Lovell Derby reviews

★★★★★ 1/5

Trustpilot

Shocking Customer Care

Still not fixed outstanding major snagging issues after over a year in the house. A snagging list is expected but surely you’d expect all issues to be resolved within the first year. Very poor communication from Customer Care. No one seems to be able to raise a formal complaint for me. They are clearly in no rush to sort anything out. Suspect too busy trying to rush people into unfinished homes before Christmas like they did with us. Suggest prospective buyers read reviews posted following completion rather than at the sales stage as obviously they are very helpful before you buy but once moved in the post-sales care is absolutely shocking. I posted a review previously and the reply they gave was an obvious templated lie. If you are considering buying with Lovell, I’d strongly recommend buying a new build with another builder instead.

Josh · 14 December 2022

★★★★★ 1/5

Trustpilot

5* builder more like 1*

Been in the property 8 months and we still have issues outstanding from when we moved in. Build quality absolutley shocking. We were left with a hole in our downstairs toilet wall for 6 months as they laid flooring over the waste pipe which was sitting above level, causing a lump, they tried to cut the waste pipe to level the floor and there was subsequently a leak. They still havent bothered to fix it and have offered to hide it as they cant be bothered to do the job properly. We also have issues accessing and leaving our house as the door gets jammed, our fridge is bent, there is paint splatters left all over the kitchen side which we can't get off, they have mismeasured the boxed off area around the stairs which means the lounge door won't open fully, instead of fixing the problem they came round with a doorstop, our lounge door hits the door frame, there are knocking noises any time the taps are on in the upstairs bathrooms, our windows get jammed, We have no fence in our rear garden and should of had hedging to screen the property at the rear, they put twigs in. All properties on this development should of had a shed/bike storage installed as per the plans they submitted to the council, they haven't bothered and as such we've had to submit a breach of planning. Oh and our patio floods. Avoid at all costs.

Lauren · 7 December 2022

★★★★★ 5/5

Trustpilot

This is our first brand new house and…

This is our first brand new house and we where really looking forward to moving on to the sycamores Kirkella, overall our experience has been great, we’ve not had many snags and most have been rectified really quickly apart from one , we’ve got some metal fencing that is supposed to be in the front garden but it’s been sat in my back garden for 6 months!! Apparently waiting for posts which are delayed, I have a friend in hull who could have manufactured the posts in approximately 1 week , please could you sort out before Christmas, I would like to add that Sharon in sales office and Kieron site manager are a credit to your company, would love to give 5 stars if possible, UPDATE , great response from Lovell, had the new fencing put up today after only 3 days from review!! Great work guys

Charlie · 24 November 2022

★★★★★ 5/5

Trustpilot

The customer care was fantastic.

Excellent customer care and all done very efficiently. The work done was perfect. Thank you.

Roger · 3 December 2025

★★★★★ 1/5

Trustpilot

Massive leak from roof and ignored by Lovell

Bought a new build house in 2015 in Manchester. Very poor aftersale customer services since, especially after 2 years they do not reply to any questions and asked that we discuss with NHBC. Now NHBC accepted our claim with persistent roof leak into upstairs bathroom all the way down to downstairs kitchen, ceilings and walls are full of black mould. Lovell did not send builders to attend with NHBC to asses the claim, and neither responded to request to fix the building issue within expected timeframe after the claim was approved by NHBC. NHBC said they could only offer a fixed sum of money for us to get our own help- we had tried contacting other builders but no one would want to fix this mess, they must have sensed it is not a straightforward building fault! I thought we could at least have had sone communications from Lovell but they just ignored the claim- basically could not care less.As with all other feedback, pre sale customer services can be quite charming, but since we moved in and especially with this massive leak from the roof- they could not bother less it seems.Update: 16/11/22 - received a call from Lovell customer services stating they did not receive contact from NHBC and asked that I contact NHBC.I contacted NHBC who confirmed they had informed Lovell but the outcome was to offer money as Lovell did not offer builder.I contacted Lovell at Manchester who looked into the system and clarified they had indeed received request from NHBC 2 weeks ago and had replied back to them - but they declined to let me know what their reply was, and asked that I speak to NHBC, and that they had nothing else to add.

C · 22 November 2022

★★★★★ 4/5

Trustpilot

The buying process is easy

The buying process is easy and Tanya is very helpful with information and next stepsSo far it’s been a good experience

Geoffrey · 6 October 2023

★★★★★ 5/5

Trustpilot

Lovell's representative Neilesh…plot 51 Castleward. Derby.

