Ashberry Homes East Midlands Desborough reviews

★★★★★ 5/5

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The sale adviser at Church View…

The sale adviser at Church View Development is very helpful and discuss various options which suit us. Although having some delay from me, she is very patient and help me with every step. Definitely recommended.

Wai · 15 December 2021

★★★★★ 5/5

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Viewing new house developments in Fordham Cambs.

Called in on off chance to look at show bungalow.was greeted by sales lady Maria who was really busy but found time to let us look around show home.I was impressed with the workmanship and finish as being a carpenter in the building industry myself.Since that visit have now reserved a 3 bed detached house to be completed early 2023..Have negotiated again with my purchase with sales person Maria who is a credit to the company.She is efficient and friendly through out the procedure.Looking forward to exchanging contracts. .Mr Mark Gale.

Mark · 18 May 2022

★★★★★ 1/5

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Culture of no accountability, lies and deception

Sadly a lack of accountability runs deep within Ashberry/Bellway - Magnolia Gardens. Managers, Directors etc. they ultimately take no responsibility, provide almost no effective oversight, ignore emails when convenient, pretend ignorance, blame contractors, site managers for shoddy works and delays and everybody else. When suitable they claim ignorance for defaults/defects they asked to be made aware of and are supposed to oversee but didn't and then when the work is not completed or is poorly done they blame everyone else for not completing the job that they were supposed to oversee! Almost 8 months in and we still have a long list of issues all of which have been blamed on others except the contract manager, the construction director, the managing director who all have been made aware of the ordeal we continue to go through. The entire estate of c.40 houses is proving a shameful exercise.

MAT · 16 May 2022

★★★★★ 5/5

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The houses are beautiful but the main…

The houses are beautiful but the main reason we purchased in this development apart from the usual location etc was Tracey Martin the sales assistant who was professional, helpful and very informative. Thanks Tracey

John · 19 January 2022

★★★★★ 5/5

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Thanks to Kara at the Calderwood…

Thanks to Kara at the Calderwood development. We have just reserved a plot and as first time buyers we had a lot of questions. Kara has been great so far providing us with loads of information.

Customer · 22 September 2021

★★★★★ 5/5

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I am in the process of buying my new…

I am in the process of buying my new home Ashberry at Carrington View and have had such a lovely experience so far. Andrew in the Sales team has been helpful, professional and reassuring throughout my journey. Looking forward to the next steps in the process.

Katy · 2 October 2024

★★★★★ 2/5

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Nice house from the outside.

Nice house from the outside.Thin walls inside..loads of cracks which I accepted as they said within 2 years we will fix it on.I moved January 2020. But had some pipes broken..they fixed it and the site manager said your 2 years start from the day your house is 100%. They played around with that and now they are telling me is the day I signed the contract so they don't want to fix the cracks and the issues with the house.

Ilias · 14 April 2022

★★★★★ 5/5

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Supportive salespeople

Supportive salespeople, informative & professional as well as being kind & approachable. Jess is a great asset to the company.

Washing · 28 June 2023

★★★★★ 5/5

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I am enjoying the whole process…

I am enjoying the whole process purchasing my beautiful new home at Millfield, Wingerworth. Karen has clearly explained every step and assisted in so many ways with advice and accommodating my requests to involve my grownup family. Now my new house is reserved it’s over to solicitors to work on the legal aspect. I already have appointments with the Site Manager and Karen to go over more details and make choices of carpets and tiles. I would highly recommend Ashberry Homes.

Jane · 1 March 2022

★★★★★ 5/5

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We are so happy with our home purchase

We are so happy with our home purchase, we have purchased a house at Churchdown, Jo who we purchased the house from was OUTSTANDING she doesn’t just sell you a house she makes sure that you are included in the community. We were invited at Christmas to a socially distanced get together for people who live on the estate. We were welcomed with open arms from the whole community. Colin the site manager could not have been more helpful his advice was excellent. I cannot wait for our completion date and move to our lovely new home. Well done Ashberry on having OUTSTANDING staff.

Mr · 21 January 2022

★★★★★ 5/5

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To be fair Olivia is the most reliable…

To be fair Olivia is the most reliable agency I have met before. Undoubtedly will recommend to all of my friends in case they need to get a new home!

Gary · 28 April 2022

★★★★★ 5/5

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Chrissie sales rep

Couldn't ask for a more friendly and professional sales rep in Chrissie. Anything we have not been sure on she has been more then happy to help/give advise. You can really tell she loves her job and will always go the extra mile to do anything she can. Buying our first home was slightly daunting with us not knowing the inns and outs of all aspects but she really made us feel at ease and has made it such an easy and happy process so far.

