Trusted Agent profile · Derby
★★★★★
1,744 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.7 out of 5 across 1,744 reviews on two platforms, including 28 Google reviews rated 2.7.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company is very very BAD….
This company is very bad, I say this with all sincerity, I wish I had paid attention to these comments when buying a house, they lie a lot. Everything until you get the money. If you see my comment, please pay attention. Otherwise, you will be very upset, the showhouse and the house given to you are definitely not the same, PLEASE BUT PLEASE STAY AWAY. , they are constantly looking for excuses. AVOID…
1/5
TrustpilotThe post-completion experience is just horrendous.
There are lots of good things about Avant - the home designs are great, the sales experience is good, the build is, in general, of a really high standard. This is an organisation entirely let down by its post-sales customer service, and it is truly the worst I've experienced in any sector.I've bought other new build houses previously, and I understand that snagging is just part of that. And with Avant, the site teams are incredibly helpful and get things done. However, anything that involves the use of a subcontractor where Customer Service need to be involved is just awful. I genuinely feel like I am shouting into a void. I only have a few snags - but one of them is the provision of an extra that I paid for early in 2022, which still has not been provided, months after I moved into the property. I've tried every approach I know, but am still in a position where Customer Service don't give me any information and fail to provide promised updates, so now I'm in a legal dispute that I don't want to be in, but there's no alternative open to me other than just writing off the money I have paid for this extra as lost forever. Normally, I would never write a negative review - if there's feedback, that's what the NHBC survey is for. Only, I never got an NHBC 8-week survey, because Avant didn't provide NHBC with any details for me. They're 'investigating' that, but having raised it with them months ago, there's still no update. No idea what this means for my NHBC warranty. Amazing. I did tell Avant I would write a negative review if they weren't able to provide me with a different route to share my feedback. They didn't seem bothered.So, I guess the summary is - enjoy your new home. It'll be nice, and you'll be happy, if you're prepared to live with all of the defects. However, any encounters you have with Customer Service, or work that needs to be done by a subcontractor, will crush your soul and wreck your mental wellbeing. I'm just not sure if it's worth it.
1/5
TrustpilotAvant homes barley gate.
Avant homes barley gate.Bought our home 2 years ago, estate got finished 6 months ago, we have had several emails as an estate sent to customer care and managing director of area to ask when these roads and paths are being complete. They lie to us telling us different dates, none of these dates get met. The roads are dangerous especially for kids and elderly tripping and this has been addressed to them. They don’t seem to care about the health and safety of residents which is clear by not getting the roads and paths complete. Be very cautious of buying a property and make sure you have them confirming these things will be complete!
1/5
TrustpilotMissing verge on the roof top
Missing verge on the roof top I am really upset about Avant Home because they did not follow up the missing verge on the roof top of my house. Even after spending over 6 months asking for it, I still have to wait. How can they have such a kind of customer services? I have sent a lot of emails to Avant Home and requested for the roofing contractor for repairing the roof top immediately. I told them when there was heavy rainfalls , I found the water drilling in the ceiling of the bedroom. I heard some dropping sound inside the loft. This is not a bit of shrinkage (I have sent the updated ceiling picture to Avant Home). This is obviously due to the lack of the dry verge, which causes the rainwater seep into the ceiling from the roof. It does not make sense that the customer services reply me that the dry verge missing is a minor issue and will not cause any damage. And so far they only reply me: “I apologise for the delays, this is being chased regularly.” It's an unreasonable and unacceptable awaiting period. What can I do?
1/5
TrustpilotWould reccommend you AVOID Avant
Would reccommend you AVOID Avant! Customer service is no -existent, they literally don’t care about anyone once they’ve receiced your money, fob you off when you submit an enquiry and don’t get me started on their low levels of workmanship! Apprentices could do a much better job. Seriously if you’re buying a home from Avant, have it independently checked before you complete. We’ve got electricals wired up completley wrong-half of our downstairs sockets are wired to the upstairs and vic versa. Avant don’t care that this could have been an accident waiting to happen. My sister’s experience is even worse. No working dishwasher for 6 months, her boiler was fitted with old, rusted parts and her washing machine was fixed up incorrectly-just to name a few. I dread to think what issues we’ll find when we come to do any home improvements on the property. Stay safe, keep your money and avoid! They are absolute cowboys!
5/5
TrustpilotJust wanted to say it was a pleasure to…
Just wanted to say it was a pleasure to meet Patricia, she’s a very nice lady and a great help. 😅
Hi Jordan, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Patricia.
1/5
TrustpilotCustomer Service is non existent!
