Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePhillips and co were recommended to me. Along with other estate agents we had a valuation. Stuart was very clear, professional, and knowledgeable, along with friendly and humorous. We decided to go with Phillips and co as they were also competitively priced.
The team were amazing with us, keeping us informed as well as liaising with the solicitors, nothing was too much trouble.
Everything was done in a timely manner.
The sale process could not have been any easier and I would highly recommend this estate agent to anyone.
Jo · 9 April 2026
Agent replied · 16 April 2026
Thank you very much for the kind review Jo. Wishing you and Paul all the very best for the future.
★★★★★ 5/5
GoogleWe could not be happier with the whole selling process provided by Phillips & co (mypad). Every member of the team we had the pleasure of speaking with were approachable , friendly and professional all working with each other to make the selling a property painless . We highly recommend Stuart, Shelley & the team . Remember bigger isn’t always better ! This small estate agent provided an impeccable service. A big Thankyou to all involved .
Mandy · 13 February 2025
Agent replied · 1 May 2025
Hi Mandy. Thank you very much for the kind review. Wishing you all the best for the future.
★★★★★ 5/5
GoogleIve now used Stuart at Mypad on 3 separate occasions to sell my property. Stuart and his team throughout the sales process have been outstanding on each occasion my property has been on the market no more than 3 weeks with Stuart achieving a better asking price than indicated by his competition in all 3 instances. The sales process has been seamless, drama free with clear communication at all stages from generation of the particulars through to completion. We would not hesitate to recommend Stuart and his team - Kim and Simon Withey
Simon · 22 September 2024
Agent replied · 22 October 2024
Hi Simon. Thank you for the kind email. Wishing both you and Kim all the very best for the future.
★★★★★ 1/5
GoogleI rented a property through this letting agent for four years and my experience was extremely distressing. From the very beginning, I noticed brown moth-type insects coming from the carpets. I reported this, but nothing was done. It later became clear that the property had a serious carpet/clothes moth infestation which ruined furniture, clothing, and shoes.
As winter approached, severe damp and mould developed throughout the property. The walls began crumbling, the carpets were constantly damp, and this led to silverfish appearing in the carpets. The conditions were completely unacceptable and deeply concerning especially as I had a newborn baby and was terrified for her health.
The garden was also unsafe. Broken bricks and concrete were left exposed, despite the landlord and letting agents being fully aware. Once my daughter began walking, she fell and scarred her leg due to these hazards.
Despite numerous phone calls and messages, neither the landlord nor the letting agents took any meaningful action. The ongoing neglect seriously affected my mental health, leading to panic attacks, severe anxiety, lack of sleep, and the need for private therapy.
The letting agents promised to help me move and offered an alternative property, but it was in the same or worse condition. After that, communication stopped completely.
I have finally moved out and feel huge relief, but the agents are now causing further stress by disputing the return of my deposit.
Based on my experience, I would strongly advise avoiding this letting agent. The properties are not maintained, concerns are ignored, and basic living standards are not met. Absolutely disgusting service.
Becki · 25 January 2026
Agent replied · 16 April 2026
Thank you for the review, the contents I have noted. Any letting agent or responsible landlord will identify with these comments and my subsequent response. Your review is indicative of the world that we now live in, where the entitled few feel that they can live their lives and then blame everyone but themselves for the outcome. I will keep this response short and to the point -
You we given a nice house that had been refurbished by our client to a very good standard. It was clean, well decorated and had new carpets throughout.
In the four years that you resided at the property, the condition of the property deteriorated through your lifestyle. On several occasions you were politely advised to ventilate the property and not stack your cluttered belongings against the walls. You chose to ignore this advice. One of the carpets in the dining room became infested. The only way to combat this was for you to remove your belongings. You chose not to do so. Against our better judgement and because of your young child, you were offered an alternative property nearby which you chose not to move to. You have now left the property (you must have misled the new landlord because, if we would have had to supply a reference, we would have had to inform them of the properties condition) without returning the keys and our landlord has had to deal with the aftermath to include, broken doors, heavily marked walls, marked and infested carpets, leftover furniture and belongings both in the house, cellar and garden together with general abuse of the house which was given to you in good faith. We are in the process of claiming for the damage that your lifestyle has caused through the Deposit Protection Service and have submitted the inventory (signed and ratified by you at the start of the tenancy) together with images taken by us and the landlord once we had gained access. It is ironic that the images you have posted are evidence that we will use to support our claim.
