5/5
TrustpilotExcellent service
Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.
Trusted Agent profile · Dartford
Wards Dartford reviews
★★★★★
272 reviews across 1 platform
7 Market Street, Dartford, DA1 1EB, DA1 1EB
Wards's office in Dartford, at 7 Market Street, is rated 4.7 out of 5 across 272 reviews on 1 platform.
Reviews
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
Agent replied · 10 October 2026
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotA huge thank you to Emily and Ashley…
A huge thank you to Emily and Ashley for all their help with the purchase of our first property. We excited for our future relationship with them and to start our forever journey in our new home
Agent replied · 23 October 2024
Hello Charley,Thanks for your review, we're delighted you're happy with our service. We'll pass this on to Emily and Ashley. We're always here to help you move forward in your property journey.All the best,Wards
5/5
TrustpilotA BIG thank you.
I am in the process of buying a house in hythe and if it wasn’t for Maisie from wards this wouldn’t be happening. I’m a busy person and don’t get much time to look at properties so when Maisie kindly said she would show me around a property on her day off I was amazed and so thankful! This is something that sadly doesn’t seem to happen now days. She was very professional and gave me all the answers and advice I needed. I’m now in the process of buying the property in mention. So a big thank you to wards but most of all Maisie. Thanks again Neil Griggs
Agent replied · 23 October 2024
Good afternoon Neil,Thank you so much for your lovely review. We're thrilled to hear that Maisie provided such exceptional service and made your home-buying process smoother. It's wonderful to know that her dedication and professionalism have left such a positive impression. We're here for you every step of the way.Best regards, Wards
1/5
TrustpilotAvoid Wards Estate Agents, Unreasonable and Rude Lettings Manager
My sister, a professional dentist (with 20 plus years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns.The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable.It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.NB: To the owner of Wards, please listen to the voice recorded tapes from Sep 26 2024 on how Emily interacts with potential clients.
Agent replied · 23 October 2024
To assist our landlords and tenants alike, we ask relevant questions to establish a potential tenant’s ability to pass referencing before they commence viewings. We have listened to the relevant calls and are pleased to hear that your sister was not concerned by these questions and that our staff remained courteous and professional throughout.Kind regards Wards
5/5
TrustpilotRamsgate Branch - best I’ve ever met
Let’s face it, estate agents often get a poor reputation, people say they are pushy, don’t listen, send you to the worst properties etc and sometimes it’s true however this was not our experience with Wards Ramsgate Branch.This was a particularly difficult purchase for us following a bereavement and every single member of staff in there helped support us and worked tirelessly to find a portfolio of properties for us to look at. I was so stressed at one point, I got a terrible headache and soon paracetamol and cold drinks appeared from the team so we could keep looking. The staff laughed with us, supported us and one point even cried with us - they are the loveliest team we have ever met.After looking at 65 properties in total, it was Natalie from the Ramsgate Branch who struck gold, every single thing we had asked for, she delivered, her attention to detail was above and beyond. She even made sure the viewing could happen late afternoon so I could go after work. Natalie couldn’t have been more helpful and I am delighted we finally found somewhere, we cannot wait to complete now and move into our forever home. Thank you again Natalie and thank you Wards!
Agent replied · 23 October 2024
Dear Caroline,Thank you for taking the time to leave such a lovely review. We're so pleased to hear that Natalie and the team at our Ramsgate Branch were able to support you during such a challenging time. It's wonderful to know that their dedication and care made a difference in finding the right home for you. We wish you all the best as you move into your new home.Best wishes, Wards of Kent
5/5
TrustpilotWe are currently looking to buy our…
We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!
1/5
TrustpilotI have had an extremely disappointing…
I have had an extremely disappointing experience with Wards in fully managing my property in Kent. Their lack of attention to landlords is evident, as I have found myself constantly chasing them for updates and basic tasks. They have failed to meet their contractual obligations, including sending me the inventory and conducting the promised three-month property inspection for fully managed clients. Additionally, their communication has been poor, with delayed responses to my emails, despite the fees I am paying for their services. Based on this experience, I cannot recommend Wards and will not be working with them again.