Bought a house in December 2021 and still have outstanding snags, one of which being underfloor heating that doesn’t work and a baby that’s going to be cold (again) this winter! Site Managers have proven to be useless in coordinating their onsite staff - 10 months ago we were notified that our door would be replaced due to it constantly collapsing and the lock being damaged, though this is yet to be fixed. Again, this is just one of the many issues. Whenever contracted staff do arrive it is fixed to a subpar standard thus breaks again; whether that be the lights in the kitchen, lights in the bathroom, bifolding doors and more. On numerous occasions, the technicians have been booked in which has resulted in waiting around the house all day but no one turns up. Alternatively, people turn up without prior warning so I have not been able to arrange for someone to be waiting at the house.Regional Manager has also been difficult to have any communications with and has routinely ignored any contact. We have been waiting 4 weeks for a response and are now having to chase her up for any further appointments. Stay away from Avant.
1/5
TrustpilotShame on you Avant …. Let the buyer beware
If I could give no stars I would. I would love to be a positive customer but sadly 7 1/2 months on from moving in to Collingsgate my stairs are still not replaced (Avant knew there was a problem but covered it up) despite having to fight tooth and nail and finally getting the NHBC involved…. No mean feet! Many, many other faults one in particular a wall out of building regs tolerance was redone but on the cheap and is now out of tolerance the other way. If you are considering buying an Avant home perhaps you should think twice. No one at the senior level in the company gives a damn about their customers and their employees seem to be constantly battling to get faults sorted. We bought a new home to allow us a calm, hassle free life having just celebrated 6 years in remission from cancer I can safely say the stress Avant have put us through has nearly broken me. It was easier doing chemotherapy, mastectomy, radiotherapy and medication everyday than fighting Avant. In total about 120 snags, no sorry faults. Shame on you Avant, let the buyer beware !!!
5/5
TrustpilotJulie from Ruddington in Nottingham
Julie was very helpful and answered all of our questions. We were very happy with the service from Julie (Avant Homes).
1/5
TrustpilotIf I could give Avant homes 0 stars I…
If I could give Avant homes 0 stars I would. I have worked in customer service for over 10 years and have never experienced such poor service especially from the customer service team looking after the Glasgow plots, Debbie and Dawn. No one communicates with each other, we have been in our house for nearly a year and have had no response to any emails/calls in regards to our HUGE snagging list. Avant homes seem to move as many people in and completely forget about them. I would never buy another home from Avant and advise anyone thinking about it… DON’T BUY FROM AVANT!!
1/5
TrustpilotPlot 216 greenhall estate
Plot 216 greenhall estate, Blantyre.Tomorrow 3rd Oct 2022, perhaps the useless company Avant paid to install the worst windows in Scotland will come to remove x2 panes of glass in the bi fold doors as they are markedley scratched we will see, also Jenn (customer services) says the also inadequate kitchen fitting company will call me to arrange to see the absolutly terrible job they have left my kitchen in. I will report back once issues are either completed or not.Render fixed not because of Avant but because my neighbour was getting something fixed and the kind gentlemen (who also fitted my new front door) fixed the render so thankyou chaps:-)
1/5
Trustpilot28/07/24 Avant at summervile stockton…
28/07/24 Avant at summervile stockton have just sold 11 new homes , possibly more in excess of £3m to a housing association no wounder people can't buy a house and get on the housing ladder , when avant need to sell the last homes to make a profit they'll sell to any housing association
2/5
TrustpilotUnfinished estate, Avant don’t seem to care
Like many, initially we were very happy. We loved our house, initial snagging sometimes needed chasing but got done. Sadly, the quality of workmanship underneath the exterior is sometimes poor. We recently had to replace our flooring in the bathroom, because of a slow leak due to a poorly installed toilet. Sadly, this was just outside our two year warranty, so no point pursuing with Avant. We now wonder what other issues will come to light in the coming years.The estate has been done for about a year now, but the roads/paths have been left in a deteriorating & frankly dangerous state. People have actually reported being injured to Avant, but still there is no progress! We are promised timescales, which pass by with no work done. This has to be a deliberate choice by Avant, given the length of time. Residents are beginning to think that when they’ve finished the other local estate then they’ll just vanish and leave us with our roads/paths unfinished permanently. As an example of how much Avant actually values their customers, I think it says it all.
2/5
TrustpilotJackton Green
There really isn't much good to say about our experience with Avant other than the site managers we have here at Jackton Green, specifically Davie, Alex and Jimmy who are the only Avant employees we've dealt with who actually want to help. The sales process with Avant was horrific as the Sales rep unfortunately just isn't very good at her job and probably lacks basic customer service training that Avant won't provide. Their Customer Care team is non existent, you will hear from them once (a week after moving in) and then good luck hearing from them again after this. Their CEO and board of directors have literally stripped out every added extra Avant used to offer as standard and continue to charge the same price. If it wasn't for Davie, Alex and Jimmy this would one a one star review and there would nothing positive to say about Avant. Be wary of buying a house with these guys.
