5/5
TrustpilotBeth was exceptionally knowledgeable …
Beth was exceptionally knowledgeable and helpful and a good representative for Avant. We liked the house but was not in the location we required
Trusted Agent profile · Derby
Avant Homes Midlands Derby reviews
★★★★★
1,744 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.7 out of 5 across 1,744 reviews on two platforms, including 28 Google reviews rated 2.7.
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Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAwful Customer Service.
Awful Customer Service.When we bought our property in October 2020 we were very pleased with our then site manager Graham who made sure all snagging issues were sorted within 8 months. But after all the heavy rain we had in January February this year we encountered problems with our lawns, front and back. Our lawn is now almost bare and has sunk about 3 to 4 inches. After contacting customer services in April the new site manager came out and inspected and agreed our lawn was not laid to specification and an order was raised for the lawns to be relayed during spring (this site manager has since left). We kept chasing customer services for a date for this to be done but all we got was they would chase the landscapers but no date was forth coming. By June we were getting frustrated so emailed Rob Slocombe, Managing Director as we were getting no where with customer services. He said he would look into it. Avant have now gone back on their word and now say they are not going to re lay the turf. Avant customer services and after sales is shocking and don’t take any responsibility for shoddy work. Never again will we entertain Avant or even recommend them.
2/5
TrustpilotAwful - no ownership of major issue
We love our house but sadly we have been so let down with the after care and customer service we received from Avant. We have a drain behind our garden wall which overflows and water comes through our wall, its really badly damaged the wall with water marks. Not to mention the water flows out the wall when it rains heavy. This was in our snagging list as damage visible when we moved in. We have been in our house a year and had so many promises made to us about when it would be fixed...I sent an email to complain after a year of being passed from pillar to post. We then received an email from Customer Service saying they actually aren't going to fix it and here's the complaint process! - It's disgraceful and has completely ruined our trust in Avant. They have a very bad name in our estate but we have always been so patient with our list of snagging, as we knew they were under a lot pressure but this has actually shocked us. Going through the complaints process but my expectations are low to be honest if the chat within our estate is correct. Best to avoid Avant based on our experience.
1/5
TrustpilotAfter 3 years - road surface still horrendous
Bought our house at Barley Gate Quarter, Birtley 3 years ago and we are still waiting for a decent road surface! The final houses were completed at the beginning of the year and now 5 months later, we still have horrendous temporary road surfaces. These roads have had holes filled in, if you can call it that, as they are now ‘bumps’ in the road with loose tarmac. Temporary speed bumps on road are damaged and causing numerous damage to many cars. All of which have been reported to avant, who have no interest at all!!! Work on the road was meant to be completed by the end of June 2022. This has not been started yet. This is such a shame to have to write this review, as from choosing our home 3 years ago and moving in, was a great experience. Such a shame once you are in and they have your money, they show no interest.
1/5
TrustpilotAvant have been absolutely terrible at…
Avant have been absolutely terrible at communication and keeping to schedule.We reserved out plot back in September 2021 with an estimated completion of May 2022.We were then advised (after lots of chasing up) that it would be June.We were advised we would get an update every 2 - 3 weeks.Well we are now in June, and we STILL don't even have any foundation down.So naturally our home won't be built until potentially the end of this year.Yet despite me asking for an update for around 5/6 weeks now, with an explanation as to why its taking so long, why nothing is being done and when we hope to complete....we have had NO response with the details requested.After escalating things to management and above management, each one claiming their manager would contact us with an explanation......I hear absolutely nothing.Absolutely terrible company, and if we weren't locked in due to be pressured everyday to exchange within 30 days, I would have pulled out a long time ago.As soon as you exchange, don't expect to hear from them again.If I could give less than 1 star, I would do.I don't hold much hope on the quality of the build now.
5/5
TrustpilotExcellent face to face experience with an amazing first class service!
Lady Angela Kingsley, has an exceptional skill in making every Englishmen not only feel most welcome but worthy of owning his own Castle ! A highly professional, polite and well informed lady with clear communication and invaluable industry expertise, a credit to her company and our region !
5/5
TrustpilotWe recently purchased a 4 bed detached
We recently purchased a 4 bed detached (mulbridge) home at Vanbrugh gate. Having been through a new build purchase before we thought we knew what to expect but dealing with avant has been a totally different experience. Talking to experienced, professional people who know how to manage expectations and deal with queries has been of huge benefit to us throughout what has not been a straightforward process (through no fault of avant or our own). Everything explained in a straightforward manner with no hidden surprises. I can't speak highly enough of Julie, Graham, Bill, Lisa and Michelle who have been fantastic, all are true assets to the brand. Very minimal snags and after 3 weeks of being most are fixed. We'll done guys, keep up the good work!
