Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLovell’s team were the most supportive…
Lovell’s team were the most supportive part of our house move from every point. Kerry supported every step of our journey and gave us constant reassurance. When we finally moved into our dream home, the on-site manager was fantastic and so friendly. Each day he offered us help whilst we were moving things in. The aftercare team have also been great. They have fixed any issues we have noticed. Couldn’t be more happy with Lovell!
Hannah · 22 September 2021
Agent replied · 11 June 2024
Hello Hannah,Thank you for your review. We are pleased to hear the team have been supportive during your home buying process. We hope you will enjoy your new home.Lovell Team
★★★★★ 1/5
TrustpilotFurther to my previous post on 9th July…
Further to my previous post on 9th July 2020. Have now gone to the NHBC for so called resolution. Don’t hold out too much hope as other nearby properties feel they have also been let down by the NHBC on similar resolution matters. If they decide not to act then last course of action will regrettably be to initiate a civil action. We have free legal cover via our house building insurance so early indications suggest this may be the way ahead.
Mr · 2 August 2020
Agent replied · 11 June 2024
Hello Mr Martin and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotJeanette the sales person was amazing
Jeanette the sales person was amazing, she went through everything with us. We never felt rushed at any point. Jeanette was so helpful. Thanks.
Alan · 7 March 2022
Agent replied · 11 June 2024
Hi Alan, Thank you so much for your kind review. I will make sure to pass your lovely comments onto Jeanette. Thank you again, Lovell Homes.
★★★★★ 3/5
TrustpilotCustomer care team are not supportive
Sales team are really very supportive and construction work is good, but all the issues started when you move in the house and this is the place where things are getting wrong. Customer care team is really stubborn and they are not ready to listen you, You need to chase to them for every issue, they will never report you back for your issue. In some case they take nearly 6 months to sort it.
Deepak · 1 September 2021
Agent replied · 11 June 2024
Hi Deepak We're sorry to hear that you feel disappointed with aspects of the service our Customer Care team have provided. Please be assured that we've brought your review to the attention of the team for investigation.Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotI cannot fault Jo and Ellie
I cannot fault Jo and Ellie at Williams Park, Wymondham. They have been so helpful throughout the process of buying my lovely new home and have given me plenty of updates along the way. Thanks ladies!
Helen · 14 October 2024
Agent replied · 28 October 2024
Thank you Helen for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Jo and Ellie, who we know will be very happy to read them.Thank you again Helen, we hope that you will be very happy with your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotWilliams Park, Wymondham
Ellie and Jo have been fantastic and supported me every step of the way! As a first time buyer, they have answered all my questions and explained everything in detail. Couldn't ask for a better service!
Holly · 14 October 2024
Agent replied · 28 October 2024
Thank you Holly for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Ellie & Jo, who we know will be very happy to read them.Thank you again Holly, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotWaste of space of a company
Waste of space of a company. Can’t even build a house that is water tight. Not to talk of the absolute lack of responsibility when you contact them to resolve the issue. All this company have done is cause my family stress. For months we threaded through water in our own house our stairwell was completely flooded. Lovell has taken no responsibility and refuse to cover the cost for the damages caused. I was told today they have no management, so I guess no way of putting in a complaint
Melissa · 25 June 2020
Agent replied · 11 June 2024
Hello Melissa and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotThe process was seamless and amazing
Mr · 3 July 2026
★★★★★ 5/5
TrustpilotBriarswood Development
We have recently reserved a property at the Briarswood development. Great customer service from Amanda! Very professional, answered all the questions we had and assisted us to make sure everything was satisfied. Also explained throughly on all details.
Wang · 2 September 2024
Agent replied · 28 October 2024
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston. It's wonderful to read your comments about our team, and we have passed them on directly to Amanda, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 4/5
TrustpilotI think overall experience with Lovell…
I believe my overall experience with Lovell business is a great assurance. The continuous update and the pertinent sources were on point, very confident in good customer relations.The process is of good results and that is what I'm expecting and experiencing.
