Trusted Agent profile · Dartford
★★★★★
1,924 reviews across 2 platforms
Harlend House, High Street, Eynsford, Dartford, DA4 0AB
Wards's office in Dartford, at Harlend House, is rated 4.7 out of 5 across 1,924 reviews on two platforms, including 61 Google reviews rated 5.0.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10 would reconmmend
Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!
5/5
TrustpilotAsk for Lucy
I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure.She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!
Hi Paul,Thank you for taking the time to recommend Lucy. It's fantastic to see her dedication and proactivity shining through in your feedback, and we'll be sure to pass this on to her. Your kind words are greatly appreciated.Best wishes, Wards of Kent
5/5
TrustpilotStaff at the Tenterden Office of Ward’s Estate Agents
The staff at the Tenterden office of Ward’s Estate Agents, especially Becky & Alex, couldn’t have been more helpful & professional in selling our property.The sale’s brochure was excellent, all staff were always extremely friendly and polite, and went out of their way to not only make themselves fully conversant with every detail of our property, but also all the benefits of its location. As a consequence they weren’t just able to sell the house quickly, but also to the right purchaser for us, a family with no property to sell and no chain.In particular we can’t praise Becky highly enough for the exceptional service she provided in persuading the purchaser to view our house when they were more Interested in another area. Incidentally she made such a good job of the sale, that the new owners are highly delighted with their purchase.
Hello Peter,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you had such a positive experience and will pass your kind words on to the team!All the best,Wards
5/5
TrustpilotDeegan was great
Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.
5/5
TrustpilotAlex and Tina did a fantastic job…
Alex and Tina did a fantastic job selling my property. The property was on for only a week with dozens of viewers lined and and an offer around the week mark. Alex and Tina were priceless in managing the soft elements of the legalities of the sale. As our buyers were first time buyers they were not sure what to do or what to expect; frankly their solicitor wasn’t much help and it was Alex and Tina guiding them on what they had to do and what to instruct their solicitor to do. Without them I’m sure we’ll still be on the market.
Good afternoon,Thanks for your kind review. We're delighted you received a fantastic experience with Alex and Tina, and it's great to hear that they were able to help manage the process through on your behalf. With kind regards,Wards of Kent, Ashford branch
5/5
TrustpilotNervous first timer for house purchase
As a first timer for house purchase I was nervous and unsure what to expect. Maisie M-J at Wards was assigned to me. Cant say a bad word about her, She was friendly yet professional, nothing was too much trouble for her. She answered all my queries, several times and if she didn't know the answer outright she found it out. Maisie talked me through the process of making an offer and subsequent actions, information on surveyors, stamp duty and such. Unfortunately the sale did not go through but Maisie kept in touch to offer further help and support. She put me at ease of the whole situation.
Hi Lorna,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you had such a positive experience! We wish you all the best in your first home.Many thanks, Wards of Ashford Estate Agents
1/5
TrustpilotDiabolically bad service.
Diabolically bad service.Made several promises about how soon I could move in that went unfulfilled. Then when I did move in the flat was a mess, they hadn't cleaned the bath room and even left the shower filter covered in the previous tents crusty old hair in the bathroom for me to clean. I still have no milky after living here for three months and chasing them up constantly. There was no move in guide with the basics on things such as bins electricity etc. They are no help at all with anything.
Dear Mr YoungThank you for your feedback. We understand how disappointing it must have been to find out that your move in date was delayed due to works required at the property. We are sorry to learn that the property was not cleaned to the required standard by the previous occupant and could have rectified this for you if it was reported when you moved in. We can see that our branch staff are chasing the management company to help you resolve the issue with your mailbox key and regret that only they can organise this. Please be assured that the branch staff will continue to assist you with any additional queries you have.Kind regards Wards
1/5
TrustpilotDisgruntled Customer
I did a viewing with Abigail and I was treated very unfairly, 1. I was not even shown where to park my car ended up parking on the road just on the drive way. 2. She made the appointment but upon arrival she asked for my name so what was the point of the booking? If one has an appointment booked I assume both parties know who they are meeting at that particular time. 3. I asked if it was ok where I had parked and her response was ‘you have to view and make it quick’ how do I make it quick yet I am here to view and to make proper decisions???4. I wrote her an email after view and she never acknowledged. 5. Her body language and character showed that I was just wasting her time and I knew I was not going to get the place to rent and yes she did send an unfortunate you did not make it this time.I am not sure if there is discrimination or it was just my unlucky day. Viewing was in Downwood Grampian Way Kent with Abigail Cantrell
Dear DaphneWe were disappointed to learn that you were unhappy with your viewing and subsequent interest in this property. Our Lettings Branch Manager was keen to contact you and we are pleased to note that your concerns have been addressed and the selection process explained. You are also welcome to email customer.support@arunestates.co.uk or telephone on 01702 540802 if you would like to discuss the matter further.Kind regards Wards
5/5
TrustpilotBrilliant staff at Wards Gillingham
Who do you choose as an estate agent, I asked myself look at some reviews, so I did and one person stood out and that was the closer Kim. Adam and his team at Gillingham branch sold my house in less than a week. Thank you so much for all your hard work. The star of this company was Kim, extremely hard working, easy to talk to and so very efficient. She didn't let me down and everything ran smoothly. Thanks Kim, you are one in a million
Hi Andrew,We'll pass your wonderful feedback on to Kim, Adam and the rest of the team. We pride ourselves on providing a great service, and are really pleased we could achieve such a speedy sale for you.Many thanks,Wards of Kent
5/5
TrustpilotEffective, efficient, professional and fun!
