Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to say a huge Thank you to Nick for being so amazing throughout the whole journey of purchasing our new home. We could not have done this without him.
He has been a fantastic support from the moment we met him. He took ownership throughout always there at the end of the phone providing reassurance and guidance, explaining what was happening at different stages. Nick chased solicitors, third parties and even our estate agents who were slack to help push things along. Nick was constantly there as a support helping us with the various hurdles along the way.
We really appreciate how genuine he was from the outset. Open, honest and trustworthy. Thank you so much for making one of the most stressful 5 months of our lives that bit easier. I highly recommend Nick to anyone buying or selling their home.
Alex · 20 March 2024
Agent replied · 22 March 2024
Hi Alex, Thank you so much for your positive review. It is great to hear you were happy with Nicks service. We will certainly let him know about your review.
★★★★★ 5/5
GoogleWent for a property with Dartford Robinson and Jackson, amazing service and easy communication, would definitely recommend! My estate agent Stacey Greenwood was extremely helpful even after the moving process really went above and beyond and I am very grateful to have used this company
Jack · 20 June 2025
Agent replied · 20 March 2026
Hi Jack,
Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with Robinson Jackson Dartford, and especially with Stacey, she really does go the extra mile for our clients, so it's lovely to see that recognised.
Wishing you all the best in your new home, and thank you again for choosing us!
Best regards,
The Robinson Jackson Dartford Estate Agents
★★★★★ 5/5
GoogleIzzy was very helpful, lovely could not asked for anyone better
Charlotte · 21 April 2026
Agent replied · 22 April 2026
Thank you so much for your kind feedback. We’re delighted to hear that Izzy was so helpful and lovely, and that you couldn’t have asked for better support. We really appreciate you taking the time to share your experience.
Robinson Jackson Estate Agents Dartford
★★★★★ 5/5
GoogleDanielle was professional, attentive, and knowledgeable, made viewing both properties a smooth, informative and genuinely enjoyable experience yesterday.
Abu · 20 February 2026
Agent replied · 20 March 2026
Thank you for your kind feedback. We’re delighted to hear that Danielle made your viewings such a smooth, informative, and enjoyable experience. Her professionalism, attentiveness, and knowledge are greatly valued, and it’s lovely to see these recognised. We really appreciate you taking the time to share your experience.
Robinson Jackson Estate Agents Dartford
★★★★★ 5/5
GoogleAbsolutely brilliant experience viewing a property with Ellie from Robinson Jackson. She was most helpful, professional and knowledgeable. We decided to purchase that property and she has since done exactly what she said she would and communicated proactively to keep us updated. All in all a first class service from a 5* member of staff and as a result we can wholeheartedly recommend Robinson Jackson.
Mrs · 27 February 2026
Agent replied · 20 March 2026
Thank you so much for your fantastic feedback. We’re delighted to hear that Ellie provided such a professional, knowledgeable, and proactive service throughout your viewing and purchase. It’s especially pleasing to know she delivered exactly as promised and kept you fully updated along the way. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Robinson Jackson Estate Agents Dartford
★★★★★ 5/5
GoogleI recently completed on my new home with Robinson Jackson in Dartford and mainly dealt with Ellie. She was very helpful and kept me updated throughout the whole process! Very thankful that everything went smoothly and would definitely use Ellie again.
Hannah · 16 April 2026
★★★★★ 5/5
GoogleEllie was incredibly helpful throughout the process of buying my first home. She answered all my questions, guided me step by step, and made everything feel much less overwhelming. I’m really grateful for her support.
Sam · 20 August 2025
Agent replied · 20 March 2026
Thank you so much for your kind words! We're delighted to hear that Ellie made your first home-buying experience smooth and stress-free. She takes great pride in guiding clients through each step, and your feedback means the world to us. Congratulations on your new home, and we’re here for you if you ever need anything in the future!
★★★★★ 5/5
GoogleBen was amazing and very helpful. It was a great pleasure to meet him. Answered all of our questions and was very reassuring.
Grace · 15 August 2026
★★★★★ 5/5
GoogleI have recently had the pleasure of dealing with Beckey while searching for our first home. She has been amazing from start to finish listening to everything we want from a house showing us various different options. She’s has remained professional throughout and I cannot wait to see what else she has to show us.
