Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis is overrated agency
This is overrated agency! I was a tenant in a flat and when my agreement was about to finish they where trying to get money for everything they could! My advice is to get insurance for the property you are about to rent!
Veso · 7 September 2021
Agent replied · 11 June 2024
Dear VesoThank you for taking the time to leave a review.Customer satisfaction is of the utmost importance to Wards and it is therefore disappointing to read your comments in respect of the proposed deposit deductions. When a tenant leaves a property, if there are dilapidations or damage to the property over and above fair wear and tear, the landlord may request that the cost of these repairs be deducted from the tenant's deposit. Wards act as an intermediary in this respect and relay this information to the tenant. Wards are not responsible for deciding how much is requested. Having reviewed your file we note that you were not in disagreement over the repairs that were sought. Wards have a duty not only to the landlords of the properties that we manage but also to the tenants in situ and we apologise if you have been unhappy with your experience. We would welcome the opportunity to address your concerns more fully should you wish and our Customer Relations Department can be reached on 01702 540802 or at customer.relations@arunestates.co.ukKind regardsWards
★★★★★ 5/5
TrustpilotExcellent Team
Very pleased with the whole conversation and helpful team, An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Also a good experience with Jodi Watson &George they’ve been keeping in touch and also made me feel rest assured I’m in the right place. You deserve an award 🥂🤝
Adebanjo · 5 April 2023
★★★★★ 5/5
TrustpilotWards Letting Services Review
Have used Wards for the last 3 or 4 years and they always priovide a very prompt, efficient and professional service - no complaints at all.They always find me excellent tenants and their overal package is very competitively prticed.I'd have no problems reccommending them to any Landlord.
Tom · 15 October 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotGreat experience from the whole team!
Great experience from the whole team!! Would definitely recommend if you’re buying a new home.
Ni · 4 April 2024
Agent replied · 11 June 2024
Good Afternoon. Thank you for taking the time to leave a review. We appreciate the recommendation! Many thanks, Wards
★★★★★ 5/5
TrustpilotSam at Wards was fantastic
Sam at Wards was fantastic. She listened to what we wanted when buying a house and did her very best to find us our perfect home.She gave us weekly updates and made us feel really as though she had our best interests at heart.
Catharine · 11 June 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
GoogleI walked in the Dartford branch and sat down with James who gave me some great advice about selling my house where many other estate agents are very off putting and pushy.
I will be back in a month's time to see James to sell my house.
Alex · 27 August 2020
Agent replied · 26 August 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotProfessional and Personable
I cannot fault Abi and Hamid, the attention to detail and the eagerness to go the extra mile means it's been easy for us to find tenants in a very short space of time. I'd highly recommend this professional and personable team.
Daniel · 27 September 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards experience
Our experience with wards was very good especially Hanna Roberts who kept us informed every step of the way, would highly recommend them
Robbie · 15 March 2022
★★★★★ 5/5
TrustpilotAmazing experience with wards for the…
Amazing experience with wards for the process of renting our new home. Tony and Laura from the medway branch on medway City estate were amazing so helpful and replied to emails very quickly. Helped so much every step of the way would highly recommend
Keighley · 1 May 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotJesse from Chatham wards office helped…
Jesse from Chatham wards office helped me a lot finding a good buyer.
Blerim · 30 April 2024
Agent replied · 11 June 2024
Hi Blerim,Thanks for your review. We're happy to hear that Jesse was able to find you a good buyer. All the best,Wards of Kent
★★★★★ 5/5
TrustpilotSuperb service
Highly recommend Wards for their professionalism and efficiency. Tim and Nick from the Ashford branch have been incredibly helpful while dealing with everything, keeping us well informed throughout and ensuring the process run as smooth as possible. Really pleased with the service they provide, can’t fault them.
