Hall & Benson Allestree reviews

★★★★★ 5/5

Google

We have been really impressed with the process and how quick it has taken to get in to our home. Katie Broderick has been fantastic with us and I know she is there for any questions we have and to help with anything we need. Thank you for your patience and time Katie! I highly recommend Hall and Benson!

Tom · 17 December 2024

★★★★★ 5/5

Google

Me and my partner have just recently tenanted a property from Hall & Benson and their wonderful employee Molly! She has been an absolute star throughout the whole process consistently going above and beyond to make it a stress free and enjoyable process!! She was constantly bubbly and easy to talk to, which made this an amazing journey and we would highly recommend Hall & Benson again! (Just make sure to ask for Molly 🙏)

Arran · 11 December 2025

★★★★★ 1/5

Google

I normally use reviews to let others know about good service is rather than waste my time complaining about bad service, however I feel our extremely negative experience is worthy of mentioning so potential customers could choose to opt for the many other estate agents in the area. Me and my partner saw a bungalow that we loved. We applied for it and unfortunately found out that we did not get it. That is fair enough. The bungalow then went on the market again and we thought, awesome! We will go prepared. The main issue we have is that my partner has a CCJ from a £35 parking ticket that she failed to pay due to a long hospital stay a few years ago. We tried to prepare best we could, make the application in my name as my credit is okay, we had a friend with really good credit score agree to be our guarantor to cover for my partners CCJ and we wanted to pay 6 months in advance We thought the best way to show we are keen is to go to their Allestree office on Monday morning ( the ad was re-added on Saturday). That is where the trouble started. The lady “helping” my partner kept rather loudly ( enough for everyone in the office to hear) insisting that she can not help us due to “ADVERSE CREDIT!” and showed no willingness to humour our situation as there we already 3 viewings booked. I understand the rental market is currently booming due to the state of the economy but that should not mean that estate agents decide to just not bother doing any work and just go for the paint by the numbers approach. What one would expect as basic customer service in the real estate market is for the agent to at least run our offer by the landlord rather than extremely rudely imply that she does not think it is worth their time checking with the landlord. Do better.

Raiko · 26 October 2023

★★★★★ 5/5

Google

Katie was amazing, nothing was too much trouble, no matter what time of day I messaged her she always got back to me promptly, thank you for making the whole process stress free

Claire · 9 September 2025

★★★★★ 1/5

Google

Was looked after by Katie, all great at first until you begin to have issues and her utter incompetency begins to show. Instantly fobbed off by her and barely ever responds. All i’ve needed is a document re forwarding which takes 1 minute but nothing done about it for over 2 months, atrocious aftercare wouldn’t recommend

Bailey · 14 April 2026

★★★★★ 5/5

Google

Katie handled the rental of my daughters new flat. Everything was sorted in a time and professional service. All questions were answered promptly and efficiently. Couldn't have asked for better . Many thanks

MRTANGO1970 · 2 September 2025

★★★★★ 5/5

Google

Found ourselves in a horrible dilemma, the property we where due to rent was filled without notifying us or Benson and Hall, leaving us with a handful of days to find a new property and get ourselves and our little ones into. Hayley and the staff at the Allestree went above and beyond to help us and within a day had found us a perfect place to call home. I could not recommend them enough.

Sophie · 26 October 2023

★★★★★ 5/5

Google

Molly was fantastic! Super responsive and made the whole process smooth. Highly recommend her and all staff at Hall & Benson agency.

Kestutis · 17 November 2025

★★★★★ 5/5

Google

Tyler was very efficient , helpful and a great addition to the Allestree branch. Very good all round.

Tim · 20 December 2025

★★★★★ 5/5

Google

We had to move out of our old property quite quickly and Katie has been a godsend. She found the perfect home for us and organized everything incredible quickly. We were in our new rental property in no time and Katie was there to guide us and make the whole process as easy as possible.

Heinrich · 25 September 2024

★★★★★ 5/5

Google

Katie was amazing! As a first time renter I felt totally supported, everything was explained clearly and the process was so easy. Couldn’t recommend Katie enough!

Jude · 17 September 2025

★★★★★ 5/5

Google

Thanks to Katie, Declan and all others who kept me informed on the renting process of my flat. Very good sevrice.

Ahmed · 17 October 2025

★★★★★ 5/5

Google

Katie Broderick has been extremely helpful and responsive in supporting my tenancy application and move to a new property, proving a very professional service

Gerry · 9 September 2025

★★★★★ 5/5

Google

Katie was a big help in getting the letting process underway and found a tenant really quickly for me

Nigel · 1 October 2025

★★★★★ 5/5

Google

Katie has been a great help with sorting my property out would definitely recommend she went above and beyond. Thanks Katie

Jack · 2 September 2025

★★★★★ 1/5

Google

My exprience with this organisation has been a nightmare. Having rented one of their accomodation for over 2 years, the boiler broke down. The house had no heating and hot water. As i speak this is the third week and still no action has been taken. I have even lost earnings after catch a cold from living in such an environment.

Kudzanayi · 17 November 2025

★★★★★ 5/5

Google

I am really impressed with one of their Staff Katie by name on how patient She was during the process of getting my apartment. She’s indeed a sweet soul. With her type in a company like this, the company will have a great reputation. Thank you Hall And Benson

Cynthia · 17 February 2026

★★★★★ 4/5

Google

Had a really smooth experience finding a property through Hall & Benson. Katie was especially helpful throughout the whole process. She was super responsive, clear with all the information and made what can usually be a stressful process feel really straightforward. Really appreciated her support from start to finish. Would definitely recommend.

Jordan · 7 August 2025

★★★★★ 5/5

Google

Renting our first property through Hall and Benson and its been an excellent experience. Jessica did a brilliant job sorting all the paperwork and references needed to obtain the property and Declan was a credit to the company dealing with sorting the house insurance out taking the final payment and handing over the keys. Thank you both very much

Carl · 30 December 2023

★★★★★ 5/5

Google

Quick and simple process with these guys! Katie helped me through all the stages and updated me on the application on daily basis. Very helpful. Positive experience all the way through. Thank you Katie.

Jakub · 20 November 2024

★★★★★ 5/5

Google

Katie was very helpful and a pleasure to deal with

Dan · 2 September 2025

★★★★★ 5/5

Google

I had viewed quiet alot of houses but when I met Molly for my house viewing I was very impressed by the way she conducted herself. She was very patient and was willing to answer to all my questions and very helpful. I say thumbs 👍 to Hall and Benson your staff is good. …

Busie · 1 October 2025

★★★★★ 5/5

Google

Fantastic and Katie made everything look so easy.

Graham · 21 September 2025

★★★★★ 1/5

Google

Don't expect any maintenance to be done at the property if you are a tenant. Property inspection reports are just a check box. Hall and Benson do not care about their tenant's well being. Constantly have to follow up regarding queries and often have to guide property managers on how to do their jobs. Lived at a property for over a year with smoke damage they never repainted, ended up moving out for our own well being. Still fighting to get our deposit back. Stay well away...

Aloise · 4 November 2024