Lovell Derby reviews

★★★★★ 5/5

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Best option for first time buyers.

I was delayed by my solicitor, but Lovell homes were very kind enough for being patience throughout my home buying journey.

Mohinder · 26 April 2026

★★★★★ 2/5

Trustpilot

A lovely home, but appalling after sales service

A really lovely home, which is why we fell in love with it at first sight. Like with any new home, you only discover the 'snags' after you move in, and this is normal. What isn't normal is the appalling treatment we have received from Lovell's customer care team. They do not understand the concept of after sales service and senior management have no desire to do anything about it. They have been extremely slow and very reluctant to deal with most defects. After many months and many broken promises, the vast majority of issues remain unresolved. Lovell's contractors seem unwilling to remediate the issues caused by their poor workmanship and Lovell don't seem to care about the customer that is left in the middle with all the unresolved issues.

Johann · 8 September 2021

★★★★★ 1/5

Trustpilot

Left a sour taste

Put an early bird reservation on a plot at Williams Park back in April and in the meantime progressed our house sale, finally called four days that the plot was now released and we were given the purchase price. All happy days. Then the next day we were told the Keyworker discount we had agreed was being discontinued so our planned saving was no more. We were also instructed to speak to their mortgage chap to get "qualified" which we duly did. The this morning and only four days after being told it was all systems go, we've been told the plot is now no longer being released and might not be until October and they couldn't confirm if the price was going to change. So they now know how much we can afford so am suspicious they're going to whack the price up as well as severely delaying our plans. Really poor experience so far and seriously debating whether to bother continuing with them.

C · 8 September 2021

★★★★★ 2/5

Trustpilot

Rollercoaster ride

Rollercoaster ride- here's the short of itBuild quality- outstandingFixture and fittings- OKHandling of issues- extremely poorSales- extremely poorCertain people- amazingOur sales experience started well with our purchase on Tennyson Fields. We were greeted and treated well on our viewing and fell in love with a Farnham. After we reserved things with sales went downhill. Communication was extremely poor meaning that on multiple occasions we were well out of the loop. On more than one occasion I rang to check that our move date in two weeks was still going ahead, to find out that we had in fact been put back (even up to a month). On moving in, the quality of the build was clear. We had a small snag list, which was really quite picky and the house was just beautiful. It made the trouble with sales so worth it. Our snags were solved quickly by the original site manager. We had a problem with hot water and someone was round within hours to fix it. It went downhill when our shower leaked, which came through our ceiling. We understood things go wrong. We called the emergency line as this first happened on a weekend and were told someone would come but they didn't. Eventually some one came and fixed the problem over a week later. A week after that, we had another waterfall in our kitchen and again we were failed by the emergency line. To cut it short we are three months later and I've only just got my shower back. At the end of it all, I adore my house and the development I'm living on. I would dare say the house is almost worth extremely poor service. There are some people who are absolutely amazing and will do anything to solve your issues, just pray it's them you can call upon.

Lily · 7 September 2021

★★★★★ 5/5

Trustpilot

New Home

I posted a review a couple of days ago regarding our recent move to a lovely new Lovell home on Lark Chase, I inadvertently failed to mention that the service afforded to both myself and wife has been exceptional with special thanks to both Ged the site Manager and his Assistant Manager Shane. Both these Managers are extremely helpful, courteous and respectful. They have ensured that jobs raised as part of their after sales occupiers snagging list have been or are in the process of either being attended to or a suitable date for any work to be carried out arranged to ensure that the work identified is to be completed. Both Managers have made courtesy calls at the address to ensure that we are happy with our new home and take the time to reassure us if anything is not as it should be. I can see as to why Lovell have been deemed 5 star rated with employees of this nature. Thank you again.

David · 3 September 2021

★★★★★ 1/5

Trustpilot

Principal Point

Extremely poor service. Even on purchase, not kept informed, were told we'd be able to see the house on 2nd fix and decide plug sockets etc. Never happened, tried to fob it off on Covid, but was just a poor cop out. Once complete and they'd got the money, it then took weeks to get issues rectified, still have issues and damage caused by contractors from March yet to be addressed. Sales and Site management dire and inept. 6 weeks plus response to emails from customer care. No offer of an apology at any point. Not the only one on this development to experience the same or worse in terms of build quality and customer care.No consideration to the people living in the houses whilst they continued to build the site. Beware when dealing with them, I'd also advise a third party snagging company to inspect the property once built. Would not buy a house from Lovell again.

Harry · 3 September 2021

★★★★★ 5/5

Trustpilot

A 5* company for me!

