Every review we hold for the DERBY office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.
Karen · 15 December 2022
Agent replied · 19 September 2023
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
TrustpilotExcellent service
Excellent service Friendly and kept us informed with progress
Mrs · 15 October 2024
Agent replied · 24 December 2024
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and our team's communication.
★★★★★ 5/5
TrustpilotA thoroughly professional outfit.Very…
A thoroughly professional outfit.Very helpful throughout.
Pat · 29 November 2024
Agent replied · 24 December 2024
We appreciate your kind words and are glad to hear you found our service helpful. We strive to provide a positive experience for all our customers.
★★★★★ 1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
David · 7 October 2021
★★★★★ 5/5
TrustpilotRental and House Sale
Thank you to all the Bamber Bridge staff for the excellent service provided by the lettings team over 13 years of renting and the Sales team for their team work and professional delivery in the sale of my property. When the pressure was on, they delivered and performed a great service. Helen especially in the rental and Alison in Sales, have both personally ensured that the pressure remained on the rental and sale ensuring completion of the property sale. A sterling effort and highly recommended. All calls and e mails responded promptly resulting in a great delivery and service. Thank You.
Paul · 3 August 2021
★★★★★ 5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
R · 11 October 2024
Agent replied · 29 October 2024
Thank you for your kind words :)
★★★★★ 5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
Rachael · 10 October 2024
Agent replied · 29 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
★★★★★ 5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
Graham · 8 July 2021
★★★★★ 5/5
TrustpilotI’d like to say I am very happy with…
I’d like to say I am very happy with the great service recently provided by Claudia Tarr in the Wilmslow branch, she has been very professional, hard working and patient when finding tenants for my property. She’s an excellent communicator too: she’s willing to talk to you, she keeps you well informed, and takes on board your wishes and opinions. If you are looking for a reputable estate agent, look no further than ReedsRains Wilmslow.
Ms · 19 April 2022
★★★★★ 5/5
TrustpilotWilmslow branch
Wilmslow branch Mark Latham and the team at reads rains have been excellent in the recent sale of my late fathers house .we can't thank them enough for all their help. Many thanks nigel and clive green.
Nigel · 25 February 2020
★★★★★ 5/5
TrustpilotReally Happy with the service from…
Really Happy with the service from Reeds Rains Sutton, in particular Nathan Gibson. He helped us greatly and always went above and beyond for myself and my partner!
Casey · 22 February 2022
★★★★★ 4/5
TrustpilotA difficult year for us when dealing…
A difficult year for us when dealing with the estate of a bereaved relative in Scarborough. Everyone at the RR office in Scarborough have been helpful and professional throughout. Huge thanks to Rebecca and the team for your support.
MRS · 23 March 2019
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
We recently bought our first house that was marketed by Reeds Rains St Helens, and cannot recommend them highly enough. Jane Kerrigan in particular was fantastic, and responded to all our enquiries very quickly, and was great at dealing with the solicitors and speeding things along. We will definitely be using them again in the future, and would advise anyone else to do so also!
Noah · 26 April 2023
★★★★★ 5/5
TrustpilotFantastic team at the Hillsborough…
Fantastic team at the Hillsborough branch of reed rains professional polite and friendly Cheryl and the team there offer a first class service I would recommend this branch to sell your home thru
Michelle · 12 March 2021
★★★★★ 5/5
TrustpilotReally friendly staff were always there…
Really friendly staff were always there to help
Mr · 15 October 2024
Agent replied · 24 December 2024
We're so glad to hear you had a positive experience with our staff. Their friendliness and helpfulness are important to us, and we're happy to know they made your visit enjoyable.
★★★★★ 1/5
TrustpilotYou want me to review a purchase but I…
You want me to review a purchase but I haven't bought anything . We have however sold a property through Reedsrains. Maybe look at your algorithm ;-😜
Mrs · 3 October 2023
Agent replied · 19 September 2023
Hi there, Sorry to read your review. We aim to provide exceptional service to all our customers. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
TrustpilotProfessional Friendly Service
Professional approach in every aspect of the process and frequent communication and updates
Helen · 17 July 2024
Agent replied · 24 August 2024
We appreciate your kind words and are thrilled to hear that you found our approach professional and our communication clear throughout the process. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.
★★★★★ 1/5
TrustpilotProperty management
If I could give it a zero I would Property management on fully managed let USELESS…… save your money Go to a company which actually manages a property The list is endless …… inspections not carried out properly, rent increases not done, no action taken for 6 months on a child safety issue , damage in property not investigated, emails not responded to …. Rubbish rubbish company
Catherine · 4 February 2023
★★★★★ 1/5
TrustpilotReeds Rains ilford
Reeds Rains - Ilford, Cranbrook roadExtremely unpleasant to deal with. I had been calling every single day for a week regarding a rental property advertised to be told someone will call back. However no one ever did. I called yesterday complaining to Bernard, the branch manager emphasising the lack of customer service. He also told me he will call me back. To no surprise i did not get a call back. Called in to find more excuses and then was being told what and how to leave a review. I stated i wanted to complain and i was told to send the complain to the person i would be filing the complaint against! LoL! I have never come across such a counter intuitive demand before. DO NOT use these guys. They have such a disgusting attitude. Anyone wanting to rent out their property, do NOT use them. They do not care about whether your property needs to be rented out or not. This could very well have been a happy landlord whose property has been rented. However it is not the case due to this embarassing property agents and the manner in which they deal with customers. I will be taking this further to HR or MD. I am leaving review on every platform to raise awareness. Stay well away from these guys!
Ajay · 13 April 2021
★★★★★ 5/5
TrustpilotSuccessful sale, would recommend.
The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.
Julia · 23 September 2023
Agent replied · 29 October 2023
Glad we could help :)Regards,Reeds Rains
★★★★★ 5/5
TrustpilotEfficient and friendly service
Efficient and friendly service. Would recommend to anyone. Big thank you.
Andrea · 17 August 2024
Agent replied · 24 August 2024
Hi Andrea,Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We appreciate your recommendation and will continue to strive for excellence.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotKeep up the good work
We dealt with Andrea at Reeds Rains, Burnley. She has been brilliant all the way through and kept us up to date. We can’t thank you enough. Keep up the good work! 🙂
Paul_MF · 12 January 2021
★★★★★ 5/5
TrustpilotVery helpful company
Very helpful company, particularly Sally Routelidge.
Patricia · 16 January 2024
★★★★★ 5/5
TrustpilotThank you for a speedy service!
Thank you for making 'buying a house at auction' so simple to understand. Hayley made us feel totally safe taking COVID precautions throughout all viewingsShe's a real credit to the Wilmslow branch
Jane · 14 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
