5/5
TrustpilotGreat help from Jenna!
Jenna has been great with my property hunting. She was very welcoming and helpful during the viewing process.
Trusted Agent profile · Dereham
Minors and Brady Dereham reviews
★★★★★
2,126 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Part of Minors and Brady, see every office.
Minors's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,126 reviews on two platforms, including 361 Google reviews rated 4.8.
Reviews
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThank you very much Nivea Sampson
Thank you very much to Nivea Sampson for her support with marketing our property. Nivea was not only very helpful but also understanding and supportive.
5/5
TrustpilotExcellent service
From start to finish excellent service Cassandra was very helpful and always kept me in touch with proceedings
5/5
TrustpilotWe are early on in our moving journey…
We are early on in our moving journey but so far we are very happy with the service we have received from Minors and Brady. We were very happy with our valuation process and the photos taken. M&B were quick to get out property on the market. We have had a lot of contact with Connor, Hannah and Ollie and they have all been very friendly, helpful and informative.
5/5
GoogleWant to say a big thank you to Cass at Minors & Brady who was excellent throughout the purchase of our first home. Cass always kept us in the loop at every stage of the process and put our minds at ease. Excellent service and would not hesitate to use Minors and Brady again!
5/5
TrustpilotFantastic service all the way through…
Fantastic service all the way through from start to finish.Special thanks to Megan Clarke for all of her support.Thanks guys
5/5
TrustpilotWe have just bought a house through…
We have just bought a house through Minors and Brady and they have been brilliant. Emily Bygrave was our estate agent and she was so so nice, friendly and happy it was lovely to meet her. Highly recommend Emily and Minors and Brady.
5/5
TrustpilotHouse viewings with Melanie and communication with Sarah
Melanie showed us round many properties and was really helpful. She recommended some great properties to look at. She has been very patient with us and answered any questions we had. She is really lovely and friendly, making the house viewings relaxed. I also want to mention Sarah who has been so great with keeping us up to date with everything and booking viewings for us. She has been very kind and patient on the phone. Very friendly and professional.Sam willett
5/5
TrustpilotBeth Linton at the Wroxam branch has…
Beth Linton at the Wroxam branch has been very helpful with getting our letting application under way! Fast responses and helpful information given also very straightforward to follow as first time renters! We recommend Minors and Brady to anyone who is looking to rent a property! 10/10 service We also want to mention Steven Hill for his wonderful viewing he did with us at the weekend! He knew his stuff and no question was too much! He was so helpful and cheerful really made the experience a fabulous one!
5/5
TrustpilotMinors and Brady have been brilliant…
Minors and Brady have been brilliant throughout our house search and have really helped move the process along so we could get into our dream house as soon as possible. Jess (sales progressor) has been particularly amazing throughout, any question or query myself or my partner have had, she has been on hand to answer promptly. She has called regularly to check in that everything is okay with us and that we’re happy with the advancement of the move.
5/5
TrustpilotHaving dealt with Sonya Balls from the…
Having dealt with Sonya Balls from the Minors and Brady property management team, she offers a great service to her clients, is good to deal with and super efficient!
1/5
TrustpilotHugely disappointing experience.