★★★★★ 5/5
GoogleI have used Stuart and his team several times before. On each occasion I have been very pleased with the excellent service received. So when I wanted to sell my property, MyPad was my first choice. Once again I received professional, …
Jane · 16 October 2025
Agent replied · 22 October 2024
Dear Jane. Thank you very much for the kind review. Wishing you all the very best for the future.
Kind regards
Stuart.
★★★★★ 5/5
GoogleFrom renting to selling, Stuart, Shelley and their team are incredibly professional, reliable and helpful. Over the years they have helped me with many renting aspects and situations. They have always been good communicators either via e mail or telephone. Once it came to the sale of my house they got the property on the market in record time for a quick sale. Would highly recommend this wonderful and friendly company.
Cat · 16 March 2026
Agent replied · 16 April 2026
Hi Cat. Thank you for the lovely review. Wishing you all the very best for the future.
★★★★★ 5/5
GoogleWe had a fantastic experience buying our home through Phillips and Co , and I couldn’t recommend them highly enough. From our very first viewing to completion day, the whole process was handled with professionalism, honesty, and genuine care.
Communication was excellent throughout, we were kept informed at every stage, questions were answered promptly and calls returned when promised, and nothing ever felt like too much trouble. Everyone i spoke with were incredibly knowledgeable about the property and the local area, and they worked hard to keep everything moving smoothly,
What really stood out was how approachable they were. Buying a house can be overwhelming, but they made the entire process feel clear, well-managed, and reassuring. It felt like they had our best interests at heart.
Thanks to all of the team, we are now happily settled in our new home, and we’re extremely grateful for their hard work and dedication and communication. If you’re looking for an estate agent you can trust, look no further, I wouldn’t hesitate to use them again in the future and would certainly recommend to friends and family
Richard · 26 December 2025
Agent replied · 25 January 2026
Dear Richard. Thank you so much for the amazing review. Wishing you all the very best for the future.
★★★★★ 5/5
GoogleStuart and team have helped us buy and sell properties over many years. His valuations are honest and accurate and his customer service, in my opinion, is 1st class.
The entire conveyance nightmare in the England is enough to drive anyone insane but, Stuart keeps pushing lawyers, keeps calm and drives everything to conclusion.
Not only is he good at his job, he’s a super nice guy too and, that also makes it easier to engage.
Highly recommend.
David · 10 May 2024
Agent replied · 9 June 2024
Hi Dave. Thank you for the kind email. Wishing you all the very best for the future.
★★★★★ 5/5
GoogleWe had a really positive experience with the team at My Pad Phillips and Co. Particularly, Beth and Lucy were so helpful, friendly, supportive and proactive in helping us sell our house. I would recommend them to anyone.
Han · 16 September 2025
Agent replied · 23 September 2025
Hi Hannah,
Thank you so much for the kind review. Wishing you and your family all the very best for the future.
★★★★★ 5/5
GoogleIn the midst of the devastating loss of our father earlier this year, life took an even more challenging turn with our mother's health requiring her to move into a care facility. Faced with the painful task of clearing our family home and finding a tenant to financially support our mother's care, we felt overwhelmed and unsure where to turn.
It was during this difficult time that an old friend recommended MyPad, assuring us that Stuart and the team would provide exceptional support. Taking a leap of faith, I reached out to MyPad, and within no time, Stuart paid us a compassionate visit. He took the time to understand our situation, guided us through our options, and seamlessly initiated the process.
From the initial call to the final stages, Stuart and the MyPad team went above and beyond, offering valuable advice and handling every detail with care. Their unwavering support transformed a potentially daunting experience into a remarkably smooth journey during an emotionally trying period for our family. We'd give them a six-star review if we could, but for now, a heartfelt five-star rating will have to suffice.
A special thank you to the entire team at MyPad, what an extraordinary group of individuals! We wholeheartedly recommend their services.
Bruce · 12 December 2023
Agent replied · 11 June 2024
Dear Bruce. Thank you so much for the lovely review. Wishing you all the very best for the future.
★★★★★ 5/5
GoogleGreat service from start to finish. Friendly, professional, and always quick to respond. Highly recommend Stuart and his team!
