Trusted Agent profile · DERBY
Verified
★★★★★
2,009 reviews across 1 platform
10b Iron Gate, DERBY, DE1 3FJ
Reeds Rains's office in DERBY, at 10b Iron Gate, is rated 3.8 out of 5 across 2,009 reviews on 1 platform.
Every review we hold for the DERBY office, from every platform, shown as written. First names only.
5/5
TrustpilotIan - Anchorage lettings
Ian from the lettings department of the Anchorage office has been brilliant. He is quick to respond to queries and provides great customer service. Would definately recommend Ian if you are looking for properties to rent in the area.
5/5
TrustpilotWoodseats Sheffield Branch
Jordan, Harley and the whole team were amazing from start to finish. They took care of everything including dealing with difficult property managers and tenants at the end of a tenancy to making sure we had someone to clean and refresh the property before sale. We can't thank them enough for making sure our house sale went through and a property that's been in our family for generations went to someone who would love it.
5/5
TrustpilotVery professional and helpful
Thank you for your kind words. We are delighted to hear that you found our service professional and helpful. We strive to provide excellent customer service and appreciate your positive feedback.
5/5
TrustpilotGuisborough branch
Guisborough branch . Well without going into to much deatai I had to sell a property I didnt want to sell even though I knew I had to / was my child hood home and my mam & dad had sadly passed away and that house held so many memories ❤ the girls at reads & rains made it an easier process my two favourite girls cathy shes fab lovely lady who cant do enough to help you and helped make the whole process easier ..thanks cathy you've been fab . And our sian shes been brilliant to constant updates very very polite and so so helpful all the way cant fault them one bit .100% perfect .thankyou girls .would definitely 100% recommended all the girls at the guisborough branch have been fantastic but especially cathy and sian so well done girls you're the best .cathy & sian thankyou I'm sure I'll bump into yous in the town or b&m at some point thankyou both from the bottom of my heart .very kind regards. Zarren
5/5
TrustpilotReeds rains Manchester the best property agent
I would like to write this review to say how I found the best property management to rent an apartment. After a long way to rent for difficult situations I found a great management team that was really professional to sort out the problem I had . I can say this one of the reasons why people working in Management. They are great, professional, problem solving and fantastic customer service specially Aky and Bradley , they working for Manchester area . Amazing people and professional . Help people make you the best I couldn’t find and thanks for that I sorted my situation. I couldn’t ask for more . I can recommend this property agent 💯.
5/5
TrustpilotAlison at Bamber Bridge is progressing…
Alison at Bamber Bridge is progressing the sale of my house, she's extremely proficient and effective, very helpful and prepared to go the extra mile to ensure a positive outcome.
5/5
TrustpilotMacclesfield branch highly recommended
We've used Reeds Rains Macclesfield to both sell and buy several houses. We wouldn't go anywhere else. The service and commitment from James and his team is second to none.
5/5
TrustpilotHappy Landlord
I spoke to Reeds Rains after having my property on the market with 2 other agents for 7 weeks and no luck. Elliot gave me an up to date valuation and went on to let my property within a week. Whilst they are more expensive than the other agents, there is a reason why. I've actually ended up saving more money by paying a premium for a top estate agent and letting the property straight away rather than having it sitting there empty for months on end. Can't recommend them enough.
5/5
TrustpilotOutstanding
From start to finish, Reeds Rains Carrrickfergus provided a service that exceeded all my expectations despite the current COVID-19 restrictions and the challenges facing us during this pandemic.Their communication was timely and clear throughout, keeping everything on track as far as both selling my property and purchasing my new home (luckily, and thankfully they were the agent for both my sale and purchase). I thank and commend Lynsey, Chris, Karen and Lisa. I found them professional, dedicated and committed to me as a client - nothing was ever too much trouble and I was always made to feel as if I was the most important client. Without a doubt they are best estate agent I have ever dealt with, going above and beyond (which just seems to be the norm for them). I would highly recommend them , and if you are thinking of selling or purchasing then look no further.
5/5
TrustpilotExcellent
I have used Reeds Rains twice in the past so they were my first choice to sell my current property. Friendly and helpful staff who go above and beyond with every aspect.I would definitely recommend and use their services in the future.