For the last two months we have been dealing/communicating with estate agents - the majority have been quite irritating to be honest! Then I made a call to the New Romney WARDS ESTATE AGENTS office and spoke with a Michelle Carroll. From the get go she was fabulous. Informative, patient, listened to every word I said and gave me confidence that we were going to receive an effective and efficient service. She immediately tapped into the type of property we were looking for and arranged viewings on eight properties. Some of which she had chosen for us from her own recommendations. All our communications were excellent whether it was via emails or phone calls. On the viewing day we met Michelle at the first property - she greeted us with a big smile, a firm handshake, a friendly warm demeanour and wearing a really smart suit. All the viewings were timed brilliantly so we flowed from one property to another without any rushing. I felt that Michelle was honest, professional but she also gave her genuine personal opinion when I asked her for it. The process of viewing properties and deciding where you want to live is such an emotional journey but Michelle made it fun and we had such a laugh along the way. We hope to find our forever home soon. Thank you Michelle, keep doing what you’re doing, you are a great Ambassador for WARDS.
Hello Fiona,Thank you for taking the time to leave such a detailed review. We'll be sure to pass your kind words on to Michelle!All the best, Wards of Kent
1/5
TrustpilotA grotesque experience
Update:Kenny George decided to call me today to rant at me about leaving a negative review and accused me of being 'triggered'. He implied I was "hiding behind emails" and said he was talking to me "like a man". He criticised me for having done my own research on the housing market and questioning his view on the survey we commissioned, which stated that the property had rising damp. Mr George lectured me about his feelings of being insulted by my emails but could not identify what I had done wrong. He referred to his Caribbean heritage repeatedly for some reason. He was unconcerned when I indicated to him that I am on the autism spectrum by way of reasonable explanation for doing my own research and coming to my own views on the property market. Apparently, Mr George is a human too and therefore entitled to harangue and argue with me or make his feelings known whenever he wishes, despite me being a customer (or, rather, not a customer anymore... even when ditching Wards, they seem to feel entitled to call up their ex-customers to give them a piece of their minds.)***In our experience, Wards of Walderslade was dreadful from start to finish, with a mixture of bullying, rude, and incompetent behaviour. It seems lost on the agents that a buyer is a customer, not an employee to be insulted or pushed into doing things against their interests. We pulled out of the purchase after one too many rude interactions with Wards staff.
Dear Mr Williams, Thank you kindly for your review. We are very sorry to learn of the problems you have experienced with our Walderslade office and understand your frustration. It is disappointing to learn that you did not experience the high standard of service we aim to provide. We have been looking into your concerns and will contact you shortly to respond in more detail. If you would like to contact us in the meantime, our phone number is 01702 540802 and the email address is customer.support@arunestates.co.uk. Kind regardsWards Customer Support team
5/5
TrustpilotExcellent experience at Kings Hill branch of Wards
Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.
We are so pleased to hear about your excellent experience with our team at Wards King Hill during your property purchase. It's wonderful to know that Be provided exceptional help and advice, making the process smooth for you. We truly appreciate your kind words and recommendation. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotSmooth as butter
A big thank you to Wards Barnehurst team for making our experience such a smooth one.Ann,Rachel,Geoff, Debbie and Cameron were always ready to answer our questions and the time to respond was such a quick one. They really are professional and take care of you throughout the whole journey, don’t hesitate to pick up your phone to call them. Even the key handover process was so good.Will definitely recommend them to my friends & family.