Jordan · 5 January 2022

★★★★★ 4/5

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We are not as yet at exchange but so…

We are not as yet at exchange but so far Yasmin has been very helpful and informative. She is always happy to show us around and give us her time.We are however very disappointed that as a company your prices for extras such as granite tops are so high even for the smaller properties. We are having to consider having them all altered once we move in which seems such a waste.

Julie · 19 March 2020

★★★★★ 5/5

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Deborah and Suzie have been amazing!

Deborah and Suzie have been amazing!! Professional, helpful, friendly and have answered all our questions and more.They have and are still making the process of buying a new build seamless. Thanks Deborah and Suzie :-)

Elaine&William · 25 May 2021

★★★★★ 1/5

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Employee shouting at the owner of the house

Cardington, Shortstown - Eastcotts GreenToday, around 1.50pm. at the roundabout at Aviation Way, employee Ashberry stood in the middle of the road and shouted at me that the road was blocked. I inform that I have not seen the road is blocked, so I stood next to the roundabout. I didn't block anyone. Employee shouting at me for at least 5 minutes and he said to me F...... I...! The matter was referred to 2 managers, but please report the information to the head office. Please explain the matter as soon as possible and take disciplinary solutions.

M · 3 December 2021

★★★★★ 5/5

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I would absolutely recommend Ashberry…

I would absolutely recommend Ashberry Homes. We are yet to complete but my review is based on the initial appointment and follow up from Ashberry.Mark at Royal Retreat Bicester is fantastic and provides an update on the status of the build.Always responsive to emails and calls. I look forward to finalising our home and will provide further updates once move is completed.All in all, so far so good.

IB · 12 January 2021

★★★★★ 4/5

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So far our experience has been so…

So far our experience has been so welcoming and warm has made us feel like we have made the right choice in choosing our home. Now to get the final stages over the line and get the keys then it’ll be 5 stars from me.

Scott · 27 August 2024

★★★★★ 1/5

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Impersonal Chaos

My wife and I are nine months in to the ownership of a four bedroom detached house built on the Broadleaf development in Ashby-De-La-Zouch.I'll start with the positive, it won't take long. The house design is good with the efficient use of space. There are no box rooms and our garden areas are also on the large size especially for a new build. Most other plots on the estate also have decent green space.OK, now for the rest which is (almost) all entirely bad.Exterior build. The exterior is actually not too bad and we like the bricks. We had remedial work completed but as a whole it is as expected. We had several issues with windows, fascia's, doors and fences. It will take too long to write up these problems but here are a couple. The fences were (and are) a joke. We side on to other properties due to plot position so have a number of shared boundaries, these buckle and bow with the appearance of the ocean waves. If you stare at the boundary for too long you actually start to feel sea sick. In the back garden the fence had been built in to the ground at varying levels with concrete boards buried in front of the said uneven fence. Yes IN FRONT, not underneath. When we pointed this out the week before completion we were offered a second fence to be built on top of those wonky concrete boards. In other words a fence within our own garden to cover the shared boundary. The alarm bells started to ring which as the months have gone by has turned in to full blown tinnitus. The other main issue was too much or practically no paint on any external wood whether that be door or fascia. The front door was some sort of Jackson Pollock tribute which has long since been replaced at our own cost. It wasn't a one off, all of our neighbours doors were exactly the same. Interior finish. I can only use the word atrocious. The plastering is terrible, after three resolution attempts it's another cost we will be picking up as it's steadily got worse. A contractor flooded our en-suite the week before 'move in' and tried to cover the tide marks with undercoat rather than stain block. From the same flood the en-suite door was heavily buckled, they left it on and glossed it. All of our spotlights fell out after three months, the electrician cut the holes too big and tried to cover their tracks by using mastic to glue them in! Floor tiles were laid inconsistently, door handles put on with too few screws, the heating was wired up incorrectly, exterior lights didn't work, radiators were leaking, look I could carry this on but you get the idea. A special mention goes to the shared and private driveways. We live in a cul-de-sac of five with shared access to private drives. The upkeep of these drives will be down to the residents all of which was explained in advance of the sale and is completely fine. What you need is the developer to make a great job of the surfacing so the residence can have a few years before the need to replace. Nope. What we got was an inappropriate product which was laid on a dirty surface and started cutting up on day two. I reported this immediately and what follows is too ridiculous and tedious to outline here, suffice to say it has finally been replaced but it is still a disaster zone. They broke our garden demarcation, chucked tar in to the lawn and I've raised another complaint to investigate the quality of the work as we are still not happy. The inconvenience is racking up.On site service. Appalling. We were promised the earth to get issues resolved in return for positive feedback on the eight week NHBC survey. At this point we were in our compromise rather than complain phase so we duly obliged. Had I known the outcome of the next few weeks I would have filled that survey in very differently. I believe there is another soon so won't be making that mistake again. The majority of our minor snags were resolved although all required another visit due to more mistakes. An example would be attaching the hot and cold water the wrong way round on a sink after sorting a drainage problem. Annoying and inconvenient but eventually sorted. Ashberry did provide some services in order to compensate for the imbalance in costs however even after taking that in to account we are heavily out of pocket due to all of the things we've resolved ourselves.We've had five site managers, two sales managers and a very corporate area guy who initially seemed helpful but is the opposite. Everyone blames everyone else. Then there's the chaos. We have a great path on the development. It was supposed to go into the National Forest but looks like permission wasn't sorted so people wander along it before they realise it's the road to nowhere. Very apt. We have a dog so speak to a number of other residents on our walks so know our experience is repeated. You feel like a nobody in a corporate blame game and it's tiresome.

