Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI do not recommend this agency. Throughout my mortgage journey, I have dealt with an agent called Anita. The only time she was nice to me was during our first 2 calls. Other than that she was pushy, always in a rush, did not listen to me. i was going through a very stressful process and she was not helpful at all. At the end, after a year and a half of struggle and nerves, i finally got my key and i felt relieved that i could finally stop communicating with her. When i got into the apartment, it didnt look anything like how it did a year and a half ago. it was dirty, flooded, floor boards were sticking out, holes in the walls, rat poisoning everywhere under the fixtures of the kitchen, filthy walls, windows and bathrooms. The apartment looked abandoned and old. 1 year and a half ago seeing the apartment for the first time it didnt look that way. its not the agency's fault for how the owner left the house but i do reckon that the agency would at least ensure me that the owner would maybe give the house a general clean and keep it decent for me to move in. If you buy a house with them dont expect a house like in the movies with a congrats card, a red ribbon at the door or flowers. the house was given to me with the ceiling nearly falling over me. The agency did not collaborate with me as if i was a buyer, which would have been normal. The reason I made a review after 3 months of purchase, i am still repairing the faults in the house. Disappointed, i must say!
Jasmine · 9 October 2024
Agent replied · 23 October 2024
Dear Jasmine,
It's so upsetting to see such a negative review and to know your journey felt like an up hill battle. Buying a property should be a pleasant journey. Firstly if we could have details of the property in question we can try and help further. We don't deal with the mortgage directly from here and can only imagine Anita was trying to help, by referring you to someone that would be able to help if you were having problems with any mortgage related issues.
Sadly buying a property is not like the movies and the vendors are expected to leave the property in a presentable fashion for the buyer which is normally stated to them within a contract agreement via your solicitors. If the property was in very poor condition and not how this was displayed it should be highlighted to your solicitors who may be able to offer their help.
I'm not sure if this review is meant to be directed towards us, a broker, mortgage lender, the vendor or the solicitor but we work hard to ensure we are providing a market leading service to our clients and, so, would really like to understand more in regards to your journey. Please, if you could speak to us at the office so we know which property this relates to we would be grateful.
★★★★★ 5/5
GoogleI've now bought 2 properties with these guys and on both transactions they have always been professional and made the process easy. I dealt with Demi & Steve who always kept me informed and up to date on the process. I would definitely use these guys again and would go back to them when the time comes for me to sell.PositiveResponsiveness, Professionalism, Value
London · 24 August 2022
Agent replied · 6 February 2024
Thank you for the review, always great to work with returning clients! lets hope we can find you the next one 😜 …
★★★★★ 5/5
GoogleAfter I indicated interest in a place via Zoopla, Jayne reached out to me. She was beyond helpful and patient with me throughout the whole process. When I finally decided on a place and had to move in quickly due to a time crunch she really tried to make sure I got into the new place as soon as possible, even working after hours. The whole process was really seamless and easy.
And this is coming from a first time renter :)
Oyindamola · 23 September 2024
Agent replied · 23 October 2024
Ah, that is lovely to hear Oyindamola, thank you. I am so pleased we got you into your new home and just when you needed to as well. I hope you have settled in. Jayne
★★★★★ 5/5
GoogleI would like to express my gratitude towards, Maya Jacobs and Miroslav Mirchev were an exceptional team in helping me secure a flat in just one week. Their expertise, dedication, and efficiency were truly impressive. They guided me through the entire process, swiftly addressing any concerns and facilitating a seamless transaction. Their professionalism and commitment made the experience stress-free, and I couldn't be more grateful for their assistance. Highly recommend their services for anyone seeking to find a home quickly and effortlessly!
Osoja · 8 November 2023
★★★★★ 5/5
GoogleI would like to pass a big thanks to Steve Lock and his team for the massive help in the whole process of buying a house. They've always answered the phone in a polite and friendly manner, always supported and directed me in the right way throughout the whole process. Was a pleasure to have you as our agent! Thank you once again and all the best!PositiveResponsiveness, Quality, Professionalism
Andre · 24 August 2021
Agent replied · 6 February 2024
Thank you for your review Andre, pleasure working with you. All the best in the new house Steve and team
★★★★★ 5/5
GoogleAlthough we didn't find a property through Your Move, they unfortunately just didn't have what we needed on the books, we had the most fantastic service from them. Amy, who we viewed two properties with couldn't have given us more help. She was attentive, curteous, responsive and patient during the viewings, giving us the time we needed and not rushing us through the viewings as most other companies did! She also took time to send us any information we needed and also forwarded other properties she thought might fit the bill. Amy is a credit to Your Move, she is extremely professional whilst being delightful at the same time. We can definitely recommend Amy & Your Move to anybody wishing to move to Dartford! Thank you, Amy!!