Hello Rohit,Thank you for taking the time to leave a review. We're thrilled to hear that you had such a positive experience with us!Best wishes, Wards of Ashford Estate Agents
1/5
TrustpilotAvoid Wards Of Ramsgate
Were do I startIt all started off well, with a very good valuation of our property, however after only a few weeks on sale, we were told to reduce the price by £25,000, reason was it looks expensive compared to similar properties in the area. We held out till after Christmas, until deciding to reduce the price, which actually generated a bit more interest.Things were going quite well, viewings booked in, however no firm offers on the tableThings unfortunately took a turn for the worse, after the branch decided to breach the Data Protection Regulations 2018, by passing personal data to a third party, without our written or verbal consent. Something that shocked us, a big company freely giving out this data! We are now very concerned and anxious, in case they have passed the details to others illegally We proceeded to report this to various members of the Ramsgate Branch staff, which was not acted upon, leaving me with no option but to send a formal complaint into Wards. This complaint was actioned the same day, receiving a call from a shocked member of the complaints department, we explained our dissatisfaction, directed at the branch for not following this up and having a cavalier attitudeIn fact it took a further email to the Ramsgate branch, issuing them notice to remove our property from sale, for them to actually call. The manager seemed dis interested just following procedure, clearly prompted by his head officeOnce we were released from our contract, to our surprise, we received an email, stating terms and conditions of their contract in relation to potential buyers they have shown round, demanding we pay them if they purchase our property elsewhere within 6 months!It seems contractual terms and conditions only apply one way with Wards! I was willing to let the matter drop, however I fully intend taking this further, Wards have not only broken their own contractual agreement with us but also broken the lawI would avoid at all costs, unless you don't mind who they are potentially sharing your data with
Dear Christopher,Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been and we would like to assure you that our customers privacy is of the utmost importance to Wards and that your details will not be shared with any other third parties. We understand that you have been in contact with our team and the office that contacted you have also confirmed deletion of your information. Please do not hesitate to contact our Customer Support Department if you have any further concerns.Kind regards,Wards.
5/5
TrustpilotFirst time seller
We recently sold my mum's property through Wards New Romney and I can't thank Debbie Ludgate enough.Never sold a house before I had no Idea where to start and what to do.Debbie took the time to explain in great detail what was needed and I felt like no problem was too big or too small.She certainly put my mind at ease.I highly recommend Wards Estate Agent It has been an easy and smooth process .Thank you Steve and his team
Hi Sue,Thank you for leaving a review! We're delighted to hear how Debbie has supported you throughout the sale of your mum's property and managed to put your mind at ease to make it a smooth process.Best wishes,Wards.
5/5
TrustpilotRenting a property from wards was the…
Renting a property from wards was the best decision I’ve made in a long time. I found the process total stress free, Kayleigh was so helpful. On the day I moved in I had one issue which Kayleigh and David went above and beyond to deal with, not only where David and Kayleigh very helpful they were also very friendly. I would recommend renting a property from wards all day long
Hi Steve,It's fantastic to hear that you made the right decision in choosing to rent from us! We appreciate that finding a new home can be a stressful experience, and aim to make the process as straightforward as possible. Thanks for your review and for recommending us. All the best, Wards of Kent
5/5
TrustpilotI recently had an experience with wards…
I recently had an experience with wards team . From start to finish, the team was professional, attentive, and genuinely committed to making the process as smooth as possible.A special shoutout to Nicole Smith, whose exceptional service truly stood out. Nicole was incredibly knowledgeable, always available to answer my questions, and went above and beyond to ensure every detail was handled efficiently. Her friendly behaviour and dedication is commendable.Thank you, Wards
Dear Vineeth,Thanks for taking the time to let us know about your recent experience with our Ashford branch. We'll pass on your kind words to Nicole and the rest of the team. Best wishes,Wards of Kent
5/5
TrustpilotHaving to sell family home after mum passed away
After my mum passed away unexpectedly and way too soon, I found myself having to single handedly deal with her estate. Having moved in to the family home in 1988 it had certainly been lived in, not run down to disrepair but at the same time no real updates on the property had taken place over this long period of time. It was always going to be stressful and a challenge but with that in mind it was the perfect property for a family home and for someone to put their own stamp on it and personally this was my hope.Adam from Wards took the lead and on evalution and first viewing of the property he understood fully without me having to really explain anything. He was fair with pricing, clear with explaining each reason positive and negative and made me feel like he just got it.From then on it was easy for me, on visiting the office Amy was always so welcoming, helpful and considerate. She made me feel like I wasnt alone in it, in a professional and caring manner, we laughed together as well. Meant alot.Throughout the process I recieved emails and phone calls updating me with informaton I needed to know nothing I could of just done without and the whole team in the office dealt with the sale in one aspect or another Tom, Tanya and Maria thank you.When an offer came in Alfie was exceptional at relaying the potential buyers concerns and interest to me, kept it clear what I needed to do my end and was honest about their queries.I can't thank the team enough.Sam Head
Hi Sam,Thank you for leaving a review! It's great to hear how much of a support our agents have been throughout this difficult time and how they've understood the situation and helped you sell your mums property whilst keeping you updated with everything you needed to know.Best wishes,Wards.
