the loop of progress constantly which has kept everything pretty painless so far. Special shout-out to Olivia on the Stockfield View estate who has been fab!
Hello and thank you for your review!We are so pleased to receive such fantastic feedback about our team and your experience of buying a new Ashberry home!Please be assured we will be passing this on to Olivia and the rest of the divisional team.Thank you for choosing Ashberry for your new home and we hope you are enjoying every moment of settling in!Team Ashberry
5/5
TrustpilotStaff have been amazing through the…
Staff have been amazing through the whole process. They made everything so easy for us, as we’re first time buyers. Couldn’t rate them high enough!
Hello Kaya and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotAshberry have been so helpful and…
Ashberry have been so helpful and supportive since day one! We have a beautiful home thank to these guys. The customer service is amazing and have helped us throughout ! Would highly recommend Ashberry and their team! 6 Taylor CloseJazmine
Hello Jazmine and thank you for taking the time to leave this review. We really appreciate you taking the time to get in touch and wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
5/5
TrustpilotPurchasing a home was so easy
Purchasing a home was so easy, we loved the property and within a week we reserved it and made all of our choices. I cannot fault the developers and the property manager explained everything really well.Thank you for the amazing service and for helping us find our first home.
Hello Eleni and thank you for your review, and congratulations on reserving your new Ashberry home!It's wonderful to hear that you've had a great experience with us so far and we hope you'll come back and leave another great review for us when you're settled in to your new home.Many thanks again, Team Ashberry
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