Clare · 9 September 2023
★★★★★ 5/5
GoogleReally positive experience with Your Move Dartford. Jayne was great! She went above and beyond to help find the perfect flat for me and made the process really easy!
Kudzai · 23 September 2024
Agent replied · 23 October 2024
You are very welcome Kuszai and I hope you are enjoying your new home.
★★★★★ 5/5
GoogleHonestly your move dartford have been a great help, thanks to Tom and Steve who have made what would have otherwise been a dreadful experience thanks to my solicitors, a rather smoother process. Helpful and very friendly appreciate their effort
Seth · 4 March 2024
Agent replied · 25 March 2024
Thank you Seth, pleasure working with you, enjoy the flat
★★★★★ 5/5
GoogleWe found a great agent. Very helpful and very nice. We highly recommend Miroslav Mirchev. If we plan to move again, we will definitely use his help again.
Katarzyna · 23 September 2024
Agent replied · 23 October 2024
Thank you Katarzyna, it is lovely to hear you had a happy journey with me to find your new home. I hope you and your family have settled in nicely. Miroslav
★★★★★ 5/5
GoogleI have dealt with Steve and his team on a number of transactions and always found them to be Professional, helpful and will go above and beyond I would have no hesitation in recommending Your Move Dartford to family and friends.
Michelle · 23 January 2024
Agent replied · 6 February 2024
Thank you Michelle, always a pleasure to work with you and look forward to the next challenge
★★★★★ 1/5
GoogleI live next door to people who rent from your move and it’s made my life a living hell as the tenants are awful and all they will do is write them a letter
Tanya · 13 January 2026
Agent replied · 13 April 2026
Hi Tanya,
We’re very sorry to hear that you’ve been experiencing difficulties and that you felt the need to leave this review. We do understand how distressing neighbour issues can be.
As we would have advised if contacted directly, we are legally bound to follow the instructions of the property’s legal owner and cannot make decisions on their behalf. Should the landlord instruct us to begin any form of formal or legal action, we will always assist and guide them through that process.
If you believe any illegal activity is taking place, we strongly recommend reporting this to the appropriate authorities, as they hold the legal powers to investigate and act. While we do everything we can within our remit, we are not a legal authority and cannot intervene beyond the scope of the law or the landlord’s instructions.
Thank you for raising your concerns, we truly hope the situation improves for you soon and should you wish to discuss this directly please do not hesitate to contact us.
★★★★★ 5/5
GoogleSteve lock was my main estate agent he was great! He really went out of his way to help me and my partner buy our first ever home! I also had help from Mick and Ella who were also super helpful when Steve was away! I would definitely use this estate agents again as they made my experience pleasant and very easy! 10/10!!!PositiveResponsiveness, Quality, Professionalism
Lucy · 24 August 2021
Agent replied · 6 February 2024
Thank you for your feedback Lucy, was a pleasure working with you, enjoy the new home. Regards Steve and the sale teams
★★★★★ 5/5
GoogleIt has been an amazing experience with your move Estate, Miroslav Mirchev has been very professional and of great help to make this move possible,he has been available to help and respond to all querries and concerns.Great team!
Paul · 16 February 2024
Agent replied · 16 February 2024
Thank you Paul, it has been my pleasure to help you I hope you love your new home. Miro
★★★★★ 5/5
GoogleHighly recommended team.
Definitely use this agents to move, Steve Jayne, Caitlin have been great.
Anita has been very very patient, helpful, especially understanding and informative.
Claire · 13 October 2025
★★★★★ 5/5
GoogleElla was so helpful, professional and prompt in response to all our queries. She went above and beyond in ensuring that all documentation and processes are followed without delay.
She provided first class support and service to us.
She was so responsive!
Ella is “model” for Yourmove Estate Agents and a professional. ⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value
Oluchi · 24 August 2022
Agent replied · 6 February 2024
Thank you Oluchi, how very kind 😚 don't ever hesitate to call if I can help you again. …
★★★★★ 5/5
GoogleJayne was the estate agent helping me rent a property. Although it didn't quite go to plan as we expected, due to things out of our control which happens in moving sometimes, jayne went above and beyond to help me and kept me informed as much as possible to make sure things went as smoothly as possible. She was very helpful and is a great asset to your team.
