Ashberry Homes East Midlands Desborough reviews

★★★★★ 5/5

Trustpilot

Chrisie was excellent throughout and…

Chrisie was excellent throughout and put in extra time and effort with us to ensure we were best served. She kept in touch with out the feeling of pressure. It has been a pleasure to deal with her .a credit to your company. Kind regards Michael Beall

Michael · 19 May 2021

★★★★★ 1/5

Trustpilot

Hellberry Homes

Moved into our property over 4 months ago and since the day we moved in there has been no customer service whatsoever. We still have multiple snags and issues outstanding. When we moved in multiple extras that we paid thousands for were to a poor finish unusable or damaged this is still the case. We are on our third front door which is still not right, our second kitchen due to incorrect and poor fitment which is still not right. We are waiting for new windows due to these not being fitted correctly we paid hundreds of pounds for made to measure fitted blinds only for these to have to be ripped down for a new living room window to be fitted to which the window company never turned up and we are now left with bare brick, no privacy and a blind that now is unusable. When speaking to management on site we get told it’s “not there department” or there’s “nothing they can do” The customer care is simply unacceptable we have made multiple phone calls and sent multiple emails but are still left in the same position with so many snags and issues still outstanding. I would strongly advise anyone thinking of buying an Ashberry or Bellway home to save themselves the headache and stress and look elsewhere because once you have moved in and they have your money they couldn’t care anymore about you or your new home.

Harry · 13 April 2023

★★★★★ 5/5

Trustpilot

Great experience with Ashberry Sycamore Avenue.

We reserved our new home at the beginning of January and have been dealing with Becky at Sycamore Avenue. Becky has been great throughout the entire process, from enquiring last year, through to reservation at the beginning of this month.We've had a number of questions throughout the process and Becky has been very knowledgeable and has always followed up on any items that need to be referred promptly. Highly recommend Becky, she has been very easy to work with throughout.

Adam · 23 January 2021

★★★★★ 5/5

Trustpilot

Brilliant customer services

Brilliant customer services, friendly staff and the quality of support

Mr · 7 October 2026

★★★★★ 5/5

Trustpilot

Our journey with Ashberry Homes has…

Our journey with Ashberry Homes has been brilliant and stress free. I would like to thank Lisa the sales advisor at Willow Fields in Hoo Rochester and James the site manager for all their help and hard work. From the initial stage of getting an appointment to view their show room, Lisa was so efficient and friendly and always ready to answer any questions we had. Thank you Lisa and James, you have made our house buying process so stress free and exciting. We have now moved into our new home andwe will highly recommend Ashberry homes to other buyers.

Egipha · 18 January 2021

★★★★★ 5/5

Trustpilot

Home sweet home

The process of finding and buying a house is laden with emotion. I am very lucky, because have finally found my 'dream home' during that first viewing with Ashberry Homes and a couple of very nice conversations with a really great, helpful and professional team. So far, I can feel comfortable and very well taken care of, during the whole process. Paulina

Paulina · 2 June 2024

★★★★★ 5/5

Trustpilot

Ashberry homes made the home-ownership journey exciting and stress free

Ashberry homes made the home-ownership journey for my wife and I very stress-free, easy and enlightening. Special thanks to Chrissie, the wonderful sales advisor at Middlebeck who sacrificed extra time from her extremely busy schedule to explain things to us as first time buyers and make the journey very exciting. We have no regrets and will definitely recommend Ashberry homes to other buyers. Ashberry is simply the best! The homes and designs are exquisite and top-notch within desirable locations and you'd experience the integrity, dedicated work ethic and visionary leadership within the team. Thanks again for everything.Emmanuel & Abi

Emmanuel · 15 December 2020

★★★★★ 2/5

Trustpilot

Customer Care Not Plot 439 Church View

Ashberry homes customer care is crap, once you have bought the house they do nothing for you. I was told I’d have an internal front door handle for moving in, this took 13 months after completion to get. They had to change the internal door which is hideous and not in keeping with the style of home. Let’s see how long it takes this time. Luckily I’m not too oldIn response to Ashberry Homes dated 16 March:I was plot 439 Church View, Callerton

Gill · 16 March 2023

★★★★★ 5/5

Trustpilot

Sarah & Olivia were very helpful & made…

Sarah & Olivia were very helpful & made sure that I received not only a discount but also the flooring.They assisted with every aspect of the purchase & talked me through the process.I would not hesitate in recommending Ashberry Homes.