5/5
TrustpilotLynsey in the Sales Office was…
Lynsey in the Sales Office was absolutely fantastic. Spent a lot of time explaining everything and knew exactly which property would be most suited to my requirements
2/5
TrustpilotAvant
Purchased an Avant new build property in Jan 2020 (Godwin Vale). Internally, the finishes are good and the customer service helped avidly to remediate snagging issues. However, now we are out of the 2 year warranty period, numerous “potential” structural issues are beginning to occur, (cavity wall ties rusting) which the NHBC have no interest in. Leaving us in limbo with potentially a large bill to foot.Also, roads, paths and kerbs around the site are still not finished and there has been 0 contact between Avant and residents on when the issues will be rectified.
5/5
TrustpilotAvant homes staff Laura is brilliant
Avant homes staff Laura is brilliant, she has been always helpful to our family in home defect repairs. She is skillful, efficient and polite.
2/5
TrustpilotWe were planning to buy a house from…
We were planning to buy a house from avant and we were very happy initially to the stage of nearly exchanging contracts when our buyer pulled out .Once this happens Avant give you 2 weeks to find another buyer.Don’t plan on buying from this developer until your 100% sure contracts will exchange or potentially you can lose a lot of money that’s been paid for extras and your reservation fee.
5/5
TrustpilotSo far - so good!
Kathryn has been really helpful so far in the process. I feel well informed - but not pressured. So far, a friendly and comfortable experience.
3/5
TrustpilotRushed to finish - waterside quarter, chesterfield
This is really a review of a few different parts, each of which are broken down below.The good…Sales, the support and advice throughout the sales/buying process was fantastic, helpful, polite, customer focused, always returned calls and emails. Hard to find any fault.The property itself, well designed and spacious, with each area feeling useful and like they got the most out of it.The bad…Part way through the build the spec was changed, some changes were made (albeit small ones) that made no sense, for example there was an area above the hob on the extraction with two cupboard doors, inside these were three small shelves, perfect for cooking spices….. on the “new spec” the cupboard doors are still there… but two of the shelves aren’t, rendering it not only useless but also pointless. There are some other small things like this that it would have been nice to be informed about, I’m still baffled as to why they did this.The ugly…A lot of work was done the two days before I got the keys….. and I honestly wish they had kept the keys for another week!!! It was obvious the last few days were a rush job, the finish was absolutely lousy! The paint looked in areas like it had been put on with a mop and bucket!!! I could go into a lot of detail here, but I’ve gone over the issues that many times now with the “customer care” team that I get tired just thinking about it!The joy of a new build is supposed to be the convenience of moving your stuff in and starting to live, not to have to spend days waiting in for tradesmen to not bother turning up, hours on calls that go unreturned, months waiting for optional extras that were missed originally and are seemingly next to impossible to acquire. It’s made it difficult to settle and enjoy the place when you have to empty rooms and wardrobes etc out again so they can be put in to the condition that they should have been when they were handed over.
5/5
TrustpilotSuper development and brilliant sales advisor
Had an excellent experience with the sales advisor at the new development at Great Eccleston: extremely helpful, welcoming, friendly and professional.
1/5
TrustpilotThe most horrendous company I’ve ever…
The most horrendous company I’ve ever dealt with, we initially reserved a house with avant in may (this is our 4th new build so we do understand the process!) absolutely no contact from when we reserved the property, no commitment with a date of completion or even an update on the build process like promised. After speaking to multiple people and reading a lot of reviews regarding Avant we decided to withdraw from buying the House. We got promised a refund would be processed and still a month later this hasn’t happened, you repeatedly get ignored, have rude emails from members of staff when they finally do reply. DO NOT BUY AN AVANT HOME! Useless
1/5
TrustpilotAvant are the worst builder you could…
Avant are the worst builder you could ever buy from. They will half build you a house then refuse to fix the issues you have with it as soon as you submit your NHBC feedback. After this, they get fed up of you trying to contact them and they will simply ignore you. Emails, phone calls, no response. You pay £100ks for a property and once they have your money that’s that. The warranty they claim to provide isn’t worth the breathe it is uttered in and should be investigated by NHBC for it. Do not buy from this builder otherwise you will regret it.
2/5
TrustpilotGo elsewhere
On my 5th or 6th site manager now @ Shelton Village in Earl shilton..Weekly emails no response, very slow to get anything done from the snag lists, (290ish snags found)Incomplete garden for 2 summers now Brick work & damaged being ignored. They create more damage and more jobs to be done- if and when they ever do get a person on the job.Avoid buying from these especially now house prices gone through the roof.. they downgraded the quality of the spec in the houses just after we moved in so you'll literally be paying more for less.. avoid
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