Agent replied · 23 October 2024
Thank you for providing your feedback. We are aware that a senior manager is looking into your concerns and will respond to you personally in more detail. If you would like to speak to the Customer Support team at any time, please call 01702 540802 or email them on customer.support@arunestates.co.uk Kind regards Wards
1/5
TrustpilotI Poorly Built Block Partition Discovered in New‑Build Home
I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.
5/5
TrustpilotA diamond in a rough situation
In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.
1/5
TrustpilotWards??? Hmmm 🤔
Wards would rather argue online instead of contacting customers to find a meeting point between landlords and tenants and so everyone would be happy. Speaks volumes about how supportive of tenants they are. Thanks for offering to wash the stinking carpet we met in the apartment instead of replacing it, we do appreciate it even though it's coming after our eviction. Also, we all know it is the duty of landlord to replace a faulty hob. Metal surface hobs gets corroded easily especially when they are unbranded inferior ones like was provided for us and are being subjected to heat from constant cooking. Wards electric man took hob apart but couldn't take a photo evidence to show we damaged it, his only evidence was a photo of the top of the hob that has some corrosion as supposed, owing to inferior quality and constant use. But let's assume we must replace it, Quite laughable to me is the quotation that was sent. I have screenshots evidences from other stores to prove that the actual price of the hob that we met there was 90£. But my dear house manager wants to use me to purchase premium hob for his apartment hence quoting names of Hobs(Hisense and Bloomberg) for 310£ and 430£ respectively . I have email evidence. I didn't see those names on the hob there presently 😂 😂. It doesn't even have a name 😂 😂 😂 😂 Most premium Hisense isn't even worth half of that with the warranty in shops 😂😂😂😂. And we dare not raise an eyebrow because my wife has already been threatened that she would be reported to Flatfair if we didn't pay for premium hob to replace unbranded inferior hob 😂😂😂. We happily waiting for the flatfair email because we believe they are humans and they will hear both sides of the story. I'll post pictures and videos online to prove every conversations if necessary.
Agent replied · 23 October 2024
Thank you for your feedback and kind comments about Wards’ sales.Our staff genuinely did all they could to try to resolve the issues. This included visiting your property, arranging a damp report from an independent contractor, and consulting the manufacturer of the hob. Unfortunately, the problem was caused by leaving the hob wet for a prolonged period. When the Landlord decided to bring the tenancy to an end, we were obliged to follow their instructions. Please contact customer.support@arunestates.co.uk or call 01702 540802 if you would like to discuss the matter further. Kind regardsWards
1/5
TrustpilotDo not use Wards
Do not use Wards, simply use the Robinson Michael and Jackson estate agents next door.Wards were in regular contact whilst they were trying to get me to put my house on the market with them. The second I put my house up with them, the contact stopped!They didn't even contact me for days to let me know that they had received a full asking price offer on my house. The only way I found out was because I called the receptionist to find out if they had any more viewings arranged. She advised me then and there that there was a full asking offer which was sat on the system for over a week.My buyer later told me that she nearly went elsewhere as she was advised that I wasn't coming back to her on the offer so assumed I was not interested. I was interested and did sell to her in the end as the only reason I learnt I had an offer is because I phoned to see if there were any viewings. LOL!!! I have to laugh otherwise I would cry!On moving day, I went to collect my keys from RMJ next door. They made no money from me but congratulated me and provided me with a box of goodies.I then went into Wards who have made money from my sale. Not even a congratulations. Instead we was met my a woman who didn't even say hello, simply told us she would not accept our keys and we needed to drop them to our buyer. (Even though we was told to bring them down :S) The rudeness was a joke so I simply left the keys with them)One thing I must say is that Judy Day of Wards was brilliant. She was the only person at Wards who seemed to care. She is everything that everyone at Wards should aspire to be like. Everyone else there was incapable and did not care about the customer once they won the business.AVOID WARDS LIKE THE PLAUGE!Wards - Give Judy a pay rise and let her run the company as she would do a better job than anyone else there
Agent replied · 23 October 2024
Dear Mr BellamyThank you kindly for your feedback and your positive comments about Judy.We can see from our records that the full asking price offer was confirmed by email to you at 7pm on the same day and discussed with you on the following day. This is in line with Wards’ policy to communicate all offers promptly. We apologise for any confusion on the day of completion. Our staff should only ask sellers to leave spare keys in the property if they already hold keys in the office. We are pleased to see that our staff willingly delivered the keys back to the property. As with the agent you bought through, Wards also provides ‘Move In Packs’ to buyers upon completion of their purchase. We wish you every happiness in your new home and thank you for choosing Wards of Kent.
