Wards Dartford reviews

★★★★★ 1/5

Trustpilot

Wards of Dartford

To be honest if we could give 0 stars we would have. We were first time buyers purchasing a house through Wards Dartford. The experience overall was horrendous. Obviously we were purchasing a house during COVID so not ideal and no one can be blamed for that. But not once did we ever have a courtesy phone call. Every time I called it was like I was annoying them. Also they never had any updates I had to find out our latest updates elsewhere! They had no clue! I ended up informing them most of the time. They are too busy to talk, don't seem to care. Everyone else is a priority. Even from the start they played us off against other buyers to get more commission (obviously it's part of the role but doing it with a bit more skill would have been smoother)It is very frustrating to write this review as it brings back all the annoying times over the last 6 months. For all Wards of Dartford know we could currently not be sitting in our new house... On moving day it got so late they decided we should go and meet the seller to collect the keys taking them out of the equation and they never even checked up on us after. 10 days later not one courtesy phone call. Disgusting to be honest. Hand on heart we would actually not buy our future dream home if Wards of Dartford were selling it. That's how painful it was.

Hannah · 8 June 2020

★★★★★ 5/5

Trustpilot

Excellent service

I can wholeheartedly recommend the service provided by Tony Degiorgio and Laura Fowler from Wards Rochester office who advertised my flat and secured ideal tenants in record time for the full rental price. They were both quick to respond to queries and provided helpful advice throughout the process. Having had a previous, unpleasant experience with another letting agent which lacked any of these attributes, my faith in the BTL market has now been restored. Thank you Laura and Tony.

TeresaC · 15 September 2020

★★★★★ 5/5

Trustpilot

Brilliant

Wards was my sellers agent not mine but they were brilliant, helped me all the way, contacting solicitors on both sides and pushing the sale through . Nothing to much trouble. Jane Baker was professional helpful and very on the ball , without her I would of been lost .( as my agent was as much use as a chocolate tea pot )Highly recommend Wards

Patricia · 7 December 2022

★★★★★ 5/5

Trustpilot

Sales - Professionalism and Support

Keshal is our Sales Advisor and he has been fantastic to work with. His communication skills and customer service are second to none. We have felt very well looked after. We requested a virtual viewing last week but we were nervous as we didn't know what to expect. He did it excellently and the experience he created with that viewing made it feel like we were physically there with him. Well done Keshal 👏 Sharai and Ambrose

Sharai · 2 February 2021

★★★★★ 5/5

Trustpilot

Wards in canterbury!

Wards in canterbury were fantastic but Alfie particularly went above and beyond to help us, he always kept his word and helped us during our purchase with things he didn't really have to! He really went the extra mile and it made buying a house much less stressful. Thank you Alfie!

Aime · 19 December 2023

★★★★★ 5/5

Trustpilot

So helpful

I’ve recently rented a flat through Wards, Laura was really helpful with getting this sorted really quickly. From looking to moving in only took a couple of weeks. Laura kept good contact with updating me along the way and always on hand for any questions I had. Thank you for making it such an easy move.

Emily · 10 August 2023

★★★★★ 5/5

Trustpilot

The experience have been a very good…

The experience have been a very good one from start to finish; Although, the process wasn't easy, but the staffs involved with our mortgage were excellent. The support given to us was unbelievable and this aid to the successful sales of our property. Georgina Gray and her team, whom is our mortgage broker was very good and highly experience. She worked tiredly to secure our mortgage. She was great throughout the process of our application and simple the best. Kim Batchelor was very supportive, approachable, she constantly re-assured us and update us on the progress of both the sales of our property as well as checking on the progress of our mortgage application. Again, Gary Snedden and all the staffs especially at Gillingham and Rehainam branch thank you very much for your help and support.

Jamilatu · 14 February 2024

★★★★★ 5/5

Trustpilot

A good experience

Thanks to all those at Wards who made our selling and buying a good experience. From start to finish they were courteous friendly and informative. Natalie started the ball rolling and Debbie kept the process moving. All working well as a team. We have used Wards in the past and would not hesitate in doing so again.

Graham · 4 July 2023

★★★★★ 5/5

Trustpilot

Excited and full of butterflies 🤗🤗🤗🤗🤗Anouska was extremely helpful in the…

Anouska was extremely helpful in the purchase of my property,I am actually looking for the perfect words to use,she went over and beyond,am so lucky and blessed to have worked with her and Natasha.All I can say is God bless them both.I am supper excited and extremely satisfied with the services they both have provided for me.cheers

Titilope · 28 June 2023

★★★★★ 5/5

Google

Very professional! Thanks to Alex I have found the best place ever! Great rent, very experienced guy and very kind. Great overall experience. I will come back for sure!