Norma · 28 April 2022

★★★★★ 1/5

Trustpilot

Been in property for 2 and half years…

Been in property for 2 and half years and the garden is a complete shambles. Been re laid 3 times. Last time was done was in June due to the garden having no drainage and having rubble and rubbish under the previous grass that was laid which turned the garden into a swamp and killed all the grass. Not even a year into the new grass being re laid it’s happened yet again!!!! They didn’t even bother to sort the issue out which is due to no drainage and the gardeners even said this would happen in time again!! How can this possibly happen YET AGAIN FOR THE THIRD TIME!!I get told from Bellway ( who own Ashberry) they are doing ME a favour by having it re laid for the third time like it’s my fault that this has happened. Do they not learn that clearly this is their problem and they should actually sort this as would save so much hassle and money. How can they be happy that they’ve had to replace the grass three times in 2 years and it’s still the same!!Complete joke of a company telling me it’s a one of favour and I should be grateful. This is our first property we’ve brought and have 2 children under 2 that can’t even go out and enjoy and play in the garden now until we actually move to a house which has suitable and safe garden with grass and not a boggy mess of mud everywhere. We’ve done everything the gardeners said to do to maintain the grass and have spent several hundred pounds and surprise surprise it’s not helped in the slightest which they told us would happen. Avoid these clowns who you will chase for months on end and then feel like you’re in the wrong when you complain. All they had to do in the first place was to sort the drainage issue and lay better grass then would be fine. The fact that several of our neighbours gardens are doing well shows that the problem lays with drainage in ours. This will never be sorted and the day we move to a better place couldn’t come soon enough to end this nightmare.

Rob · 8 March 2023

★★★★★ 5/5

Google

Excellent quality and customer care. Well looked after by Kieth and James. Luke at the sales office has been outstanding.

Craig · 16 November 2025

★★★★★ 5/5

Trustpilot

The purchase of our new home has been…

The purchase of our new home has been easy. Angie has been extremely helpful and understanding of our situation being so far away, and the difficulty of visiting site.We are really happy with the house and plot, and hoping to move as soon as possible.

Craig · 22 June 2021

★★★★★ 5/5

Trustpilot

Sarah at Ashberry Homes Callerton has…

Sarah at Ashberry Homes Callerton has been amazing. She made reserving our home an absolute breeze. Couldn’t have asked for a nicer person to deal with. We are so excited to move into our beautiful new home x

Sharon · 8 July 2022

★★★★★ 5/5

Trustpilot

Estate is laid out very nice which…

Estate is laid out very nice which first attracted us. Site manager is really good and worked hard to get us what we wanted. Just have to get moved in now.

Denise · 25 March 2023

★★★★★ 5/5

Trustpilot

Great experience reserving our first home

Amazing service reserving out first home! given so much information and kept up to date.

Zoe · 25 December 2025

★★★★★ 5/5

Trustpilot

So far we have had an amazing…

So far we have had an amazing experience with ashberry homes and Tanya has been absolutely incredible and so helpful. Couldn’t ask for a better person to help us with this purchase of our new build

Matt · 15 September 2022

★★★★★ 3/5

Trustpilot

I don't want to give a bad review…

I don't want to give a bad review because I do love my house. I do think Ashberry build nice houses. However I have been plagued with issues that are just not being dealt with. Everyone is really nice and they say all the right things but I have a big list of big things that have not been done. My entire front door and frame needed replacing. It got replaced over 10 days ago but left unfinished. And the initial problem with it, still remains even after it has been changed. I have huge holes in my plaster and I can't get anyone to answer my emails. That's the most frustrating thing. I know things take time but to tell me someone is coming and then they don't show and zero communication as to why, that is why I am writing this now. My garden is a bog and my front porch wall is unfinished. Other minor things that I expected but the most frustrating thing is when you get ignored.It's a real shame because I love this development and fundamentally I love my house. I just want it finished.

Angela · 4 February 2023

★★★★★ 5/5

Trustpilot

Very friendly staff

Very friendly staff, Hannah at Fardale hill in particular has been great, so helpful and has explained everything

Louise · 24 November 2025

★★★★★ 5/5

Trustpilot

A positive experience

From start to completion we have had a great experience buying with Ashberry Homes.

Paige · 29 December 2025

★★★★★ 5/5

Trustpilot

I was expecting the process of selling…

I was expecting the process of selling and buying to be very stressful, but how wrong was I. Ashberry have been very good at working behind the scenes with the whole process so far, leaving me to concentrate on the more mundane things with regards to the selling of my property and the buying of a new Ashberry home. Cannot fault them,and the service throughout has been superb.

Brian · 17 December 2023

★★★★★ 1/5

Trustpilot

DELAYS

Reserved my plot in January 2022 with the build being sold as being ready August/September 2022. They have happily taken my upgrades money and in April they happily took an advance on the deposit. Then my house wasn't going to be ready till October. I realise that these things happen and i could live with the new date. I'm now locked into a legally binding contract to complete the purchase which, last night, i was informed is now going to be completed in April 2023!!!! If i could get my money back i would go elsewhere immediately! Really, really angry and frustrated.

Berenice · 4 January 2023

★★★★★ 5/5

Trustpilot

Extremely helpful and professional

Extremely helpful, guiding, professional and friendly service

Murat · 22 February 2026

★★★★★ 5/5

Trustpilot

Karen was a breath of fresh air in that…

Karen was a breath of fresh air in that she took time explain everything we needed to know about the property and development without rushing us off. No question was too small or too much.

Taiwo · 9 September 2022

★★★★★ 5/5

Trustpilot

Excellent service so far

Excellent service so far , Karen allowed plenty of time and helped us choose our extra”s and choices for our beautiful new home .The part ex scheme has so far been plain sailing Thank you Karen

TINA · 26 July 2022