5/5
TrustpilotFantastic service from everyone in the…
Fantastic service from everyone in the Tenterden Branch! Special mention to Rebecca for patiently accompanying me on multiple visits to the house and always answering my queries quickly.
Agent replied · 23 October 2024
Hello Tracy,Thank you for your lovely review! We're thrilled to hear about your fantastic experience with our Tenterden Branch. Rebecca will be delighted to know her patience and quick responses made a positive impact on your journey. Best wishes, Wards of Kent
5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
5/5
TrustpilotMolly Hunt has been super helpful and…
Molly Hunt has been super helpful and efficient in supporting us in our first move. Thank you so much for making a stressful process as straight forward as possible.
Agent replied · 23 October 2024
Hi Taylor,Thank you for your kind review! We're thrilled to hear that we were able to make your first move as smooth and stress-free as possible. It's always our goal to help you find the right home for you, and we're glad we could assist you on this important journey.Best wishes, Wards
5/5
TrustpilotGood experience all round
The team were very helpful and patient when we were looking to move back to herne bay this year. Especially want to mention Adam who took us to view several properties. He is so enthusiastic about his role and a good example of how an estate agent should be. Nothing was too much trouble for him and he was always letting us know about properties that might be suitable for us. He will go far I'm sure.
Agent replied · 23 October 2024
Good Afternoon,Thank you for taking the time to leave such a detailed review. We're delighted to hear that you had such a great experience with us and will pass your kind words on to Adam and the team.All the best,Wards
5/5
TrustpilotI would highly recommend Maria Meddings…
I would highly recommend Maria Meddings as your Sales Progressor. Nothing was too much trouble, she would address any queries efficiently and chased any issues that I had very quickly…..
Agent replied · 23 October 2024
Afternoon Liana,Thank you for your lovely review! We're delighted to hear that Maria provided such an efficient service. It's great to know she was able to address your queries and resolve any issues quickly. We're here for you every step of the way.Best wishes,Wards of Kent
5/5
TrustpilotGeoff and the team were excellent with…
Geoff and the team were excellent with helping through our process. Definitely recommend them to anyone
5/5
TrustpilotMaria was brilliant
Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!
5/5
TrustpilotPurchased through Walderslade office
Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team
5/5
TrustpilotThankyou Alison
I would like to thank Alison for all her help she kept me updated with what properties was on the market. Very helpful and polite.Ryan
Agent replied · 23 October 2024
Good Morning Ryan,Thanks for your review, we're delighted you're happy with our service. We'll pass your thanks on to Alison and the team.Best wishes,Wards
5/5
TrustpilotPleasant experience
Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.
5/5
TrustpilotEmma was excellent...
5/5
TrustpilotThank you Daniel Forster for the valuation
Daniel Forster came to give us a valuation. He was very professional, friendly and an outstanding salesman that showed great attention to detail. He wasn’t pushy, but showed passion and a nice level of enthusiasm in selling our loved home. He was happy to negotiate fees and explained a lot about the packages Wards offer. I have proceeded in talking to James, Wards mortgage advisor and was very happy in how he explained things.
Agent replied · 23 October 2024
Hi Tracy,Thank you for your lovely review, we're delighted to hear that Daniel's professionalism and enthusiasm made a positive impression on you. It's also great to know that James was able to assist you with your mortgage queries. We're here for you every step of the way.Best wishes, Wards
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