Lovell's representative Neilesh Majithia has been extremely helpful throughout the entire buying process so far. Appreciated Nilesh's experience.

Bill · 11 December 2023

★★★★★ 1/5

Trustpilot

Terrible experience - not worth 1 star

We reserved a plot at Weston Woods, a show home that was not only complete and was furnished. We were pressured to exchange contracts early or the house would be placed back on the market. We in turn encouraged our buyers to exchange quickly. When the exchange day came Lovell would not give a completion date. They then bumbled about for weeks giving excuses and letting us know everything was alright. Our buyers got sick of waiting and pulled out and we lost the house because of Lovells incompetence.Cost us several thousand in legal fees searches etcAvoid like the plagueWe lost our sale because of the ineptitude of Lovell.We were given a date for completion and when we came to exchange they would not give a completion date. Their poor communication cost us our buyer

Mr · 19 October 2022

★★★★★ 5/5

Trustpilot

Purchase of a house. The experience of buying a house at Locke Gardens was made simple and easy by Lloyd. Very pleasant man and not too pushy.

The experience of buying a house at Locke Gardens was made very quick and easy by Lloyd. He was very pleasant and easy to deal with.

Clive · 2 May 2023

★★★★★ 1/5

Trustpilot

plumbing leaking

Today My downstairs toilet ceiling started leaking.It seems not a small problem，You have cut two holes in the ceiling of my living room to fix the pipe inside, the plumber who repaired said that the pipe inside was not tightened by the builder before, and now damp patches on toilet ceiling, just moved into our new house in May .The brand new house, the water pipes in the walls are all leaking, Please do a thorough inspection of the quality of the interior of the house!I’m afraid our house has many hidden problems.

Xiaolong · 28 September 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service! Once they have your money they take forever to rectify any issues or even more concerning is they try to cover it up. From the start Lovell Left our house with over two hundred snags and said it had been snagged which was not the case. Lovell left our rear garden with building rubble which included broken bricks, roof tiles, broken peices of ceramic tiles, nails, cement and clay.We have had several landscapers in who refuse to lay lawn on the clay and building rubble which Lovell tried to tell us is top soil. They eventually admitted there was building rubble and removed the rubble from some parts of our rear garden six months later. However the clay and rubble mixed in it still remains.The condition of our front garden was better than the rear and they did remove the rubble and clay from the front and replaced it with top soil. However due to the fact they can't get a digger in the rear garden they want to do short cuts. We are still waiting almost a year on for our top soil in our rear garden so we can have a lawn. We have young children and this was meant to be a family house with a nice garden for them to enjoy and play in. Instead our children can't understand why Lovell have made them wait so long to try to get our garden sorted out. They have been injured by the rubble left in our garden, Lovell simply don't care. We have had to resort to using our front garden which with a toddler and cars not very practical.

N · 22 September 2022

★★★★★ 1/5

Trustpilot

Lovell Homes - Glow Garren

Lovell Homes Glow Garren. The only poor quality property we have ever owned. The remedial works carried out have been pitiful, poor standards, incomplete work and a very defensive response. Despite earlier positive signs of a more engaging and supportive approach, that has since lapsed. The response from managers who are supposedly customer focused is at best defensive and arrogant. We will never buy another Lovell Home again! We took possession of our property March 2024, we have been more than patient! Pathetic.......

NL · 23 October 2024

★★★★★ 5/5

Trustpilot

First impressin

William park gives a great homely feeling. Its clear visually that houses are well built and speaking to a couple of residents, I felt that they were satisfied with the purchase. I also feel that houses are reasonably priced. Unlike old properties - new bulit are not going to be cheaper to buy first time due to the rising cost of building houses. Sales team is very helpful and friendly. I look forward to have the finished product.

Muhammad · 5 December 2022

★★★★★ 1/5

Trustpilot

If you like to be ignored by customer…

If you like to be ignored by customer care over significant issues, have rude and ignorant workmen use your driveway then it’s the perfect developer for you. Especially with out of plumb exterior walls and internal out of square walls. Just appalling that they can get away with it. Best £200K we’ve ever spent. If you like to be ignored by customer care over significant issues, have rude and ignorant workmen use your driveway then it’s the perfect developer for you. Especially with out of plumb exterior walls and internal out of square walls. Just appalling that they can get away with it. Best £200K we’ve ever spent.