Darren · 15 September 2021

★★★★★ 5/5

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Our journey to buying a property began…

Our journey to buying a property began with meeting Jo. Right from our first meeting until now, she has been incredibly professional and very committed to ensuring that we have all the information to make the right decision. Thanks to her, the process has been seamless and we are very excited about our experience and the decision to purchase a house at Ashberry Homes. Colin, the site manager was equally generous with his time, showing us around and answering all our questions. I honestly believe Jo and Colin are excellent ambassadors of Ashberry Homes and our experience has been nothing but EXCELLENT. We are equally excited and looking forward to moving to our new home.

Kofi · 26 August 2021

★★★★★ 1/5

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Awful experience, look elsewhere!

Hartshorne viewHave had so many issues with my new build house, a bi fold door that could not be opened from outside, 3 internal leaks and a garage that flooded 4 times one of which was the night before our wedding so you can truly imagine our dismay. Plus another 92 snags, without even having to be picky! Up until the garage issue we had dealt with the site manager and assistant manager. But with the garage issue, we had to get customer care involved. First they sent the wrong instruction out causing us to wait in for a day and no one to turn up. Rang again and after the right people before informed to come to us. I was passed onto the manger of east midland customer support Kayleigh, after her instructing me a garage should only be used to store a care and nothing else so it’s on us. A double garage that floods an inch high every time it rains. But she eventually came around to my way of thinking and agreed a compensation cheque would be sent out due to the damgae caused and the general bad experience we’ve had. 4 weeks later, no return phone call. Even after I’ve rang 4/5 times and requested one. Always seems to be on holiday or a course when I ring, coincidence? Who knows. But either way still no return phone call or cheque. That said the garage has flooded twice since the agreed compensation.

Matthew · 10 August 2021

★★★★★ 5/5

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Ashberry Homes

After we realised a different company we were going to buy with was messing us around, we decided to look at other options. Ashberry Homes was the company behind the house we had fallen in love with.We dealt with a lovely lady, Deborah. She was so friendly and you could really tell that she was happy for us. We couldn't be happier with the service, she was clear and precise about everything we needed to know, and as first time buyers it can become a lot of information, but she was great! We look forward to our house being completed!

Jordan · 4 August 2021

★★★★★ 5/5

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Absolutely brilliant

Absolutely brilliant! Lesley at the site in Hellingly has been so accommodating and informative, we can’t wait to move into our new home! So far we would 100% recommend Bellway to friends and family.

Mr · 28 February 2021

★★★★★ 5/5

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Purchasing my new Home

Although I am only a short way into the process of purchasing my new home I have been very impressed with the professionalism and friendliness shown by your staff at Callerton.I have been particularly well looked after by your sales team Sarah and Rebecca. They have kept me informed and updated at every stage of the purchase.I have individually met Jamie, Harry, Tommy and John from your construction team and look forward to liaising with them during the build. Their approach and attitude towards the customer was exemplary.Regards Alan

Alan · 20 July 2021

★★★★★ 1/5

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I have been trying to book an…

I have been trying to book an appointment for 3 weeks for the Royal Retreat in Bicester and no one answered the calls or called me back although I left many voicemails with my contact number and provided my info via their website. I am interested in buying a new home from them but even this process is very painful and disappointing so I am not sure if I would like to continue with them..

Selin · 19 April 2022