5/5
TrustpilotTHANK YOU FOR YOUR HELP…
Our son has just bought a property through Wards estate agents and we would like to thank everyone we had dealings with for their help. Always a minefield buying property but this was made much easier by the staff at Wards who explained the procedures at every stage.Our special thanks goes to Maria Meddings, Senior Sales Progressor whom we had most dealings with, Maria was exceptionally professional, friendly and very efficient, nothing was too much trouble and Maria made sure things moved along when they seemed sluggish. Thank you Maria you made the whole experience far less fraught than we anticipated. You are a Star ⭐️ May we wish all the staff at Wards of Kent a Merry Christmas and a healthy and prosperous 2024. 🎄🎄The Holmes family
Hi Liz,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how much easier they were able to make your process thanks to their professional, friendly and efficient approach throughout.Best wishes,Wards.
5/5
TrustpilotEffortless House Completion: A Seamless Journey with Wards Ashford
The house completion process with Wards in Ashford, Kent was exceptional. From start to finish, Julia, Sally, Rommie guided me with professionalism and efficiency. Communication was clear and timely, ensuring that all parties were on the same page throughout. Their attention to detail and proactive approach made the entire process seamless and stress-free. I couldn't be happier with the outcome and highly recommend Wards for anyone looking for a smooth house completion experience.
Dear Sunil,It's fantastic to hear we provided you with excellent communication and attention to detail. We'll pass your kind regards on to Julia, Sally and Rommie. Thanks for recommending us to others, we really do appreciate it.Best wishes,Wards of Kent
5/5
TrustpilotExcellent Debbie Ludgate
As a Sales Progressor Debbie Ludgate was amazing. I’ve moved a few times and never been involved with one.Debbie Ludgate went above and beyond to ensure our sales went through as smoothly as it could. She usually works 3 days a week but on occasions worked two full weeks to ensure that our move could progress expeditiously.She’s very professional, calm, approachable but also has a good sense of humour. I will miss our laughs.
Hi Joanne,Thank you for leaving a review! We're delighted to hear how our Sales Progressor, Debbie, has gone above and beyond to ensure that your sale was as smooth as possible.Best wishes,Wards.
5/5
TrustpilotGreat service
We found our experience with Ward very smooth. From the start to finish. They got us many viewings for our property and even when the initial sale fell through they found someone else very quickly. Kim was a joy to talk too and very professional and got the job done. Nicole very happy and positive and again a pleasure to deal with. Thank you both.
Dear David,It's great to hear that you had a smooth experience with us from start to finish, and that Kim and Nicole helped to make the process a little easier. We're always here to help you move forward.Best wishes, Wards of Kent
5/5
TrustpilotThis review is for Tina Styance
This review is for Tina Styance. What an asset she is to Ward & Partners. She looked after us through our first and second purchase and sale (an absolute nightmare chain) and I never evet felt anything was ever too much. She kept me updated through the whole 9 months and she fought for us to get where we are now. She was by far the best sales progressor out of our whole chain and I was so pleased that she was ours. I would use wards again but purely because of Tina. The sales side was okay but she really was what kept everything together (including me) throughout the whole process, Thank you Tina. Enjoy your flowers you were amazing and I am so grateful Rebecca x
H Rebecca,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Tina, has been and how she's looked after and supported you throughout your process, and we're delighted that you would choose to return to her.Best wishes,Wards.
5/5
GoogleJust wanted to say a massive thank you to Lawrence, Shannon and Maureen who have all done an excellent job in the search for our new home. Both Lawrence and Shannon have always answered any questions we may have had along the way to put our …
Dear Trey, Thank you so much for your lovely review. We're pleased to hear that Lawrence, … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Dartford office has 1,924 reviews across two platforms: 61 on Google, 1,863 on Trustpilot (across the whole business).
Wards Dartford is rated 4.7 out of 5 across all 1,924 reviews, and 5.0 out of 5 on Google from 61 reviews.
Wards Dartford, Harlend House, High Street, Eynsford, Dartford, DA4 0AB.