Having just looked over other people's reviews I'm actually shocked that Lovell have had so many negative comments. I have had nothing but outstanding treatment from the Lovell team in Newton St Faith. This is my first ever new build home and it is a refreshing change from period properties to not have lots of upkeep and remedies/damp etc. Dawn, in the show room, went above and beyond to get the completion done on the day I requested to suit my work holidays. The couple of faults I identified during my visit were resolved rapidly and since I moved in in June 2021 I have had numerous checks from the site managers (Luke and Chris) to see all is ok. They have gone the extra mile to meet a couple of extra requests I have had and all the tradesmen have been polite and helpful. The build quality itself is very good. Carpets and tiling I selected are of good quality and I am extremely delighted with my first new home. I can't thank them enough for making the whole process so lovely for me and my children. I highly recommend the Norfolk Lovell builds.

Karina · 31 August 2021

★★★★★ 1/5

Trustpilot

We visited the show house at Keeper's…

We visited the show house at Keeper's Gate Weston-super-Mare when first opened. The customer service was appalling. A middle aged woman dealt with us in a very aggressive manner, seemed to think we had just bought a house elsewhere which totally confused us. Then asked us if we'd taken our shoes off before entering the house and did we have our own house on the market? We own other properties in the area and do not need to sell our own to purchase one of these but I wasn't going to furnish her with this information. Although we thought the property very nice, she totally put us off. Lovell ought to consider who they are employing in future. My husband and I dubbed her the sales prevention officer.

Sue · 16 August 2021

★★★★★ 2/5

Trustpilot

It's all been going downhill...

At first, Lovell answered our calls and responded by sending people to help solve the problems that came up. However, they very quickly stopped doing this which happened to also be at a crucial moment for us as all the bathrooms had leakages, destroying our downstairs ceiling and almost our expensive light fixtures! When they finally sent someone after weeks of calling, the worker claimed to have solved the problem giving us false hope as the shower very soon began to leak again. We are currently back to calling the "emergency calls" line which they do not pick up, making it very clear to me that they will only be contacted when they want to be contacted. Who knew the idea of Lovell having good customer care would be too good to be true?

John · 13 August 2021

★★★★★ 1/5

Trustpilot

Manager Swearing about us on CCTV to Contractors

Poor customer service. Won’t take my calls because they constantly give excuses.Exposed sharp tiles for nearly 3 months now and 4 visits from various people to look at a botched wall.No further forward in over 18 months!As for management, we’ll, I’m still waiting on my call back from the 4th September and constantly told someone will call me back. Doubt they will!Told them at this rate will end up with getting our own joiners to fix and will invoice them! Of course they said no!So many issues on our estate, including all 3 storey properties having the same leak!Updated 12/08/2021 following their request for further info.We even have their Manager swearing about us on CCTV to other contractors!

Shaun · 12 August 2021

★★★★★ 5/5

Trustpilot

Lovell House - Purchasing Experince

Joanne did an amazing job of explaining every small detail regarding the purchase we are making . Which helped us in making a informative decision. But the whole team on-site is amazing and really helpful . Would really recommend Lovell House and Joanne to everyone out there think of buying a new build property.

Alefiyah · 19 February 2024

★★★★★ 5/5

Trustpilot

Liason officer Ann Marie was incredibly…

Liason officer Ann Marie was incredibly helpful with everything and continues to be great support in purchasing my house

Gerard · 17 March 2023

★★★★★ 5/5

Trustpilot

I am only at the beginning of my…

I am only at the beginning of my home-buying journey but Chloe has been amazing. Both, her and Hyacinth are very helpful and great support. Thank you very much!

Annamaria · 26 January 2022

★★★★★ 5/5

Trustpilot

Jade Fan is extremely helpful to…

Jade Fan is extremely helpful to provide very good information and great idea of house purchasing including all materials selection.

Tammy · 6 February 2023

★★★★★ 1/5

Trustpilot

Terrible

Let me just start by saying if your buying a new build house so you are covered for any issues in the first 2 years … do not use lovells , we bought our first home last July and right from the begining with paper work and them telling us to sign and noticing they charged us an extra 500 on the paper work and when we pointed it out they said sign it anyway and they would sort it out and when I refused they got all huffy and acted like it was my fault … we then paid extra for turf Wel got it as aIncentive to choose them , came to move in day the turf had been laid and was all dead we told them about this to which there reply was you should have watered it … bit hard when we. Only moved in that day .. after that it was problem after problem .. they came to fix the turf while I was at work , came home to find mud all over the place stones chucked in gaps to cover up places they couldn’t be bothered to turn my washing line taken down smashed on the floor my shoes outside chucked in the middle of the grass with no apology . 2 weeks later the turf was dead again even after being watered every day … to this day almost 10 months on I’ve reported time and time again and still no one been out to look or fix. In December my gutter was leaking I reported it on the day as it stained the render … this was only fixed yesterday after 7 months of emails and emails and days of work and no one turning up and then told they wouldn’t fix the render as this is my issue … living room stuck shut with a candle burning , was told this wasn’t a emergency it’ll be 2 months before some one can come fix it … bathroom vinyl floor bubbled … told to poke a pin in and if it’s not water it’s not a emergency … took a day off work for some to come fix this , they turning up to fix a carpet and had no idea it was vinyl floor … leak under the sink took a day off work for this to be fixed told they would be there at 11 rang at 10 past 11 to be told they was running late … rang at 12 to be told he would no longer be attending as he had to attend a more important job … shower over flowing reported In January … no one ever came fixed it my self … so If your buying a new build to be covered for issues. Don’t waste your time with lovells I no people who have bought from Taylor wimpy and lindums and received flowers and money if they had any issues and things fixed … all I get is a email to say there looking in to it then 3 months later exactly the same reply . Use another new build company if you want customer service I wouldn’t ever use Lovell again and also any one I see round site looking at the houses I will also tell them the same :) And now just been informed that all this is acceptable and they meet the criteria

