Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould like to give a big thankyou to…
Would like to give a big thankyou to all the team at wards dover for the help and support with the sale of our property. But there is one person that stood out from the rest who was always so helpful and understanding when things were becoming a bit stressful she was amazing and a credit to the company so to Georgia we would like to say thankyou .
Susan · 26 September 2024
Agent replied · 23 October 2024
Hi Susan,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass your kind words and thanks on to Georgia and the team.Thanks again,Wards
★★★★★ 5/5
TrustpilotI got rent house from wards
I got rent house from wards. I really like the wards because when I searched for houses that time i have seen they put pic of inside view of houses, they also put the full house video this really helpful. I called Alex and he instantly managed my house viewing. Speaking with him, he helped me get exactly what I was looking for.He is so kind and helpful. Excellent service
Samia · 3 September 2024
Agent replied · 23 October 2024
Morning Samia,Thank you for your kind review. It's fantastic to know that Alex was able to assist you in finding exactly what you were looking for. We're delighted you had an excellent experience with us. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGeorgia and Charlie was so helpful with…
Georgia and Charlie was so helpful with helping me find my house was a pleasure dealing with them wouldn’t hesitate to use them again
Mick · 17 July 2024
Agent replied · 23 October 2024
Hi Mick,Thanks for leaving us such a lovely review, we really appreciate it. We're always here to help you move forward on your property journey.Best wishes, Wards of Kent
★★★★★ 5/5
TrustpilotAimi Bythe was a huge help when I was…
Aimi Bythe was a huge help when I was looking at another BTL purchase, unfortunately the figures didn't mean it was financially worth proceeding.
John · 8 July 2024
Agent replied · 23 October 2024
Hello John,Thanks for your review, we're delighted you're happy with our service.Best wishes, Wards of Ashford Estate Agents
★★★★★ 5/5
TrustpilotRebecca Morgan was extremely efficient
Rebecca Morgan was extremely efficient, easy to contact and helpful. Would highly recommend for anyone needing an estate agent.
Danielle · 31 July 2024
Agent replied · 23 October 2024
Afternoon Danielle,Thank you for your lovely review! We're thrilled to hear that you found Rebecca Morgan efficient and helpful. Your recommendation means a lot to us. Best wishes, Wards of Kent
★★★★★ 5/5
TrustpilotGreat team
Great team. Lovely and friendly and made the whole experience less stressful. Darren and Natalie were fabulous.
Dawn · 29 August 2024
Agent replied · 23 October 2024
Afternoon Dawn,Thank you for your positive review! We'll pass your feedback on to Darren and Natalie.Best wishes, Wards of Kent
★★★★★ 1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
Babatunde · 14 June 2025
★★★★★ 5/5
TrustpilotEmma was very helpful
Cherry · 15 January 2026
★★★★★ 5/5
TrustpilotWe would like to thank Wards of Hythe
We would like to thank the Wards of Hythe branch for all of their help selling our late mum/nan’s house. They made what was a very hard process run as smoothly as possible and were very sensitive to what we were going through. We are very grateful to Mark, Darren and the rest of the team for all of their help.
Amanda · 24 September 2024
Agent replied · 23 October 2024
Good Morning Amanda,Thank you for your positive review. We're so pleased to hear that Mark, Darren, and the team at our Hythe branch were able to support you through such a difficult time and make the process as smooth as possible. Your kind words mean a lot to us.Best wishes, Wards of Kent
★★★★★ 5/5
TrustpilotExcellent Service from Abigail
From start to finish the service we received from Wards was second to none. Abigail showed us some properties and was with us all the way through the letting process. She was kind, professional and very knowledgable. We found our dream house and it was made to be an easy process with the dedication and vigilance of Abigail.
Sarah · 2 October 2024
Agent replied · 23 October 2024
Hello Sarah,Thanks for leaving us such a lovely review, we really appreciate it. We'll see to it that your kind words are passed on to Abigail and the team!All the best,Wards
★★★★★ 5/5
TrustpilotWards of Tenterden are a fantastic…
Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.
