5/5
TrustpilotAngela has been amazing throughout we…
Angela has been amazing throughout we can’t wait for our house to be ready and move in
Trusted Agent profile · Derby
Avant Homes Midlands Derby reviews
★★★★★
1,744 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.7 out of 5 across 1,744 reviews on two platforms, including 28 Google reviews rated 2.7.
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Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThis company will RUIN YOUR LIFE
A further review about Avant. We had our windows replaced but they’re more damaged than they were before, now Avant are refusing to rectify this. We had 1 tile of flooring replaced as we felt something was under it. It turned out there was a piece of flooring under it! What kind of person would lay vinyl floor tiles and leave something under it! Several areas across the whole of our downstairs has flooring tiles coming up where it hasn’t been laid properly. Our front door doesn’t work. It’s so stiff it’s become unusable and the lock doesn’t work. My husband got his level out on it and it’s completely wonkey. We’ve had it adjusted before but the door is, quite frankly, a piece of rubbish installed by cowboys. We literally cannot use our own front door and will need to pay ourselves to get this repaired as Avant are clearly incapable. This is honestly the worst company I’ve ever come across in my entire life. Avoid them like the plague.
5/5
TrustpilotLowry Park
Lowry Park, Sunderland.After an initial good start, my experiences with Avant have been very frustrating in terms of the long wait for acknowledgment of emails regarding snagging issues. They need to know these are worrying things to new customers and the silence only compounds an already anxious time. This situation was only helped by the support of Keith, assistant site manager, who has done his very best to help resolve some of these issues. This 5-star review is purely for him, he is an asset to Avant, always willing to help and offer advice and I will be genuinely sad to see him go when work on site is completed.
1/5
TrustpilotBad experience before we have even moved in!
Hi! we are due to move into our house and the roof has just been put on and for the SECOND time they have emailed us to say the kitchen we have chosen has been discontinued.The first time they changed the kitchen it was to a spec practically the same, BUT now the roof is on and they are changing it again to something COMPLETELY different in which they are arguing that is is like for like.They also said we can no longer have the black doors we wanted as they have also been discontinued. Before we exchanged contracts they did make us aware we will not have specked brick, a utility, grey window frames, the bathrooms have changed spec to bog standard. But we still loved the house due to the kitchen and the lay out of the house. Now we can’t even have the kitchen we liked and we are paying the same amount of money as people on our estate with ALL of the nice specs. And we now just have a bog standard house we could of purchased elsewhere somewhere more reasonable! ALSO they said we have 10 days to choose the colour or else they will choose for us so we had no choice but to choose a colour of a kitchen we don’t like!I have emailed the director of the area and also the sales manager and both did not want to help at all but to say to takeIt legal.
1/5
Trustpilot2 years in and still having problems
2 years in and still having problems. After having a door that doesn't always lock they replaced it today and left it in a state and they told us they will be back out mid November to fix which in Avant speak is 2024. This is a new build home and it is falling apart and the customer service team could not be less interested. Avoid
1/5
TrustpilotThis company RUIN LIVES
Please avoid buying a house with Avant. We deeply regret buying ours and sincerely wish we had read the reviews first. The house is unbelievably poor and shoddy. I cannot think of a single thing in our house that wasn’t damaged when we moved in or has since broken. We were told by somebody on site “if you could see what’s going on inside these houses and how they’re being built, you’d be horrified”. If that isn’t enough to put you off, let me tell you more. The first day we moved in there was a leak, the dishwasher was not connected, the washing machine didn’t work (which were told by the staff member sent to repair it “mine does that too, we just switch it off and on again”. We had it repaired ourselves and were advised that the waste pipe was never installed properly. Every single window and door, both internal and external, were damaged (some of which Avant are refusing to repair as apparently it’s cosmetic damage and could have been caused by us), the downstairs flooring isn’t flat and has bumps underneath it and is coming up again, the grouting in the bathroom was