Emily · 22 April 2026
Agent replied · 22 April 2026
Thank you so much for your wonderful feedback. We’re delighted to hear that Beckey has been so supportive during your search for your first home, taking the time to understand exactly what you’re looking for and showing you a range of suitable options. It’s great to know she has remained professional throughout, and we’re excited to continue helping you find the right home. We really appreciate you taking the time to share your experience.
Robinson Jackson Estate Agents Dartford
★★★★★ 5/5
GoogleBen and Lee were absolutely amazing throughout this whole process. The communications was outstanding. I always knew where i was in the process and they were always helpful and provided guidance when required. This was always done in a professional but warm and courteous manner. Excellent service!
Diana · 20 March 2025
Agent replied · 8 December 2024
Good Morning Diana, It was an absolute pleasure helping your family move to your new family home. We can see you all enjoying the space you now have. I am grateful for your kind words and we do all we can to help alleviate the pressure of a sale and purchase. We wish you all every happiness in you new home.
★★★★★ 5/5
GoogleExcellent : couldn’t recommend RJ any higher. I was a nervous seller but was made to feel very comfortable from day one. The team led by Ben were very proactive and reassuring and always responded in a timely manner to any query as was Carol Cope on post sales who was simply the nicest person to deal with while I was waiting for everything to “go through”.. Well done Team RJ!
Nicola · 21 February 2024
Agent replied · 22 March 2024
Hi Nicola, We are so pleased to be able to help you get this sale through to completion and move on to your next home. Thank you so much for your feedback and entrusting Robinson Jackson with your sale.
★★★★★ 1/5
GoogleAwful! Had my property on the market for 10 months, promised the world delivered nothing . Sent viewers to my house who were not ready or in a position to make offers had to chase for feedback and now making me wait 21 days notice period for changing to a more productive agent… do yourself a favor use someone else…Ebbsfleet branch!!!
Joe · 20 February 2026
Agent replied · 20 March 2026
Good afternoon Courts Murray, Thank you for your review and I would love to help out where I can. Unfortunately I cannot find any of your details on my system in my Dartford office. If you could please call me on 01322 281281 so I can try and find out what I can do to help you. Ben
★★★★★ 5/5
GoogleRecently spoke Izzy about a viewing and she carefully took her time to explain the entire process thoroughly and answer all my questions. Was a wonderful experience all round and would definitely recommend Izzy in the future!!
Philip · 15 April 2026
★★★★★ 5/5
GoogleLee was on time and very efficient. Nice and friendly
Tayo · 27 February 2026
Agent replied · 20 March 2026
Thank you for your kind words! We're so glad to hear that Lee made a great impression, punctual, efficient, and friendly is exactly the kind of service we aim to deliver. Your feedback means a lot and will surely brighten Lee’s day! Robinson Jackson Estate Agents Dartford.
★★★★★ 5/5
GoogleWe can’t thank Ben enough for his help throughout the whole process. From the first viewing to getting the keys, everything was made so easy and stress-free. Ben’s professionalism, communication, and support were exceptional, and we truly appreciate all his hard work. Highly recommend!
Jack · 20 March 2025
Agent replied · 22 December 2024
Hello Jack,
Thank you so much for your kind words! We’re delighted to hear that you’ve found the home of your dreams, and we wish you every happiness in your new home. It’s wonderful to know that you had a positive experience with Robinson Jackson, your satisfaction means the world to us.
★★★★★ 5/5
GoogleWe attended viewing today and Beth was really lovely showing us around. Great service so far from the office team as well.
Alexandra · 20 October 2025
Agent replied · 20 March 2026
Hi Alexandra, That you for taking the time to leave your review. Beth is a great asset to the team and will appreciate your kind words. The team will do all we can to help find your future home. Robinson Jackson Estate Agents Dartford.
★★★★★ 5/5
GoogleIzzy was lovely. Explained what she could and took her time walking me through. Thanks Izzy.
Niki · 8 August 2026
★★★★★ 5/5
GoogleBen and Lee were absolutely amazing throughout this whole process. The communications was outstanding. I always knew where i was in the process and they were always helpful and provided guidance when required. This was always done in a professional but warm and courteous manner. Excellent service!
Diana · 20 November 2024
Agent replied · 23 November 2024
Good Morning Diana, It was an absolute pleasure helping your family move to your new family home. We can see you all enjoying the space you now have. I am grateful for your kind words and we do all we can to help alleviate the pressure of a sale and purchase. We wish you all every happiness in you new home.