Craig · 16 July 2021

★★★★★ 5/5

Trustpilot

Lloyd is excellent and so easy to talk…

Lloyd is excellent and so easy to talk to and help you along the way.

Dan · 8 July 2023

★★★★★ 5/5

Trustpilot

Great Service

The staff has been very warm and welcoming every time I visit with my parents. They have been very helpful and patient with my parents and have done their best to put any worries at ease despite my parents not being able to communicate in English.

MF · 7 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. Hyacinth and Olivia were brilliant in guiding me through the reservation process. I had a surprise gift afterwards. I recommend Lovell homes

Ethel · 5 July 2022

★★★★★ 5/5

Trustpilot

Amanda is a truly wonderful lady

Amanda is a truly wonderful lady, very professional and extremely personable. She explained everything thoroughly leaving us without needing to ask questions.

Marilyn · 29 October 2022

★★★★★ 5/5

Trustpilot

Great service

I have a new build and Lovells contacted me for my list of snags and set a date to come and repair them. All done by Dave Finglas in a really professional manner . Clean and tidy, nothing was any trouble .

Kerry · 28 August 2024

★★★★★ 1/5

Trustpilot

This company is disgusting, disgraceful and disingenuous

This company is disgusting. From sales advisors that tell you barefaced lies, to cowboy contractors that do a terrible job building your house and then an even worse job trying to patch up snags, to a site manager that uses aggression to cover up major defects, to a customer "care" team that simply put is disgraceful, incompetent and lacking any empathy. Lovell do not care about anything but filling their pockets with your cash. Don't expect any customer service from these guys. They take your money and then they check out. If you're thinking about buying from them ... don't. If I could give them 0 stars I most certainly would. You might see banners produced by them with 5 stars on them ... laughable and infuriating ... all of the local community living in their properties agree.If you do buy from them, don't use their recommended solicitors. All in cahoots and, to our surprise years down the line, they did not even ensure that all legally required documentation (including a building regulation certificate) was in place before allowing us to complete.

Say · 1 April 2021

★★★★★ 1/5

Trustpilot

“Customer (don’t) care”

Looked promising on paper. An apartment in a converted police station.More form over function though! Unable to fit ensuite towel radiator due to changing dimensions of room by boxing everything in. However I wasn’t informed till after the event and the room completed.First weekend found that dishwasher and washing machine not properly connected. Water supply to ensuite basinfitted the wrong way around. On trying to register with an electricity provider it was found that the wrong meter was registered to this property. As they are smart meters it matters! Site manager ( who was originally an electrician) argued that they weren’t smart meters. This makes me question his competency! No assistance from Lovell whatsoever to try to correct this error. However the young girl next door whose property was fitted with my meter was given a lot of help! I was told I had to fend for myself. It has taken me 4 months and hours of telephone calls to try to correct what is a Lovell error. In the meantime I can’t properly monitor my electricity usage.Insufficient sound proofing between apartments means I can hear her next door in her kitchen, talking , chopping vegetables, parties during lockdown etc. Complained about the noise to Lovell only to be told it passed sound tests and the wall was one of the old police station walls that’s 300ml thick. However the plans state otherwise! Presumably this is what “customer (don’t) care” was told by the incompetent site manager. Now the “customer (don’t)care” team ignore my emails. This also applies to the Sales Manager and the Sales Director. A truly terrible company!

Joel · 26 March 2021

★★★★★ 5/5

Trustpilot

First time buyers

I’d like to say what a great experience me and my partner have had during the process of buying our first house so far. Luke king, the sales rep that handled our purchase has been brilliant. Detailed and Thorough throughout the whole month, we don’t have enough good things to say about him personally.

Jacob · 8 January 2024

★★★★★ 5/5

Trustpilot

Cannot fault them

Cannot fault them, they were onside and engaged fully with us from the very start of our discussions with them. They do do enough for us and nothing is too much trouble. Excellent customer service, some of and if not, the best we have had!

Heidi · 1 July 2024