Rapheleto · 11 July 2024
Agent replied · 23 August 2024
Thank you very much for your 4 star review Rapheleto. We are pleased to hear you are happy with your experience and receiving good updates as your purchase progresses. Your feedback has been passed onto the sales team. We wish you all the best in your brand-new Lovell home.
★★★★★ 1/5
TrustpilotTHIS COMPANY IS NOT RELIABLE I AM VERY…
THIS COMPANY IS NOT RELIABLE I AM VERY DISSAPOINTED.I was looking for house last year July I've visited Lovell principal point in Wellinghton. I spoke with a lady I've seen the house that I like and I gave all my contact details also my email and contact number to send me text and email for any updates, and as they said when theybare going to release the house.They reassured me that they will send me an email or text when is ready to release that plot. I have not received anything for long time. Then I decided to visit them and see what's going on and they told me that the house has been released and sold, with no any explanation and excuse. I tried to convince my self that was an error. Dispite the fact that every week they sent me text or email for completely different houses. I've been to the same principal point unfortunately October 2019 to find something else I found a house which was at the begining of the build and I explained to the lady who was in the office that I want to reserve this house please. She told me exactly the same that her colleague said to me few months ago. I have visited since October 3 more times the office last time JanGary 2020 they advised me to be patient and I am going to receive a text when is ready to release it. Are they serious this is redigulous today they told the house been reserved from who? FRIENDS AND FAMILY? SOMETHING IS GOING WRONG WITH THEM. This is discusting unprofessional irresponsible for everything.
Eleni · 18 March 2020
Agent replied · 11 June 2024
Hello Eleni and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotMany thanks to tom from customer care…
Many thanks to tom from customer care we reported that the house was very cold to oneside he went beyond normal to put extra insulation in we now have a house 5 decrease warmer thankyou
Graham · 15 October 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotEllie and Jo have been amazing in…
Ellie and Jo have been amazing in supporting us through our house purchase and any issues since. They have been kind and patient with us and an absolute pleasure to work with. Thank you both.
Kathryn · 14 October 2024
Agent replied · 28 October 2024
Thank you Kathryn for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Jo and Ellie, who we know will be very happy to read them.Thank you again Kathryn, we hope that you will be very happy with your new Lovell home!The Lovell Team.
★★★★★ 4/5
TrustpilotVery happy with my new Lovell home on Heath Farm
I have had a very good experience with Lovell Homes at Heath Farm from the starting point of the sale, sales personnel always very efficient, helpful and professional at all times.I took possession of my new home in early December and am very pleased with it, I really like the layout, plot and attention to detail which other builders do not offer. Good quality fixtures and fittings.There a few fairly minor issues which are being addressed on the snagging list, Lovell Customer Services have been efficient but unfortunately plumbing contractors have let them down. This is a shame for Lovell Homes as I have found them to be good builders
Carol · 10 February 2020
Agent replied · 11 June 2024
Hello Carol and thank you for your review. We're delighted to read your review regarding the service you have received with your new home. This is just the type of feedback we hope to receive and we will pass on your comments to the site team.Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotSales rep Amanda Holden has been…
Sales rep Amanda Holden has been excellent in helping us secure our home
Gillian · 26 March 2023
Agent replied · 11 June 2024
Thank you for your lovely review which I have passed to Amanda. Many Thanks Lovell Homes
★★★★★ 2/5
TrustpilotLove the location, not the builders
I love the location of my house. The house builders on the other hand need to work on their build quality and aftersales.I moved in to my house around six months ago. Since then the bath has leaked on to the kitchen ceiling twice. On the most recent occasion, when they repaired the issue - they left the bathroom looking like a bomb site, telling me that "the plumbers don't reseal".Mind you, I had to chase them for this information, as for a week after I had the work completed there was no communication from the customer care team.If you're considering buying from Lovell Homes, be aware that you will have issues if anything does go wrong in your new home.
Matt · 31 January 2020
Agent replied · 11 June 2024
Hello Matt and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotEXCLELLENCE
The entire process from start to completion was brilliant. Julie from the sales team told me everything I needed to know, and supported me through the process.All snags were also resolved in good time.Love the house design as well!Love Lovell!
