Lovell Derby reviews

★★★★★ 1/5

Trustpilot

Lovely home on a lovely development

Lovely home on a lovely development, this unfortunately is as good as it gets with lovell homes. The experience has been dreadful lots of wrong choices fitted in the house including the wrong colour kitchen. So many snags from poor workmanship even to extent that the garage flooded. The boundary fence was obviously erected in the wrong place and eastern lovell customer services fobbed me off with excuses about it being within tolerance without even looking at it. 2 years on still getting snags including a damp wall in the kitchen and ceiling plaster breaking away from where the plasterboard has been nailed up, again told that it is no longer their responsibility to fix. Avoid purchasing a lovell home. I would add photos....

Jim · 2 March 2021

★★★★★ 5/5

Trustpilot

Dream house, staff could not have done more

Friendly, but professional staff. Very informative, flexible and adaptable. Worked hard and long hours even on days off because we had a very limited window of time to buy a house because we were living abroad but moving back to the U.K.

Lindsay · 16 August 2024

★★★★★ 5/5

Trustpilot

Very satisfied with service.A lady…

Very satisfied with service.A lady called Eileen was superb and very friendly.I am extremely happy.

Michael · 6 May 2023

★★★★★ 5/5

Trustpilot

I highly recommend Lovell Home ,the…

I highly recommend Lovell Home ,the staff are fantastic they are approachable and helpful there dedication effort and time help me as a first time buyer to understand the whole house buying process they are always willing to listen and give the best possible advice when necessary big thank you to hyacinth and Olivia from Lovell Home thank you for your time and effort and for making my journey so much easier.

Alisa · 4 June 2022

★★★★★ 5/5

Trustpilot

Buying a New Build for the 1st Time.

Annemarie is fabulous to deal with through this process. She has an extremely professional manner with lovely empathy. She is a true asset for Lovell.

Susan · 13 April 2022

★★★★★ 5/5

Trustpilot

An excellent and professional…

An excellent and professional experience throughout the process by both Hyacinth and Chloe at Wolverhampton. They were both exceptionally knowledgeable and able to help with the process and answer all of our questions. It is a shame they will not be able to complete the process as both are not following to the Lockside development going forward. It would have been amazing for them to have handed the keys over at the end!

Mr · 4 April 2022

★★★★★ 5/5

Trustpilot

All Saints Green Development

Matt at the All Saints Green development is amazing. So helpful, patient, personable, smart appearance - just all round super! The house we hope to buy seems to be well built with space between properties kept in mind. Thank yoi Lovells!!

Lesley · 20 August 2024

★★★★★ 5/5

Trustpilot

5* Service

Moved into our new in Hopton and very pleased with the quality and service we have received. Matt, the Site Manager, and his team have been very helpful, and have gone above and beyond to deal with any issues, as have the customer care team.

Jackie · 7 June 2024

★★★★★ 5/5

Trustpilot

A ray of light in the darkness of relocation

Only cool heads and a busload of experience can counter the madness of moving home. When all around people were taking forever to do what seems a simple task and forgetting communication is the key to good business, then Lovell Homes appears on the horizon like the cavalry of old. Thanks for making a mad experience almost bearable.

Bernard · 29 August 2023

★★★★★ 5/5

Trustpilot

Great service!

Heath Farm -Holt: Jordan (Decorator) spent the day sorting out snags caused by our new house settling over the last 2 years. He is a real credit to Lovells. He was respectful, worked over and above to get things done in one day and with high quality.

Lesley · 29 April 2024

★★★★★ 1/5

Trustpilot

Nothing went wrong so far

Nothing went wrong so far. You need to ask for a review once the process has been completed. All we have done so far is reserved the property. Time to ask for a review is when the purchase has been completed and the owners actually occupy the property. Don't be so eger, let the process to the full course.

Alan · 29 July 2023

★★★★★ 1/5

Trustpilot

Do not purchase any property

Do not purchase any property from these builders. There are so many issues that the builders won’t address unless you plan to take some legal action. Aftercare has been shocking. STAY AWAY!

WLondon · 22 October 2020

★★★★★ 1/5

Trustpilot

The promises from them on site

The promises from them on site, that they are an excellent company to deal with. They build over and above on excellence. Total rot! The sales reps are hard, nice when you need to buy. But the moment you sign, and wait for your moving date, you get nastiness and excuses. Its Covid. Yeah..we know. But to date with move in day only a week away, we have not been allowed to go within 20yards of the property. A week to go, and we cant get broadband to be connected. The rep response was, ‘dont come to me making demands, you wont get cooperation that way!’ (Plus other comments)She had my daughter leaving in tears! Hard. Nasty. And the build quality, we dare not question now! My daughter is afraid of them!

