John Shepherd Derby reviews

★★★★★ 1/5

allAgents

Property Management /

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!

Appalled · 6 April 2018

★★★★★ 1/5

allAgents

"Property Management /..."

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!

Appalled · 5 April 2018

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future

Julie · 12 February 2021

★★★★★ 5/5

Trustpilot

Highly recommended

I was recommended to Jack Richardson by a colleague after having a negative experience previously elsewhere. Jack took the stress away from the entire process with his sound knowledge, and was proactive throughout. He was upfront, honest, and easy to speak to.

Laura · 12 November 2020

★★★★★ 5/5

Trustpilot

Natasha

Natasha, was helpful and went that extra mile to make sure we sold our house easily and helped us agin to buy our new home. An absolute star..

Ron · 27 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend Jack

We found Jack to be a very honest agent during the time he was working with us on a potential house purchase. We didn’t end up buying the house but he wasn’t pushy with the sale or feed us the usual ‘waffle’ that some agents do. He did all he could to overcome the objections that we had on the property and would highly recommend him when buying or selling a house.

Luke · 17 February 2021

★★★★★ 5/5

Trustpilot

Praise for Lauren!

Lauren was so helpful with viewings and recommended me the best solicitors! Everything is running so smoothly and made my purchase so much easier!

Millie · 17 February 2021

★★★★★ 5/5

Trustpilot

I highly recommend using John Shepherd…

I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.

Mr · 9 July 2021

★★★★★ 5/5

Trustpilot

MEGAN JOHNSON

John Shepherd is my goto letting agency. Megan especially was phenomenal , honest and of great help to me in securing a nice place to stay. Although, the processes are lengthy, one thing is certain, it was worth the wait. Highly recommended and happy to have recieve their services.

Taiye · 16 October 2023

★★★★★ 2/5

allAgents

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

Solihull · 4 September 2016

★★★★★ 5/5

Trustpilot

I met Megan on one of the viewing of…

I met Megan on one of the viewing of the houses. She was very professional in her dealings and was very welcoming. The best part was that she was available to be reached during office hours through her cell phone, and made in person viewings possible during covid times a well.Even though i didnt ended up renting the property from john shepherd but i will definately be recommending her to my circle.

Sirhan · 15 January 2021

★★★★★ 5/5

Trustpilot

I wrote a scathing review last week but…

I wrote a scathing review last week but must now apologise. I thought that it was the agents who were at fault but it has now become apparent that it was the landlord's mis communication that was the problem. Lauren managed to sort out the problem and get our full deposit back for us.

Tracey · 25 May 2023

★★★★★ 5/5

Trustpilot

It is my first time am renting a whole…

It is my first time am renting a whole apartment in the UK. John Shepherd Estate Agents provide me complete and smooth onboarding process for renting an apartment.

Krishna · 6 November 2024

★★★★★ 1/5

Trustpilot

One of the worst letting agent! Colmore branch!!

One of the worst letting agent!! Never ever get any repairs done in time and gives complete ignorance even to urgent issue!! Never rent out from them!!

Sam · 22 November 2022

★★★★★ 5/5

Google

So so happy with the help provided, would strongly recommend to rent through them! Very considerate and patient!

Dare · 15 March 2025

★★★★★ 5/5

Trustpilot

Hands Off Rental

John Shepherd provides me with a hands off rental experience. I am only contacted when the need arises, which isn’t very often. They take care of all aspects of the rental and are very accommodating when I have any queries. I couldn’t be happier with their service

JW · 30 October 2023

★★★★★ 5/5

Trustpilot

Excellent as always.

Excellent as always.Very professional and attentive staff efficient in everything.

Gillian · 16 February 2024

★★★★★ 1/5

Trustpilot

Tenants exploiting agent!

If we could give NEGATIVE stars it would be more appropriate for John Shepherd.

Maqsudur · 29 April 2025

★★★★★ 5/5

Trustpilot

Lily was highly assistive

At first, everything was closed to my face while I was doing the application and other stuff but Lily had great experience and a very high ability to help me avoid problems and mistakes. Now I’m staying at the apartment and appreciate her work and understanding.

Abdualrahman · 13 November 2023

★★★★★ 1/5

allAgents

Scumbags.

Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.

Stephanie · 27 July 2020

★★★★★ 1/5

allAgents

"Scumbags...."

Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.

Stephanie · 26 July 2020

★★★★★ 5/5

Trustpilot

Rickie was hugely helpful in securing a…

Rickie was hugely helpful in securing a suitable new home in this area. He is a credit to John Shepherd!

Nick · 26 June 2021

★★★★★ 2/5

Trustpilot

Not the best

They didn't tell the tenant they switched off the gas and he was without heating and called me at 10PM We agreed on discounted price to find a tenant but they went back to their usual prices AFTER not very professional and doubt will use them again

BALK · 6 October 2023

★★★★★ 5/5

Trustpilot

Ailish has been fantastic

Ailish has been fantastic! Right from the off she has been professional, smiley and helpful. Thanks for all your help Ailish 😀

Rachel · 18 December 2020