Caroline · 9 July 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotKenny at the beginning
Kenny at the beginning, Sam and Adam throughout, allowing me extra visits as and when I asked, nothing was too much trouble Also the girls in the office were very helpful when Sam or Adam wasn’t there And finally Kim, extremely supportive and kept me updated all way through which was very helpful for me as the situation was getting quite stressful
Lynn Lovesey · 23 February 2023
★★★★★ 5/5
TrustpilotThe Wards team have been so helpful…
The Wards team have been so helpful throughout the whole Buying process. Honi Jeynes especially, has been so helpful and has kept me informed of progress as we move along what can be a very stressful journey. A very professional service received and a big thank you!
Kate · 11 June 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 5/5
TrustpilotGreat people and great service
I bought my flat 4 years ago through Wards and have just used them to sell it. From the marketing through to the completion of the sale, I have appreciated the expertise and advice of the team - Judy, Jason, Debbie, Dawn and Matt. They have made sure to stay in good contact with myself, my buyer and my solicitor and always remain enthusiastic and friendly!
Helen · 28 September 2022
★★★★★ 5/5
TrustpilotFantastic service from Dartford Lettings
Fantastic service from Dartford Lettings once again!! Had to find a new tenant for a previously managed property through Wards and within just 3 days they had 5 viewings and agreed a new tenancy. Incredible performance from Marina, George and Gracie, Thankyou!
Daniel · 11 August 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
Trustpilot5 stars
Just bought a house through Wards - they were all really useful, Maria Meddings, Tom Dodd, Adam Howell - all really good people. Would recommend
George · 18 July 2023
Agent replied · 11 June 2024
Hi George,Thank you for leaving a review! It's great to hear how positive your experience of buying a property with our team has been.Best wishes,Wards.
★★★★★ 5/5
TrustpilotGreat help finding our first home :)
Wards were extremely helpful in supporting us with our property search over the past year. Especially Alex who has been amazing !
Rachel · 24 March 2022
★★★★★ 5/5
TrustpilotHad two viewings today and found Wards…
Had two viewings today and found Wards staff really friendly, helpful and knowledgeable of both houses Thankyou
Kelly · 27 January 2024
Agent replied · 11 June 2024
Hi Kelly,Thank you for leaving a review! We're delighted to hear how friendly, helpful and knowledge you found our team to be whilst viewing properties. We wish you all the best as your search continues!Best wishes,Wards.
★★★★★ 5/5
GoogleKept us up to date every step of the way ,very friendly,very professional,would recommend
Liz · 29 March 2024
Agent replied · 26 August 2024
Hi Liz,
Thank you for leaving a review! It's great to hear how friendly and professional you've found our agents to be throughout your experience and we're delighted that you would recommend us to others.
Best wishes,
Wards.
★★★★★ 5/5
TrustpilotOur property acquisition was smooth and…
Our property acquisition was smooth and really well organised through Lily and at Wards. No complaints at all. Very professional estate agents.
RK · 2 October 2023
Agent replied · 11 June 2024
Hi RK,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how smooth they've been able to make your property acquisition.Best wishes,Wards.
★★★★★ 5/5
GoogleSuccessfully located and put an offer in on a property with Milly from Wards, very helpful, initially we viewed a few properties which weren't for us but she listened to the feedback we gave and found one that was perfect. Throughout they've been prompt and effective.
Jake · 27 August 2020
Agent replied · 26 August 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotA Very positive experience
All the staff are very helpful especially Paul who was very supportive throughout.
Sandra · 15 March 2023
★★★★★ 5/5
TrustpilotIt was an amazing experience using…
It was an amazing experience using Wards to sell my house. From day one they have been very helpful and supportive. The team is amazing, special mention of Terri Truckle, Ami Banks, Sam, Kenny and last but not the least Kim. They have been extremely helpful throughout. Its been a roller coaster ride, but with the teams support and up to date knowledge and experience the sale process was smooth.
Didi · 10 March 2022
★★★★★ 5/5
TrustpilotAmazing energy
Amazing energy, especially from Judy the sales progressor, to get our purchase completed. And amazing patience too! Always following up, always replying when promised, always preempting issues. I wish the agent we used to sell our house was as committed!
James · 18 November 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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