5/5
TrustpilotHouse sale
A huge thank you to Reeds Rains staff in Sale who dealt with the sale of my late mum’s house. In particular, Mandy, Rebecca, Pasquale and Alex could not have been more efficient, professional and very helpful. Nothing seemed too much trouble for them and as a complete novice in this field, their help and expertise was hugely appreciated. Thank you all.
5/5
TrustpilotThanks you for all the help..are you the best
Thanks you for all the help and support.Elizabeth was the best.She had a solution to every question. I have no words to thanks.
5/5
TrustpilotSold my property in two weeks
Sold my property in two weeks. Great service with attention to detail.
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
5/5
TrustpilotSelling a rental property
The business responded to my request to sell my rental property quickly and professionally. They explained timings with regards to tenants contracts and liaised with the tenant to accommodate viewings and a quick sale (pending contracts etc). I am very pleased with the way in which the sale has been handled to date and would recommend them to anyone.
5/5
TrustpilotVicky Patterson at Chester le Street…
Vicky Patterson at Chester le Street branch has gone above and beyond her duties to ensure our sale and purchase of our new build have gone as swiftly and as smoothly as possible, chasing up the bottom of the chain which was not her job to do, however nothing was too much for her. Well done, you have done Reeds Rains proud with exceptional Customer Service and Professionalism
5/5
TrustpilotWilmslow Branch amazing team Mark team…
Wilmslow Branch amazing team 👍!!!Mark as team leader very helpful very professional ,regularly updated information about selling progress we are glad we dealing with people like him and his team we never sold House before in current COVID-19 situation it was really big help you can trust someone.Highly recommend very friendly professional team.So many agents on property Bussines in the moment but we are more then Happy to choose Reeds Rains Wilmslow branch.⭐️⭐️⭐️⭐️⭐️Mark is the one 💥Thank you again all of You.With kind regards Petr&Jana we love you guys 😘
1/5
TrustpilotDonna Hargreaves terrible attitude
The Preston branch has a branch manager named Donna Hargreaves who is horrendously unprofessional and appears to have no emotional control for some who claims to have 33 years of customer facing experience as an estate agent. She was told to CC secondary buyer in emails after her oversight and advised us not to tell her how to act.
5/5
TrustpilotThank you
The staff at reeds rains fulwood, have been amazing. It's been a very long and hard process but with Christopher and his team helping and guiding me so much we got there. Thank you guys. Very much appreciated.
1/5
TrustpilotTerrible for Welsh landlords: having a dog and barking yourself
I would have given zero if possible. No-one in the Chester office is Rent Smart Wales trained, or indeed works in lettings now. The maintenance team took 9 months to arrange a pre-paid alarm check; they barely managed two check visits a year pre-COVID and there's been just one this year; all safety checks are late and their default position is, 'we can't use your contractor, shall we send in ours (at 2-3 times the cost)?' yet my contract lists my nominated contractors! I'm paying management fees each month, but I'm the one diarising checks, contacting contractors, and chasing the agent: every single week I'm dragged in for something. I did the Rent Smart Wales training and know that the advice I'm given is almost always wrong for Wales. Now my tenant has done work that's made my property unsafe, and they're pushing all the remedial work and costs onto me! Terrible, terrible, terrible - agree you should find a good local agent who cares about their tenants and landlords. I will never, ever use Reeds Rains again.
1/5
TrustpilotTerrible letting agent always chasing…
Terrible letting agent always chasing them and never doing jobs which they were asked to arrange. Gave me bad advise and put terrible tenants in resulting in wreaking my property. I would not monitor the tenant for.me. I'd not recommend this company at all.
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
5/5
TrustpilotGreat advice on pricing and marketing
We appreciate your kind words and are thrilled to hear that you found our advice on pricing and marketing helpful. We strive to provide valuable insights to our clients and are glad that our efforts resonated with you.
5/5
Trustpilot1st class estate agents
Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.
Thank you - I will pass on to the branch
5/5
TrustpilotGreat service and so helpful.
Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.
1/5
TrustpilotAvoid Reeds Rains as landlord or tenant.
I agree with most of the reviews for Reeds Rains. Dreadful and avoid. I chose them to "fully manage" my flat in Hanley. They found completely unsuitable tenants twice and then failed to "manage" the situation leaving me to take it on. Their business is totally fragmented. Tenants are found by the local "branch". Then they are passed to Southampton and somewhere else for rent collection and credit control. They do not communicate between themselves and I got conflicting emails from two places. They treat the tenant as a commodity, and appear to do as little as possible when a problem arises.
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