Katie · 16 February 2026
Agent replied · 16 April 2026
Thank you for the lovely review Katie. Wishing you all the best for the future.
★★★★★ 5/5
GoogleI began renting my property in March 2022, and from day one, Shelley has been my main contact for the property management side. Over the years, she has consistently shown exceptional professionalism, genuine empathy, and a friendly, …
Gemma · 16 August 2025
Agent replied · 16 April 2026
Thank you very much for the kind review Gemma. Wishing you all the very best for the future.
★★★★★ 5/5
GoogleProfessional and friendly, informative, communicated well. The sale was a difficult transaction but Stuart and his team, especially Beth, worked diligently to ensure a positive outcome.
Would highly recommend.
Diane · 16 October 2025
Agent replied · 16 April 2026
Thank you for the lovely review Diane. Wishing you all the best for the future.
★★★★★ 5/5
GoogleWhen it came to selling my childhood home there was only one Estate Agent I was ever going to use. Stuart, Shelley and the team at MyPad were brilliant from start to finish. Respectful of the circumstances and so professional, with excellent communication, responsiveness and advice throughout. With Stuart’s attention to detail with the marketing and presentation, combined with his vast knowledge of the industry, the whole process was seamless and stress free. Thanks guys.
Darren · 12 December 2023
Agent replied · 11 June 2024
Thank you for the lovely email Darren. Wishing you and your family all the very best for the future.
★★★★★ 1/5
GoogleOnly given 1 star as it doesn’t let me give zero. Service was fantastic and quick, nothing too much trouble until they’d got me paid up and moved in. I raised multiple issues with the property within days and they passed me on to the landlord. I never got any follow up to see if these were resolved (they still aren’t!).
I called a week later to complain that I was having issues getting the landlord to fix the issues and the previously helpful lady advised me it’s not her responsibility now I’ve taken up the tenancy and that someone else would call me back. That was nearly 3 weeks ago - still no call.
They failed to send an inventory until I chased it after finding so many things not working in the property. Then when I get it it tells me that all of the appliances on display at the viewing and there when I moved in aren’t part of the agreement. None of this mentioned on viewing appointment or anything I’d signed prior to moving in and paying my money. Some of them are even named in the ad for the property!
Then comes the council tax bill where I find out the property is band B despite being advertised as A. Call up thinking the least I’d get was an apology but no. No sorry, just a ‘we’re not liable as it’s a typo and the landlord has signed it off’. Will only address my complaint if I put it in writing…please avoid at all costs - properties mis-described with no concern for aftercare
Richard · 15 July 2023
Agent replied · 11 June 2024
Thank you for your review Mr Turton the comments I have noted and would respond as follows;
Firstly, the appliances that are left in the property are there for your use. The terms and the inventory were sent via email and at no point have we advised the white goods can't be used. Once you reported the issues (one of the points stating you couldn't find the black bin), the landlord arrived the following day to address them but none were detrimental to the tenancy (i.e. having no hot water, heating, gas or electrical faults). The landlord has his own contractors or carries out the work himself. You were emailed with a timeline as to when they would be fixed. Unfortunately it is out of our hands, when the contractors engaged by the landlord, can get to a property. Since you have now raised that some of the issues haven't been sorted, we can address this with the landlord. If you had called or emailed, this could have been dealt with, rather than you feeling a complaint was the more suitable route.
With regards to the council tax, we offered to pay the difference in the two bands for the duration of your fixed term which you accepted and a refund was given.
Its always a shame to receive a review like this, since there are sometimes teething problems at the start of some tenancies and especially since you have informed us that you are happy for us not to chase the landlord.
★★★★★ 5/5
GoogleGrrat service, fab team & always quick to deliver. We've used MyPad over many years for selling houses purchasing properties & owning buy to let 5* service all the way. Stuart is renowned for his honesty & truth he'll give realistic valuations & expectations & his advice has never failed him or us. Yes we all want the big numbers when it comes to selling but they often aren't realistic.
Stuart Shelley & yhe team are definitely for you if you want a decent outcome. Thank you one & all its not farewell just toodle pip.
Regards & many thanks
The Clarks.
Shelagh · 15 July 2023
Agent replied · 11 June 2024
Thank you for the kind review Shelagh. Wishing you all the best for the future.
