Every review we hold for the Denbighshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing service from Park & Bailey, especially Josh and Megan from the Caterham branch. Very professional and easy to communicate with from start to finish. Definitely recommend and have been so much better than our previous dealings with another lettings company
Amanda · 21 June 2022
Agent replied · 21 June 2026
Hello Amanda, thank you for your review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Josh, Megan and the Lettings team.
★★★★★ 5/5
GoogleFantastic informative and proactive team. Thanks for your support helping me with my first steps into renting.
Matt · 21 December 2025
Agent replied · 21 June 2026
Hello Matt, thanks for the 5-star review. We appreciate you sharing your positive experience. We'll pass this over to the Lettings team.
★★★★★ 1/5
GoogleTravelled from Manchester for an 11am appointment. Which was confirmed twice in the days leading up to appointment. Waited at property no agent turned up? Rang the office to be told they had no record of appointment made another appointment for 4pm the only time they could do. Arranged to spend the rest of the day in Wales only to be telephoned 20 minutes later to say property has been sold?
Pure amateurs and shoddy lying pathetic service AVOID LIKE THE PLAGUE.
Andrew · 12 May 2020
★★★★★ 5/5
GoogleAll staff members of Park & Bailey in Caterham provided an exceptional customer service throughout our 2 years stay in Caterham. They are very prompt in sorting out tenant queries. If you are looking for a property in Caterham I would definitely recommend Park & Bailey.
Shahid · 21 June 2020
Agent replied · 21 June 2026
Thank you for the great review Shahid, we are happy to hear you had a good experience when letting through us.
★★★★★ 5/5
GoogleI received service as a tenant from Park&Bailey Team. Both Charlotte and Josh were quite nice and professional. They helped us a lot during our stay and they were extremely cooperative and supportive during early termination of our tenancy contract.
Thank you so much P&B Team
Gursu · 21 June 2019
Agent replied · 21 June 2026
Thank you for your kind comments and review Gursu. We're happy to hear you had a good experience when renting via us. We will pass your comments to the lettings team.
★★★★★ 5/5
GoogleWanted to give an excellent review to Simone Harley for handling our rental with overwhelming care and attention to detail, at a crucial time where my partner and I are going through extreme life changes. Her communication and proactiveness are next level, she has knocked it out the park. In short, she's 10/10.
Maxbox · 21 June 2024
Agent replied · 21 June 2026
Hello, thank you for your review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Simone, and the rest of Lettings team.
★★★★★ 5/5
GoogleI have dealt with Josh at Park and Bailey for many years and always found him and the entire team v professional, pro active and friendly team to deal with.
Joanna · 21 June 2022
Agent replied · 21 June 2026
Hello Joanna, thank you for taking the time to leave a review. We'll pass your kind words over to Josh and the Lettings team.
★★★★★ 5/5
GoogleExtremely knowledgeable and professional with a very personal touch no matter to whom you speak to.I continue to be impressed for the last 5 years.
JR · 21 June 2025
Agent replied · 21 June 2026
Hello Jimbo, we appreciate you leaving a review. Thank you for the positive feedback. We'll pass your kind words over to the Lettings team.
★★★★★ 5/5
GoogleAs a landlord I have found the team knowledgable, professional, very friendly and always available to help with any issues that arise.
Stephen · 21 June 2025
Agent replied · 21 June 2026
Hello Stephen, we appreciate you taking the time to leave a review. We'll pass your kind words over to the Lettings team.
★★★★★ 5/5
GoogleI have used Park and Bailey now for over 6 years to manage a property and I could not have asked for better service from a letting agent than what Park and Bailey have provided. During this time, we have encountered various challenges with tenants and property maintenance, and Jayne, Liz, Jacqui and the rest of the team have always been responsive, approachable and quick to deal with any issues. They have also always been happy to provide advice and guidance when I have needed it, and I have always felt comfortable asking them questions knowing that they are knowledgeable and will provide honest opinions and insight. I would not hesitate to recommend the team at Park and Bailey for management and letting of properties and would like to thank them for all the support they have provided for our property.
Heather · 21 June 2021
Agent replied · 21 June 2026
Hello Heather, thank you for taking the time to leave a review. We will pass your kind words over to Jayne, Liz, Jacqui and the rest of the Lettings team.
★★★★★ 5/5
GoogleMy partner and I have recently moved into a property in the Whyteleafe area. Park and Bailey Caterham helped us through every single stage with a high degree of professionalism and made the transition seem effortless. Being first time renters, we were nervous and unsure of all the processes. They were there to answer every question we had (even the silly ones) and always kept us up to date on the progress of the application and anything else we needed to know. We were never left in the dark. From beginning to end, they have been fantastic! Our thanks go especially to Josh and Charlotte who walked us through everything!