incomplete, the bathroom wall isn’t straight and the tiles go off at a curve, the kitchen cupboards were scratched and had chips in, the hob was scratched, the sink was scratched, there was no carbon monoxide alarm, the garden gates were broken, no microwave or fridge/freezer was installed, floor tiles scratched, the wrong amp fuse was put in the electrical box for the downstairs circuit and we could only use one socket at any one time (yet this was signed off by an ‘electrician’) and the decorating, if you can call it that, is by far the worst we’ve ever seen with chips down to metal, scratches and even different coloured paint for touch ups. Read the news as there are stories of peoples misery, check out Avant social media pages (not what they write but what the customers say where there are videos of fake weep vents, blocked air bricks, wonky walls) and speak to people who actually live in these houses because everybody we’ve spoken to since moving in has said the exact same thing. The list above is just from moving in day and we’ve had constant problems since. The door handles are falling off (we were told that no through bolt was fitted) and we’ve come across more damage in the bathroom and kitchen. The front and back doors have constant problems locking and closing. We’re still waiting for several issues to be resolved and some of have been refused by Avant. We’ve been under extreme stress since moving in. Don’t be fooled by the pretty show home or friendly sales team, that all disappears once you’ve signed on the dotted line. We also had a great sales experience, they got us hook line and sinker. You can complain all you want, you don’t get anywhere and the staff are extremely defensive and clearly have had no customer service training. To top it all off, we’ve been living on a building site 8 months in with at least another couple of months to go. There’s food rubbish, cigarette ends and site rubbish (plastic bags, insulation) everywhere you go and I’ve been blocked in my own parking space 3 times. The builders behave like no others I’ve ever come across. Our windows are constantly filthy, there’s rubble and brick dust outside our property and none of the community spaces have been finished. It’s an absolute state and the roads are dreadful. They constantly lie about when it will be finished. I’m fully expecting them to bugger off and leave it unfinished as this seems to be their specialty. If you’ve already reserved, get out now, even if it costs you as it will be better than living in one of these houses. This isn’t all new builds, we’ve bought two before and had excellent experiences, so try another builder if you’re specifically after a new house. Don’t make the same terrible mistake we did. The true definition of cowboy builders. It’s HELL. For all the unfortunate people who are in the same position as us, we need to make a stand and stop this company. Contact your local MP, the media, Citizens Advice, Trading Standards and even write to the Houses of Parliament to get this sorted. Make sure it’s all over social media. Visit sales offices and stop people making the same mistake as us. They have to be stopped from ruining more lives and be held accountable for everything they’ve already done and are getting away with.
1/5
TrustpilotIf I could give zero I would
The notorious Blantyre estate - If I could give zero I would. Buying an Avant home has been the worst and most traumatic experience of my life. My health has been destroyed by them. No snagging has been done 8 months in and they are refusing to do anything. All my neighbours have the same problems. I feel like my life has been ruined as I gave them all my money and they sold me the house from hell. I have too many problems to list. Once they have your money they are gone. I am stressed and traumatised from dealing with them. They don’t care about the lives they ruin with their houses from hell. I am broken, please do not buy from them. The estate has been left a wasteland - they are notorious for this. I am plagued by noise, drainage, mould and sewage problems. I can’t relax in my home as it has so many problems that I can’t afford to fix that they should be fixing and have refused to.
5/5
TrustpilotHighstonehall
My partner and I moved into our Avant home last week and we are absolutely delighted with the finish and customer care that we have received. Lauren Purves from the Highstonehall site has been outstanding. Her communication, organisation and support has been invaluable throughout the buying and settling in process. She really has gone above and beyond to ensure that we were happy with everything. She has given up her own time to try and help us and she really has made the experience a five star one. I wouldn't hesitate in recommending Avant to family and friends as the whole process has been positive from the planning meetings right through to moving in.