1/5
TrustpilotPoor customer service and useless
Poor customer service especially in SHELTONE VILLAGE site. They always saying it’s standard but once you ask them provide the written documents they can’t provide at all. We got an issue in front door and they came twice but still can’t sort out. They advised their contractor to put a tissue paper where any suspected air coming from out once it moves definitely there is an issues. Follow what given instruction and took video sent to them that tissue is moving but still they saying it’s standard.
5/5
TrustpilotJacqueline Honeyman Park
We have recently reserved a plot at Honeyman Park with the help of Jacqueline who has been great!
Agent replied · 24 August 2024
Hi Robert, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotHelpful, friendly and knowledgeable
Michael was very friendly and patient with all our questions. We are looking forward to our future meetings/communication with him.
1/5
GoogleWorst experience ever .please stay away from these people My friend Dr.Afaq saleem has bought a 3 bedroom house here and the quality of everything is so bad .washrooms started leaking,doors started breaking and many more within 3 moths .On top of that they have been not helpful at all at fixing the stuff .it feels so bad looking at my friend repenting why he had bought from these people .He is so stressed out .stay away guys from these Worst quality of houses and all material
1/5
GoogleIf only i had an option for zero star. Worst experience ever,since we have moved here in uk all our friends have bought homes with different housing societies/builders and for all of them the worst experience we had was with Avant homes. My humble friend bought house with Avant and has been facing problems from day to day basis ,for someone with 1st home he had a terrible experience from the start. Initially he was told that the fridge /washer/oven cannot be included in the property as it has passed the building stage. However when we visited the property the fridge and oven were integrated already with wrong doors and wrong kitchen top. They then agreed to change.Delaying the move in date. This does not stop here, doors were damages-and he has still been trying to get it changed after a year Having said that-started having water leak from the toilet For which till date more then 10visits are done -wasting of time and still problem is not fixed. He is totally frustrated and drained now. I strongly recommend NOT TO BUY any new house with Avant. They might look fancy to you but they are s***holes!
5/5
TrustpilotDargavel village
Can’t recommend Avant homes and especially our sales advisor Colina enough! My move to dargavel village was smooth from start to finish, with all the little added extras and them going the extra mile, colina was so helpful and supportive during the buying/after sale process and was always available to answer any questions and cater for my needs with Constant communication which made everything so easy for myself! Now to make happy family memories in my new beautiful house, thanks again!
1/5
TrustpilotHorrific !!! Do not buy !!!!!
Horrific !!!! Do not buy one of these houses,2 Years of non stop terrible tradesmen in your house, (Manhattans own kitchen fitter is only skilled trades to have visited I would say) Our home has had , Replacement front door as you could not lock it, flooring that just parted itself the whole length of the house, Replacement bi-fold doors, Replacement bath, Replacement kick boards, Kitchen sink that never fitted in the hole cut for it, miss-drilled spotlights in kitchen and atrociously filled, 10 plus attempts at tiling bathroom and En-suite, They then proceeded to damage shower tray, toilet seat and ruin flooring, we are in the process of getting our own tiler to put it right its that bad, massive bulge in main wall that had to be re plastered, leaks on heating system, miss-matched door handles, garden so ramped it was unusable, loose banister, bedroom floor cut so short you could put your hand into wall cavity, intumescent strip that just falls out of garage fire door, missing bricks in gable end, garage door that never closed by 20mm (3 attempts at that) Guttering fell off, Terrible decorating, Stairs that squeaked terribly, the list go's on and on, I would say I had a 3 page list of snagging in the first day of ownership, the site has been finished a fair while and still no roads, constantly digging up sewers and putting cameras down them, Never again, if you have reserved get your money back and buy from another builder.
1/5
TrustpilotBrutal experience
If you are thinking about buying an Avant house please don’t. Really don’t even bother as behind the smart designs they are utterly brutal to deal with.The concept of customer service is totally lost on them. They don’t have any common decency and fail at every single thing that’s asked of them.Imagine having a simple room to paint and phoning a painter. Then that painter taking 3 years to paint the room, eventually doing it in the wrong colour then blaming you for switching his tins around.That kinda what dealing with Avant is like.Wouldn’t wish them on my worst enemy.
5/5
TrustpilotViridian meadows
From the first phone call Cath and Jane have been very helpful in getting our house reserved. Both always on hand and happy to answer any questions we have. Couldn’t recommend enough!!
Agent replied · 23 October 2024
Hi James, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
1/5
TrustpilotHad our home for almost three years …
Had our home for almost three years …. Leaks from pipes and the roof - fake chimney leaked through four times. Almost all tapes blown on plaster surfaces, hundreds of nail pops, not forgetting the damaged toilet the boiler British Gas told us failed it’s health check, broken bifolds, scratched glass, damaged stair post the list sadly goes on. May be almost 100 days of snagging and could have gone for more but no one likes having the constant disruption. Poor quality and poor customer service. (I almost forgot - two years to fix the ensuite shower…. No flirting for months whilst it continued to leak) audible sigh …
3/5
TrustpilotLove the house but Avant could do more
We love our house and so glad we moved to the area we did. General Avant have been great just a few issue that as we come up to living in the house for a nearly year are still to be retecified and we a re struggling to get them repaired.Some issue we have been told it is what it is and Avant are not not going to do anything we have now gone down the official complaints over one of our issues.
