Trusted Agent profile
★★★★★
227 reviews across 1 platform
22 Market Street, Dartford, DA1 1EZ, Dartford DA1 1EZ
Robinson Jackson's Dartford office at 22 Market Street is rated 3.1 out of 5 across 227 reviews on 1 platform. The 227 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely poor service from Robinson…
Extremely poor service from Robinson Jackson Dartford. I waited to view a property for weeks, calls were unanswered ,and information kept changing. On the day of the confirmed viewing, I was told at the last minute that property was no longer available. Totally unprofessional and waste f time
5/5
TrustpilotThe best estate agent in Kent Robinson…
The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x
1/5
TrustpilotAbsolutely shocking service from start…
Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents
2/5
TrustpilotI've had a very mixed experience with…
I've had a very mixed experience with Robinson Jackson lettings. On the positive end they are generally easier to get hold of than other estate agents. On the negative end, they promised things that weren't delivered (photos of flat inspections etc). They also wash their hands of issues when you raise an issue and leave it to you to sort out. I left the relationship with them feeling like I wouldn't choose them again
1/5
TrustpilotAwful
Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency
5/5
TrustpilotEllie you’re a legend!
Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!
5/5
TrustpilotEnnis and libby amazing
Used r&J to rent a property in Maidstone area, my experience from start to finish has been nothing but bliss. The pair who have been handling my application ( libby and Ennis ) have been absolutely amazing, couldn’t fault them if I tried. Based off previous experiences with attempts to rent, this company has went above and beyond and managed somehow to get me a property within 3 working days! If you’re looking to rent somewhere use these guys, they make other companies look clueless.
1/5
TrustpilotDartford Agents wont give me my deposit back
If there was a minus, I will give to the Dartford branch. I've tried for a long time now to get my deposit back but they don't want to release my full deposit ...Reason is that I didn't confirm moving out date (by clicking a link)when there's evidence that the link didn't work and I contacted the office to make a complaint...They've got all these evidences but still wont let go of my money. Emails to the manager and no acknowledgement of my complaints. I definitely wont be using for sales/rent ever.
5/5
TrustpilotErin and ellie have been super helpful…
Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them,
5/5
TrustpilotMy experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked
My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked with me tirednessly. Thank you Tammy
5/5
TrustpilotWe had a few properties to visit and…
We had a few properties to visit and everyone was super friendly and very helpful with information.
5/5
TrustpilotAlfie has been amazing
Alfie has been amazing. He has been very helpful, professional and on top of things.
1/5
TrustpilotWent to purchase a house first time…
Went to purchase a house first time told I was a preferred buyer then suddenly seller went with someone else the estate agents involved were not transparent to the point of lying on occasions I do not recommend this company they have a bad reputation amongst other agents
5/5
TrustpilotVery happy
Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.
5/5
TrustpilotAbsolutely fantastic estate agents, takes the stress out
Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?
1/5
TrustpilotRobinson Michael Jackson Strood
We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service.We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
1/5
TrustpilotRobinson Jackson’s Belvedere have zero…
Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.
1/5
TrustpilotAwful Experience as a Buyer at the Chatham Branch
I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran.
1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
5/5
Trustpilot⭐⭐⭐⭐⭐ **Excellent Estate Agent
⭐⭐⭐⭐⭐ **Excellent Estate Agent, Avoid CTW Solicitors**
1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
5/5
TrustpilotProfessional and knowledgeable
Learna came to do a valuation , , her professionalism and kind friendly manner helped a difficult situation feel so much more relaxed .
1/5
TrustpilotFrustrating offer confirmation form
The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange.
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Robinson Jackson's Dartford office has 227 reviews across 1 platform: 227 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Robinson Jackson Dartford is rated 3.1 out of 5 across all 227 reviews, checked 9 October 2026.
Robinson Jackson Dartford, 22 Market Street, Dartford, DA1 1EZ, Dartford DA1 1EZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.