G.Ransome · 6 May 2026
★★★★★ 5/5
TrustpilotWe decided to go with Wards to help us…
We decided to go with Wards to help us to find our first home. Honestly they are so helpful and understanding. Arranging viewings and doing the right things for us. I recommend if finding yourself a home to give these guys a call and they will help you through every bit of the way
Emma · 4 September 2024
Agent replied · 23 October 2024
Hi Emma,Thank you for your lovely review. We're thrilled to hear that you found our team to be helpful and understanding during your search for your first home. We appreciate you recommending us. Best wishes,Wards of Kent
★★★★★ 1/5
TrustpilotWorst estate agents ever!
Worst estate agents ever they don’t pick up their phone. They don’t sort out rental property after you pay them £439. They don’t answer their phone calls our epically rude to you whether you’re a seller avenger tenant et cetera do not ever deal with Ward orARUN ESTATEs in Dartford ever!!
Jacs · 18 September 2024
Agent replied · 23 October 2024
Thank you for reviewing your experience. We are sorry that you did not proceed with renting the property you originally wanted and can see that the branch staff promptly cancelled the agreement and refunded the deposit to you.We hope that you find an alternative property soon. Kind regards Wards
★★★★★ 1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
Foluke · 18 November 2025
★★★★★ 5/5
TrustpilotWards has given us a hassle free…
Wards has given us a hassle free service very good informed information, & has guided us through our sale to completion our contact Kim Batchelor of wards rainham was fantastic so helpful in getting us ready for exchange & completion, thanks to all wards staff who were involved in our sale Valerie S
Valerie · 20 July 2024
Agent replied · 23 October 2024
Hello Valerie,Thank you for your kind review - we will pass this on to Kim and the team!Best wishes, Wards
★★★★★ 3/5
TrustpilotWe recently moved out from a property…
We recently moved out from a property managed by this agency and overall the process was completed, but there were some concerns regarding deposit deductions.
Attila · 5 May 2026
★★★★★ 5/5
TrustpilotNatalie wood from Ramsgate branch went…
Natalie wood from Ramsgate branch went out of her way to assist me in my time of need and bent over backwards for me. She was a pleasure to deal with and I look forward to her hands on approach again in the near future. 5 stars!!!!!
Chris · 8 October 2024
Agent replied · 23 October 2024
Hello Chris,Thank you for your kind review - we will pass this on to Natalie and the team! We're always here to help you move forward in your property journey.Best wishes,Wards
★★★★★ 5/5
TrustpilotOutstanding Service and Guidance from Mim
I’ve had a fantastic experience working with Mim Higginson. She has been incredibly nice, patient, and helpful throughout the entire process. Mim always explains everything clearly and makes sure I fully understand each step, which has made working with the letting agency so much easier.
Jehad · 17 November 2025
★★★★★ 5/5
TrustpilotMaria
Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.
Joanne · 21 July 2025
★★★★★ 5/5
TrustpilotPhenomenal service
Lauren and Monika, in particular, have been outstanding from start to finish. The team at Wards are incredibly efficient and responsive, keeping communication clear and consistent throughout.
Joanna · 11 April 2026
★★★★★ 5/5
Trustpilot5 Stars to Wards of Barnehurst for…
5 Stars to Wards of Barnehurst for helping us through the purchase of our new house. Moving can be very stressful and the staff at Wards had great communication , good advice when we needed it and made the moving process seem easy. Many thanks, would recommend this company.
Susie · 31 July 2024
Agent replied · 23 October 2024
Hi Susie,Thanks for your review, we're delighted you're happy with our service. Your recommendation means a lot to us.Many thanks,Wards
★★★★★ 5/5
TrustpilotGenuinely can't thank these guys enough…
Genuinely can't thank these guys enough for all there hard work in selling our property. We received an offer 2.5k over the asking price which we are over the moon with. Highly recommend this company for all your property needs. Extremely professional service throughout.
Mr · 8 October 2024
Agent replied · 23 October 2024
Afternoon Lloyd,Thank you so much for your review. We're delighted to hear that you received an offer above the asking price and that you found our service professional throughout. It's fantastic to know you highly recommend us for property needs. Best regards, Wards of Kent
★★★★★ 1/5
TrustpilotWalderslade branch: A purchase from hell.
I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.
Klara · 18 April 2025
★★★★★ 5/5
TrustpilotMaria
Maria. Thank you so very much for all your help with the sale of Flat 1. 80 Broadmead Road.
Angela · 18 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