Jordan · 17 September 2022

★★★★★ 1/5

Trustpilot

I feel compelled to leave an honest…

I feel compelled to leave an honest review for anyone considering moving here, because the reality is very different from what was presented during the buying process.

Shade · 3 May 2026

★★★★★ 1/5

Trustpilot

Shocking

Shocking - bought a house in 2016 only to be told when selling it that, and this is quoted text: "Good morning,Please see the response from our technical team-I have received a response from Building Control to say that unfortunately a completion certificate has not been issued as the insulation and seal was required to the loft hatch. They are asking if the homeowner can provide a photo showing the loft hatch open so they can see the insulation and seal and also a photo with the loft hatch shut. Hopefully this would be sufficient to resolve the issue. Please could you provide us with their request and we can move this forward for you.Kind regards"How can you be selling houses that don't have the correct documentation!?

Anonymous · 12 September 2022

★★★★★ 5/5

Trustpilot

Holmewood

My daughter and her partner were let down at the last minute by another developer and we happened upon Stephenson Grange at Holmewood. I am so pleased we did. The sales executive, Jo James got us in at the last minute and showed us around all the show homes giving personal tips and professional recommendations to a young couple. They put an early bird deposit on a plot which is ideal and Jo has kept them up to date throughout the build of their new home which they have now reserved. I have found Jo to be engaging, professional, helpful, open and honest since we were first welcomed and I would highly recommend. In fact, we are also thinking about moving to the same development should something become available.

Tim · 30 August 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Good service at all levels from start to finish. Very well built bunglow. Excellent geographical location and reasonable prices. Thank you Matt and Jo.

Muhammad · 1 June 2023

★★★★★ 5/5

Trustpilot

Rosann was so helpful and was very…

Rosann was so helpful and was very informative! She made us feel very comfortable and made picking our new home very enjoyable! She was more than happy to answer any questions we had which was very helpful

Taylor · 18 December 2021

★★★★★ 1/5

Trustpilot

After care is shocking. Never buying from Lovell again

Sales team were good but once moved in the after care team are shocking, their not interested in any problems you have. Three visits to fix a tap and still faulty so gave up in the end. The bath leaked into the kitchen they came to put stain blocker on the ceiling and didn’t paint it which left a bigger stain so had to take another day off work for them to come back to paint it but looks like it’s been done with some random paint they had on the van so also gave up with this issue. There’s that many cracks appeared in every wall and ceiling in the house so got them back to sort it out. I received and email from them saying they will fill and sand all cracks and re paint, the painter turned up with no paint but filled all the cracks but didn’t sand any down, I rang them to see when it was being painted which they said their not painting it now as they didn’t realise it was a show home so now I’m left with dark filler patches all over the house which looks a right mess worse than seeing the cracks. We now need to decorate the whole house which is causing stress on my family. They offered me £200 towards getting it done which might just buy the paint brushes. They have no care what so ever which is why I would never buy from them again. Your after care team will ruin your business. SHOCKING

Anonymous · 14 August 2022

★★★★★ 5/5

Trustpilot

Ema, Tom and Raheel

Ema, Raheel khan and Tom was very helpful to understand and sorting our problems . We are looking forward to buy a property in Cockermouth. Thank you.

M.banu · 10 February 2023

★★★★★ 5/5

Trustpilot

Gaynor was amazing to deal with.

Gaynor was amazing to deal with.She made sure we felt comfortable,she explained everything to detail.Every question we had was answered to satisfaction. Would recommend anyone to use Lovell.

Ashlee · 5 January 2023

★★★★★ 1/5

Trustpilot

They don't care post sale..

Lovell started off so strong with the purchase however their recommended solicitors were terrible and nearly responsible for the sale falling through multiple times. Once in the house everything seemed great and a few problems were sorted out, however in the long run they just don't care. We are on the Louth estate where they have abandoned finishing grass verges and sorting out problems within the first year for a new development at the end of the road. We have weeds the height of myself growing out of the incomplete verges that are now blocking vision coming out of our drive and spreading into the gardens. Money paid in a maintenance fee has gone nowhere and the complaints procedure is none existent, over 30 days waiting for the response and nothing. I know of other neighbours on the same estate with equal frustrations, poorly fitted parts and bad plumbing with no custom service or solution in sight.

Ross · 2 August 2022

★★★★★ 5/5

Trustpilot

So far, so fantastic!

Everything from initial appointment to reservation has been superb. Lloyd has been fantastic in answering any question and is very knowledgeable. So far so good!

Kelly · 11 April 2023