1/5
TrustpilotUpdate Greenhall Estate, Plot 216 Blantyre, Scotland
Update: Now 9 months in and now my new door has been fitted, dodgy kitchen vent and living room radiator working. Perhaps this winter i won't have to reach for the blankets. I still have serious snagging ongoing like the render which is still not fixed and the sounds eminating from the back bedrooms which i have been told they absolutely wont fix! We shall see Avant!!! From bi fold glass needing replaced due to scratch marks oh and not forgetting the kitchen window too. Other items include radiator caps missing, door stops missing the list goes on and on....cannot believe they waste money in not doing the job properly in the first place to then hiring persons to redo their dodgy workmanship, what kind of business plan is this?
5/5
TrustpilotAmazing customer service
Reserving an Avant home has been so easy and stress free. Laura is always so helpful and friendly and has made the experience so smooth so far.
1/5
TrustpilotCustomer Care not
As a single person nearly entering retirement I wanted a brand new home so I wouldn't have the stress and maintenance an older home would bring. After 5 months I experienced water coming through the extractor fan in the bathroom when it rained coming through the vent tile in the roof. Avant sent a guy totally baffled and inexperienced. I asked for a second opinion and this guy said it was because there was no bend in the vent. seemed plausible and he said he would report back that an order for a new vent would be made I have sent two emails to customer service team and have been ignored its virtually impossible to speak on the phone have more chance at getting a GP. I think their after care is non existent and certainly no customer care. I won't be recommending this company to anyone and soon as the time is right will sell the house.
1/5
TrustpilotWouldn't buy a house with avant again.
My partner and I are first time buyers, Avant have made it a thoroughly unpleasant experience for us. Broken promises, poor management of our plot and constant disappointment are what sums up our journey. We purchased our plot in 2021, being told January 2022 completion date, with us ending up moving in in June 2022, after being told week on week that it would be ready for the end of each month between. Avant reps at Cadley village were always quick with a shallow excuse for why something wasn't done or something went wrong, and lacked understanding of frustrations when avants poor planning around sourcing materials and extras went wrong. A key example of this being when we ordered flooring and fittings with avant, then 5 months later they saying the are no longer available because they didn't order them at all, meaning we had to quickly choose alternatives that weren't wanted at a last minute. Now my experience with buying a house with avant is complete I can say for certain I would never buy one with them again, and I have gone out of my way to advise anyone I know buying a house to avoid them.
5/5
TrustpilotVery pleasant and helpful
Matt was very helpful and answered all of our questions. Very happy with the service from Avant so far
1/5
TrustpilotBeware - another estate left unfinished and unmanaged
I've given Avant ample opportunity to offer solutions and answers to long running and serious issues, but they've failed miserably. So here's why my 5-star review from before moving in has now been reduced to 1 star after more than 2 years of living in an Avant home.1. Firstly and most importantly, Avant left the Guisborough site in April 2021 and have never returned to finish the road surfacing or landscaping. 14 months have passed by with zero action to finish the estate. The roads are littered with worsening potholes, curb stones are damaged, weeds line the streets and exposed drains are hazardous. It's both dangerous and potentially very costly in car damage. Every month that we're given by Avant as a start date simply comes and goes. The continuous letdowns have left the estate feeling disappointed, desperate and angry.Common areas which were supposed to be turfed, planted and maintained are dirt, rubble and weeds. What could have been an attractive estate is now a neglected eyesore.2. Secondly, the bi-fold door glazing is badly scratched but never rectified despite being reported on handover day. The salesperson confirmed that the fault was reported but Avant have denied this. I feel lied to, disappointed, and stupid for having trusted the site manager to resolve it. If Avant does the right thing and completes the estate to a good standard then I will update my review accordingly. Until then, I and many others will continue to spread the word.
1/5
TrustpilotSales people fantastic
Sales people fantastic. Avant homes finishing the estate how it is supposed to be…. Well I do not have the words to describe this company, but disgraceful, shocking inept. I bought a property at the Wynyard Grange site. They external to the property was supposed to have trees planted to block out an industrial building. Since January 2022 I have been trying to get this sorted out. The reply I get is they cannot get a response from the contractor. Is this a joke it is now July 2022, 6 months later. I then contacted the Managing director from the website. This person has also not had the decency to acknowledge the email at all. I have paid for this to be completed. I urge everyone to know that Avant are terrible, do not buy a house from them as they will not compete your house or the area and do not reply they are not interested. Keep your money and even if you like the area they are promoting, avoid it like the plague. Shocking, terrible, unresponsive and the worst customer service you could ever imagine.