Darius · 27 December 2024

★★★★★ 5/5

Trustpilot

First time home let

We inherited a house and decided to let the property out, as this was my first time in the field I engaged with Wards, they couldn't have been more helpful, they walked me through what I needed to do to get the property ready to be let out, plus what management options were available.Laura was extremely helpful through the whole process dealing with the few issues we had and were soon letting the property out smoothly..Thanks so much

Robbie · 15 June 2020

★★★★★ 5/5

Google

Big thanks to AJ for making the whole process easy and straightforward. He has been really helpful, kept us updated at every stage and got everything sorted fast. No messing about, just professional and friendly service. Would happily deal with him again!

Matthew · 16 January 2026

★★★★★ 5/5

Google

Me & my girlfriend bought our first property a few months ago now. The team here at wards Dartford were extremely helpful & made our experience buying a property a good one & took the stress out of it. Callum from mortgage matters is brilliant, very knowledgeable and easy going. Helped us from start to finish. We would highly recommend wards in Dartford as the whole team are so friendly and helped us with our every need & if your after a mortgage or any advice on mortgages Callum’s your man.

Nathan · 28 August 2019

★★★★★ 5/5

Trustpilot

Thank you

Be, Sam and team were fantastic. Sold in no time. Thank you

Josh · 8 May 2026

★★★★★ 5/5

Trustpilot

Five stars for Laura at the Dartford branch ⭐️⭐️⭐️⭐️⭐️

Even though our move was unnecessarily drawn out, that was due to solicitors dragging their heels, all at Wards Dartford were great. Laura was amazing from start to finish; without her pushing everything along I’m pretty sure we’d still be waiting to move.

T · 8 May 2024

★★★★★ 5/5

Google

Was a good experience , team is helpful and tried to sort out the deal with the landlord. Prateek was so helpful and professional guy and did his best to make the deal done.Although I still have unsolved issues with the landlord ( and hope they can help me in it ) but overall I am satisfied with overall experience, Thanks Wards.

Paula · 12 January 2023

★★★★★ 5/5

Google

We are truly grateful for Debbie’s support as our Senior Sales Progressor. She was approachable, proactive, and reassuring throughout, always keeping us updated and guiding us with confidence. Her dedication and friendly manner made a real difference, and we couldn’t have asked for better support

Shrey · 16 December 2025

★★★★★ 5/5

Google

We are considering marketing our house early next year and chose Wards to help with this. Imarna Fearns from Dartford branch visited yesterday & explained the whole process of buying & selling. She kept to the point, no waffle, answered our questions & left us feeling that come the time to sell we will have made the right choice going with Wards. Thank You Imarna.

Lorraine · 27 August 2022

★★★★★ 5/5

Trustpilot

Rebecca from wards in Tenterden

Rebecca from wards in Tenterden is amazing!! I couldn’t recommend her enough, she goes above and beyond to find your dream home! She is so lovely and kind and always so bubbly and upbeat, Would always recommend Rebecca thank you so much for helping.

Hollie · 2 April 2024

★★★★★ 5/5

Trustpilot

Great service and a big thank you.

We have received excellent management services from Kelly, Samuel and the team. They have always been so responsive and supportive during the many years they have managed our property whilst we have been in Singapore. Always good advice and a big thanks to them and Wards. Martin Terrell

Martin · 8 January 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.

Matt · 30 April 2026

★★★★★ 5/5

Trustpilot

Excellent estate agent

Excellent estate agent, very efficient service

Brandon · 28 September 2026

★★★★★ 5/5

Trustpilot

Fantastic service and I was with Purple bricks

Hello I would like to let you know what fantastic work Amanda has done to assist myself and others in our chain. Wards/Amanda was not our estate agent, however she went above and beyond to assist where she could. We were with Purple bricks. Amanda has provided meaningful and valuable updates throughout our sale and purchase. We got nothing from PB. Thank you for all your teams help. Regards Jade Symons

Jade · 3 September 2021

★★★★★ 5/5

Trustpilot

Many thanks to Timothy Mockford for a…

Many thanks to Timothy Mockford for a very professional service during our purchase property transaction. Although the Coronavirus clearly affected the performance of another firm of Estate agent in the chain, Timothy Mockford went above and beyond to ensure the chain did not collapse. He kept us informed and remained available to deal with our queries throughout the process. I am happy to recommend Wards in Ashford and would be happy to use their services again.

Adrian · 7 July 2020