★★★★★ 5/5
GoogleA huge thank you to Stuart and the team at My Pad. They provide an incredibly friendly, professional service throughout the sales process, always at the end of a phone when we needed advice or information. From the initial valuation, which was honest and clear, through to completion, Stuart and his team were with us all the way. Even when things took an unexpected turn, a quick trip into the office to talk with the team was hugely reassuring and informative. A special mention to Niall who kept us informed throughout, everyone is so approachable and friendly, nothing is too much trouble.
Maggie · 10 June 2023
Agent replied · 11 June 2024
Thank you so much for the kind review. Wishing you both all the best for the future.
★★★★★ 5/5
GoogleI have nothing but praise for the team. Everyone was friendly and approachable, both in the initial organisation of the tenancy and during my time in one of their managed properties. Whenever I had a problem they treated it seriously, and it was sorted as quickly as possible, with no fuss or difficulty. If I needed information, someone was always on hand who had the necessary details. Stuart and Shelley were both lovely to work with, as was everyone in the office when I needed to call them. I would certainly return to MyPad in the future.
Joanne · 10 June 2023
Agent replied · 11 June 2024
Hi Joanne. Thank you for the kind review. wishing you all the best for the future.
★★★★★ 1/5
GoogleI booked a viewing for 11.30 , nobody turned up . We were outside the property and got a call saying Stuart was stuck in traffic and to come back at 12. We came back , again nobody was present . I called the office at 12.15 and was told they couldn’t get through to Stuart and he should be on his way .
Extremely poor service and a waste of our time !
Nabeela · 12 November 2023
Agent replied · 11 June 2024
Thank you for your review, the contents I have noted and would respond as follows;
With the torrential rain that morning and the build up of traffic around the area compounded by a high amount of road works, we called you out of courtesy at 10.30am to ask if it was okay to alter the appointment to around 12 midday there or thereabouts which you agreed to. We attended at approximately 12.10 which, by that time you had left. I'm a little puzzled as to why you would still attend the appointment at 11.30am?
★★★★★ 1/5
GoogleAwful experience, will be contacting the Property Ombudsman to resolve. As transparent as a brick wall, lies, false promises, avoid at all costs, totally incompetent the lot of them at Derby, and think it’s all just a joke, you should NOT be trading.AVOID, responding to your reply, it was fortunate I video recorded the whole event which I told you I was doing, and this clearly shows what a circus show your Agency is, contradicting yourselves continually 🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡
L · 15 July 2023
Agent replied · 11 June 2024
Thank you for your review Mr Hawes. As per your threatening and abusive telephone call and subsequent demeanour when you visited our office, I look forward to your email and responding accordingly. Unfortunately I cannot leave a review of your conduct towards our elderly clients who we act for.
★★★★★ 5/5
GoogleThe whole team at My Pad were very professional throughout. From the very start, Stuart was very knowledgeable when he came to value the property and take the pictures for the advert. Once on the market, the staff were very good at keeping me informed and making the whole process as smooth as possible. If you’re looking for a more personal touch, I would highly recommend giving My Pad a go.
Paul · 12 December 2023
Agent replied · 11 June 2024
Hi Paul. Thank you very much for the kind review. Wishing you and Claire all the best for the future.
★★★★★ 5/5
GoogleI have been in a rented property for 7 years, the service I have received has been brilliant. Shelley especially has been fantastic, very friendly and sorted out any issues very quickly and efficiently, always there to help. Would definitely recommend Thankyou to you all, amazing service.
Sharon · 13 January 2025
Agent replied · 12 January 2025
Hi Sharon. Thank you very much for the kind review. Wishing you all the very best for the future.
★★★★★ 5/5
GoogleWhere do I start, absolutely brilliant from start to finish from the attention to detail at the beginning to the communication throughout the whole process nothing was to much. Absolute brilliant team of people that took the stress out of selling my home. I wouldn't go else where they put other estate agent's to shame.🙂 …
Steve · 11 January 2026
Agent replied · 25 January 2026
Hi Steven,
Thank very much for the kind review. Wishing you all the best for the future.
★★★★★ 5/5
GoogleVery happy with Mypad managing my buy to let property, and when it was time to sell Stuart and the team were personally available for advice and assistance throughout the process.
Thanks, and I can recommend the any day
Fritz · 12 February 2025
Agent replied · 10 September 2025
Thank you for the kind review Fritz. Wishing you and your family all the very best for the future.
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