★★★★★ 5/5
GoogleDanielle was very helpful and assisted us with any questions! Great service and great home.
Romelo · 20 November 2025
Agent replied · 20 March 2026
Thank you so much for your kind words! We're delighted to hear that Danielle was so helpful and responsive throughout your experience. Providing great service and helping you find a wonderful home is exactly what we strive for. Your feedback means a lot. Robinson Jackson Estate Agents Dartford.
★★★★★ 5/5
GoogleBeth was very pleasant and very positive during our viewing. She had a comprehensive information about the house and the area. Great representative of the company. She was on time for the viewing too.
Anastasia · 27 February 2026
★★★★★ 5/5
GoogleI recently had the pleasure of working with Robinson Jackson during the purchase of my new home, and I couldn't be more satisfied with the service I received. From the very beginning, Robinson-Jackson incredibly professional, attentive, and guiding me through every step of the process.
One of the standout qualities was their excellent communication. Whether it was answering questions, providing updates, or offering valuable advice.
The entire process, from viewing properties to negotiating the final terms, was smooth and stress-free. I never felt rushed or pressured, which I really appreciated, as buying a home can be overwhelming.
Overall, I highly recommend Robinson-Jackson to anyone looking for a professional, reliable, and personable agent. Their dedication to ensuring a seamless experience made my home-buying journey enjoyable and successful. Thank you again for all your hard work!
Dipo · 20 April 2025
Agent replied · 20 March 2026
Hey Dipo, Thank you so much for your thoughtful and kind review! We’re absolutely delighted to hear that your experience with Robinson Jackson was smooth and stress-free. Buying a home is a big milestone, and we’re so pleased we could support you every step of the way. Communication is key, and it’s great to know that our team kept you informed and reassured throughout the process.
Wishing you all the happiness in your new home, and if you ever need anything in the future, we’d be more than happy to help!
★★★★★ 5/5
GoogleWe were shown a property by Danielle on Sunday. Danielle was so friendly and approachable, and worked around us with the viewing times. Highly recommend when look in for a new home!
Ellie · 27 February 2026
★★★★★ 2/5
GoogleA complete waste of time. I had two viewings cancelled within 24 hours, one just a few hours before it was scheduled, apparently due to a "diary overlap," and the second because there was "no team available." With so many branches, you'd think someone from another nearby location could step in, especially when they’re only minutes apart.
What frustrated me the most was being called and asked when I could reschedule, as if the cancellations were my fault. I had booked time off work specifically for these viewings, only to be let down last minute, twice.
There seems to be an inconsistency in service depending on the branch you’re dealing with, which is incredibly frustrating. I’ve also had previous experiences where booking a viewing felt like begging. The worst part is spotting a new listing you’re interested in and then realising it’s with Robinson Jackson, it’s like a game of chess trying to guess what level of service you’ll receive.
Frankly, the whole experience felt unprofessional and immature. If you're going to cancel a viewing on the day, the least you can do is apologise, not casually say, "Unfortunately, we don't have anyone available, when can we rebook you?" Very disappointing.
Shari · 11 April 2025
Agent replied · 4 May 2025
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about your recent experience with us. It’s clear we’ve fallen short of your expectations. More importantly, the level of service we aim to provide.
We completely understand how frustrating it must have been to have two viewings cancelled at short notice, especially after you made time in your schedule to attend them. That’s not the experience we want anyone to have, and I apologise sincerely for the inconvenience caused.
You are right, where possible, we should be doing more to offer solutions, such as involving nearby branches or ensuring clearer communication around availability, but the other offices diaries are already planned out and due to unforeseen circumstances, this situation has arisen. I also want to acknowledge your point about how the situation was handled on the phone, this should have been approached with more consideration and care, and we will be putting training in place, so this does not happen again.
Please be assured that your comments have been taken seriously and will be shared with the wider team so we can reflect, learn, and improve. If you're open to it, I’d really like the opportunity to speak with you directly and see if there's anything we can do to put this right.
★★★★★ 5/5
GoogleRobinson Jackson team were really helpful and efficient all through the mortgage Process. The Sales progressor; Carol was always available to answer our queries and to chase up our Solicitor.
Thanks Robinson Jackson!
Mary · 20 March 2025
Agent replied · 26 August 2024
Hi Mary, Thank you so much for the positive review. Your feedback is greatly appreciated. I will let Carol know how impressed with her service you were.
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