1/5
TrustpilotBeware unmade, unadopted roads on completed Avant sites
I purchased my Avant home in April 2019. I was happy with the house and majority of the aftersales service. However, I then discovered that once Avant complete building (April 2021) they vacate the site with what seems a deliberate policy of not finishing the roads. The make empty promises, which do not materialise and often don't respond to emails or telephone calls.The situation here in Guisborough mirrors many other Avant sites around the country. The road surfaces, such as they are, are deteriorating month by month. The roads on this small estate are full of potholes; the gulleys protrude from what is left of the road surface and weeds are growing at the edges of the unmade roads.In the last couple of months I have read numerous local and national newspaper reports regarding Avant and unfinished roads, it's endemic. The local council have tried to intervene but the council will not adopt the roads until they are completed by the developer and finished to a certain standard. Surely Avant, when given planning consent, were obliged to finish the roads! This continuence of the status quo is an obvious advantage to Avant; they are not required legally by the council to finish the roads even though some money is held back by them from the developer. Clearly it is still advantageous to Avant to leave this money with the council because it saves them enormous amounts of money required to complete the roads. As a consequence the roads are becoming more dangerous, difficult to drive on and they will become increasingly expensive to repair. Another winter will take further toll, how many years could this endure? So beware..... if you should want to sell your home and this problem of unadopted roads is highlighted by your vendors' solicitor this could mean potentially that despite paying a very large sum of money for your home, the owners (the frontager) will have to pay for part of the road's maintenance and possibly take out indemnity insurance too. It is important to note the NHBC guarantee does not cover roads, only private driveways etc. This will no doubt affect the price that can be asked for the home on resale. Avant why don't you do something? a somewhat rhetorical question I think.
1/5
TrustpilotMe and my boyfriend saw a plot that we…
Me and my boyfriend saw a plot that we fancied on right move, straight away contacted them via the number provided. Was met with a very rude unhelpful woman on reception who stated she would get someone to ring me back. 3 days later still had not heard anything, another 5 phone calls still no call back. Still no news, tried a few different numbers and email addresses. Kept being told someone would call me back. Ended up driving to the site to speak to someone there but met with no sales office there. When your going to spend so much on a home you’d expect better customer service and you’d expect better organisation. Every number I’ve rang I’ve been put through to someone different who literally has no clue. Gives me no faith in buying with this company.
1/5
TrustpilotAvoid Avant at all costs!
Absolutely ridiculous experience with Avant that is sadly very much ongoing...with no end in sight.Reservation #1;Reserved a plot at the Warwick site back at the beginning of August 2021. I was in the middle of agreeing a sale on my current property, and although at first unwilling to reserve a plot until this was confirmed, some pressure selling later I ended up being talked into handing over the reservation fee on the premise that it would be returned to me if the sale wasn't confirmed in the next few days. I was in contact the next day to say that the sale wasn't going ahead. This reservation fee was returned to myself in April 2022, a frankly ridiculous 9 MONTHS LATER.Reservation #2;Reserved a different plot (again at Warwick), in September 2021 after agreeing a sale on my property. Sadly my sale was taking longer than expected, but since the property wasn't yet finished there wasn't too much pressure from Avant. In the meantime I forked out ~£1200 for the interior, stupidly believing that all was good and the purchase was locked in. I believe this changed the very minute the property was ready post-build, as this must've started some internal timer on their end to either get paid or get rid (of me). With no prior indication/flags this was to happen, I received an afternoon phone call telling me that the following morning at 9am the property would be back on the market - apparently I was still eligible providing if I completed my sale before they found a new buyer. Unsurprisingly the property was re-marketed at a £10,000 increased on the back of already having the interior sorted (that I had already paid for...) as a perk of the sale. I was then strung along for a good few weeks whilst they initially ignored any/all questions about if they had found a new buyer (it was obvious that they had I was under no illusions), I imagine just in case that fell through and I was the fall-back guy.Now here we are a few months later where I'm out of pocket and outright being ignored by Avant on where the rest of my refund is (some of which they have accepted that they do owe).#1 reservation fee; £500 paid. £500 refunded (after a while 9 months!)#2 reservation fee; £500 paid. Avant initially accepted that they will refund £250 (not sure why it's not the full amount, they refuse to say) but now outright ignore any further contact about how I can get this.#2 interior cost, ~£1200 paid. Avant flat out refusing any sort of refund on this, even though the second sale was at an increase of £10,000 and this interior listed as a perk for the sale (i.e., they aren't out of pocket, they have in fact increased their income)TLDR;- Contacting this company is literally impossible- They have proven that they will get rid of you at the earliest opportunity if they can increase their profits- Even when they accept that they are liable for refunds, good luck getting it!
