5/5
TrustpilotExcellent service.
Shannon handled the sale of our property in Knowle, she is very professional and thorough and driven to succeed. Can’t recommend them highly enough.
Trusted Agent profile · Derby, Nottingham
Verified
John Shepherd Derby reviews
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Derby
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotInternal communication is no great.
Internal communication is no great.Issues are not followed up properly and feed back to land lord is poor and not consistent.No great help in scrutinising property after tenant leaves.
5/5
TrustpilotKept up to date
We've seen a property for renting and started the application. We've been kept informed with everything and whenever there were questions there was always someone getting back to me.
5/5
TrustpilotBravo to the team they have good…
Bravo to the team they have good customer service
5/5
TrustpilotAmazing from start to finish!
Amazing from start to finish. We had a great experience when purchasing our property with JS. Natasha W was fantastic throughout and always willing to go that extra mile.
5/5
TrustpilotCan’t fault Drew
Can’t fault Drew at all to be fair. Nice bloke, consistently kept in touch, wasn’t pushy; very friendly and genuinely helpful. Was good following the move in as well and has so far stayed in touch which I rate highly. Would recommend.
5/5
TrustpilotGreat service by property manager Lauren
Can’t fault the work of my dedicated property manager Lauren. She was effective and diligent with the job, ensuring I was kept in the loop regarding any issues that arose.
5/5
TrustpilotShe is responsive, understanding, and above all professional.
Lily Johnson persuaded us to come back to John Shepherd after we had switched away. She recognised the issues we had and managed it so that it worked for us. She is responsive, understanding, and above all professional. We are very pleased we moved back
1/5
TrustpilotDamp damage refund…
Still waiting for my daughter's refund for furniture and other items lost due to damp in one of your lettings.
5/5
TrustpilotRented a flat for 3 years through John…
Rented a flat for 3 years through John Shepherd and Rajak Ali (our property manager) was brilliant.Thoroughly recommend them
5/5
TrustpilotI would highly recommend using John…
I would highly recommend using John Shepherd, they have supported me through the process of renting a property and I’m sure that if I purchase a property in future I will try and do it with them, they were fantastic.
4/5
TrustpilotNice apartment
The agents working in the company are friendly and helpful. They answered all the questions i had and provided me with an apartment i love.
5/5
TrustpilotGreat professional service
Great professional service , I met with the agent at a property I was interested in, she was really helpful all the way through the process. Would recommend.
5/5
TrustpilotThe staffs are efficient and responds…
The staffs are efficient and responds to emails almost immediately. Megan Johnson and Drews Swadkins do their so well. I am very satisfy both of them.
5/5
TrustpilotThe staff are so friendly and we’re so…
The staff are so friendly and we’re so helpful during the whole process of me moving into my new home. I have recommended them to family and friends.
1/5
Trustpilotunprofessional members of staff who are…
unprofessional members of staff who are unhelpful! wouldn’t recommend at all
Agent replied · 8 May 2024
Thank you for your review. If you please can provide us some further details we can look into this review for you. We pride ourselves on customer service so would like to resolve any issues you may have had.Thank youDrew Swadkins | John Shepherd
5/5
TrustpilotAbsolutely satisfied with John Shepherd service
I’m extremely happy with the service provided by John Shepherd team. They were always reachable and quite prompt in responding to my questions and concerns.
5/5
TrustpilotA successful result
After 3 abortive sales, the fourth transaction finally went through thanks to the perseverance of Shepherd’s sales team. Well done and many thanks.
5/5
TrustpilotInformative and supportive service provided
Destinee Rowe provided my wife and I the type of information we needed to make a decision around the property we went onto to rent with John Shepherd in Edgbaston. We found Destinee to be friendly, helpful, flexible, patient and not pushy in any way.
5/5
TrustpilotI was guided through a very efficient…
I was guided through a very efficient sale by Natasha Watkins at John Shepherd. She was quick to answer any queries I had, and I felt she was a "safe pair of hands".
5/5
TrustpilotVery friendly service
Very friendly service . 100% satisfied . No delays . I'm really happy by signing with John shepherd estate agents
5/5
TrustpilotI deal with Lauren Foster who was been…
I deal with Lauren Foster who was been really great, very responsive to any queries and requests and extremely helpful - couldn't be better!
5/5
TrustpilotGreat customer service for landlords
I’ve been really impressed with the speed and professionalism from Felicety Owen-Hall. She has supported me recently with two of the properties I own.
5/5
TrustpilotBrilliant services and communication
Brilliant services and communication. We found the house we love and we were looking in the last 5 years, thank you for everything! Brilliant team
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