Oakwood Estates Datchet reviews

Dear Sanjeev Your review is disingenuous and not reflective of your aborted purchase with Oakwood Estates. As you pointed out you withdrew from the purchase and as such conveyancing costs were incurred. Conveyancing on a purchase can become protracted and this is out of the hands of the estate agent. In this instance a bereaved family were dealing with their late mothers estate and delays occurred in responding to their solicitors, however your own conveyancers compounded this situation. As experienced agents we advised you not to get fixated on the granting of probate and concentrate on the conveyancing and reassured you on numerous occasions. Had you not emailed in withdrawing from the sale your purchase could have concluded within days as probate has been granted. Your reference to ‘lame excuses’ is again unfounded you simply did not like the updates given, again it is most unusual for purchasers to insist the agent contacts both husband and wife independently to relay the same information. We wish you well in your property search. Oakwood Estates Customer Services

Thank you David for taking the time to leave such a positive review, we really appreciate it. Kind Regards, Alice (Marketing Assistant).

That's great to hear of your feedback Samson. I have sent your review on to Dan who said that you were a pleasure to work with. We hope you settle in well to your new home. Yours sincerely, Elle Godfrey - Marketing Executive

Dear Robert, Thank you for your glowing recommendation! We're thrilled to hear about your positive experience with Katie and our team at Oakwood. We strive to provide knowledgeable and efficient service to all our clients, and we're grateful for your recommendation to prospective landlords. All the best. Katie - Marketing Assistant

Thank you Radhika. I have passed your comments on to Charmaine and Elaine who were both pleased to receive your feedback and that they were able to navigate this sale through to completion. We wish all the best with your new property. Yours sincerely, Elle Godfrey, Marketing Executive

Dear Kitty Thank you for providing us with your feedback and I am sorry to hear of your disappointment surrounding the end of tenancy process. Oakwood Estates are contracted and work on behalf of the landlord nevertheless we do have a duty of care to our tenants and are responsible for advising landlords of their legal obligations to make sure the tenancy is compliant within the 2004 Housing Act. When maintenance issues arise we always put forward the most suitable solutions provided by our select list of approved contractors but we are not always able to persuade a landlord to opt for our recommendation. If the landlord prefers to repair an issue themselves or use a contractor which we have not approved then we have limited powers to stop this from taking place. I appreciate you feel the works that the landlord carried out during your stay were not up to standard however throughout the tenancy and during the ongoing inspections, the property condition and wellbeing of the tenants is of the upmost importance. When it comes to the deposit we initially act as a mediator and try to find an outcome that works for all parties. In this case a compromise was not possible and the landlord made a claim from your deposit in accordance with the dilapidation list which was provided by an independent inventory check out report. The landlord is at liberty to make these claims direct with the custodial depositary scheme and if the tenant disagrees the case goes to arbitration and a decision is made. This process has been designed so the agent has no control and the outcome is totally independent so I am not sure as to why you feel Oakwood Estates attempted to take ‘huge and unfair sums.’ This fundamentally is impossible as your deposit is 100% protected, the landlord has final say on the amount which is to be claimed and finally any deductions are decided by the depositary custodial scheme. We do hope we have been able to provide some clarity to the points you have raised. Yours sincerely Oakwood Estates Customer Services

Your 5-star review is a wonderful compliment! We are dedicated to exceeding your expectations and will share your kind words with our team. Regards, Amber - Marketing Team.

Thank you for your feedback. It is truly valued. All the best. Katie - Marketing Assistant.

Dear Rhys, We are delighted to receive your feedback and do hope to work with you in the future Kind regards Elle Godfrey

Thank you for your feedback and we are pleased that you have been happy with the service. Both Elaine and Charmaine were grateful to receive your comments. Yours sincerely, Elle Godfrey - Marketing Executive

Thank you, we hugely appreciate your feedback and are so glad to hear you had such a positive experience. We look forward to working with you again in the future. Kind Regards, Alice (Marketing Assistant)

We are thrilled to hear about your positive experience! Thank you for the 4-star review. Your satisfaction is our top priority! Warm regards, Rowan - Marketing Team

Daniel thank you for your feedback. Kane was appreciative of your comments and we are glad all went well. We wish you all the best. Yours sincerely, Elle Godfrey - Marketing Executive

Thank you for leaving us this review Mandy. Dominick was thrilled to receive your comments and pleased everything went to plan. We wish you all the best. Yours sincerely, Elle Godfrey - Marketing Executive

Thank you for your great feedback! Katie will be thrilled to hear your positive comments in finding your new property. All the best. Katie

Thank you for leaving this review Karen, Your feedback was passed over to Kane Barber who was delighted to have received such plaudits. We are glad to hear of your positive experience and wish you all the best with your future endeavours. Yours sincerely Elle Godfrey Marketing Executive

Thank you for the glowing 5-star review! Your feedback fuels our passion for excellence. We are dedicated to exceeding your expectations. Best regards, Rowan - Marketing Team

Dear Leslica, thank you for this incredibly heart warming review! We're thrilled to have provided you with a top-notch experience. Your kind words about Charmaine and our team truly mean the world to us. Being professional, trustworthy, and friendly are values we hold dear, and we're glad we could make a difference for you. We feel lucky to have had the opportunity to assist you, and your gratitude means everything to us. All the best. Katie - Marketing Assistant

Thank you for the 5-star review, Emina. We’re delighted to hear you were happy with our professional and reliable service. Your feedback is greatly appreciated. - Ella, Oakwood Estates.

Thank you for your 5* review. We look forward to working with you again Kind regards Elle Godfrey

Thank you Ashley for providing us your feedback. We are glad that all went well and Cole said that you were a pleasure to work with. All the best. Yours sincerely, Elle Godfrey - Marketing Executive

Dear Mr. Powell Thank you for your recent 5 star review you left for Oakwood Estates. I am sure Kane Barber-Moore will be delighted to hear this positive feedback. Yours sincerely Claire Davies Marketing Assistant