James · 21 June 2021
Agent replied · 21 June 2026
Thank you for taking the time to leave a review James. Happy to hear of your experience when renting a property through us, we will pass your comments over.
★★★★★ 5/5
GoogleI haven't purchased a property in 6 years until not, my experience with the girls at Peter large on my purchase has been exceptional...if they miss your call they ring you back immediately when they free, they apologize for missing your call etc....they totally understanding, polite etc.. can't fault them...!!!
Jane · 14 July 2025
★★★★★ 5/5
GoogleThe team in Rhyl were fantastic, always friendly, helpful and professional throughout our purchase. They offered advice when needed and alway replied to emails and calls. Thank you for your excellent service.
Lynn · 15 April 2024
★★★★★ 1/5
GoogleAn appointment was made to see a house for sale we drove over 20 miles to see it and the estate agent didn't turn up then when I rang they asked we to wait whilst they drove over to show us around then rang back to say there was a tenant in there and they couldn't get in touch with the tenant and they could not show us around.They even said an appointment wasn't made even though myself and my husband watched the agent put it on the spread sheet on the computer . Very unprofessional don't put your house up for sale with rhyl office if you want to sell it.
Marie · 12 May 2020
Agent replied · 7 June 2023
I am sorry to hear we failed to meet your expectations on this occasion. We will look into our processes and endeavour to take your feedback on board.
★★★★★ 5/5
GooglePark & Bailey has an extremely kind, helpful and professional team. They helped us from the minute we had got in contact with them when looking for a place to move. Now, almost three months later, they keep assisting us with any inquiry, question or issue we may have regarding our new home. They are efficient, dedicated and reliable; they answer to our enquiries quickly, working with us until everything is solved.
Florencia · 21 June 2021
Agent replied · 21 June 2026
Hello Florencia, thank you for the 5 star review. We are pleased to hear about your experience and will pass your comments over to the team.
★★★★★ 5/5
GoogleA great company, with excellent customer service. They keep you updated and informed.
I would recommend them.
Many thanks to Leanne and all the staff.
Gary · 15 April 2024
★★★★★ 5/5
GoogleChosen as the most "professional" Estate Agent of 4 prospective firms. Leanne and her team were excellent throughout and kept me updated at all stages.
Robert · 28 March 2024
★★★★★ 5/5
GoogleThank you so much to Lesley, Pam and Anita, so incredibly helpful and supportive throughout the whole process and great communication during :) xx
Ava · 28 March 2024
★★★★★ 5/5
GoogleI have always used Park and Bailey and Josh and the team go all out to find genuine and reliable tenants. I would not go anywhere else.
Linda · 21 June 2019
Agent replied · 21 June 2026
Thanks for the comments and 5 star review Linda.
★★★★★ 5/5
GoogleI have used the services of Park & Bailey Lettings for 15 years. I am always impressed with the professional service and good advice that they provide me. Also, I like the fact that many of the staff have been at P&B for a long time which provides a consistency of service as well as knowledge of the area. I would recommend them to anyone, and I continue to do so myself!
Colin · 21 June 2020
Agent replied · 21 June 2026
Thanks for the review Colin.
★★★★★ 5/5
GoogleJust brought a house through them. Easy to deal with, great communication. Had no problems at all with the girls @ Abergele office. Thanks again!
Helen · 30 September 2025
★★★★★ 1/5
GoogleTerrible communication. I tried to book a viewing on numerous occasions via numerous avenues and never even got a response.
Sarah · 30 September 2025
★★★★★ 5/5
GoogleI have been using Park & Bailey for managing my letting whilst im living abroad. I honestly could not recommend them enough. Through these difficult times they worked tirelessly to get my property re-let, whilst also taking the time to reassure us and respond promptly to messages. I could not recommend them enough!
Daniel · 21 June 2021
Agent replied · 21 June 2026
Thank you for the review Daniel, very happy to hear you had a good experience with us.
★★★★★ 5/5
GoogleFantastic estate agents, put the customer first and very responsive to questions! We were only looking for a 6 month rental and we know how hard it is to find, Josh managed to somehow negotiate a deal with an owner which I cannot thank enough! I would recommend to anyone who is looking or rent or buy locally
Sunny · 21 June 2019
Agent replied · 21 June 2026
Thank you for the review Sunny, happy to hear you would recommend us.
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