1/5
TrustpilotMajor issues with quality of fittings and workmanship…
Apart from numerous minor issues we have had 5 major issues that have impacted us over the last 8 months since moving in. 1. Burst water main pipe the day we moved in no water unable to flush toilet or use other facilities 3 days to fix 2. Sewage flooding downstairs toilet /hallway and ongoing issues with broken sewage pipe underground for a period of 3 weeks 3. Badly fitted door and frame causing draughts all over winter 35 weeks to replace. 4. 10mtr x 2 mtr wall damaged by digger only to reveal it had not been built correctly so all wall and foundations in process of being replaced delaying our garden project and adding cost. 5.Some of our land has been used for Avant storage and we have been informed that it will not be until Aug '22 before we get landscaped and handed over to us 11 months after purchasing the house (we should charge them rent !!) Over the last 8 months it has been very stressful and time consuming, we have had so much disruption when we should have been enjoying our retirement in our new house and summer in our completed garden
1/5
TrustpilotTerrible experience
THE FACTS: Viewed in May 2021 and we were told it would be ready for December. 2021. Once we Paid the reservation fee they then said it would be January to April 2021. Avant put pressure on us to exchange in September and complete in January. We kept our part of the bargain and moved into rented…it’s now end of May 2022 and still the roof has not been completed. We are now in the situation that we are looking to go for a third mortgage offer which because of interest rates will cost us another £300 per month plus we loose the redemption penalty from our original mortgage of £5000. A house should take on average 26 weeks to build but it’s looking like ours is going to be nearer 52 weeks. THE EXPERIENCE: When we reserved we were told the spec was changing but they couldn’t tell us what it was, as Head Office had not confirmed it yet…stupidly this should have been a warning sign. The spec on the website was not updated so in fact was misleading! We have tried to complain but no-one seems to take action. We have had no care or compensation for the delays instead were told…’if you are not happy then you can walk away’. UNBELIEVABLE…this is a huge investment. You get better service when you do your weekly shop! My solicitor was emailed last week to say completion would be end of June and then this week it’s now the end of July. We sold a lovely 4 bedroom home for what we thought would be our dream home…instead it’s been a stressful, frustrating and to top it off we are loosing out financially. AVANT LOOK AT YOUR REVIEWS THEY ARE POOR…LOOK AFTER YOUR CUSTOMERS THATS WHAT MAKES YOU SALES AND GENERATES PROFIT.
2/5
TrustpilotTerrible customer service
Love our home but terrible customer service. We have been in our house a year now and still waiting on repairs etc. we have continuously chased it up however never get anywhere. We have been in touch with NHBC and awaiting reply. We had a baby in October 2021 and one of the main complaints was our bedroom being Absolutly freezing (particularly in the winter) we complained all through the winter especially because our baby was in the room with us and the temperature dropped to minus. Still nothing was done about it, we are still waiting for this problem to be fixed. Absolutely shocking service from AVANT. They are quick enough to take your money 🙈 We would not recommend
1/5
TrustpilotAvoid Avant at all costs!
Avoid Avant at all costs!! We’ve been waiting over 7 months for our kitchen to be fitted correctly as manor interiors bodged the cupboards and resulted in doors falling off/missing flooring. Trying to get avant to arrange different trades to all attend on the same day has proved impossible. Also when booking appointments to get small snags fixed your waiting a good 12 weeks. We’ve recently renovated our back garden due to mushrooms/nettles constantly growing and what we discovered only 1cm under the grass was drain pipes metal rods, hard concrete, general waste left from builders. I would never buy a new property again a and certainly not from avant if they gave it to me for free!!
2/5
TrustpilotOver Promised, Under Delivered
Overall, I was pleased when I moved into my new Avant home in April 2021.My snagging list was relatively modest in comparison to many new homes - but that’s a good job, because the after care from Avant has been really very poor. Emails go unanswered, complaints go missing, issues from over a year ago still not resolved. Even when you think you are close to resolution, appointments are cancelled, tradespeople don’t show up. Overall Avant have over promised & under delivered.
1/5
TrustpilotDelay of completion date without any communication
I bought a 3 storey house at Purbeck Village Warwick in Nov 2021 and the expected completion date was told as the end of Jun 2022. But the house is only finished the first floor in April 2022. We kept asking the salesperson about the realistic completion date but we got no reply from the team after sending several emails. I am so frustrated as I even cc the email to their complaint director but it is still radio silence of the team. I really regret to purchase the house from Avant homes. I wish I would read the review from this site before I bought it.
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