1/5
TrustpilotYet another issue that has been ongoing…
Yet another issue that has been ongoing for last 11 months and sending number of emails and no response The site manager is the rudest person I have seen in my life. The avant home is the worst builders Worst companyWorst serviceAnd the customer service team is worse of all. They don't even reply to the emails, although on ringing them they say we will reply but yeah they dont and the complaint service is out of question they are just there as a name. I would recommend again not to Buy a house with Avant home.Repeat not tk buy a house with Avant homes.
3/5
TrustpilotA very small but smart bungalow
We thought the bungalow was too small, with the exemption of the spacious ensuite.Also, didn’t like the fact that the floors were left as bare concrete, not even the kitchen and bathroom floors were unfinished, and we were advised it would take 3 days to lay and finish tiles on the concrete floors delaying moving in by 3 days when it could have been done by the builders.
5/5
TrustpilotI recently had a technician called…
I recently had a technician called Laura who came to fix items on my snagging list. Laura's comms were second to none and she did her job to a high standard. Upon entry to my home Laura commented that the hallway was cold. She quickly noticed that the door was misaligned and fixed that for me, just because she could. Thanks so much!
2/5
Trustpilot2nd time round...nothing seems to have changed!
**UPDATE** Recently I noted to Avant that it isn't possible to use both showers at the same time as the pressure completely drops in the en-suite to a dribble (not useable) and I have been advised it's due to the limitations of the boiler and not 'by design' as i asked them. Laughable...I have learned not to try and argue with Avant but to take all snagging issues to the NHBC when Avant have done as much as they will say they will. Having previously had a shocking experience with Avant I thought I would give them another go when looking for a new buy property.I was informed that processes had been improved since my last purchased and I believe them (still).First impression though is history is repeating itself. Yes the overall snagging list is much smaller and mainly cosmetic (I will be having a full new build survey completed as I did last time that unearthed a multitude of issues), but the communication, promises and service is as bad as it was.Let down so far on...a dishwasher not working at all, a hob that I was told to call Hotpoint on to get fixed (after a week) and then other issues with the fitting of the hob not rectified.Trying to get anything done feels like it is going to be an uphill challenge again. However I am lucky. Speaking to my neighbours they've had a similar experience to my last one, one neighbour even admitting to me that she has recently broken down in tears based on what she's going through.I feel so much for her and disappointed that a company can make people feel this way through poor practices and service.Come on Avant, please do better for us!
1/5
TrustpilotSoon as the houses are sold they up and…
Soon as the houses are sold they up and out without finishing paths/roads and unfinished touches like gravel around drives ect. my car has had to be repaired due to how horrific the roads on our estate not the mention the plastic speed bumps they added to top things off!
Agent replied · 10 June 2024
Hello LorenThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotCaroline was amazing
Caroline was amazing! She explained everything and was a great experience
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