Summer · 20 July 2024
Agent replied · 23 August 2024
Dear Summer, Many thanks for taking the time to write such a wonderful review about our lovely Julie, we're very fortunate to have someone so experienced on our Spectrum development. I'll ensure she sees this today. We're also delighted to hear how happy you are with your new home and we wish you many happy memories there. Many thanks, Lovell Midlands
★★★★★ 1/5
TrustpilotPoor workmanship means long-term trouble.
Superficially it was a nice house on show on the estate, after construction of the one we bought it was a different story. Very poor workmanship from subcontractors who complained bitterly about Lovell's attitude towards them and non-existant site supervision from Lovell staff who spent most of their time in the site office. Their 2 year warranty is rigidly enforced and the real troubles are only starting to become apparent after it has expired. Stay away from them and find a reputable builder who can do the job that you paid them to do.
Barbara · 11 January 2020
Agent replied · 11 June 2024
Hello Barbara and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotWe have had a great experience from the…
We have had a great experience from the beginning with Debbie helping us. Buying your first home you don’t really know what needs to happen, but she is always there to answer our silly questions and is always happy and positive. The Lovell homes are my favourite new builds and I would recommend them to anyone!
Shona · 28 July 2023
Agent replied · 11 June 2024
Thank you Shona for leaving a wonderful 5* review of your experience buying a new home at Bowlers Green in Hopton-on-sea. It can feel quite overwhelming buying your first home, and we're really pleased to hear that Debbie has been there to support you and answer any questions which you've had. We've passed your comments on directly to Debbie, who will be really happy to read them.The Lovell Team
★★★★★ 5/5
TrustpilotBrilliant experience from start to finish
Brilliant experience from start to finish at Locke Gardens Newport. Kathryn helped us choose the perfect home and made the reservation process easy and stressfree. Herself and Lloyd then helped us order extras, make all the arrangements and were always on hand to answer any questions. We are over the moon with our new home and would highly recommend!
Sarah · 30 April 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review Sarah. We are so pleased to hear your positive feedback which has been passed onto the sales team.
★★★★★ 1/5
TrustpilotWhere do I start?!
Where do I start?!If I could give them 0 stars, I would. Bought my first home off them which I physically despise going home to because of the amount of issues and the non-existent customer service from them. I’ve heard every excuse in the book, they don’t care about your happiness or the quality of your home, they want your money. End of. I couldn’t built a better home myself. Considering selling my house after not even being in it a year and the development not even being finished. I am one distraught first time buyer.
TAYA · 26 September 2019
Agent replied · 11 June 2024
Hello Taya and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotMy complaints is being ignored!
I have raised several complaints to Lovell directly in the last 2 years and have never received a response back from the customer services team directly. I recently raised a complaint 6.8.19 again copying in all project managers and the CEO and still haven’t had a response. The timeframes are 28 days (which is appalling) however it’s just bad customer service to not even send an acknowledgement on the receipt of a complaint and the progress of the complaint. The automated email response is not an acknowledgement. Lovell homes hasn’t engaged with me at all since my Complaint. I wouldn’t recommend purchasing a house through this partnership.
Jkj · 27 August 2019
Agent replied · 11 June 2024
Hello Jkj and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotEmma was absolutely amazing!
Emma at Lovell was absolutely amazing! Her honesty, integrity and helpfulness can not be given enough praise - thanks Emma!
Charlotte · 17 May 2022
Agent replied · 11 June 2024
Hi Charlotte, thank you for your kind feedback which has been passed on to Emma. We look forward to welcoming you in your new home at Trinity Walk soon!
★★★★★ 1/5
TrustpilotBE WARNED
Save yourself so much stress and anxiety and DO NOT buy from this builder! The five star reviews are from people who have not moved in yet!! You want to know what you will get, filter to the one stars and this is the true reflection of what your hard earned money will get you….Misery! I don’t need to document on here everything that has happened to us since we moved in in June 2021…read everyone’s else’s and that’s pretty much been our life and still is….Please take heed of what people are saying as they arnt saying it for no reason!
Katrina · 25 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