Mrs · 5 October 2020

★★★★★ 1/5

Trustpilot

Terrible customer service and so many problems

We moved in to our Lovell Home in December 2019. Due to it being close to Christmas, we were told snagging items would be sorted in January. Now it is October 2020 and there are still things on our snagging list that have not been resolved. Any attempts to contact Lovell customer care result in empty promises to call back, and even when asking for who to make a formal complaint to there is no response. We have a front door we can’t use because it is ill fitted, and both the wrong flooring and wrong shower were fitted. Even though it is their mistake, they do everything to avoid taking responsibility or providing the item we were promised. The whole approach of Lovell has tarnished the experience of buying our first home. Would not recommend them to anyone.

Rachel · 4 October 2020

★★★★★ 1/5

Trustpilot

Abysmal

Having bought a property on a Lovell (Oaktree Grange) site nearly 2 years ago, I take no pleasure in saying that the customer service I have received has been nothing short of appalling. A leak inside the property was reported in January 2020. October 2020 and this has yet to be resolved after various phone calls. The workmanship in the garden, both front and back, specifically the paving flags has been shoddy to say the least. This too has been dragged out for almost 15 months to date. Having been assured, on numerous occasions the flags would be lifted and re-laid, to a proper standard, Lovell have since reverted on this and claimed that they will only replace a small number. Contrary to what had already been agreed on the basis that the underlying works were not up to standard. Lovell are seemingly quite happy to accept this and are sadly another example of a house developer that simply couldn’t care less once the property has been sold. Given my experience to date, I would urge caution, at the very least, when considering purchasing on a Lovell site.

Ben · 1 October 2020

★★★★★ 4/5

Trustpilot

Overall very happy

The buying process was easy with help from the fab sales representative on site. The location is ideal and scenic.The house is of a great build with issues being dealt with in a timely manner.The above being said, some snags should never have occurred, such as no heating for a week after moving in (over Xmas!). The kitchen could have done with being a little wider to facilitate dining more comfortably but overall happy.

Michael · 24 November 2021

★★★★★ 1/5

Trustpilot

Poor Customer Service

Please stay away from new build homes serviced by Lovell at all costs, you'll be saving yourself high levels of sttress, time and money.Our back room contains patio doors fitted with triple glazing tempered glass which spontanaiously shattered on separate occasions. We raised both incidents with lovel customer care but in return replied back stating they were shattered by impact which is completely untrue. All we required was a glazing specialist to pay visit and analyse the damage. I've had to replace the glass myself and the company provided a report confirming the glass was shattered due to poor installation methods. I relayed this back to Lovell but simply ignored it at all costs and instead replying back with generic comments to sway me away.We also recieved news our other neighbours have experienced similar issues, so clearly not a coincidence.

Mohammed · 14 August 2020

★★★★★ 5/5

Trustpilot

Lovell’s team were the most supportive…

Lovell’s team were the most supportive part of our house move from every point. Kerry supported every step of our journey and gave us constant reassurance. When we finally moved into our dream home, the on-site manager was fantastic and so friendly. Each day he offered us help whilst we were moving things in. The aftercare team have also been great. They have fixed any issues we have noticed. Couldn’t be more happy with Lovell!

Hannah · 22 September 2021

★★★★★ 1/5

Trustpilot

Further to my previous post on 9th July…

Further to my previous post on 9th July 2020. Have now gone to the NHBC for so called resolution. Don’t hold out too much hope as other nearby properties feel they have also been let down by the NHBC on similar resolution matters. If they decide not to act then last course of action will regrettably be to initiate a civil action. We have free legal cover via our house building insurance so early indications suggest this may be the way ahead.

Mr · 2 August 2020

★★★★★ 5/5

Trustpilot

Jeanette the sales person was amazing

Jeanette the sales person was amazing, she went through everything with us. We never felt rushed at any point. Jeanette was so helpful. Thanks.

Alan · 7 March 2022

★★★★★ 3/5

Trustpilot

Customer care team are not supportive

Sales team are really very supportive and construction work is good, but all the issues started when you move in the house and this is the place where things are getting wrong. Customer care team is really stubborn and they are not ready to listen you, You need to chase to them for every issue, they will never report you back for your issue. In some case they take nearly 6 months to sort it.

Deepak · 1 September 2021

★★★★★ 1/5

Trustpilot

Waste of space of a company

Waste of space of a company. Can’t even build a house that is water tight. Not to talk of the absolute lack of responsibility when you contact them to resolve the issue. All this company have done is cause my family stress. For months we threaded through water in our own house our stairwell was completely flooded. Lovell has taken no responsibility and refuse to cover the cost for the damages caused. I was told today they have no management, so I guess no way of putting in a complaint

Melissa · 25 June 2020

★★★★★ 5/5

Trustpilot

The process was seamless and amazing

Mr · 3 July 2026

★★★★★ 5/5

Trustpilot

Briarswood Development

We have recently reserved a property at the Briarswood development. Great customer service from Amanda! Very professional, answered all the questions we had and assisted us to make sure everything was satisfied. Also explained throughly on all details.

Wang · 2 September 2024