From reading the reviews here we decided to use Minors and Brady as all sounded fantastic.The experience we had, left a lot to be desired.In the early stages we asked for information and each time it didn’t come, until it had been chased 3 or 4 times.When our house details were put together and the listing drafted, it was inaccurate and deceiving, for example listing our garden as peaceful and serene - when it was next to the busiest road in and out of north Norfolk.No mention of its greatest selling point - no chain - took four days to get that change made.I feel like I pretty much wrote the description of our home - because whoever wrote the original a) hadn’t been to our house or b) looked at the pictures.We were also at one point sent pictures of someone else’s house in support of giving us an update to our particulars. Numerous times they would call me and leave me messages AFTER my telling them that I couldn’t answer my phone at work, but my husband could, causing long delays to any return calls we were fortunate to receive. Had to email every person I’d made contact with until that point to get that on the system.We did all the viewings on our house… after the initial ‘sales’ visit which was insisted on being at our home… no one else from the office ever came! Only a photographer to take some pictures (which were good and the lady was lovely). During the Christmas period we were asked if we wanted to drop the price listed of our house to attract more viewings, I said yes to list at £220k and was abundantly clear that we would accept less if need be, £200k BARE minimum for a cash buyer who could meet our less than 12 week turnaround required…..but that was only for THEIR knowledge, no one else’s. Come Boxing Day, how much was our house listed for, yes, you’ve guessed it £200k!!! Which of course meant a surge of viewings. I called to correct the error on their part, and was advised that they’d listed in the small print ‘offers between £200-£220k’ and that would be best!!Of course no one was ever going to offer £220k on a house that was listed in search engines as £200k?!We were asked by email on multiple occasions to leave a 5* review - before the house had even sold!!I would send emails and be chased for the info 3 days later, where they would then magically find it.Once we had accepted an offer on our home, unbeknownst to us, without being told had switched to the ‘Aftersales’ team to a lady called Nagilla who give her her due, was the most helpful and reliable of anyone in the whole process. On the whole, having moved house over 10 times in my lifetime, this is the most disappointing service I’ve received by quite some margin.I wouldn’t recommend Minors and Brady and I’m disappointed that after talking of my disappointment to 3 different people at the beginning middle and end of the process, no one’s ever bothered to call us and follow up.Therefore you leave me no choice but to share our experience. Bar Nagilla’s efforts at the end, we don’t really know what we paid you for. We begrudge nearly every penny.
5/5
TrustpilotCassandra Creak was really professional…
Cassandra Creak was really professional in the continuous updates throughout my house sale. I would recommend Minors & Brady.
5/5
TrustpilotCassandra was so kind and supportive…
Cassandra was so kind and supportive throughout the process. When things started to get a bit 'bumpy' she was there to investigate why and smooth things over again.
5/5
TrustpilotMagenta was very pleasant and…
Magenta was very pleasant and informative about the area, she arrived earlier than the scheduled time which worked out better for us and was very friendly Would recommend
5/5
TrustpilotClaire
Brilliant service Claire has been on the ball and has kept in contact with me every week, letting me know how things are going along. 5 ⭐
5/5
TrustpilotKerry was extremely helpful and…
Kerry was extremely helpful and professional. She answered all our questions and we didn’t feel we were rushed in our viewings at all. Thank you Kerry.
5/5
TrustpilotGood communication in lead up to…
Good communication in lead up to viewing as was tricky booking one due to tennants being in situ.Kian was very helpful throughout and answered all of our queries. He was one of the best Agents we have encountered in our search so far.
5/5
TrustpilotLeah was very professional and friendly…
Leah was very professional and friendly when showing us round a property and helpful in answering any questions we had.
4/5
TrustpilotHelpful and polite
Kerry was very helpful especially her directions when we were lost! She was polite and came prepared with a brochure for the property we were viewing.
5/5
TrustpilotGreat service
Could not be more pleased kept informed all the time Beth has been lovely very polite and helpful and very professional Would give her more than 5 stars ✨
5/5
TrustpilotGreat customer service
Sam made renting our property really straightforward and was on hand with great advice and answered any questions in a positive and professional manner. Would definitely use again Beth and Luke also helped with the process and made it very smooth and easy.
5/5
GoogleJasmine has been an absolute pleasure to deal with during our aftersales period, it's a scary time, but Jasmine has replied straight away to any questions we have had and been really attentive and supportive. Really pleased with this service, thank you Jasmine.
5/5
GoogleFrom start to finish Caitlin Cannell has been impeccable. Extremely professional with great communication skills, she kept us informed every step of the way even when others failed to pass on information. An asset to the company.
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