Kelly · 14 February 2024
★★★★★ 5/5
GoogleYour move in dartford are incredible bunch Anya the woman that helped me with my move in was excellent help kept me updated at all time done her best to help me with anything I needed also the lady that done my viewing for the property …
Josh · 13 August 2025
Agent replied · 13 April 2026
What a fantastic review, thank you Josh! We’re so pleased to hear Anya was such a great support during your move, and we’ll make sure the rest of the team (including Erleta - the lady at your viewing!) hears your kind words too. It means a … More
★★★★★ 5/5
GoogleI would like to say a massive thank you to my estate agent Ula she was honestly amazing! She answered every question and was very patient we moved into our lovely flat 2 days ago and it couldn’t feel more like home! Again a massive thank you to Ula! Very professional and helped us all through out! I would highly recommend Your move :)
Olivia · 6 February 2021
Agent replied · 6 February 2024
Hello Olivia,
Thank you for your kind feedback, it was my pleasure to help you find your first rental home and that you have settled in so quickly. I'm pleased that you found the experience so easy. I wish you all the best with your new home.
Kind regards
Ula
Your Move Dartford
★★★★★ 5/5
GoogleIt’s really amazing they are doing very fast and very well I heartily appreciate trusted state agent thank you your move Steve lock and Tom is really great and supportive thanks both of you
Sushil · 11 March 2024
Agent replied · 25 March 2024
Happy moving in day Sushil! Good luck Steve and Tom
★★★★★ 5/5
GoogleI would like to thank Your Move and particularly Mirosław Mirchev for helping my family rent our property. From the day I applied to the agency for rental, Mirosław was in very good contact with us, he keeping us updated, and supporting us with all the process she, we had a smooth and fast process of renting. Great communication great work and suport.
Without his work it wouldn’t been possible.Thank you so much 🙂
Magda · 24 July 2024
Agent replied · 23 October 2024
That is very kind Magda, thank you, I was very happy to help you and the family find your new home. Miroslav
★★★★★ 5/5
GoogleThe overall experience from your move was amazing the agent who was dealing with me was Anya she was amazing she had great customer service and was just helpful throughout the whole process of my move 10/10 would recommend!
Marc · 13 October 2025
Agent replied · 13 April 2026
Hi Marc, thank you so much for your kind words and for taking the time to leave us such a fantastic review. We’re delighted to hear that Anya made your moving experience smooth and stress-free. Providing excellent customer service is what we strive for, and it’s wonderful to know this was reflected in your experience. We’ll be sure to pass your feedback on to Anya, she’ll be thrilled! Wishing you all the best in your new home.
★★★★★ 5/5
GoogleCame to Your Move Dartford as a buyer and dealt with Jayne as the vendors agent. She was fantastic not only for her vendors but overall in regards to the progress of the sale. No blockade of solicitors receptionists and hold lines could stop her getting through and then shimmying the conveyancing process along to prevent almost all completely avoidable delays. Excellent communication was the name of the game with both buyers and vendors and arranging things like surveyor access was a breeze. This all resulted in a completion earlier than imagined with all the i's dotted and t's crossed. Will definitely come back here if ever its time to move on as she is definitely someone you want on your side.
Tom · 24 February 2023
★★★★★ 5/5
GoogleGreat experience from A to Z! Tom was amazing offering me a great support during the process of buying my first property.
Thank you so much Your Move team for everything and especially Tom and Steve!
Roxana · 7 January 2024
Agent replied · 6 February 2024
Hi Roxana, thank you for the review, Been a pleasure working with you and glad to hand you the keys! Enjoy your new home x
★★★★★ 5/5
GoogleI just wanted to say thank you for all your help and smoothness with my first ever rental property I know I was eager and probably was a bit of a pest calling constant 😂 but the service I received from Ula and the Dartford team was absolutely excellent and honestly I just can’t thank the whole team enough I really can’t from viewing the property on Thursday to referencing the next day on Friday to moving in on the Wednesday 7 days all in and I’m all moved in so thank you and if and when I move in the future I’ll be sure to come back to Ula and the team at Dartford thank you very much.
Danny · 6 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
